Andrew & Amanda???

59 posts / 0 new
Last post

Pages

T.H.Cone
T.H.Cone's picture
Offline
Last seen: 1 year 8 months ago
Joined: 02/03/2012 - 18:58
Posts: 2444
Location: New Jersey
Andrew & Amanda???

Have any of you dealt with Andrew & Amanda before?

After visiting to their website, it seems they are located on the west coast, but the way some of the language is, you’d almost think they were not US based.

Not that that really matters.

Any input would be appreciated.

fidem, prae caeteris omnibus praeter honestatem

 

 

Don't be confused, my Username has been changed from "Cone" to "T.H.Cone".  I'm still the same clown.

Richwouldnt
Richwouldnt's picture
Offline
Last seen: 1 year 7 months ago
Joined: 05/24/2014 - 00:22
Posts: 1354
Location: Reno, NV, USA, Terra, Sol, Milky Way, Known Universe

They are a flashlight seller on Amazon who I have used once or twice. Sometimes their Amazon price is the best and they definitely ship from the USA. I think that I have seen them selling on other sites too.

Rich Wood
Reno, NV

dangerous
dangerous's picture
Offline
Last seen: 7 years 7 months ago
Joined: 06/17/2014 - 04:54
Posts: 962
Location: Fort Lauderdale, FL

They are based in USA and they often have the best deals around. I have enjoyed dealing with him. They are on eBay, Amazon, and they have their own site.

http://www.andrew-amanda.com/

BLF

CalvinIS
CalvinIS's picture
Offline
Last seen: 2 years 9 months ago
Joined: 11/29/2012 - 03:29
Posts: 987
Location: San Jose, CA

They are associated with Aimkon.

USA based seller of flashlights, batteries, and chargers.
Illumn Webstore
 /// Instagram /// BLF DEAL THREAD

mfpmax
mfpmax's picture
Offline
Last seen: 6 years 4 months ago
Joined: 09/26/2012 - 12:22
Posts: 377
Location: Florida
CalvinIS wrote:

They are associated with Aimkon.

Yup that’s who I was thinking of. I ordered something from Aimkon, and years later I got an email from Andrew and Amanda….didn’t care for that. But Aimkon didn’t do me bad and have read others say the same.

AlexGT
AlexGT's picture
Offline
Last seen: 7 hours 54 min ago
Joined: 06/07/2012 - 17:39
Posts: 4648
Location: Texas

Aimkon sometimes has good deals, they have a 30 (or was it 40%) off on Olight IIRC

T.H.Cone
T.H.Cone's picture
Offline
Last seen: 1 year 8 months ago
Joined: 02/03/2012 - 18:58
Posts: 2444
Location: New Jersey
CalvinIS wrote:

They are associated with Aimkon.

So, what’s Aimkon? That’s unknown to me as well.

fidem, prae caeteris omnibus praeter honestatem

 

 

Don't be confused, my Username has been changed from "Cone" to "T.H.Cone".  I'm still the same clown.

AlexGT
AlexGT's picture
Offline
Last seen: 7 hours 54 min ago
Joined: 06/07/2012 - 17:39
Posts: 4648
Location: Texas
T.H.Cone
T.H.Cone's picture
Offline
Last seen: 1 year 8 months ago
Joined: 02/03/2012 - 18:58
Posts: 2444
Location: New Jersey

Thanks, Alex, I found the websites. I can use the search feature, you know. Smile

Funny how they are exactly the same. I guess what made me hesitant is that the grammar and language seemed off. Sort of like when reading descriptions from overseas. Then, all I could find about their location was that they ship from the west coast. It made me think they were a front for a Chinese seller. Which, like I said, I don’t have a problem with, other than I like to make an informed decision.

So, aside from them being a little cheeky with your email address, the CS seems pretty good, I guess. Thanks, guys.

Looks like I’ll be getting a new EagleTac soon.

fidem, prae caeteris omnibus praeter honestatem

 

 

Don't be confused, my Username has been changed from "Cone" to "T.H.Cone".  I'm still the same clown.

Racer
Racer's picture
Offline
Last seen: 6 years 3 months ago
Joined: 05/07/2013 - 00:39
Posts: 1792
Location: Hillsboro, OR

I’ve used their Amazon store several times. It’s fulfilled through Amazon so I get everything in 2 days with easy returns. If a product that Amazon fulfills is DOA, they give me a month to ship it back and a replacement within 2 days— sometimes even 1 day shipping. If it ships directly from the seller then you have to take your chance with that seller. So I figure if Amazon is fulfilling it, then it’s pretty much the same as buying it from them.

hank
hank's picture
Offline
Last seen: 2 months 2 weeks ago
Joined: 09/04/2011 - 21:52
Posts: 9638
Location: Berkeley, California

> if Amazon is fulfilling it, then it’s pretty much the same as buying it from them.

But see: https://www.google.com/search?q=Amazon+“commingled+inventory”+“WSJ

AxisDeer
Offline
Last seen: 7 years 3 months ago
Joined: 09/28/2014 - 20:04
Posts: 35
Location: El Paso, TX

Just ordered an SC600 Mk 2 from them. They had best price available. Amazon did indeed handle the order and I’ve dealt with Amazon and 3rd party before. Shipping seems legit. I’ll let you know if problem.

saypat
saypat's picture
Offline
Last seen: 8 months 4 weeks ago
Joined: 07/13/2011 - 20:32
Posts: 3580
Location: Calif

purchased many things from him. Very nice experience every time. He has been generous, throwing in extra cells, honoring price mistakes, etc, and very fast shipping. Always has a holiday sale. Very solid and trustworthy. Get on his e-mail list for sales and coupon codes.

Racer
Racer's picture
Offline
Last seen: 6 years 3 months ago
Joined: 05/07/2013 - 00:39
Posts: 1792
Location: Hillsboro, OR

hank wrote:
> if Amazon is fulfilling it, then it’s pretty much the same as buying it from them.

But see: https://www.google.com/search?q=Amazon+“commingled+inventory”+“WSJ

I did. I don’t think it matters much in practice. If I order an EagleTac D25A, I get an EagleTac D25A. If they make a mistake, like I order a custom one and they send me a stock one, or I order a titanium one and they send me aluminum, it doesn’t really matter to me the customer, because my beef at that point is with Amazon, and it’s they who send me another one. And if they don’t have whatever I ordered, they issue me a prompt refund. Hundreds of orders and I haven’t had a bad experience. A couple DOAs with quick returns—that’s about it.

Tapis
Tapis's picture
Offline
Last seen: 1 year 2 months ago
Joined: 10/26/2014 - 08:24
Posts: 80

After a quick browse, prices seems a bit high comparing to other sites I usually buy from.

264
264's picture
Offline
Last seen: 2 years 7 months ago
Joined: 12/08/2011 - 14:52
Posts: 1539

Just used their “Name a Price” feature. Got a great deal on a Nitecore EA21. New double A flashlight. They got them in stock.

cjoe7
Offline
Last seen: 2 years 10 months ago
Joined: 10/26/2012 - 03:40
Posts: 77
Location: Diamond Bar, CA

I purchased a Nitecore TM26 3800lms with a NBP52 and 4A turbo charger for only $320. Their make an offer feature is super competitive. Andrew & Amanda’s has good customer service and Andrew is really nice to work with. Good luck.

cjoe

beam0
beam0's picture
Offline
Last seen: 3 months 1 week ago
Joined: 12/20/2011 - 23:18
Posts: 3420
Location: Pennsylvania

Bought several Olights from their ebay store, excellent seller, lightning fast ship, received my order in 3 days

 

bladesmith3
bladesmith3's picture
Offline
Last seen: 3 months 4 weeks ago
Joined: 08/01/2012 - 13:27
Posts: 266
Location: United States colorado springs

i purchased many times from them but.. I have only tried to deal with their customer service twice. absolutely the worst ever. i wont buy from them again. everything is wonderful when they take your money but problems are another story.

saypat
saypat's picture
Offline
Last seen: 8 months 4 weeks ago
Joined: 07/13/2011 - 20:32
Posts: 3580
Location: Calif

I found their customer service to be EXCELLENT. Andrew went above what I expected on my only issue.

264
264's picture
Offline
Last seen: 2 years 7 months ago
Joined: 12/08/2011 - 14:52
Posts: 1539
bladesmith3 wrote:
i purchased many times from them but.. I have only tried to deal with their customer service twice. absolutely the worst ever. i wont buy from them again. everything is wonderful when they take your money but problems are another story.

I have had good experiences with their customer service. No problems at all.

FlashPilot
FlashPilot's picture
Offline
Last seen: 13 hours 5 min ago
Joined: 05/10/2010 - 16:07
Posts: 4906
Location: USA
bladesmith3 wrote:
i purchased many times from them but.. I have only tried to deal with their customer service twice. absolutely the worst ever. i wont buy from them again. everything is wonderful when they take your money but problems are another story.

This concerns me. Can you please tell us what happened (or didnt happen)?

bladesmith3
bladesmith3's picture
Offline
Last seen: 3 months 4 weeks ago
Joined: 08/01/2012 - 13:27
Posts: 266
Location: United States colorado springs

I do not want to start some big debate here. the very simple fact that I had a very minor problem with a new tm26. it had a defective spring that probable costs about $1. instead of sending me a spring or even selling it to me. they insisted that I ship the entire light back (at my cost) at which time they would send it to china for repair. turn around time up to 2 months. BTW. the spring just drops into the light. no soldering ect. they would not even exchange the battery tube at my cost. they do not sell parts. so?? I should live without my new light for months at added expense just because they wanted to make the return so unpleasant that I would not return it. I took the light to a local electronic repair shop. they fixed it in 5 minutes.
I have purchased many lights from them in the past. this was very bad customer service. they lost me as a customer as did nitecore.

djburkes
djburkes's picture
Offline
Last seen: 4 years 8 months ago
Joined: 03/16/2015 - 11:00
Posts: 1829
Location: Arkansas

I’ve bought lights and batteries from them on several occasions and have never had any problems. I highly recommend them.

FlashPilot
FlashPilot's picture
Offline
Last seen: 13 hours 5 min ago
Joined: 05/10/2010 - 16:07
Posts: 4906
Location: USA
bladesmith3 wrote:
I do not want to start some big debate here. the very simple fact that I had a very minor problem with a new tm26. it had a defective spring that probable costs about $1. instead of sending me a spring or even selling it to me. they insisted that I ship the entire light back (at my cost) at which time they would send it to china for repair. turn around time up to 2 months. BTW. the spring just drops into the light. no soldering ect. they would not even exchange the battery tube at my cost. they do not sell parts. so?? I should live without my new light for months at added expense just because they wanted to make the return so unpleasant that I would not return it. I took the light to a local electronic repair shop. they fixed it in 5 minutes. I have purchased many lights from them in the past. this was very bad customer service. they lost me as a customer as did nitecore.

Thats just terrible customer service! To be more concise, there is no CS. Thank you for posting your bad experience with this reseller. I suspect their hands are tied for a lack of flexibility with their nitecore reseller agreement, but of course that doesnt help anyone involved… especially you. They should have swapped your light for another, picked up your shipping and been reimbursed by the manufacturer. That’s SOP. And to think that you are were a loyal repeat customer. I too will be avoiding Andrew & Amanda.

I hope others will read your post and also avoid this reseller in the future.

bladesmith3
bladesmith3's picture
Offline
Last seen: 3 months 4 weeks ago
Joined: 08/01/2012 - 13:27
Posts: 266
Location: United States colorado springs

thank you for understanding what I was saying. some people get very defensive if you complain about a dealer, ect. I literally buy several hundred lights a year from lots of dealers. I sell a couple of hundred on the forum just for fun. I never had an unhappy customer. that is a fact. I was shocked at the way I was treated. I didn’t just buy one or two lights from them. I bought dozens. like I said. I am not telling anyone not to buy that brand or not to avoid the dealer. I just told my story. I wont deal with them again. my choice.

FlashPilot
FlashPilot's picture
Offline
Last seen: 13 hours 5 min ago
Joined: 05/10/2010 - 16:07
Posts: 4906
Location: USA

You are definitely not alone, and it is very important to note how others are treated when a problem does arise with a product. I would hope Andrew & Amanda would drop by and use this thread to help update their business model to assist in their hopefully continued success. As it is now, I certainly wont buy anything from them. IMO, RMM is the very best in this game and has worked hard in earning that distinction while remaining profitable.

I often read the bright and flowery comments of others who bang on and on about how wonderful a reseller is, because all of their orders came through fine and all the products were working and in good condition. Many smiles and high marks… until they incur a problem. Then the customer suddenly reverses their position and swears that they will never purchase form that same reseller again. BINGO! The acid test is in CS and in their ability to do as you, I and paypal expects them to do! Although the CSR usually adheres to a company policy in these matters, some are a whole lot more ignorant than others with their inability to understand the problem, much less actually be capable of resolving it. Banggood and Walbuys immediately comes to mind as the absolute worst by a substantial margin.

After wasting dozens of hours in disputes and going through their typical BS Chinese water torture repetitions, and then succumbing to their vain attempts in making the process as difficult as possible (in the hopes that I will tire and go away) – I have devised a new bulletproof strategy! :bigsmile:

For all Chinese resellers, Ive long ago adopted the strategy of filing a paypal dispute first. Then I do not allow the reseller to communicate with me in any other way other than using the paypal dispute system (with 1 or 2 exceptions – where a CSR needed a vid or photo for their proprietary/inflexible system, but I always copy/paste back to the paypal dispute system in anticipation and preparation for a paypal CSR ruling in my favor). I have several thousands of PP transactions with probably 60-75 PP disputes. I have only lost one dispute (sorry I dont remember why), but I still recovered the amount through a credit card charge-back. The key is to always be timely, honest, fair and keep good records throughout the dispute process.

I purchase in bulk and mod most of those flashlights for resale. I sell most of my lights with an unconditional life time guarantee, unless the host is completely mangled from extreme abuse and wont screw back together. They are repaired free of charge while my customer enjoys a cold beer or glass-o-wine to help pass the time. If they are very lucky, they get to know what burning flux smells like. Big Smile Of probably around 2500 lights, Ive only had to repair 4 of them (so far) and those failed from user mishaps. But then, I sell mostly 1 × 18650 lights so I dont have to stock a myriad of specialized/proprietary parts). Thus, I do sympathize with the reseller in that regard (of selling so many light models and not being able to stock parts for all of them), but the course they chose to take with you is unacceptable.

bladesmith3
bladesmith3's picture
Offline
Last seen: 3 months 4 weeks ago
Joined: 08/01/2012 - 13:27
Posts: 266
Location: United States colorado springs

well said and well thought out. thank you

Andrew--Amanda
Andrew--Amanda's picture
Offline
Last seen: 1 week 3 days ago
Joined: 01/05/2015 - 15:12
Posts: 310
Location: Moncure NC, USA

We normally do not get into customer discussion in the forum. We believe that customers should have free will in expressing their opinion toward a vendor.

As far as our return policy, the light can be returned and replaced within 30 days after that it falls under the factory warranty. As it was stated before we are not a parts store, we do not carry anything but whole flashlights. If Andrew told you it needed to be returned to Nitecore it was in your possession for longer than 30 days. Simple as that. We are following the standard procedure. We offer to ship products back to nitecore for our customers because for you it could cost up to $35 to ship it back to Nitecore in China. For us it costs around $9 each because we ship them back in mass.

To “FlashPilot” out’ve a thread of nothing but complements, you instigate this one unsatisfied customer to tell his story then have a call to arms of “I hope others will read your post and also avoid this reseller in the future.” Seems a bit brash I would say. And I’m not entirely sure why you are discussing Chinese resellers. We are an American company. Is that a direct reference to Andrew’s nationality?

Have a good weekend. See you monday.

Zane
Andrew-amanda.com

~Mary~   E-commerce Chick

for www.andrew-amanda.com

NITECORE™ ♦ Eagletac ♦ Acebeam

Call me: 1-800-387-7356

Support chatLive Chat me about Flashlights

Email me: mary.gillogly@andrew-amanda.com

djburkes
djburkes's picture
Offline
Last seen: 4 years 8 months ago
Joined: 03/16/2015 - 11:00
Posts: 1829
Location: Arkansas

As I stated before, andrew-amanda.com have shipped the products I’ve purchased in a very timely manner and all packages were packaged nicely. They also offer great deals compared to most other sites, especially since they have an option for you to “make an offer”. I haven’t been a member of BLF for long but it looks like there’s a lot of un-necessary slander going on in this thread, it would be nice if a mod can close it.

bladesmith3
bladesmith3's picture
Offline
Last seen: 3 months 4 weeks ago
Joined: 08/01/2012 - 13:27
Posts: 266
Location: United States colorado springs

djburkes wrote:
As I stated before, andrew-amanda.com have shipped the products I’ve purchased in a very timely manner and all packages were packaged nicely. They also offer great deals compared to most other sites, especially since they have an option for you to “make an offer”. I haven’t been a member of BLF for long but it looks like there’s a lot of un-necessary slander going on in this thread, it would be nice if a mod can close it.

djburkes. read this.
slan·der

/ˈslandər/
noun
Law
noun: slander
1. the action or crime of making a false spoken statement damaging to a person’s reputation.
I never made any false statements. I only stated facts. you accused me of slander and that is a lie. so you are guilty of slander.
I agree this thread should be locked. I never blew this out of proportion. the forum did. I just told what happened to me. end of story..

Pages