GearBest shipping issues survey in BLF

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sedstar
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Location: East coast, united states...

i did the group buy on the 1504…

i split my order, as i was using two codes… i used “auto” shipping on both.

1) order was 105 USD… the tracking number worked, and i had my package within a WEEK. (DHL)
2) order was 54 USD… tracking number did NOT work, took an extra week or 10 days… (Royal Mail)

=============================

overall i was very happy, and will buy something again. packages arrived undamaged.

i just didnt like the “fake” tracking number… getting a tracking number is great? but, a fake tracking number is kind of pointless.

(i am in the United States)

overall? i am happy… and i will buy from you again… unless i have a bad experience in the future.

With enough black coffee and cigarettes? all things are possible…

I am currently still shipping… REAL GENUINE CREE xp-g emitters, the classic… brace yourself? as low as 20 cents apiece!! Check out the SALES THREAD, everyone is happy… then PM me

SALES THREAD:
http://budgetlightforum.com/node/52528

if you are into reloading? this is my site… I inherited the remains of what was once arguably the best reloading site on the internet… its the “BLF” of reloading sites…

http://reloadbench.freeforums.net/

if you think night vision would be cool? It IS… this site i am a member of, and its basically the “BLF” of home made scratch-built digital night vision. They are at the leading forefront of advanced DIY for digital night vision, and thats gun mounted or handheld… builds rival and exceed commercial offerings…

http://nightvisionforumuk.com/

TheBo
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to ITALY.
PostNL, it’s faster than any china, singapore, HK based postal shipment
Belgium Airmail Registerd, just arrived yesterday, was comparable to PostNL or even faster, but with no tracking whenever the item it’s in my country.

Rufusbduck wrote:
Getting discouraged is normal but doesn't finish the job.
FmC
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Another packaged arrived today from one of your competitors (FT);

Posted 17th April via Malaysian Post to Australia.

gearbest
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FmC wrote:
gearbest wrote:
FmC wrote:
Hi Gearbest!

Were any changes made to your shipping process, as a result of this feedback?

I’m currently waiting on two orders;

Order# W1504010138458925 (Nitecore battery charger); Shipped by Sweden surface mail on 7th April. Why is a charger shipped by surface mail through Swiss post, to Australia?

Order# W1504010125222942 (Flashlight); Shipped by China Post on 3rd April.

Both orders were placed on April 1st.


Hi FmC,

Thanks for your feedback, so what’s your suggestion about the shipping method.

My suggestion would be to use a carrier that doesn’t go from China to Sweden to Australia on a boat.

Whilst I’ve been waiting for these two orders, I have ordered & received several items from other sellers based in China, in 2-3 weeks.

They were carried by Singapore post.


Hi FmC,
Thanks for your feedback, will submit it to our related department.
r9dmMT
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One order, Netherlands Post Registered was used. Two days after my order I got your email with photo of the package addressed to me, notification that is shipped that day, and the tracking number. I got it 26 days later. Very good imho!

cfy7
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I got 2 packages recently. One was NL, and one I paid for USPS. Both were really quick. I was very impressed, some of the best shipping from China I’ve had. Both orders were over 20 bucks.

FmC
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Hi Gearbest, Can you please check on order# W1505190057146629. Ordered 19th May, still "Processing".

I paid extra for the "Australia line with tracking" to try & speed things up a little...

 

Also, Order# W1504010125222942 has still not arrived. It was shipped on 3rd April. I hope it arrives, as I'm running out of time until I'm forced to make the PP claim.

 

Regards.

CSgearbest
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FmC wrote:

Hi Gearbest, Can you please check on order# W1505190057146629. Ordered 19th May, still “Processing”.

I paid extra for the “Australia line with tracking” to try & speed things up a little…

 

Also, Order# W1504010125222942 has still not arrived. It was shipped on 3rd April. I hope it arrives, as I’m running out of time until I’m forced to make the PP claim.

 

Regards.


Hi FmC, your order has been shipped a few days ago, more information I have Pmed you Smile

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

FmC
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CSgearbest wrote:
FmC wrote:

Hi Gearbest, Can you please check on order# W1505190057146629. Ordered 19th May, still “Processing”.

I paid extra for the “Australia line with tracking” to try & speed things up a little…

 

Also, Order# W1504010125222942 has still not arrived. It was shipped on 3rd April. I hope it arrives, as I’m running out of time until I’m forced to make the PP claim.

 

Regards.

Hi FmC, your order has been shipped a few days ago, more information I have Pmed you Smile

Thanks.

I wonder why the order is still showing as “Processing”?

iron potato
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My order number W1504071225322845, I’d checked with my local post office and it doesn’t reach me, it was my very first order with GearBest, it will be the last one for me by now, I’ve been dealing with other China vendors, unregistered packets all came to me no issue.

Inside the packet was actually a BLF GB Sunwayman C22C awhile ago for god sake, now it was gone, kaput! If any GB that with GearBest, I’m out no matter how nice the price given!

pinkpanda3310
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Hmm I’ve had the same issue. Ordered twice some small lights and then from a gb before the first order arrived and I don’t think I’ll receive either. Sad

FmC
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Order placed on 19th May, using the “Australian line” shipping option, arrived today.

Highly recommend that option for AU orders.

DavidEF
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CSgearbest, I ordered some items on June 03, 2015. Status on the website says shipped and has tracking number, but the tracking number is not valid. Tracking info says “not found”. Even on 17track.net website says “not found” when I enter the tracking number. Also, on the gearbest tracking page, there is a link to Download Invoice. When I click the link, it goes to another page which says “Failed to download please try again later”. Are these issues that you are already aware of in your system, or do you need to check my order# to see what the problem is?

The Cycle of Goodness: “No one prospers without rendering benefit to others”
- The YKK Philosophy

nofearek9
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hello CSgearbest ,my order : W1504060639370311 from Apr 06, 2015 21:39:36 PM , with Tracking Details >> CN14285418856255 ,i have not received the package i opened a ticket and the answer was: in order to resend the order i have to pay the 50% of the order !!!

sorry but in the checkout i didnt notice the waring “in case you will not receive the item you have to pay again”….

FmC
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nofearek9 wrote:
hello CSgearbest ,my order : W1504060639370311 from Apr 06, 2015 21:39:36 PM , with Tracking Details >> CN14285418856255 ,i have not received the package i opened a ticket and the answer was: in order to resend the order i have to pay the 50% of the order !!!

sorry but in the checkout i didnt notice the waring “in case you will not receive the item you have to pay again”….

PayPal is your friend Wink I hope you opened a dispute prior to the 45 day limit.

nofearek9
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i think now its 180 days , from paypal :

“You can open a disputeA buyer asks for a seller’s help in resolving an issue with a transaction. in the Resolution CenterLocated in My Account, the PayPal resource for resolving issues between buyers and sellers. to contact a seller directly and resolveA buyer and seller come to an agreement and close the case, or PayPal comes to a decision and closes the case. a problematic transaction. You have 180 days from the payment date to open a dispute. Common reasons for opening a dispute include:

You paid for an item but haven’t received it and the seller is uncooperative or nonresponsive.
You received an item that was significantly different than described.
Click the Dispute a Transaction button in the Resolution Center to open a dispute. Then, provide more information about the issue and post a message to the seller.

Transactions older than 180 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.”

akoposilester
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ordered may 7
shipped may 12
item dispatch at MALMO UTR/MMAH,Sverige may 28
how come it took 16 days for sweden post to process my package?
and why does it go to sweden? Philippines is much more nearer to china than sweden.
now im still waiting for my package which from my last check via tracking its still in sweden!

FL Newbie

FmC
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@ nofearek9;

We are still at 45 days in AU, seems as though most locations are adopting the 180 day window now.

Log the PP case, be prepared for the standard “please wait some more” replies, followed by the “we will give you blahblahblah if you close the PP dispute” replies.

If you are lucky like I was, you may even get the “fake tracking number provided to PP to make it look like we have done something” message.

Keep your input polite & factual. Don’t close the PP dispute. Be patient, & you will get your refund.

Beer
nofearek9
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thanks , i opened the dispute (i should done it earlier) and wait …

MauiSon
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locusto03 wrote:

Singapore Post is very, very slow to the US.

I’ll second this. My order shipped May 8 (SP) arrived over a week after an order shipped May 21 by other carrier. The good side – all orders shipped have arrived so far (still one in transit – Update: shipped Jun 7, arrived Jun 24 – NP is pretty good). 5 orders in total received since April. One order did not ship for 10 days, so I cancelled and received PayPal refund promptly – thank you!

CSgearbest
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FmC wrote:
nofearek9 wrote:
hello CSgearbest ,my order : W1504060639370311 from Apr 06, 2015 21:39:36 PM , with Tracking Details >> CN14285418856255 ,i have not received the package i opened a ticket and the answer was: in order to resend the order i have to pay the 50% of the order !!!

sorry but in the checkout i didnt notice the waring “in case you will not receive the item you have to pay again”….

PayPal is your friend Wink I hope you opened a dispute prior to the 45 day limit.

Hi Yiannis, we are very sorry for the inconvenience caused. I have PMed you to resend free or full refund. Hope we could solve this issue together.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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akoposilester wrote:
ordered may 7 shipped may 12 item dispatch at MALMO UTR/MMAH,Sverige may 28 how come it took 16 days for sweden post to process my package? and why does it go to sweden? Philippines is much more nearer to china than sweden. now im still waiting for my package which from my last check via tracking its still in sweden!

Could you offer me your order number by PM? Then we could check it for you.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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DavidEF wrote:
CSgearbest, I ordered some items on June 03, 2015. Status on the website says shipped and has tracking number, but the tracking number is not valid. Tracking info says “not found”. Even on 17track.net website says “not found” when I enter the tracking number. Also, on the gearbest tracking page, there is a link to Download Invoice. When I click the link, it goes to another page which says “Failed to download please try again later”. Are these issues that you are already aware of in your system, or do you need to check my order# to see what the problem is?

Dear customer,

We are very sorry for this inconvenience caused.

Could you please PM me and give me your order number? Then we could check it for you.

Hope to hear from you.

Gina
Best regards
GearBest Customer Service
http://www.gearbest.com/

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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pinkpanda3310 wrote:
Hmm I’ve had the same issue. Ordered twice some small lights and then from a gb before the first order arrived and I don’t think I’ll receive either. Sad

Dear customer,

We are very sorry for this inconvenience caused.

Could you please PM me and give me your order number? Then we could check it for you.

Hope to hear from you.

Gina
Best regards
GearBest Customer Service
http://www.gearbest.com/

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

tatasal
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akoposilester wrote:
ordered may 7 shipped may 12 item dispatch at MALMO UTR/MMAH,Sverige may 28 how come it took 16 days for sweden post to process my package? and why does it go to sweden? Philippines is much more nearer to china than sweden. now im still waiting for my package which from my last check via tracking its still in sweden!

Hi bro,

Every SE post goes that route. It’s always that way with my parcels so don’t worry about it. Just be prepared when it suddenly shows up, as our local post office is virtually useless with tracking numbers.

CSgearbest
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FmC wrote:
CSgearbest wrote:
FmC wrote:

Hi Gearbest, Can you please check on order# W1505190057146629. Ordered 19th May, still “Processing”.

I paid extra for the “Australia line with tracking” to try & speed things up a little…

 

Also, Order# W1504010125222942 has still not arrived. It was shipped on 3rd April. I hope it arrives, as I’m running out of time until I’m forced to make the PP claim.

 

Regards.

Hi FmC, your order has been shipped a few days ago, more information I have Pmed you Smile

Thanks.

I wonder why the order is still showing as “Processing”?

Hi Fmc, I have tracked the order W1505190057146629 and it show delivered on Jun1st. Have you receive it, right?

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

NikolaS
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Dear CSGearBest my order W1506051728323791, is still processing almost a week since paying…. Can you check that for me?
For shipping to Serbia NLpost is great, two weeks maximum,and when package reach Amsterdam,next day is on Belgrade airport.
Also HK post seems to be the fastest in some cases reach the destination in just 9-10 days,so I deeply suggest to use one of these two Post.

nofearek9
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CSgearbest wrote:
FmC wrote:
nofearek9 wrote:
hello CSgearbest ,my order : W1504060639370311 from Apr 06, 2015 21:39:36 PM , with Tracking Details >> CN14285418856255 ,i have not received the package i opened a ticket and the answer was: in order to resend the order i have to pay the 50% of the order !!!

sorry but in the checkout i didnt notice the waring “in case you will not receive the item you have to pay again”….

PayPal is your friend Wink I hope you opened a dispute prior to the 45 day limit.

Hi Yiannis, we are very sorry for the inconvenience caused. I have PMed you to resend free or full refund. Hope we could solve this issue together.


thanks for your quick response.
Scooter000
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Hi CSgearbest,

Order W1505261946057219 placed on May 27th. Item has been “ships in 3-5 days” the entire time. As of today (June 15th) it hasn’t shipped. Any updates available?

Also, where are we supposed to track SG post item with tracking numbers in SG143297854***50 format?

Thanks!

FmC
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CSgearbest wrote:
Hi Fmc, I have tracked the order W1505190057146629 and it show delivered on Jun1st. Have you receive it, right?

FmC wrote:
Order placed on 19th May, using the “Australian line” shipping option, arrived today.

Highly recommend that option for AU orders.

Yes, Received 1st June thanks.

Unfortunately, Order# W1504010125222942 shipped on 3rd April never arrived.

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