GearBest shipping issues survey in BLF

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Ejected Filament
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Gj wrote:

koyotee wrote:
DavidEF, that was Duracell Wink

Nope. Laughing


They both used the bunny, Duracell first, then Energizer. The Duracell version had a heap of bunnies all beating drums like toy soldiers with zinc batteries until only one remained still going, the alkaline Duracell bunny. Energizer took that claim head on, with a bunny of its own beating a bigger drum. IIRC, they used the Duracell based shot and had the Energizer bunny crash into the shot beating the bigger drum.

The Energizer retort was funny. Google tells me the time difference between the two events was something like 16 years. Wow.

downlinx
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only issue i have right now with gearbest shipping is the lack of a proper tracking number. they just do not work at all. pay for the extra shipping do not get a working tracking number.

BLF Community Battery Pull Thread http://budgetlightforum.com/node/32720

DavidEF
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downlinx wrote:
only issue i have right now with gearbest shipping is the lack of a proper tracking number. they just do not work at all. pay for the extra shipping do not get a working tracking number.

Yeah, that’s the problem I’m having, too. I’m not happy that my order from late September is just now being prepared to ship by the “Origin Post”, but I know to expect that. What I shouldn’t have to expect is the lack of updates to tracking information. If they have a tracking system at all, it should be very easy to update the system. Just run the package by a scanner, and the scanner updates the system. Package delays caused by National Holidays or special Customs checks should be known in advance, and one person could type it in to the tracking system one time and that would notify everyone affected by that particular special delay event. So, here’s how I imagine my tracking info coulda-shoulda looked:

Scan1: Package pick-up at Seller.
Scan2: Package has entered Origin Post sorting system.
Update Alert: Customs is performing special checks, expect delays of 1-3 days. Sorry for the inconvenience.
Update Alert: Chinese National Holiday. Expect delay of 7-10 days. Sorry for the inconvenience.
Scan3: Origin Post is preparing your package for shipment.
Scan4: Package has entered Destination Post sorting system.
Scan5: Package has entered Regional sorting warehouse.
Scan6: Package has entered local Post office.
Scan7: Package is out for delivery.
Update: Package has been delivered.

The above would take 7 scans which would automatically update the system, plus exactly three manual entries. Two of the manual entries are there because of special events (so won’t happen all the time, hopefully) and the third one is already usually done anyway. All three can be entered as a general entry for all affected packages.

However, after having said all that, I have to realize that none of this is in the seller’s control. The only thing they could do is use another shipper, and that may be very difficult/expensive or even impossible in some cases.

Edit: There should be more scans, when the package is leaving the various facilities, en-route. But I left those out for brevity. Those are still scans, not hard to do.

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ChibiM
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I wanted to buy the new Fenix E05, and it shows $16 with free shipping. but at checkout it shows another $1.xx for shipping. Then it shouldnt say FREE shipping on the product page I think?

plus I can`t use my coupon, as it will show a higher price...starting from $18.xx

Gj
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Ejected Filament wrote:
Gj wrote:

koyotee wrote:
DavidEF, that was Duracell ;)

Nope. Laughing

They both used the bunny, Duracell first, then Energizer. The Duracell version had a heap of bunnies all beating drums like toy soldiers with zinc batteries until only one remained still going, the alkaline Duracell bunny. Energizer took that claim head on, with a bunny of its own beating a bigger drum. IIRC, they used the Duracell based shot and had the Energizer bunny crash into the shot beating the bigger drum. The Energizer retort was funny. Google tells me the time difference between the two events was something like 16 years. Wow. !http://3.bp.blogspot.com/_wJ5G34iq7Bk/STM6z6geMAI/AAAAAAAAAjw/hWz_X4ebsU...

Wow, I had forgotten that, but there's a video of a Duracell commercial that I remember having seen.

https://www.budgetbatteries.co.uk/blog/?p=23

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Woody wrote:
The Floureon usb powerbank I ordered on 19th September arrived this morning. I did have a problem with the tracking number - the one I was given was for a Spanish order - but all's well that ends well. I rarely bother checking tracking, so this was a little odd. 24 days delivery is about par for the course for stuff from China for me. I'm still not sure how the tracking numbers got screwed up.

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Woody
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Gj wrote:

Woody wrote:
The Floureon usb powerbank I ordered on 19th September arrived this morning. I did have a problem with the tracking number – the one I was given was for a Spanish order – but all’s well that ends well. I rarely bother checking tracking, so this was a little odd. 24 days delivery is about par for the course for stuff from China for me. I’m still not sure how the tracking numbers got screwed up.

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lol. Funny thing is that the package did come with a genuine tracking number. Who knows, maybe someone wanted to clear a load of work before the Chinese holidays.

I did open a ticket at GB last week about the tracking number that showed the package had apparently arrived (at it’s Spanish destination, I guess). I was told the usual “please check with your local Post Office”. I was going to update GB just now, but that ticket has disappeared.

98dinan3
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my tracking numbers now work… 13 days from ordering

G0OSE
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Glad to hear some peoples are at least working – my courui was posted 29/9 and still not tracking Sad

CSgearbest
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Hi every BLF members,

Because recently we have a bug with our system that results in the tracking number problem( now it has been right), if this problem has happened to you, please PM me with your order number. And really sorry it bothers you, beg your forgiveness.

Best Regards,
GearBest.com.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

DanielM
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CSgearbest wrote:
Hi every LPF members,

Because recently we have a bug with our system that results in the tracking number problem( now it has been right), if this problem has happened to you, please PM me with your order number. And really sorry it bothers you, beg your forgiveness.

Best Regards,
GearBest.com.

THIS IS NOT LPF |(

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Do we look like bloody laserholics to you? This is BLF!

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ChibiM
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flashlight page with Fenix e05 shows FREE SHIPPING. but it will put another $1.xx on top of the price..

can you please delete the words FREE SHIPPING, if its not free.

CSgearbest
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Hi dangerous and DanielM, I’m so sorry about this mistakes and thanks for you pointing out that, please forgive, and I have fixed it.

************************************************************************************************

Hi ChibiM, thanks for pointing, we are now improving it, but it needs some time.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

Woody
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I had a strange email from GB this morning, telling me my Floureon usb powerbank had shipped “today”, and giving me the tracking number. Er, that will be the package I received on Monday, I guess?

Still, good that they did let me know the correct tracking number, but using their standard form isn’t that clever. Obviously the wrong tracking number episode has been resolved.

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Finally my Yezl Y3 + 5 extension tubes come at my door!
It took 25 days, not so bad. The only mistake with my order was the second tracking for extension tubes, delivered to Spain. It was not my, because they come into the same pack of the flashlight! :bigsmile:

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G0OSE
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Can’t fault Gearbest with my first purchase. Posted 29/9 arrived UK 16/10. Happy with that and thankyou!

downlinx
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update on shipping, ordered my Jacob a60 on the 27th of september and received it 14th of october. payed for the NL postage and it payed off. more than 2 weeks faster than normal delivery times.

BLF Community Battery Pull Thread http://budgetlightforum.com/node/32720

CSgearbest
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Hi all of you Smile , really feel great that you have received them, thanks for your kindly words and shopping with GB Party

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

DavidEF
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I just received my flashlight order in good condition yesterday. If you take into consideration the Customs issue in China, as well as the National Holiday, my overall shipping time wasn’t so bad. Tracking could have been a little better operated, but did finally work. I’m not impressed, but I’m not unhappy either. The light is in good condition and works well. Overall, I’d give my shipping experience a 3.5 stars out of 5.

The Cycle of Goodness: “No one prospers without rendering benefit to others”
- The YKK Philosophy

Ricez
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12 days after dispatch and the tracking still doesn’t work, is that normal for NL post?

ChibiM
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I think it first needs some time to send to the NL, and then you will be able to start tracking your parcel.. at least that what happens to my Singapore/Malaysian/Sweden post parcels from China.

CSgearbest
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Hi DavidEF, thanks for your rating and understanding Smile

*******************************************************************

Hi Ricez, I’m sorry about that, could you please PM me with your order number, so I can check it for you. Smile

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

willie
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willie wrote:
Gave up on receiving my third extension for my Yezl Y3 and ordered another. Not worth the frustration of a PayPal dispute for $2.99.

Personal second slowest delivery record, just received the long lost missing extension. It was shipped August 26 and received today October 22. Yahoo!

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allthumbs wrote:
Missing order Placed on Aug.19 shipped on Aug 26
Order #W1408191315290120

Finally received order 65 days after ordering, 58 days after shipping
FmC
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Hi Gearbest!

Were any changes made to your shipping process, as a result of this feedback?

I’m currently waiting on two orders;

Order# W1504010138458925 (Nitecore battery charger); Shipped by Sweden surface mail on 7th April. Why is a charger shipped by surface mail through Swiss post, to Australia?

Order# W1504010125222942 (Flashlight); Shipped by China Post on 3rd April.

Both orders were placed on April 1st.

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NL to Indonesia
Registered from Apr 17, status still saying “2015-04-24 14:47 Departure from outward OE”.

I'm switching my BLF account into LumenZilla. Thanks!

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FmC wrote:
Hi Gearbest!

Were any changes made to your shipping process, as a result of this feedback?

I’m currently waiting on two orders;

Order# W1504010138458925 (Nitecore battery charger); Shipped by Sweden surface mail on 7th April. Why is a charger shipped by surface mail through Swiss post, to Australia?

Order# W1504010125222942 (Flashlight); Shipped by China Post on 3rd April.

Both orders were placed on April 1st.


Hi FmC,

Thanks for your feedback, so what’s your suggestion about the shipping method.

FmC
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gearbest wrote:
FmC wrote:
Hi Gearbest!

Were any changes made to your shipping process, as a result of this feedback?

I’m currently waiting on two orders;

Order# W1504010138458925 (Nitecore battery charger); Shipped by Sweden surface mail on 7th April. Why is a charger shipped by surface mail through Swiss post, to Australia?

Order# W1504010125222942 (Flashlight); Shipped by China Post on 3rd April.

Both orders were placed on April 1st.


Hi FmC,

Thanks for your feedback, so what’s your suggestion about the shipping method.

My suggestion would be to use a carrier that doesn’t go from China to Sweden to Australia on a boat.

Whilst I’ve been waiting for these two orders, I have ordered & received several items from other sellers based in China, in 2-3 weeks.

They were carried by Singapore post.

jmpaul320
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EMS arrived in about 1 week to USA

Hungary post – still waiting for tracking number to update – seems to be a bit slower. The shipment has batteries so maybe HU post was required???

Would you mind keeping the wrong flashlight?
Best wish, May
Tmart service team

 

Soumil wrote:

PLEASE HELP ME GEARBEsT! IM LITERALLY CRYING!

 

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