Why you should never buy to Gearbest

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vēer
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Never ever close Paypal dispute until you either have your full refund or item delivered in perfect condition!

Sirius9
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Why you should never buy from Gearbest?
So that more stuff would left for me. Silly
I wish you guys refrained from buying Olight S80 when it was 20 & something $ so I would have chance to buy it also, instead some of you bought even 5 pcs and entire stock was sold out before I got back from work…

 

MauiSon
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I purchased a Courui D01 and requested shipping to FmC in Australia for modification, but the shipment has been delayed. Now, I’m getting the “send a copy of your ID Card[s] (two, not one!) to prove your identity” email. I won’t do that. I hope the order is sent soon without any need for ‘identification’.

Update: Purchase ‘resolved’ as of 10/31 – I received a refund, but I lost the points I used to lower the price AND the price has risen considerably. Rather than repurchase at the new higher price, I did a price match with Kaidomain (and they bested the GB price). Not the best solution, but I won’t complain.

jack-bkk
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gearbest is the worse ever dont buy there

NikolaS
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Sirius9 wrote:
Why you should never buy from Gearbest? So that more stuff would left for me. Silly I wish you guys refrained from buying Olight S80 when it was 20 & something $ so I would have chance to buy it also, instead some of you bought even 5 pcs and entire stock was sold out before I got back from work…

Ha ha +1 Big Smile

beaconterraone
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Lumintop Tool ordered from GearBest, 25 September 2015.

Shipped 28 September 2015, via China Post untracked.

Received today, 13 October 2015.

Tool is in excellent shape, and I am very happy.

jack-bkk
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i ordered 8.august and till now still nothing arrived and gearbest didnt reply my ticket since 6 days !!!

cheap but never deliver make sit expensive

EricE.
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Had only one problem (total 15 orders) with gearbest and they solved it quickly.

akhyar
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The main reason why I only use PayPal when ordering from GearBest.

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akhyar wrote:
The main reason why I only use PayPal when ordering from GearBest.

I recommend everyone use only PayPal from any overseas seller.

jack-bkk
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i order since over 10 years stuff from china never had a problem with any seller but what i am thru with gearbest is a real nightmare the only order they got right was a para cord which i paid for registered post.

1 out of 6 is right all others had trouble plus very bad customer service slow and unprofessional

freeme
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Speaking about good customer service... I have excellent treatment from Fasttech. Maybe it is because I have spent quite a bit in their store lately. My tickets were answered within 8hrs shift! Refund for damage goods was a breeze and replacement orders all came with free tracking codes! 

I am a very happy buyer at FT, but my heart is with GB because of the unbeatable price.

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1dash1
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Yesterday, I received the Yezl Y3 that I ordered on 9/19/2015. This is how it arrived:

 

Yezl Y3

(Mouse over for close-up.)

M.

I opened up a ticket with Gearbest.  We'll see what happens (and how long it takes). Frown 

Rule 1-1 as it applies to life, take it as it comes.

InfinitusEquitas
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I currently have two tickets open with them, and have not received any reply as of yet.

One for an order placed on 9/22 that still shows as "In Processing".  Another, for an order that was placed at the same time, that I still haven't received.

I'm in no rush, but if I don't receive replies I will be opening a dispute through paypal day 30.

vēer
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You made an order on 9/22 and opened a ticket because you “yet” havent received it :D?!

Srsly?

InfinitusEquitas
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vēer wrote:
You made an order on 9/22 and opened a ticket because you "yet" havent received it :D?! Srsly?

Yes, because the tracking number isn't working at all.

I'm more concerned with the order that's been "processing" since 9/22 though.

jmpaul320
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the last 2 orders i placed with GB had weird tracking numbers… meaning they never actually worked on 17track or usps…. but both orders seemed to arrive within 10 days and in good shape – so not complaining haha.

Would you mind keeping the wrong flashlight?
Best wish, May
Tmart service team

 

Soumil wrote:

PLEASE HELP ME GEARBEsT! IM LITERALLY CRYING!

 

vēer
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InfinitusEquitas wrote:

vēer wrote:
You made an order on 9/22 and opened a ticket because you “yet” havent received it :D?! Srsly?

Yes, because the tracking number isn’t working at all.

I’m more concerned with the order that’s been “processing” since 9/22 though.


Now it makes sense Smile

Two of my orders are about to be 60 days since ordered, will contact them and ask for free reship with registered mail.

freeme
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I always request for status update if my package processing takes more than 2 weeks or so.


InfinitusEquitas wrote:

I currently have two tickets open with them, and have not received any reply as of yet.

One for an order placed on 9/22 that still shows as "In Processing".  Another, for an order that was placed at the same time, that I still haven't received.

I'm in no rush, but if I don't receive replies I will be opening a dispute through paypal day 30.

 

They are using dpex.com for some of their expedited shipping. If you are presented with a 550062756075 (12digits) tracking number, most likely it is under them.

jmpaul320 wrote:
the last 2 orders i placed with GB had weird tracking numbers... meaning they never actually worked on 17track or usps.... but both orders seemed to arrive within 10 days and in good shape - so not complaining haha.

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Billy X
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I ordered a Xioami reddot pair of earphones from GB on special in July based on a recommendation here on BLF.Since the 2 Xtar chargers ordered the same day(different order)arrived weeks ago,and two later orders as well,I opened a ticket on Tuesday(13th)The next day,I got a reply requesting address confirmation,to check at post office and check with family and friends that they did not sign for it.
I replied yesterday,address OK,PO and friends clear.
Today I got offered 2 options,refund or free resend,I took resend.I have no doubt it will be sent.
So ,resolved in 3 days :bigsmile:

beaconterraone
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Hugsby XP-11 (AA version) ordered 25 September 2015.

Shipped 5 October 2015, via unregistered China Post. Lead time listed on product page is “3 – 5 business days,” so actual is slightly over that.

Received in good shape 19 October 2015.

1dash1
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Submitted ticket for my Yezl Y3. Ordered 9/19/2015, received 10/13/2015. It arrived with switch lying inside package, detached.

  • Filed claim ticket on 10/13/2015, including pictures.
  • Received response from Gearbest on 10/15/2015. Gearbest said that it was a “small defect” and offered to compensate me with $5.00 Gearbest store credit.
  • I sent my response to Gearbest on 10/15/2015, telling them that their $5 offer was not acceptable. I requested a repair, replacement or refund.
  • Gearbest sent a message back on 10/16/2015, requesting a video documenting the damage. (WHAT A VIDEO WOULD SHOW THAT A PHOTOGRAPH WOULD NOT, I DON’T KNOW!)
  • I sent Gearbest a video on 10/16/2015.
  • Today, I sent them another message, asking whether they had reviewed the video.

Wait and see.

Rule 1-1 as it applies to life, take it as it comes.

Rolz
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I’ve placed a couple of orders recently with Gearbest, one a MC1 charger and the other 4×18650’s. The order for the MC1 arrived yesterday and all was well. The bubble lined envelope didn’t protect the charger box, but otherwise no damage. Delivery time, about 3-4 weeks. My experience here is a good one. The second order being for batteries is still waiting for the arrival. So far abut 3 weeks have passed. My only concern here is that I read it’s being sent via surface mail. I’m not in a rush but would hope that the delivery arrives within a couple of weeks. Clearly others have had some nasty experiences.

arek98
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1dash1 wrote:

  • Gearbest sent a message back on 10/16/2015, requesting a video documenting the damage. (WHAT A VIDEO WOULD SHOW THAT A PHOTOGRAPH WOULD NOT, I DON’T KNOW!)

I think they ask for video for their protection. Video is much harder to fake than photo, they want a “proof” that customer is telling truth.

brad
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It is nonsense for retailers to be demanding that consumers make videos for them.

Not what we have but what we enjoy, constitutes our abundance.

keengeorge
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brad wrote:
It is nonsense for retailers to be demanding that consumers make videos for them.

+1,000,000 

vēer
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Just slap ‘em with a Paypal stick, thats it, always works ;)!

TheBorgCollective
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anyone else only get half their order from gearworst?
I ordered a chuwi tablet, 6 18650 batteries, 2 dazzne water proof cases and 2 zweihnder red emitting c8 flashlights on the 28th of September. today I had a parcel from them but only the 6 batteries and the 2 flashlights came! and the flashlights were the cheaper ultrafire ones… I ‘ve opened a ticket on them so watch this space…

jmpaul320
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TheBorgCollective wrote:
anyone else only get half their order from gearworst? I ordered a chuwi tablet, 6 18650 batteries, 2 dazzne water proof cases and 2 zweihnder red emitting c8 flashlights on the 28th of September. today I had a parcel from them but only the 6 batteries and the 2 flashlights came! and the flashlights were the cheaper ultrafire ones… I ‘ve opened a ticket on them so watch this space…

it is possible that your order was split up into two parcels – some of the items in their store are dropped shipped from other places vs their normal warehouse

Would you mind keeping the wrong flashlight?
Best wish, May
Tmart service team

 

Soumil wrote:

PLEASE HELP ME GEARBEsT! IM LITERALLY CRYING!

 

vēer
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But he should be getting 2 tracking numbers then.

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