GearBest shipping issues survey in BLF

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bright
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I waited two months for my order, but never arrived! payed for insurance with trackingnumber. was send out without trackingnumber! opened a ticket but get only bullshit answers from “bess” (check post office or check customs was her answer, nothing about reshipping or so) after this i escalated this case to paypal.

after this: GEARBEST SEND A FAKE TRACKINGNUMBER TO PAYPAL!!! |( ( this was not trackable…idiots)

but i have a copy from the ticket conversation and send it to paypal, after this i get my complete money back within two houres

this was the first aqnd the last time i ordered from this crapstore. never ever again!

samyu33
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Great

Lighting your life!

vyvyra
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Sirius9 wrote:
WTH is problem with you GearBest?
Today a third order ($36) that should have shipping code was shipped without it, that is not cool Flat Stare

When I made the order (6-23-2015) “Tracking Number + $0.00” was selected and grayed out (so I could not “disengage” this option in any way) this means that the tracking number is automatically included + I paid for insurance .
Invoice for this order is also unavailable and it’s failing to download every time I try to do so.
45 working days, if it’s not in my hands by then I will ask PayPal “what to do”… Flat Stare


—————————————————-
I have same case…..
My sunwayman C22C was shipped without tracking number.
I coudn’t check “tracking number.”
(Actually it has tracking number..but it is only trackable in China, http://sky56.cn/ )
I asked it to Gearbest.
the Cs said I didn’t choice anything for tracking. I am tried of her lying.
awoody001
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I ordered 4x Panasonic 18650PFs over a month ago, site says shipped in 3-5 days, when I check my order it’s just stuck on ‘processing’. This is strange since I ordered 2 of the same batteries about 6 weeks ago and they arrived (to UAE) yesterday and where shipped quickly.

kwarwick
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Sirius9 wrote:
WTH is problem with you GearBest?
Today a third order ($36) that should have shipping code was shipped without it, that is not cool Flat Stare

When I made the order (6-23-2015) “Tracking Number + $0.00” was selected and grayed out (so I could not “disengage” this option in any way) this means that the tracking number is automatically included + I paid for insurance .
Invoice for this order is also unavailable and it’s failing to download every time I try to do so.
45 working days, if it’s not in my hands by then I will ask PayPal “what to do”… Flat Stare

They just did the same thing to me on an order for a DQG Hobi and some tritium vials. In my case they decided to ship the Hobi separately today, with no tracking. Gearbest was good in the beginning, but as I find often the case with the new sellers, as their popularly increases the quality of customer service decreases.

FmC
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bright wrote:
GEARBEST SEND A FAKE TRACKINGNUMBER TO PAYPAL!!!

Yes, this is another of their stalling tactics. Happened to me recently.

I’d suggest calling PP & letting them know, or at least leaving it in the case notes.

ReManG
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Now my previous tickets have disappeared from their “system”. It is a “beta system” so that must be the problem, or they are sick of hearing about it. I will have to start a paypal dispute over the last order I made, they oversold some items and now want to put my money in the GearBest “wallet”. Uh, no, going back to my paypal. I am done with GearBest. I have had great service (comparatively) from BangGood, FastTech and even Kaidoman compared to these clowns.. Frustrated enough to take my money elsewhere, they have lost about $200 of upcoming purchases from me.

jhalb
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They missed their 3 to 5 business day processing time for my order. I requested a refund. I went ahead and started a PayPal claim, looks like I will be needing it regardless of whether or not they give me my money back right now or not. Judging from well, everything I'm reading about this company, they will not be able to make the shipping deadline either. 

CSgearbest
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Dear customer,

Thanks for placing your order with Gearbest. We are very sorry for the inconvenince caused.

As for the item more than 40USD, we woulld ship with the tracking number and our system will add the tracking number when you check out automatically. For the item less than 40USD, it will come without tracking number and you need to add the tracking number when check out. Could you please PM me your order number and the scrrenshot can show the item amount(since this screenshot cannot show the item money) ? Then we could check it for you. Thank you.

Hope to hear from you.

Best Regards
Gina
GearBest Customer Service
http:www.gearbest.com

Sirius9 wrote:
WTH is problem with you GearBest?
Today a third order ($36) that should have shipping code was shipped without it, that is not cool Flat Stare

When I made the order (6-23-2015) “Tracking Number + $0.00” was selected and grayed out (so I could not “disengage” this option in any way) this means that the tracking number is automatically included + I paid for insurance .
Invoice for this order is also unavailable and it’s failing to download every time I try to do so.
45 working days, if it’s not in my hands by then I will ask PayPal “what to do”… Flat Stare

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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Hi Milenkovic,

We are very sorry for the late delivery.

We have shipped your order out and it is by Singapore post mail. I have PM you the tracking number, please kindly check it. Thank you for your patience and kind support.

Noki wrote:
Hi GearBest,

I’ve ordered Nitecore MH20 on 26 May but it’s still processing (out of stock).
Can you please check what’s the status of my order and when can be shipped?
Order number is W1505252117560257
Also, please ship my order by Singapore or Hong Kong post to Malaysia.

Thanks

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

Noki
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CSgearbest wrote:
Hi Milenkovic,

We are very sorry for the late delivery.

We have shipped your order out and it is by Singapore post mail. I have PM you the tracking number, please kindly check it. Thank you for your patience and kind support.

Noki wrote:
Hi GearBest,

I’ve ordered Nitecore MH20 on 26 May but it’s still processing (out of stock).
Can you please check what’s the status of my order and when can be shipped?
Order number is W1505252117560257
Also, please ship my order by Singapore or Hong Kong post to Malaysia.

Thanks


Thanks Gina.
I’ll be sure to train my patience 0:)
Really looking forward for this light to become my new edc..
CSgearbest
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We are very sorry for this issue. I have checked your order and it is ship without tracking number. As for the item less than 40USD, we woudl ship by unregister number, which cannot track the package online. You coudl find it here: http://www.gearbest.com/about/shipping-methods.html.

Sorry that I cannot find your ticket, could you please PM me your ticket number? Thank you.

sesgum wrote:
My order (W1506110643430539) was placed on June 11 and I was told it was shipped on June 17. So far the tracking still does not work.
Could you please take a look at it?
Thanks!

By the way, I filed a ticket on Gearbest website two days ago. So far have not got any response.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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We sincerely apologized for this issue.

For free shipping,we will pay for the Tracking Number for order item price exceeding $40.For orders item amount under $40,a small Tracking Number fee is required; You could find it here: http://www.gearbest.com/about/shipping-methods.html.

As for the invoice, since our company have the new system now and it is not completly, we would solve this issue ASAP. You could contact us to send the invoice to you by mail. May I know the order number?

We advised that customer could add the insurance when place the order, which will protect the package loss or damage during transportation. And we could resend or full refund for the order loss with insurance. Besides, could you please PM me your order number, then we could try our best to solve for you? Thank you.

Sirius9 wrote:
Can someone check this out for me!
2 weeks ago I bought xtar VC4 charger (paid $27.22 then Flat Stare ) + 2 of this micro chargers in total $35.20
Should that order be shipped with tracking or without it?
And when I try to download the invoice for that order.. you guessed it “Failed to download please try again later
+
also had one order from April 2 that disappeared somewhere, god knows where, opened a ticket and got same reply as nofearek9:
nofearek9 wrote:
…i have not received the package i opened a ticket and the answer was: in order to resend the order i have to pay the 50% of the order !!! sorry but in the checkout i didnt notice the waring “in case you will not receive the item you have to pay again”….

wasn’t aware of this policy either Shocked

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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We are very sorry to heard that. Could you please PM me your order number or ticket ID? Besides, please kindly send one photo for the outside package which can show the sku number and one photo for the item to us check it firstly? Thank you.

Le_Zouave wrote:
I’ve received my order 11 days later, I was surprised! But I ordered a red Convoy S2+, the description stated XM-L2 and I got a XM-L and not even properly centered. I opened a ticket 4 days ago but still no answer (ok there is weekend so I count 2 days).

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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We are very sorry for this issue and sincerely apologized it. Could you please PM me your order number, so that I can check and offer some compensation to you.

bright wrote:
I waited two months for my order, but never arrived! payed for insurance with trackingnumber. was send out without trackingnumber! opened a ticket but get only bullshit answers from “bess” (check post office or check customs was her answer, nothing about reshipping or so) after this i escalated this case to paypal.

after this: GEARBEST SEND A FAKE TRACKINGNUMBER TO PAYPAL!!! |( ( this was not trackable…idiots)

but i have a copy from the ticket conversation and send it to paypal, after this i get my complete money back within two houres

this was the first aqnd the last time i ordered from this crapstore. never ever again!

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

Noki
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ReManG wrote:
NikolaS wrote:
ReManG wrote:
NikolaS wrote:
I also know you’re relatively new to the market, but supposed to pay more attention to loyal customers. For last six month I have spent more then 500 $ on your site and for me that is a LOT !!!! Overall my experience is not so bad, but the whole process should be at least twice faster….

Yes, THIS^^^ And $500 is a Lot, no matter where you are… How do you like your A6? I cannot wait for the Group Buy ! It is not bad, just very aggravating and makes me trust GearBest less…

Whel its still on the custom check, quess I will received it in day or two. I just couldn’t wait the blf group buy, and for me 800 lumen for EDC is just fine….

Same here, but I am still in on the GB, who knows when it will go… But it should be nice…

My A6 has a hidden strobe mode, to access it just double tap the switch (two quick taps, not full presses) and it will go to a turbo strobe. One quick tap and you go back to the mode you were in. I do not like blinky modes, but I am coming around to this strobe for its nice and easy access. Let us know how you like yours, mine seems well built.


Hi Nikola,

If you don’t mind me asking; on what order amount we need to pay customs in Serbia?
I bought something from Fasttech last year and have it shipped to my home in Serbia.
It was just a test buy, order value was just above 20$ and my mother had to pay to customs in Serbia 6$ ??!! That doesn’t sound right to me.
I never paid for customs in Malaysia even on much bigger value orders so this kinda puts me off to send items to Serbia.
How’s your experience with Serbian customs?
Thanks/Hvala

MountainKing
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W1506251030018513 Jun 26, 2015 01:30:01 AM Processing …

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

kwarwick
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Hi,

There is something wrong with the way your order system is calculating the threshold for free tracked shipping. I just did a test order valued at $34.21 and it showed the tracking as included for no charge.

This need to be fixed or you’ll end up with a lot of annoyed buyers when their items ship out un-tracked like my order W1506200610427210 did a few days ago!

Regards,

Karl

jhalb
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I just bought a knife, which they did not have in stock!!! They missed the shipping time of three to five business days. I requested a refund and they started giving me the old BS about, "it will be here shortly, please be patient". So I started a paypal claim because I knew they were not going to give me my money back. So I filed a claim and guess what. they said again,!! "do you want a refund or do you want to wait"? So again, through paypal I told them to refund my money. Now, on gearbest website they message me telling me to drop my clain and they will refund my money. I'm not going to drop it. I escalated the claim and now Paypal and I are waiting for their response. They have until July 10th where paypal will rip the money out of their grimy hands and give it back to me.

These gearbest people are REAL money dirtbags. I gave them another chance to redeem themselves and they just can't do it. While they are screwing other people over here also.

Gearbest should be banned from these forums!!

jhalb
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Gearbest, where is my refund your promised me? I have closed the paypal case.

W1506201152395646

*********************************************

This is quoted from gearbest:

Dear customer,

 

Thanks for your message

 

 

If the case is open, the money is in the paypal side.

 

 

 

We have no right to refund for it.

 

 

 

Please understand and close the case.

 

 

 

Then we will refund you as fast as we can.

 

 

 

Please feel free to contact us anytime.

 

 

 

We will always be here for your service. 

 

 

 

Best regards

 

Pearl

 

Gestbest Customer Service

 

http:www.gearbest.com

******************************************************

DavidEF
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jhalb wrote:

Gearbest, where is my refund your promised me? I have closed the paypal case.

W1506201152395646

*********************************************

This is quoted from gearbest:

Dear customer,

 

Thanks for your message

 

 

If the case is open, the money is in the paypal side.

 

 

 

We have no right to refund for it.

 

 

 

Please understand and close the case.

 

 

 

Then we will refund you as fast as we can.

 

 

 

Please feel free to contact us anytime.

 

 

 

We will always be here for your service. 

 

 

 

Best regards

 

Pearl

 

Gestbest Customer Service

 

http:www.gearbest.com

******************************************************


You mean you DID close the PP case? Shocked

The Cycle of Goodness: “No one prospers without rendering benefit to others”
- The YKK Philosophy

jhalb
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Yes, I closed it because they said they could not refund my money until I did. They said the money was on paypals side and they could not refund it until I closed the case, so I closed the case.

antiparanoico
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jhalb wrote:

Yes, I closed it because they said they could not refund my money until I did. They said the money was on paypals side and they could not refund it until I closed the case, so I closed the case.

If there is an open case, the seller may make refund at any time, the case is automatically closed.

If you close the case, you can not reopen it and you’re at the mercy of the seller.

If anything can go wrong, it will.
Matter will be damaged in direct proportion to its value.

jhalb
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antiparanoico wrote:
jhalb wrote:

Yes, I closed it because they said they could not refund my money until I did. They said the money was on paypals side and they could not refund it until I closed the case, so I closed the case.

If there is an open case, the seller may make refund at any time, the case is automatically closed. If you close the case, you can not reopen it and you're at the mercy of the seller.

So you are saying that gearbest outright lied to me? If that is the case then I will have a little talk with SB, the administrator for this forum. I'm sure PP will have no problem ripping the money back out of their hands if they need to. I'm not worried about it, that much.Tongue Out

DanielM
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jhalb wrote:

antiparanoico wrote:
jhalb wrote:

Yes, I closed it because they said they could not refund my money until I did. They said the money was on paypals side and they could not refund it until I closed the case, so I closed the case.

If there is an open case, the seller may make refund at any time, the case is automatically closed. If you close the case, you can not reopen it and you’re at the mercy of the seller.

So you are saying that gearbest outright lied to me? If that is the case then I will have a little talk with SB, the administrator for this forum. I’m sure PP will have no problem ripping the money back out of their hands if they need to. I’m not worried about it, that much.Tongue Out


You think SB is responsible for the sellers practices? You closed the PP case you gave up your only option for refund, as far as Paypal is concerned you got the refund before you closed the case.

Old-Lumens wrote:
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FmC
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jhalb wrote:
So you are saying that gearbest outright lied to me?

Yes.

They don’t see your money, until the PP case is closed by you.

Then you have no leg to stand on, & they have your money.

They will try any method to string the time out so you don’t log a PP claim, & if you do log a PP claim, they will try anything to get you to close it, including fake tracking numbers, & contacting you via PM promising a solution.

Good luck, I hope you get your $$ back.

3Tronics
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I currently have 3 disputes open against GB

1. Olight S80 never dispatched- opened a ticket and asked them to which they said it was going to be sent (never was) I actually forgot about it until order #2 never arrived. The ticket was deleted and the order removed off the ‘my orders’ page! had to check my PayPal to see the transaction to make sure I wasn’t going crazy

2. Olight S80 and Luckysun – received the Luckysun, no Olight, Luckysun was broken- opened a ticket and they said the Olight was not available

3. Luckysun – never received.

Total:
x2 Olight S80 not received
x1 Luckysun not received
x1 Luckysun DOA

Over $100 total that was broken or never received. Definitely won’t be closing the Dispute until refunded!

Never had a problem with GB before just these last 3 orders.

Custom builds | Modifications | Powder Coating 
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jhalb
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DanielM wrote:
jhalb wrote:

antiparanoico wrote:
jhalb wrote:

Yes, I closed it because they said they could not refund my money until I did. They said the money was on paypals side and they could not refund it until I closed the case, so I closed the case.

If there is an open case, the seller may make refund at any time, the case is automatically closed. If you close the case, you can not reopen it and you're at the mercy of the seller.

So you are saying that gearbest outright lied to me? If that is the case then I will have a little talk with SB, the administrator for this forum. I'm sure PP will have no problem ripping the money back out of their hands if they need to. I'm not worried about it, that much.Tongue Out

You think SB is responsible for the sellers practices? You closed the PP case you gave up your only option for refund, as far as Paypal is concerned you got the refund before you closed the case.

I don't believe for one minute that SB is going to sit around and let its forum members get ripped off without booting their a$$es off the forum. Is he?

jhalb
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Gearbest, where is my refund your promised me? I have closed the paypal case.

W1506201152395646

g_sintornillos
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jhalb wrote:

DanielM wrote:
jhalb wrote:

antiparanoico wrote:
jhalb wrote:

Yes, I closed it because they said they could not refund my money until I did. They said the money was on paypals side and they could not refund it until I closed the case, so I closed the case.

If there is an open case, the seller may make refund at any time, the case is automatically closed. If you close the case, you can not reopen it and you’re at the mercy of the seller.

So you are saying that gearbest outright lied to me? If that is the case then I will have a little talk with SB, the administrator for this forum. I’m sure PP will have no problem ripping the money back out of their hands if they need to. I’m not worried about it, that much.Tongue Out

You think SB is responsible for the sellers practices? You closed the PP case you gave up your only option for refund, as far as Paypal is concerned you got the refund before you closed the case.

I don’t believe for one minute that SB is going to sit around and let its forum members get ripped off without booting their a$$es off the forum. Is he?

Oh my friend! You’ve closed the case, It is your fault.
Good luck.

Sorry for my bad English (gogole transtorla)

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