GearBest shipping issues survey in BLF

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ahirshy
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Hi Gearbest, I placed the above order for a NiteCore MH20 and made payment about 3 weeks ago, but the order still hasn't shipped. It is still listed as 'Processing' status since the order was placed, even though the payment has already been taken.

My order number for the MH20 is WW1506120810513712. Anything you can kindly do to find out when the product will be dispatched would be very much appreciated.

I have previously PM'd your BLF rep account. You responded that the item is in stock now and going through quality control. I have raised two tickets simply asking for a status update and when it might be fulfilled, but both have gone unanswered. Yesterday I was informed via another member with a GB contact that "we have new 50 MH20 arrive GearBest today, so now all orders are covered".

But my order still remains unshipped...

Adam

ReManG
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They just sent me an email yesterday saying one of my items ( a Ganzo 712 ) was on backorder, they would ship the entire order when they got it (7-15 business days!). Today, they send me a notice my entire order has shipped… WTHM? I continued my ticket with them asking about this, but it really seems the place has fallen apart in the last month or so..

I will see how long this order takes, but I am out an OPUS V2.2 (too late for paypal, just gotta trust them…) and now it looks like I will be an item short in an order, to be sent later I guess…

Frustrating, but not end of the world stuff…

jhalb
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I have the refund in my paypal account. Honestly, I believe that it was only because of the exposure on BLF though.

I have a question for gearbest and would like an answer from them here.

How do we do a stock check to find out if something I want to buy is in stock or not. So this does not happen again. Most websites, well not most but some have quantities available showing near the add to cart button. I need the answer from gearbest only.

Thank you for the quick refund.

akafitz
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I guess everybody has “problems” with Gearbest.

Ticket AT15062701468 Order W1506260836461882

My experience is far from being rewarding, as many i got lured by the cheap prices. I am basically getting all “problems” previously shown on forums AND on trustpilot (when you skip the 5 star real reviews mixed by numerous fake ones)

So far :

-I placed a regular 120 $ order on their website, with all products appearing on stock (as confirmed later by the customer service)
-The company asked me both about ID and credit card photograph. While ID pic “could” be ok to send, its not the same with credit card. It is of course not safe to send credit card info.
-Had to fight them not to give my credit card info, I also paid with Paypal so why would they even need it?
-After 5 working days I opened a Paypal dispute as they keep answering “your order will be sent soon” without giving me any date and after confirming everything was in stock.
-A few hours after I opened the dispute, they sent yesterday a part of my order. A photograph with registration number “proving” that my order was sent. But no info on the swedish tracking website after 1 working days (meaning they actually did not ship it yesterday, I am myself working with ecommerce and registered mail in sweden)
-Then the answer on the ticket is simple : If you want the second part of your order, you need to close the dispute.

Funny. Thats how they trick people. They make them wait until the customer is fed up and open a dispute (if you were smart enought to pay Paypal) Then they “ship” the cheapest part of the order, worth 20$ (I guess its just waiting in their warehouse), then use blackmail to force customer to close the dispute : If you don’t close, we don’t ship the second part (worth 100$). But what if the customer does close the dispute? He might never get his money back nor his items.

Like many said,better buy on Amazon/Aliexpress, pay extra bucks and stay on the safe side. My question is : is this company half scam half real, trying to the maximum to steal ID and cards form customers but smartly hiding behind their “legit” part, which is e-commerce with really, really slow shipping? The legit part allowing them to stay active and get Norton Secure?

bright
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NOW THE WEBSITE’S NAME IS GEARBAD …just jokin… :bigsmile:

CSgearbest
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We are very sorry for the inconvenince caused to you. As for the credit card and ID card photo we ask, you could find it on our website: http://www.gearbest.com/about/verify-payment.html. Since your paypal account information is different with the shipping address, so we need to confirm the payment scurity before ship the order out. once again we apologized it and hope you can understanding in this matter. For more information about your order, I have PMed you, please kindly check it. Sincerely hope we can solve this issue together.

akafitz wrote:
I guess everybody has “problems” with Gearbest.

Ticket AT15062701468 Order W1506260836461882

My experience is far from being rewarding, as many i got lured by the cheap prices. I am basically getting all “problems” previously shown on forums AND on trustpilot (when you skip the 5 star real reviews mixed by numerous fake ones)

So far :

-I placed a regular 120 $ order on their website, with all products appearing on stock (as confirmed later by the customer service)
-The company asked me both about ID and credit card photograph. While ID pic “could” be ok to send, its not the same with credit card. It is of course not safe to send credit card info.
-Had to fight them not to give my credit card info, I also paid with Paypal so why would they even need it?
-After 5 working days I opened a Paypal dispute as they keep answering “your order will be sent soon” without giving me any date and after confirming everything was in stock.
-A few hours after I opened the dispute, they sent yesterday a part of my order. A photograph with registration number “proving” that my order was sent. But no info on the swedish tracking website after 1 working days (meaning they actually did not ship it yesterday, I am myself working with ecommerce and registered mail in sweden)
-Then the answer on the ticket is simple : If you want the second part of your order, you need to close the dispute.

Funny. Thats how they trick people. They make them wait until the customer is fed up and open a dispute (if you were smart enought to pay Paypal) Then they “ship” the cheapest part of the order, worth 20$ (I guess its just waiting in their warehouse), then use blackmail to force customer to close the dispute : If you don’t close, we don’t ship the second part (worth 100$). But what if the customer does close the dispute? He might never get his money back nor his items.

Like many said,better buy on Amazon/Aliexpress, pay extra bucks and stay on the safe side. My question is : is this company half scam half real, trying to the maximum to steal ID and cards form customers but smartly hiding behind their “legit” part, which is e-commerce with really, really slow shipping? The legit part allowing them to stay active and get Norton Secure?

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

kwarwick
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I see that CSgearbest seems to be ignoring the problem with tracked shipping showing up as free and then the order gets sent out un-tracked. This has been pointed out by myself and a few others here now but so far no response from Gearbest either here or in tickets I have created on your website. Example again of an order under $40 showing free tracking:

I will not be placing any further orders until this problem is resolved and there is some compensation for sending without tracking.

akafitz
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CSgearbest wrote:
We are very sorry for the inconvenince caused to you. As for the credit card and ID card photo we ask, you could find it on our website: http://www.gearbest.com/about/verify-payment.html. Since your paypal account information is different with the shipping address, so we need to confirm the payment scurity before ship the order out. once again we apologized it and hope you can understanding in this matter. For more information about your order, I have PMed you, please kindly check it. Sincerely hope we can solve this issue together.

Like i wrote previously, i will not close the case until i get my items. Asking ID pic to verify identity could be understandable, but come on, we are in 2015? So easy to photoshop pictures isn’t it? And what’s your excuse for asking credit card info?

If everything was in stock why did you not ship everything (I know you use 3rd part logistics and multiple warehouses so you might not have all items in stock in the same warehouse) but you could still have sent from 2 warehouses in the same time frame. In your very long PM, you are trying to “bribe” me by offering me 200 reward points. But you don’t get it. I will never use your service again so why bother?

Instead of spending so much money and effort into customer service, why don’t you improve your logistics to ship faster and provide working tracking number? Could you please tell us why the first package is still untraceable on Postnord.se?

Anyway as for my case I will not close the PP dispute. You can chose, either send my items, since it will be sent registered you can prove i got delivery. Or provide me a full refund. Worst case i get it by Paypal, once the claim will be finished. But once again you will lose time and money, so why don’t you keep it simple?

If you wish to answer this, no PM this time. Thanks.

Trevi_lux
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Hello, image of my order is a little :~ (I can not see my package ….) and tracking is not useful..
please, I have sent PM about this.

image

luminarium iaculator
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What I noticed that they have very slow regular post. If you guys order via unregistered post you'll suffer for sure Smile

I ordered some flashlights from their site via unregistered at May 22, and after 48 days still nothing...

Trevi_lux
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My order is registered. Wink
But the image of my package is curious… I not see package in the image…

FmC
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Trevi_lux wrote:
Hello, image of my order is a little :~ (I can not see my package ....) and tracking is not useful.. please, I have sent PM about this. image !{width:65%}http://track.gfstatic.com/WMS_SortingPhoto/W/1507/RS213757752NL.jpg![/qu...

 

Lol - that's the picture of what you can expect to receive...

luminarium iaculator
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You can check even their unregistered post on this link: http://www.sky56.cn/english/track/index

It seems that unregistered are sent by ground mail so 30-60 days is quite normal for this shipping.

mattlward
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HK post to US has been awesome to me… usually less than 8 days.

EDC rotation:
FW1A, LH351D 4000k (second favorite)
FW3A, LH351D 3500k
FW3A, SST20 FD2 4000k
FW3A, Nichia 4000k sw40 r9080 (favorite light!)
FW3A, Cree XP-L Hi 5A3
Emisar D4V2, SST20 4000k
S2+, XM-L2 T6 4C

n1e103
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Order WW1506250904021264 placed on 26 Jun , shipped 29 Jun through registered China Post is here today!

Tracking number provided works fine.
Everything is in good working condition.
This is my first order with Gearbest.

So pleased that I placed another order for non flashlight items.

I.C.Bacon
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GEARBEST has not posted here in the last 2 weeks…they seem to have gone silent…Hmmm.

shrick
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They say the items are in stock, you order, then the items are shipped out weeks apart from each other… The items were never in stock! Really frustrating. Not the first time this has happened to me.

jackbauer
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I have a problem downloading my invoice . When I click the link, it goes to another page which says “Failed to download please try again later”.

My Order # is: W1507120158106062

Please send it to my E-mail:

jackbauer_swat@hotmail.com

Regards.

vēer
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Heres my order list and shipping time(approximate in some cases, give or take couple of days):

 

1)Red Convoy S2+, ordered 10.06, shipped 12.06, still in transit.

I do hope that I receive original one, not the fake one, however my order date might mean that it could be the fake one this time. We'll see! 

 

2)4 Samsung ICR18650 - 22F ICR 2200mAh batteries and one Xiaomi 10Ah powerbank, ordered 13.06, split order due to only one battery being in stock out of four, first half(powerbank+1 battery) shipped 19.06, arrived within about 3-3.5 weeks, second part of order(3 batteries) shipped 30.06, arrived 17.07, transit time was less than 3 weeks, but together with order fullfillment it took more than a month to receive full order.

Power bank looks legit(checked it on Xiaomi website). Cant test Samsung batt's with 100% accuracy due to my hobby charger being wacky in this regard(my 3400 Pannies tested I think only slightly above 2Ah) or Im doing something wrong there :D! Dreamcharger is yet to be ordered some day.

 

3)Xiaomi MiBand, ordered 01.07, shipped 05.07, received 17.07, less than 3 weeks, acceptably good.

Came with faulty band, took pictures of it, will send to CSGearbest here, I have a faith in them fixing it with ease!

 

4)Ganzo G201H, ordered 02.07, shipped 07.07, eagerly awaiting for it :D!

 

Overall, given that Paypal covers my purchases with 180 day window, I have peace of mind that nothing will be wrong with my orders in the long run and I will be happy about them :)!

I.C.Bacon
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I had no results with my resend agreement: “Send 2usd for tracking number and we’ll send a new (real) S2+.” They insisted I CLOSE my PayPal case AFTER I had already sent the $2.00.
Finally reached agreement for $12.99usd refund plus $2.00usd tracking fee refund. Received the $12.99 this morning, still waiting for the $2.00 refund.

sb56637
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For me the biggest issue with GearBest is their bad habit of splitting orders into multiple shipments. I generally group items into specific orders for a specific reason, and it’s very irritating when they ship stuff separately.

Budget Light Forum ...where Frugal meets with Flashlight!

Sirius9
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sb56637 wrote:
For me the biggest issue with GearBest is their bad habit of splitting orders into multiple shipments. I generally group items into specific orders for a specific reason, and it’s very irritating when they ship stuff separately.

Banggood does the exact same thing, if you order 10 different items there is a good chance they will be splitted into at least 5 shipments. Before this sistem was implemented I could just aim to spend enough to get free tracking (20-30$) and now even if you spend 200$ you will still have parts of your order that will be shipped without tracking if you do not add some $ especially for tracking number…

 

sb56637
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Sirius9 wrote:
sb56637 wrote:
For me the biggest issue with GearBest is their bad habit of splitting orders into multiple shipments. I generally group items into specific orders for a specific reason, and it’s very irritating when they ship stuff separately.
Banggood does the exact same thing, if you order 10 different items there is a good chance they will be splitted into at least 5 shipments. Before this sistem was implemented I could just aim to spend enough to get free tracking (20-30$) and now even if you spend 200$ you will still have parts of your order that will be shipped without tracking if you do not add some $ especially for tracking number…

Right, and invariably the part of the order they ship first is small and cheap, and it ships out with tracking and insurance if you chose it. But I’m wondering if the other more expensive items will also be shipped with tracking and insurance?

Budget Light Forum ...where Frugal meets with Flashlight!

Sirius9
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sb56637 wrote:
Right, and invariably the part of the order they ship first is small and cheap, and it ships out with tracking and insurance if you chose it. But I’m wondering if the other more expensive items will also be shipped with tracking and insurance?

For Gearbest I am not realy sure, didn’t pay much attention + I usually make smaller orders with only 2-3 items or the stuff I order are similar, like different types of batteries in one order but I remember that when I ordered UF-1405 + remote switch for that flashlight (in one order) I expected tracking but got 2 shipments without tracking.

For Banggood, advantage is that they show you which items will be shipped together or from different warehouses and which shipment will have tracking or not. At this point you can also select to pay for additional tracking number for those items that do not include TN automatically. I think they made up this “warehouse” separation of goods types just to get people to pay additional 1.6$ for TN.

Fasttech will not split order automatically but if one item is out of stock they will wait and wait and wait a bit more until you open the ticket or if you are patient enough and don’t complain if they split original order into 2 shipments they will give you tracking for both shipments even if item that was out of stock (and shipped later) is 2$ worth.

DX has that check box where you can select “do not split my order” or something like that but if you dont do that and your order ends up divided into 2 shipments I think only one of them will have TN (part with higher value), but I might be wrong, I rarely order from them.

 

Tinn44
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I get the convoy s2+ today, but the goods which have been not as description. Not 4c tint and package unlike the photo in your web.

nofearek9
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CSgearbest wrote:
FmC wrote:
nofearek9 wrote:
hello CSgearbest ,my order : W1504060639370311 from Apr 06, 2015 21:39:36 PM , with Tracking Details >> CN14285418856255 ,i have not received the package i opened a ticket and the answer was: in order to resend the order i have to pay the 50% of the order !!!

sorry but in the checkout i didnt notice the waring “in case you will not receive the item you have to pay again”….

PayPal is your friend Wink I hope you opened a dispute prior to the 45 day limit.

Hi Yiannis, we are very sorry for the inconvenience caused. I have PMed you to resend free or full refund. Hope we could solve this issue together.


thank you very much CSgearbest ,problem solved and now i am a happy owner of a COURUI D01.
Trevi_lux
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Hello CSgearbest:
Yesterday I have asked you about this order W1507180642437367 by PM.
Is there a problem to reply?

Regards

marcl
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Tinn44 wrote:
I get the convoy s2+ today, but the goods which have been not as description. Not 4c tint and package unlike the photo in your web.

!http://images.temppic.com/21-07-2015/images_vertis/1437464438_0.18035700...!

That’s because you S2 is fake.

Eagles may soar, but weasels don't get sucked into jet engines!

DanielM
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Old-Lumens wrote:
I love modding, but I don't have much use at all for flashlights in general.
Trevi_lux
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Trevi_lux wrote:
Hello CSgearbest:
Yesterday I have asked you about this order W1507180642437367 by PM.
Is there a problem to reply?

Regards

Thanks for reply. all ok now.

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