GearBest shipping issues survey in BLF

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CSgearbest
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Hi ChibiM, Backpacker Light, thanks for all of your kindness and supporting :bigsmile: , it’s our honour to have such helpful customers like you! Smile

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

xelario
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I chose Flat Rate Shipping > Auto(Free) and ticked Tracking number + $1.99. And the “Tracking number” I got for $2 is probably not even real, instead of a usual AB123456789CD format it’s HK and a 14 digit number.

DavidEF
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I ordered a Courui D01 on the 23rd of September and paid the $1.99 extra to get tracking. The tracking number is RS151096941NL via NL Registered Post. The GearBest tracking page claims “update on: 09/29/2014 17:40:30 PM PST” but there are no specifics. Under Tracking Details, it says “Not found”. On another tracking site is says (Not found) (Unable to track). Today is October 2nd. If it hasn’t left the dock yet, it is caught up in Chinese Holiday for sure.

I haven’t ordered enough international items to have a strong feeling about which shipment method is the quickest, but if I had to guess, it seems that e-packet usually gets to me fairly quickly. I am in the USA. I’m really not so much concerned about the length of shipping times as I am the lack of reasonable tracking. I want to know where my items are with reasonable certainty.

The Cycle of Goodness: “No one prospers without rendering benefit to others”
- The YKK Philosophy

TheGloriousTachikoma
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CSgearbest wrote:
strongest2004 wrote:
Suggest you use whatever postal service is based in the clients location. Example use European postal services for European clients, Asian postal Services for Asian clients, and so on.

I personally have had good experience with Hong Kong and Singapore Posts. I am based in South East Asia

Hi strongest2004,

Thanks for your advice Smile Mostly our system match the order by their location except some special situation as NLPost doesn’t allow to ship batteries, we’ll trying to improve this issues and thanks a lot !!

GearBest

So then how are orders containing Lithium Ion batteries shipped?

I ordered a Sipik SK98 from you, which includes a lithium-ion battery, and received a NL tracking number more than two weeks ago. Since then the status of the package has not changed on 17Track.

CSgearbest
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xelario wrote:
I chose Flat Rate Shipping > Auto(Free) and ticked Tracking number + $1.99. And the “Tracking number” I got for $2 is probably not even real, instead of a usual AB123456789CD format it’s HK and a 14 digit number.

Hi xelario,

could you please PM me with your order number, I will check it for you as soon as possible!

GearBest.

DavidEF wrote:
I ordered a Courui D01 on the 23rd of September and paid the $1.99 extra to get tracking. The tracking number is RS151096941NL via NL Registered Post. The GearBest tracking page claims “update on: 09/29/2014 17:40:30 PM PST” but there are no specifics. Under Tracking Details, it says “Not found”. On another tracking site is says (Not found) (Unable to track). Today is October 2nd. If it hasn’t left the dock yet, it is caught up in Chinese Holiday for sure.

I haven’t ordered enough international items to have a strong feeling about which shipment method is the quickest, but if I had to guess, it seems that e-packet usually gets to me fairly quickly. I am in the USA. I’m really not so much concerned about the length of shipping times as I am the lack of reasonable tracking. I want to know where my items are with reasonable certainty.

Hi DavidEF,

“update on: 09/29/2014 17:40:30 PM PST” means that we have sent the item to the post office on 09/29/2014, it’s real, please don’t worry. Usually after we have sent the item to the post office, it takes the post office about 3-5 business days to update the tracking information, but as you have known 1th October to 7th October, most of the companies in China are on holidays, so it really takes more days than usually, hope you can kindly understand! Also thanks for your advice about the shipping method!

GearBest.

TheGloriousTachikoma wrote:

So then how are orders containing Lithium Ion batteries shipped?

I ordered a Sipik SK98 from you, which includes a lithium-ion battery, and received a NL tracking number more than two weeks ago. Since then the status of the package has not changed on 17Track.

Hi TheGloriousTachikoma,

At present, we can only send the lithium-ion battery and something with lithium-ion battery via NL post, as you know, it’s really special products.

As for the delayed tracking information, I’m really sorry about it, recently most of the parcels were impound and checked carefully by Shenzhen customs, it was the most severe and longest-lasting checking since last 10 years. Most of the shipping methods were affected, such as NL post, DHL, UPS, etc, so the tracking information was delayed to update than usually, beg your kindly understanding. Really hope it can pass as soon as possible, and sorry it bothers you so much this time.

If your order has not arrived, when there is over 45 days from the shipping day, we will offer the refund or resend, really hope it can arrive as soon as possible!

GearBest.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

TheGloriousTachikoma
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Thank you for the response, CS. The ‘Flat-Rate’ shipping option does state up to 25 days, I shall be patient.

CSgearbest
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TheGloriousTachikoma wrote:
Thank you for the response, CS. The ‘Flat-Rate’ shipping option does state up to 25 days, I shall be patient.

Hi TheGloriousTachikoma,

Thanks for your kindly understanding and supporting! :bigsmile:

Regards,
May.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

xelario
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CSgearbest wrote:
Mostly our system match the order by their location except some special situation as NLPost doesn’t allow to ship batteries, we’ll trying to improve this issues and thanks a lot !!
CSgearbest wrote:
At present, we can only send the lithium-ion battery and something with lithium-ion battery via NL post, as you know, it’s really special products.

This is confusing, so can NL post deliver lithium-ion batteries or not? I’m planing on getting some, and when I add them to my cart these are the shipping options:

According to the first quote, there shouldn’t be a “Netherlands Post” option. According to another, there shouldn’t be “HongKong Post” and “SingPost” options.
So which one should I choose? Big Smile

CSgearbest
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xelario wrote:
CSgearbest wrote:
Mostly our system match the order by their location except some special situation as NLPost doesn’t allow to ship batteries, we’ll trying to improve this issues and thanks a lot !!
CSgearbest wrote:
At present, we can only send the lithium-ion battery and something with lithium-ion battery via NL post, as you know, it’s really special products.

This is confusing, so can NL post deliver lithium-ion batteries or not? I’m planing on getting some, and when I add them to my cart these are the shipping options:

According to the first quote, there shouldn’t be a “Netherlands Post” option. According to another, there shouldn’t be “HongKong Post” and “SingPost” options.
So which one should I choose? Big Smile

Hi xelario,

I’m sorry to make you confused, in fact, the battery product must be shipped with the tracking number (because of the requirement of the the courier , or they will not accept our battery product orders. please kindly understand). Because syetems problem ( we now are trying to improve it), when you order a battery product, please just choose the “Auto(free)” , and pay the tracking fees, if your order isn’t over $40, then our system will match the shipping method to ship the battery! (In fact it will be shipped via NL post of the tracking number, ps: NL post and the NL post with the tracking number are different.)

Regards,
GearBest.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

DavidEF
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CSgearbest wrote:
Hi DavidEF,

“update on: 09/29/2014 17:40:30 PM PST” means that we have sent the item to the post office on 09/29/2014, it’s real, please don’t worry. Usually after we have sent the item to the post office, it takes the post office about 3-5 business days to update the tracking information, but as you have known 1th October to 7th October, most of the companies in China are on holidays, so it really takes more days than usually, hope you can kindly understand! Also thanks for your advice about the shipping method!

GearBest.

Thanks for clarifying that for me. I will wait patiently now for my order. IMHO, this thread is a great way to catch up on customer service and gain trust, as long as the issues are resolved well here. I applaud your effort. Star

The Cycle of Goodness: “No one prospers without rendering benefit to others”
- The YKK Philosophy

Gj
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My order shows shipped unregistered even though I'm sure tracking was checked when I ordered (W1409241757278338). Frown

Muto
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Your Holiday did not start for another week and still this order is dormant.
Items listed as in stock.
I paid for tracking and NL post.

Hard for it to get here fast when it never even left your facility.
I will PM order #
Thanks

“History doesn’t repeat itself, but it sometimes rhymes,” Mark Twain

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards

“You’ll develop like a herd mentality,”
“It’s gonna be herd-developed and that’s gonna happen.”

Yep it already happened

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Muto - That may not be GearBest. NL Post's tracking system sucks. Go to their website (postnl.com) and check there OR google the tracking number and see what USPS says. My charger according NL is still in China where USPS says it left New York.

It's the simple things that we take for granted that cost us the most

Ευκαιρία λέει πιάσε με από το μέτωπο γιατί μόλις έχω περάσει δεν θα με πιάσειs

Muto
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bugsy36 wrote:

Muto – That may not be GearBest. NL Post’s tracking system sucks. Go to their website (postnl.com) and check there OR google the tracking number and see what USPS says. My charger according NL is still in China where USPS says it left New York.

No tracking given because it has not left the “Barn”.

When GearBest is good, they are great, when they are not……….well, then they become like the rest of the pack.
I hear ya about the different tracking services though. May Favorite is when it still says “waiting for shipping origin” and I have it in my hand. Smile

“History doesn’t repeat itself, but it sometimes rhymes,” Mark Twain

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards

“You’ll develop like a herd mentality,”
“It’s gonna be herd-developed and that’s gonna happen.”

Yep it already happened

Box
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I asked them how long it usually take for them to ship out the item. They said 2 – 4 weeks until they post the item. Because it been a 3 day holiday for them. It may take them an extra 2 weeks to post the item. So anywhere from 2 to 6 weeks. It’s been 2 weeks already. So all I can do is just LOL to myself

CSgearbest
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DavidEF wrote:
Thanks for clarifying that for me. I will wait patiently now for my order. IMHO, this thread is a great way to catch up on customer service and gain trust, as long as the issues are resolved well here. I applaud your effort. Star

Hi DavidEF, thanks for your kindly words and supporting!

Gj wrote:

My order shows shipped unregistered even though I’m sure tracking was checked when I ordered (W1409241757278338). Frown

Hi Gj, Sorry about this issue, I have checked it for you, more information, please check your private message!

Muto wrote:
Your Holiday did not start for another week and still this order is dormant.
Items listed as in stock.
I paid for tracking and NL post.

Hard for it to get here fast when it never even left your facility.
I will PM order #
Thanks

Box wrote:
I asked them how long it usually take for them to ship out the item. They said 2 – 4 weeks until they post the item. Because it been a 3 day holiday for them. It may take them an extra 2 weeks to post the item. So anywhere from 2 to 6 weeks. It’s been 2 weeks already. So all I can do is just LOL to myself

Hi Muto and Box, your issues are a little special, I have new updating information for you, please check your private message! And beg your kindly forgiveness, if we have bothered you!

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

brad
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My Nightcore headlamp shipped on October 3rd, any estimates on when that will reach California?

The reason I ask is that it doesn’t have tracking and I will delay a trip if the estimates are not too bad.

Any chance it could be here by the next two weeks?

freeme
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Totally agreed. My tracking number is invalid if you track from their site.

bugsy36 wrote:

... NL Post's tracking system sucks...

TheGloriousTachikoma
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freeme wrote:

Totally agreed. My tracking number is invalid if you track from their site.

bugsy36 wrote:

NL Post’s tracking system sucks

My tracking number was invalid until about 18 hours ago. It has been three weeks since I placed the order, two since the tracking number was generated, but it is now on its way. I just made another purchase, we’ll see if the absence of a li-ion changes things. IIRC, the Opus 3100 I first bought arrived in roughly two weeks.

CSgearbest
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brad wrote:
My Nightcore headlamp shipped on October 3rd, any estimates on when that will reach California?

The reason I ask is that it doesn’t have tracking and I will delay a trip if the estimates are not too bad.

Any chance it could be here by the next two weeks?

Hi brad, it depends on which shipping method you have, if you want know more information, please refer to http://www.gearbest.com/about/shipping-methods.html.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

brad
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It says 6 to 14 days for free shipping to the U.S. so there is a chance that I might get it before I have to leave.

I hope I luck out, I’m looking forward to trying it out on my trip.

DavidEF
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My tracking number, as of this morning, is showing

Quote:
2014-10-07 06:15, The item is pre-advised
What does that mean? I ordered this light on the 23rd of last month.

The Cycle of Goodness: “No one prospers without rendering benefit to others”
- The YKK Philosophy

Manx
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Quote:
The item is pre-advised.

I am in the same condition for a flashlight bought September 22…

But the most scared thing is that for another order, Ned. Post tracking said: country of destination:
06-10-2014 11:01 The item has been delivered successfully SPAIN
06-10-2014 08:56 The item is at the local delivery office
30-09-2014 14:54 The item has arrived in the country of destination
30-09-2014 07:44 The item is on transport to the country of destination
29-09-2014 18:39 The item is at the PostNL sorting center
24-09-2014 07:46 The item is pre-advised

On 17track give me the same, “We are glad to inform you, Your package was delivered successfully” but I don’t live in Spain…

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What???

Manx wrote:
Quote:
The item is pre-advised.
I am in the same condition for a flashlight bought September 22... But the most scared thing is that for another order, Ned. Post tracking said: country of destination: 06-10-2014 11:01 The item has been delivered successfully SPAIN 06-10-2014 08:56 The item is at the local delivery office 30-09-2014 14:54 The item has arrived in the country of destination 30-09-2014 07:44 The item is on transport to the country of destination 29-09-2014 18:39 The item is at the PostNL sorting center 24-09-2014 07:46 The item is pre-advised On 17track give me the same, "We are glad to inform you, Your package was delivered successfully" but I don't live in Spain...
M4D M4X
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ordered a light on 12.9.
shipped with DHL express 14.9.
cleared at customs 2.10.
arrived in Austria 6.10.

 all new deals are also posted here: deals.m4dm4x.com
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Manx wrote:
Quote:
The item is pre-advised.

I am in the same condition for a flashlight bought September 22…

But the most scared thing is that for another order, Ned. Post tracking said: country of destination:
06-10-2014 11:01 The item has been delivered successfully SPAIN
06-10-2014 08:56 The item is at the local delivery office
30-09-2014 14:54 The item has arrived in the country of destination
30-09-2014 07:44 The item is on transport to the country of destination
29-09-2014 18:39 The item is at the PostNL sorting center
24-09-2014 07:46 The item is pre-advised

On 17track give me the same, “We are glad to inform you, Your package was delivered successfully” but I don’t live in Spain…

I’m in a similar situation. I ordered a powerbank on 19th September. I checked the NL post tracking the other day, and found that it had been apparently delivered. Like you, it shows a Spanish destination (not UK). I asked GB about this and got a strange reply;

“We are been told that some tracking numbers are the same as the other carrier company’s these days.
The carrier who sent your package will provide you a new track number .
Please wait for another week and contact with us.
We will give you a new one.”

Not sure I quite understand what is going on here.

Gj
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Why can't you people cooperate and move to Spain? I hear the ham is great! Laughing

 

CS said there's a bug in their system. I had auto select chipping with tracking, but the system used HK Post which automatically removes tracking. :Sp

I'll try to delay ordering again until they post that it's been fixed since I specifically added more to my order to get the free tracking. 

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RS148710316NL NL post Shipped the 17th of September, can’t get any info?

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Gj
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NL Post doesn't update tracking often, if at all. It may indicate your package is in the Netherlands while you're holding it in your hands.

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Gj wrote:

NL Post doesn’t update tracking often, if at all. It may indicate your package is in the Netherlands while you’re holding it in your hands.

Makes Perfect sense now, paid for it the 9th of September, sent out the 17th of September, with useless tracking number, and it’s the 7th of October, glad I really didn’t NEED a battery charger?

KB1428 “Live Life WOT

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