GearBest is slow

Ordered a Olight, it’s been almost a month. Not too sure that saving a few dollars is worth it.

Order/ Paid 5/2/14
Shipped 5/9/14
Delivered TBD

They have recently launched customer support for BLF users, i’m sure this practice will be history soon.

Yeah, well, sometimes it takes a month, sometimes 2 weeks, sometimes 6 weeks…
Remember that it’s you who wants free shipping cheap stuff from China. :wink:

For the record (and info), my 1st order from them:

Ordered: 5/9
Acceptance: 5/15
Arrived (US): 5/23

I think (have a feeling) that they don’t carry stock, but have to get stuff in from their vendors after you place an order with them.

I think you should get used to the fact that it may take weeks to arrive.
If you’re in a hurry and / or unsure, you can sometimes insure the sending or opt for expensive and fast shipping.

2 weeks is not bad, imho.

Indeed, 2 weeks is quite fast!

Mine approaching 3rd week…

totally agree with the free shipping. i ordered a battery bank; 35 days before i received it. i order the opus charger; only 14 days. both with the free shipping. i’ve had orders that were as long as 60 days from other China retailers.

be prepared to wait if you use the least expensive shipping option.

Use this contact, for support, they will help you.

http://budgetlightforum.com/user/12006

I’ve been waiting just under 6 weeks for the first order I placed with them. Will be filing a paypal dispute in the next couple of days if it doesn’t turn up. I learnt the hard way that it’s better to start the dispute process than trust a seller you haven’t dealt with before.

Purchased and paid: 05-May-2014
Shipped: 08-May-2014

Their support staff said 10-25 business days is the normal delivery time to Australia.

The shipping page says 5-11 business days.

2 very different messages coming from the same company.

They’ve asked me to wait 45 business days for the package to arrive. Do you guys think that’s reasonable?

FWIW I ordered the same light from an eBay seller on the same day, and the eBay light came in <2 weeks.

Sometimes it take so long to arrive that when I finaly receive the package, it’s like I forgot that I ordered it, it’s like a gift.
1 month from a free shipping chinese reseller is very normal. Mostly 3 to 5 weeks, 2 weeks, it happened to me 3 times exaclty (so rare I can remember), more than 2 month or lost, some couple of time, always no loss for me, no paypal dispute (but aliexpress dispute, I tried and it can be very very long).

I am not sure the issue is entirely GearBest. In order to provide free shipping GearBest apparently uses the Chinese Equivalent of Fedex Smart Post. It looks like they actually use TNT for this service (TNT doesn’t have much of a ‘footprint’ in North America). That is why GearBest Parcels never show as being mailed from China. TNT transports them to a closer post office, and lets the Post Office handle the remainder of the delivery process. This is also why the tracking number is often available long before tracking informatin is available.

In my experience these services are actually slower then Mail. I suspect these parcels travel as space available out of China on lift capacity TNT has (which would explain why the transit times are subject to such huge variations).

I would add that so far, no courier company operating out of China has been impressive (I don’t even want to talk about the last experience with Fedex).

Thanks Mathew,
That clears up a lot of questions for me.

Slowest place by miles for me, ordered the f13 groupbuy old lumens did, still not come its been Nearly 5 weeks,
out of about 70 china orders 65 have come in 14 days 3 about 21 days 1 from lightmall took 5 to 6 weeks, then this order from gearbest, and just like lightmall it will be my one and only order
Hke can get things to me in 7 days
Banggood usually 2 weeks, but ive had quite a few that’s come in 6 days

I feel your pain brother, out of 10 asian orders from the last month all arrived but the F13. Usually for me if I don’t receive it in 3 weeks I never receive it. I guess they saved a few cents on delivery.

I got my order from Myled when they had the free shipping upgrade offer (>$40) in 3 days, over a weekend, by DHL. Those guys don't let any moss grow on their equipment.

Mine finally showed up, but one of the longest shipping times. It’s not worth saving a few bucks. My best deals lately have come from illumination supply. Probably won’t order much else from them again. I have no idea why I paid the extra 2 bucks for tracking because it never worked right.

+1
My personal experience with BG, FT and WB have all been under 3 weeks. HKE and BIC is faster at 2 weeks.

My F13 arrived almost 5 weeks (34 days) after I placed my order. Regardless of the reasons they gave me, if other online Chinese stores can ship faster, GB should be able to do so too.

Sorry for this inconvenience, could you please pm me with your order#?
Thanks!