KD (kaidomain): Deals and new products thread

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Robin Dobbie
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icpart wrote:
Today I received email from KD that my package is returned back to them from shipping company. So I write to them there is maybe problem with wrong address. They offer me to resend my package for 5$, but when I made my order I had free shipping. Also my order was for 14$, I just told them to refund me and I will make new order if I wish. Do you think is that good decision? Also my order was shipped at 3 November.

Are you saying you might have provided the wrong address?

icpart
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They asked me the same as you Wink I also have previous order from them to the same address. Also every time when I made order I check my address. Also checked it again in my KD account and it is correct. Also my PP address is correct.

everydaysurvivalgear
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icpart wrote:
everydaysurvivalgear wrote:
I feel let down by Kaidomain i placed an order on the 27/7/2020 and i have still not received the items. They where shipped to Australia according to the tracking number info but they where shipped back to China as my address was wrong. I have sent at least 8+ orders to the same address in the past. Its been over a month since i have had an update to this issue and no one is replying to my emails. I know 2020 and Corona shipping is bad but 3+ months should be plenty of time to figure this issue out. I really don’t want to have to involve PayPal but its getting that now.

I have been waiting this long to play with a XML3 sigh.


Hi. I have similar problem. Today I received email from KD that my package is returned back to them from shipping company. So I write to them there is maybe problem with wrong address. They offer me to resend my package for 5$, but when I made my order I had free shipping. Also my order was for 14$, I just told them to refund me and I will make new order if I wish. Do you think is that good decision?
Also my order was shipped at 3 November.

Yea just reorder and see what happens.

The shipping problem is bullshit i have sent out maybe 8 packages from KD without an issue. I am about ready to PayPal dispute it.

Have you bought from KD before?

hodor
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Looks like PayPal dispute time to me.

I still haven’t received an order from Feb/Mar (can’t remember it was so long ago). No offers to refund or resend. 8/9 months later, numerous ignored emails and requests to “wait a bit longer” I gave up and filed a PayPal dispute.

I received a later order from them (placed very soon after) so know it’s not a problem with the shipping lanes.

Either way, their poor customer service has lost a customer in me, which is a shame as they were one of the few places that have a good selection of LEDs. Whether they’re as advertised is another matter though…

icpart
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everydaysurvivalgear wrote:
icpart wrote:
everydaysurvivalgear wrote:
I feel let down by Kaidomain i placed an order on the 27/7/2020 and i have still not received the items. They where shipped to Australia according to the tracking number info but they where shipped back to China as my address was wrong. I have sent at least 8+ orders to the same address in the past. Its been over a month since i have had an update to this issue and no one is replying to my emails. I know 2020 and Corona shipping is bad but 3+ months should be plenty of time to figure this issue out. I really don’t want to have to involve PayPal but its getting that now.

I have been waiting this long to play with a XML3 sigh.


Hi. I have similar problem. Today I received email from KD that my package is returned back to them from shipping company. So I write to them there is maybe problem with wrong address. They offer me to resend my package for 5$, but when I made my order I had free shipping. Also my order was for 14$, I just told them to refund me and I will make new order if I wish. Do you think is that good decision?
Also my order was shipped at 3 November.

Yea just reorder and see what happens.

The shipping problem is bullshit i have sent out maybe 8 packages from KD without an issue. I am about ready to PayPal dispute it.

Have you bought from KD before?


Yes I bought from them year ago, also there was problem with defective XHP50.2 and they resend me new one for free. But now they try to make more money from me. In orginal letter they told me that fee for reshipping is 10$ but they will make discount of 50% from that price. It is not my fault for returned package Facepalm . Here is original messeage from them:
Quote:
The shipping company said the package delivery unscussfully and return, would you please confirm the delivery address with me?

And to resend the package, the shipping fee is us$10, we can help to balance 50%, so you just need to pay us$5, do you want resend it?

stephenk
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Still no response, so I’ve had to update my review to mention that their customer service is terrible.

BanL
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everydaysurvivalgear wrote:
icpart wrote:
everydaysurvivalgear wrote:
I feel let down by Kaidomain i placed an order on the 27/7/2020 and i have still not received the items. They where shipped to Australia according to the tracking number info but they where shipped back to China as my address was wrong. I have sent at least 8+ orders to the same address in the past. Its been over a month since i have had an update to this issue and no one is replying to my emails. I know 2020 and Corona shipping is bad but 3+ months should be plenty of time to figure this issue out. I really don’t want to have to involve PayPal but its getting that now.

I have been waiting this long to play with a XML3 sigh.


Hi. I have similar problem. Today I received email from KD that my package is returned back to them from shipping company. So I write to them there is maybe problem with wrong address. They offer me to resend my package for 5$, but when I made my order I had free shipping. Also my order was for 14$, I just told them to refund me and I will make new order if I wish. Do you think is that good decision?
Also my order was shipped at 3 November.

Yea just reorder and see what happens.

The shipping problem is bullshit i have sent out maybe 8 packages from KD without an issue. I am about ready to PayPal dispute it.

Have you bought from KD before?

The package will not return back to us.

We only can do is resend the whole package to you.

You state the problem is wrong address. We need to verify again to you.

Otherwise, it will lost again.

Also, we had replied to you and we will resend again.

But we get you open the dispute.

Please let me know you need to resend or refund the order.

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

BanL
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stephenk wrote:
Still no response, so I’ve had to update my review to mention that their customer service is terrible.

Please let me know what is the your order number?

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

everydaysurvivalgear
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BanL wrote:
everydaysurvivalgear wrote:
icpart wrote:
everydaysurvivalgear wrote:
I feel let down by Kaidomain i placed an order on the 27/7/2020 and i have still not received the items. They where shipped to Australia according to the tracking number info but they where shipped back to China as my address was wrong. I have sent at least 8+ orders to the same address in the past. Its been over a month since i have had an update to this issue and no one is replying to my emails. I know 2020 and Corona shipping is bad but 3+ months should be plenty of time to figure this issue out. I really don’t want to have to involve PayPal but its getting that now.

I have been waiting this long to play with a XML3 sigh.


Hi. I have similar problem. Today I received email from KD that my package is returned back to them from shipping company. So I write to them there is maybe problem with wrong address. They offer me to resend my package for 5$, but when I made my order I had free shipping. Also my order was for 14$, I just told them to refund me and I will make new order if I wish. Do you think is that good decision?
Also my order was shipped at 3 November.

Yea just reorder and see what happens.

The shipping problem is bullshit i have sent out maybe 8 packages from KD without an issue. I am about ready to PayPal dispute it.

Have you bought from KD before?

The package will not return back to us.

We only can do is resend the whole package to you.

You state the problem is wrong address. We need to verify again to you.

Otherwise, it will lost again.

Also, we had replied to you and we will resend again.

But we get you open the dispute.

Please let me know you need to resend or refund the order.

Candy said the address is right i already verified it with her. No way it could be wrong same address as my last 8 orders. Plus Candy said that nothing will happen with it, till you receive the package back and told me to wait. I can send you the emails from Candy if you want? maybe you need to speak to your workers.
If the package is here in Australia i will try and get it but the company said they already shipped it back to China.

If you could reship it that would be great?

Thanks for the help!

BanL
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everydaysurvivalgear wrote:
BanL wrote:
everydaysurvivalgear wrote:
icpart wrote:
everydaysurvivalgear wrote:
I feel let down by Kaidomain i placed an order on the 27/7/2020 and i have still not received the items. They where shipped to Australia according to the tracking number info but they where shipped back to China as my address was wrong. I have sent at least 8+ orders to the same address in the past. Its been over a month since i have had an update to this issue and no one is replying to my emails. I know 2020 and Corona shipping is bad but 3+ months should be plenty of time to figure this issue out. I really don’t want to have to involve PayPal but its getting that now.

I have been waiting this long to play with a XML3 sigh.


Hi. I have similar problem. Today I received email from KD that my package is returned back to them from shipping company. So I write to them there is maybe problem with wrong address. They offer me to resend my package for 5$, but when I made my order I had free shipping. Also my order was for 14$, I just told them to refund me and I will make new order if I wish. Do you think is that good decision?
Also my order was shipped at 3 November.

Yea just reorder and see what happens.

The shipping problem is bullshit i have sent out maybe 8 packages from KD without an issue. I am about ready to PayPal dispute it.

Have you bought from KD before?

The package will not return back to us.

We only can do is resend the whole package to you.

You state the problem is wrong address. We need to verify again to you.

Otherwise, it will lost again.

Also, we had replied to you and we will resend again.

But we get you open the dispute.

Please let me know you need to resend or refund the order.

Candy said the address is right i already verified it with her. No way it could be wrong same address as my last 8 orders. Plus Candy said that nothing will happen with it, till you receive the package back and told me to wait. I can send you the emails from Candy if you want? maybe you need to speak to your workers.
If the package is here in Australia i will try and get it but the company said they already shipped it back to China.

If you could reship it that would be great?

Thanks for the help!

OKay

I will reply and solve the problem in the Paypal.

Thank you

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

icpart
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BanL wrote:

The package will not return back to us.

We only can do is resend the whole package to you.

You state the problem is wrong address. We need to verify again to you.

Otherwise, it will lost again.

Also, we had replied to you and we will resend again.

But we get you open the dispute.

Please let me know you need to resend or refund the order.


If you accept to resend my package without extra charge for that I will agree, otherwise I prefer to refund me. I do not want to pay almost half the price of my order for resending. Also my address is OK in KD. Prevoius I have only one order from you but everything was fine with shipping to that address.
Also from tracking of my package over Luxembourg post:
Quote:
Item returned to warehouse
Nov 19, 2020
Luxembourg D LOGISTICS
Departure from outward office of exchange
Nov 12, 2020
Luxembourg D LOGISTICS
Entry into the postal network
Nov 11, 2020
Luxembourg D LOGISTICS
Electronic Notification of Shipment Received
Nov 10, 2020
Luxembourg D LOGISTICS

I didn’t know where is you warehouse but they will return package to the sender.
G0OSE
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My latest order arrived today in a supersonic 6 days to the UK! and that was standard shipping .

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ledoman
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BanL I would add if you can supply 3V (3 volt) version of XHP50.2 with 5000k (3C tint)

Just like this, but 3V:
http://kaidomain.com/Flashlight-DIY-and-Tools/LED-Emitters-or-LED-Star-on-PCB/cree-xhp-series-leds/Cree-XHP50_2-K2-3C-Neutral-White-5000K-LED-Emitter

MoreLumens
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ledoman wrote:
BanL I would add if you can supply 3V (3 volt) version of XHP50.2 with 5000k (3C tint)

Just like this, but 3V:
http://kaidomain.com/Flashlight-DIY-and-Tools/LED-Emitters-or-LED-Star-on-PCB/cree-xhp-series-leds/Cree-XHP50_2-K2-3C-Neutral-White-5000K-LED-Emitter

Yes I’m also interested. I think there is some shortage on those leds, but maybe there will be some soon. I would need atleast 4 pcs.

BanL
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MoreLumens wrote:
ledoman wrote:
BanL I would add if you can supply 3V (3 volt) version of XHP50.2 with 5000k (3C tint)

Just like this, but 3V:
http://kaidomain.com/Flashlight-DIY-and-Tools/LED-Emitters-or-LED-Star-on-PCB/cree-xhp-series-leds/Cree-XHP50_2-K2-3C-Neutral-White-5000K-LED-Emitter

Yes I’m also interested. I think there is some shortage on those leds, but maybe there will be some soon. I would need atleast 4 pcs.

Hi

I am seeing any stock in the market.

Once i get it, i must post it at once.

Thank you

Ban

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

G0OSE
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My last 2 orders have arrived by rocket mail… 6 and 9 days to my door in the UK. Great service! thanks Thumbs Up
You package stuff so well BanL – you obviously love your job Smile

ledoman
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BanL wrote:
MoreLumens wrote:
ledoman wrote:
BanL I would add if you can supply 3V (3 volt) version of XHP50.2 with 5000k (3C tint)

Just like this, but 3V:
http://kaidomain.com/Flashlight-DIY-and-Tools/LED-Emitters-or-LED-Star-on-PCB/cree-xhp-series-leds/Cree-XHP50_2-K2-3C-Neutral-White-5000K-LED-Emitter

Yes I’m also interested. I think there is some shortage on those leds, but maybe there will be some soon. I would need atleast 4 pcs.

Hi

I am seeing any stock in the market.

Once i get it, i must post it at once.

Thank you

Ban

Great! Thank you for your effort.

MoreLumens
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Ordered few items yesterday and they shipped today. Really nice and good little sale going on too.

icpart
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Hi. Do you know how long it takes PayPal to resolve claim.On 22 December I escalate about my order and to now I still waiting PayPal to resolve my case. I had very bad experience with KD this time.
I’m really sorry I didn’t order from AliExpress KD products. AE have better buyer protection compared to PP which sucks.

Barkuti
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Communication is key icpart, whether here or there, and of course first and foremost believing conducively.

I've always had a great experience with Kaidomain. Did you send BanL some private message with a detailed explanation of your problem, and insisting on a resolution for it?

PayPal may take some time, but works (if done right, of course). Just be patient.

Deleting a just published post causes the forum thread answer notification to fail. Thus, if you need to change your just published post, edit it. Thanks.

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

Unheard
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I had 20 or so orders since 2017. No problems. But sometimes his mails found their way into the spam folder, so I whitelisted his address. This would be one explanation for communication problems obviously.

Smile, you cannot kill them all.

icpart
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Quote:
I’ve always had a great experience with Kaidomain. Did you send BanL some private message with a detailed explanation of your problem, and

No I didn’t. I just tried to communicate with them via mail. They just told me they wait to return package to them from post to resend me. After that I wrote mail to KD that I prefer to refund me. That was on 3 December. After that I never received answer from them. I waited to 22 before to open PP dispute. In dispute they just resend me tracking number from which is obvious that package is returned and not delivered to me. And that was only the answer in dispute. They didn’t answer me any questions send via dispute. After that I just escalate my case. In future I will prefer KD AliExpress store. It is little more expensive compared to KD website but AE protection is best in the world. I have won disputes for 2-3$ items. Also every time AE refund me very fast.
P.S
Finally today I received email from PP that they will refund me. So a month is resonable time for PP to resolve the case.

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