GearBest shipping issues survey in BLF

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tatasal
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Perhaps the tracking number uploaders had a two-week vacation, haha. Like in the opus group buy, oftentimes the parcels ‘just pop up like a rabbit’.
(and pray the rabbit won’t lose its way)

freeme
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Even expedited shipping seem slow... You ordered batteries together with it?

M4D M4X wrote:
ordered a light on 12.9. shipped with DHL express 14.9. cleared at customs 2.10. arrived in Austria 6.10.
Ejected Filament
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Really this could go in this thread, another businesses thread, a delivery service thread…

CSgearbest
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Hi all the BLF members,

Recently about the issues of delaying to ship or delaying to update the information mostly are because of the two following reasons:

1. Shenzhen Customs checked and impounded the parcels;
2. China’s National Day, most of the companies are on holidays from 1th October to 5th October.

Really sorry about the issues bother you so much, beg all your kindly understanding. If any one has any questions about the orders needing me to help, please be free to PM me with your order number, thank you!

Best Regards,
GearBest.com.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

M4D M4X
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btw: my tracking still says the parcel is in china… Wink

 all new deals are also posted here: deals.m4dm4x.com
if you do not find what you are looking for :

ask MARTIN@M4DM4X.COM - i will save you money!

Racer
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I’ve placed a bunch of orders in the last few months. Delivery times have been acceptable at 3-4 weeks. Other sellers are getting stuff to me much faster, but GB has a bigger product catalog and they usually beat any other seller on price soundly.

So on some of these items I don’t mind waiting. They haven’t made a mistake on any of my orders, either, and I’ve been pleased with all my items. While I’ve never approved of some of their early antics on this board, they have been a pretty solid seller for me. But yeah, it would be nice if they were a little faster. I just got that $9.99 XM-L2 flashlight yesterday and I’m impressed with the quality of it and the tight hot spot.

pintpot
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placed an order on 26th Sept, the item claimed to be in stock.
On my account it says ‘shipped’ also says ‘processing’ and NL registered post says ‘Pending’

Has it been sent or is it normal to sit on an order for almost 2weeks?

Upstate Matt
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CSgearbest wrote:
brad wrote:
My Nightcore headlamp shipped on October 3rd, any estimates on when that will reach California?

The reason I ask is that it doesn’t have tracking and I will delay a trip if the estimates are not too bad.

Any chance it could be here by the next two weeks?

Hi brad, it depends on which shipping method you have, if you want know more information, please refer to http://www.gearbest.com/about/shipping-methods.html.

That link gives me an estimation of 7-14 days to the US. A conflicting “ESTIMATED” time of 7-25 is given when choosing a shipping method when ordering!

Perhaps we should add the two and the estimation would more realistically be 14-39 days. Just sayin.

My ignorance is so obvious that even I am aware of it.

DavidEF
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Remember the commercials for Energizer batteries, where they have the toy rabbit, beating a drum? They say “Nothing outlasts an Energizer.” Well, now I know what they mean! This time of “nothing” while I wait on a tracking system that is not tracking anything at all, (another “nothing”) really does seem to keep going, and going, and going, and…

The Cycle of Goodness: “No one prospers without rendering benefit to others”
- The YKK Philosophy

willie
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Gave up on receiving my third extension for my Yezl Y3 and ordered another. Not worth the frustration of a PayPal dispute for $2.99.

Manx
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Quote:
Gave up on receiving my third extension for my Yezl Y3 and ordered another. Not worth the frustration of a PayPal dispute for $2.99.

I am a bit jealous …my 5 extension tubes are somewhere in Spain… :_(

www.youtube.com/channel/UCeDhMPm0L1yvr3LpygDPgMw my flashlights/knives/gear video reviews
www.absoluteblack.net my dark comics

CSgearbest
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Upstate Matt wrote:

When you say “recently” in regard to the impound what shipping date range are you referring to?

One of my orders was shipped on 9/30. I am not concerned that I have not received it yet. I am wondering if this

ship date is among those that you mentioned?

Upstate Matt wrote:

That link gives me an estimation of 7-14 days to the US. A conflicting “ESTIMATED” time of 7-25 is given when

choosing a shipping method when ordering!

Perhaps we should add the two and the estimation would more realistically be 14-39 days. Just sayin.


Hi Upstate Matt,

Good news, now the impound issues are gone, but your order will be effected by our National Day, China companies are on

3-7 holidays since 1th October, sorry this time make you wait so long, beg your kindly understand.

As for the shipping days, it means “business days”(Monday to Friday, not including the Holidays and Festivals)

of the link that I have shown you, and it is counted from the shipping day which we send it to the post office.

Hope my answers have helped you! Smile

Regards,
GeaBest.com

***********************************************************************************************

Hi DavidEF,willie, Manx.

I’m really sorry this time, and if your order has been lost or not arrive at when there is over 45 days from the

shipping day, we will offer the refund or resend, please be free to PM me with your oder numbers. If you have any

future questions, I am at the the service. Smile

Regards,
GeaBest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

koyotee
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DavidEF, that was Duracell Wink

Finaly, proud owner of a Powerex Maha mh c-9000 for my Eneloops:)

BanglaBob
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What I’d like to know is… Just how long does Gearbest take to ship out an order?
I ordered something on the 2nd October and my order is “still processing” as of today, 9th Oct.
???

Lights out! That's when things get interesting...

Box
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BanglaBob wrote:
What I’d like to know is… Just how long does Gearbest take to ship out an order?
I ordered something on the 2nd October and my order is “still processing” as of today, 9th Oct.
???

If it’s shipped out under 2 weeks you are lucky. They say 2 to 4 weeks.
I kinda feel sorry for CSgearbest. Always having to apologise for gearbest.
He/she is always nice and polite. Always replying quickly. Too bad the store sucks
koyotee
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Bangla, there were holidays from 1.-7.october…

Finaly, proud owner of a Powerex Maha mh c-9000 for my Eneloops:)

brad
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CSgearbest wrote:

Good news, now the impound issues are gone, but your order will be effected by our National Day, China companies are on

3-7 holidays since 1th October, sorry this time make you wait so long, beg your kindly understand.

As for the shipping days, it means “business days”(Monday to Friday, not including the Holidays and Festivals)

of the link that I have shown you, and it is counted from the shipping day which we send it to the post office.

Hope my answers have helped you! Smile

Regards,
GeaBest.com

Gearbest said that mine shipped on October 3rd, would that be accurate, or was that a holiday?

BanglaBob
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koyotee wrote:
Bangla, there were holidays from 1.-7.october…

Hmm… Stuff I ordered from Banggood (around the same day) and IOS were shipped out
Oct 4th and 5th Smile

Lights out! That's when things get interesting...

Upstate Matt
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Upstate Matt wrote:

That link gives me an estimation of 7-14 days to the US. A conflicting “ESTIMATED” time of 7-25 is given when

choosing a shipping method when ordering!

Perhaps we should add the two and the estimation would more realistically be 14-39 days. Just sayin.


Hi Upstate Matt,

Good news, now the impound issues are gone, but your order will be effected by our National Day, China companies are on

3-7 holidays since 1th October, sorry this time make you wait so long, beg your kindly understand.

As for the shipping days, it means “business days”(Monday to Friday, not including the Holidays and Festivals)

of the link that I have shown you, and it is counted from the shipping day which we send it to the post office.

Hope my answers have helped you! Smile

Regards,
GeaBest.com

***********************************************************************************************

I have two orders, the later fell into the holiday situation that you mentioned the first was shipped on the 30 September.

My point regarding shipping estimated time is that TWO times are given 7-14 days on the link you gave and 7-25 days is the time frame given when ordering.

thanks,
Matt

My ignorance is so obvious that even I am aware of it.

allthumbs
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Missing order Placed on Aug.19 shipped on Aug 26
Order #W1408191315290120

NightSpy
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BanglaBob wrote:
What I’d like to know is… Just how long does Gearbest take to ship out an order? I ordered something on the 2nd October and my order is “still processing” as of today, 9th Oct. ???

I ordered on 10/1 and was notified of shipping today by email, 10/9.

Ricez
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I ordered on 29 September and my order just shipped with NL Post, but it’s surface mail!
First time using GB but with all of my previous orders from similar online stores it’s always been air mail.

CSgearbest
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BanglaBob wrote:
What I’d like to know is… Just how long does Gearbest take to ship out an order? I ordered something on the 2nd October and my order is “still processing” as of today, 9th Oct. ???

Hi BanglaBob, sorry about it, could you please send me your order number, so I can check it for you.

Box wrote:

If it’s shipped out under 2 weeks you are lucky. They say 2 to 4 weeks.
I kinda feel sorry for CSgearbest. Always having to apologise for gearbest.
He/she is always nice and polite. Always replying quickly. Too bad the store sucks

Hi Box, thanks for your kindly words for my working, I’m so appreciated. And the item which is not in stock

needs some more days than usually to ship it out, sorry this time it bothers you. Our store will improve this

gradually.

brad wrote:
Gearbest said that mine shipped on October 3rd, would that be accurate, or was that a holiday?

Hi brad, during holidays most of our staffs are off work, but still it has some staffs on the duties. However, the

working still can’t be compared with the weekdays, hope you can understand, and be glad that your order is

shipped on October 3rd, you are lucky.

Ricez wrote:
I ordered on 29 September and my order just shipped with NL Post, but it’s surface mail! First time using GB but with all of my previous orders from similar online stores it’s always been air mail.

Hi Ricez, could you please send me your order number, so I can check it for you.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

devman
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Ordered Xintd X3 Y3 & 2 battery carriers as separate orders. Paid for tracking on the x3 and left a note asking they be shipped together.

Result? They were shipped separately on the same day, and neither has tracking.

Not impressed.

Edit: X3, not Y3.

BIGBLOCKMOPAR
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I just bought a Fenix E05 listed at $16.11 on special, when I added it to the cart it came up as $16.11 as it should. But when I checked out and paid for it the price went up to $19.99! Can anyone at Gearbest CS sort this out please!

KawiBoy1428
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Ordered the Opus 3100 2.1 September 9th, Shipped September 17th, it’s now October 12th? Tell me it’s not here due the the CNH? (Chinese National Holiday) :bigsmile:

KB1428 “Live Life WOT

Sirius9
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KawiBoy1428 wrote:
Ordered the Opus 3100 2.1 September 9th, Shipped September 17th, it’s now October 12th? Tell me it’s not here due the the CNH? (Chinese National Holiday) :bigsmile:

Ooo man, and I come here wondering what’s average time from ordering to order dispatching! Also ordered Opus 3100 2.1 on 08.10.2014 and somehow expected it to be shipped by now!!! This is going to be loooong winter :/

 

Gj
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koyotee wrote:
DavidEF, that was Duracell ;)

Nope. Laughing

CSgearbest
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devman wrote:
Ordered Xintd X3 Y3 & 2 battery carriers as separate orders. Paid for tracking on the x3 and

left a note asking they be shipped together.

Result? They were shipped separately on the same day, and neither has tracking.

Not impressed.

Edit: X3, not Y3.

Hi devman, could you please PM me with your order number so that I can check for you.
*********************************************************************************

KawiBoy1428 wrote:
Ordered the Opus 3100 2.1 September 9th, Shipped September 17th, it’s now October 12th? Tell me it’s not here due the the CNH? (Chinese National Holiday) :bigsmile:

Hi KawiBoy1428, according to your ordering time, it will be more effected by the customs issues, but now the CNH and customs issue are all gone, hope it can reach you soon.
********************************************************************************

BIGBLOCKMOPAR wrote:
I just bought a Fenix E05 listed at $16.11 on special, when I added it to the cart it came up as $16.11 as it should. But when I checked out and paid for it the price went up to $19.99! Can anyone at Gearbest CS sort this out please!

Hi BIGBLOCKMOPAR, please try some other web-browser to check it if it can be right, sometimes the web-browser will effect it.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

Woody
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The Floureon usb powerbank I ordered on 19th September arrived this morning. I did have a problem with the tracking number – the one I was given was for a Spanish order – but all’s well that ends well. I rarely bother checking tracking, so this was a little odd. 24 days delivery is about par for the course for stuff from China for me.

I’m still not sure how the tracking numbers got screwed up.

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