Gearbest: Lots of orders missing, looking for advice

188 posts / 0 new
Last post

Pages

phlowcus
Offline
Last seen: 8 months 2 weeks ago
Joined: 06/08/2010 - 07:28
Posts: 422
Gearbest: Lots of orders missing, looking for advice

So I’ve been buying a lot of stuff of GearBest lately. Haven’t had any problems with them so far, but now it seems that a lot of orders are not coming through.

This is my orders, sorted by date of shipping (no linefeed means same order):

  • Jun 10: 1x knife
    received

  • Aug 05: 2x knives
    NOT RECEIVED

  • Sep 01: 4x Ass savers bike accessory
    NOT RECEIVED

  • Aug 27: Magic Blue UU E27 Bluetooth 4.0 Intelligent 16 Million RGB Bulb
    NOT RECEIVED

  • Aug 31: 1x knife
    NOT RECEIVED
  • Sep 08: 1x knife
    NOT RECEIVED

  • Sep 08: 4x miller 102
    NOT RECEIVED

  • Sep 21: 2x knives
    NOT RECEIVED

  • Sep 24: 2x knife (only shipment with sweden surface mail)
    RECEIVED
  • Sep 29: 1x knife
    NOT RECEIVED

  • Sep 24: 3x miller 102
    NOT RECEIVED

These have all been shipped without tracking. I’ve never had any need to use tracking since starting this obsession in 2009.

I’ve opened a ticket asking for help but they are not answering my specific questions (like if there are any general shipping problems). They are not unfriendly and they DO offer a full refund, but only for the order the ticket was assigned to (the Aug05 one).

What should I do? Opening mass paypal disputes isn’t very appealing, is it? Have there been any known problems with major shipping delays in the last weeks?

Is there any active GearBest guy on BLF?

Edited by: phlowcus on 10/21/2015 - 09:15
breinrules
breinrules's picture
Offline
Last seen: 3 years 5 months ago
Joined: 10/04/2014 - 02:25
Posts: 581
Location: Cebu, Philippines

talk to gearbest, if you don't want their terms, talk to paypal. The end

bmwsancho
bmwsancho's picture
Offline
Last seen: 5 months 2 weeks ago
Joined: 05/08/2015 - 12:56
Posts: 520
Location: California, USA & EU

Unfortunately I had the same experience. Out of 25 orders only a fraction came through, mostly the ones sent through the European warehouse (NL, I believe?).

I opened a ticket for one item and the customer support offered a full refund or reshipping the item.

Not sure what to do next with the other items, as of today 65 days have passed after payment (this is not equal to 65 days of shipping as the item ships long after paying).

Skimming through the threads here on BLF I have come to the conclusion that I am not alone and there is something dodgy going on.

- I don’t believe GB don’t ship items as the pictures are there and some of them actually arrived.
- Customs and the post office know nothing about these items, they are normally very reliable on my end.
- Tracking was working on some items and said it went through “Post Australia” – I wonder why?

Anybody else have further information?

freeme
freeme's picture
Offline
Last seen: 1 hour 53 min ago
Joined: 11/14/2013 - 22:00
Posts: 10676

Non-track packages usually take a longer route, thus higher chances of getting it lost during transits. It would be much easier for Paypal claim if you have paid for tracking.

Do you have problem importing knives to your country? Can you confirm your shipping address again?

1thedeals.comyoutubeAstroluxNealsgadgetsolight

dchomak
Offline
Last seen: 3 years 5 months ago
Joined: 03/17/2012 - 20:10
Posts: 4122
Location: Connecticut

I keep reading the same story, over and over and over.

2 months ago I was defending GB. Now that it has happened to me, twice, I am now on the other side.
I put in a ticket and yes, I mentioned I already checked the post office and all I got was a canned response 3 days later. Trying to respond to that leaves me with a non existent ticket. Now trying to get a response leads nowhere.
These problems are endemic.

So again I ask

Why is GearBest even ALLOWED to post new deals?

presterjohn
Offline
Last seen: 4 years 5 months ago
Joined: 01/26/2015 - 11:11
Posts: 302
Location: UK

I have a couple of overdue deliveries at the moment from GB. The Ganzo knife I ordered from them passed the two months mark and they are now sending me another one. The other two (Olight torches) are about 10 days from having the same thing happen. To be fair to GB they don’t vanish from site and as slow as they are to deal with things they do put them right in the end. My fake Convoy got replaced in the end so they do come through. Of course the service is pretty poor but when you are buying items that are genuinely at 70% off sometimes you have to understand that you might have to go through hoops to get it in your hands. I always give Banggood the first shot with any purchase but sometimes GB destroy them price wise.

ledoman
Offline
Last seen: 2 weeks 3 days ago
Joined: 09/25/2010 - 06:27
Posts: 937
Location: Slovenia (EU)

You guys are not alone. There are several of us waiting for parcels more than 60 days. There was some general issue with moving their warehouse, but don't know any othe details.

Here at BLF we can contact CSgearbest to help us.

fran82
Offline
Last seen: 1 year 3 days ago
Joined: 07/31/2010 - 10:15
Posts: 2588

Same here. I suggest to use paypal. I will do asap

This post/thread "may" contain referrals, a little contribution I "earn" in form of points ONLY if you buy the item. The purpose is to redeem items using the points and then making reviews of them in the forums to shar

marcl
Offline
Last seen: 11 months 1 week ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom

Yes, same here. 3 orders dating back to August. I have told them to reship or I will PayPal them, so they did. But I will give them a month to get here, if they don’t, PayPal.

Eagles may soar, but weasels don't get sucked into jet engines!

Juggeli
Offline
Last seen: 2 months 5 days ago
Joined: 12/29/2013 - 13:25
Posts: 26
Location: Finland

Yep, same here. I have 3 orders from GB overdue. They were shipped September 5, 14 and 17. Usually it takes 2-3 weeks and rarely up to a month to arrive here in Finland, so at least the first one is taking way longer than usual.

Cula
Cula's picture
Offline
Last seen: 7 months 3 weeks ago
Joined: 11/14/2014 - 02:04
Posts: 367
Location: Croatia

Same here. I have two missing orders, well above 40 days, which is unacceptable. Reading trough all these problems that other members have I went straight to the PayPal refund.

hank
hank's picture
Offline
Last seen: 1 week 6 days ago
Joined: 09/04/2011 - 21:52
Posts: 9599
Location: Berkeley, California

Just rechecked and I find two orders that are not shown on the “Your Orders” list at Gearbest
Both happen to be for the discounted blue Convoy S2+
One on Sept. 1, and the other on Oct. 8.

So neither of them is 60 days overdue yet.
But it’s weird they aren’t showing up on the web page list.

Both confirmed — I have order numbers via email. They just aren’t on the “My Orders” page.

I remember that they don’t order lights from Convoy until after they sell them.

Has anyone else noticed they have orders, and order numbers, that aren’t appearing on the “My Orders” page?

1dash1
1dash1's picture
Offline
Last seen: 2 years 8 months ago
Joined: 08/29/2015 - 22:02
Posts: 1576
Location: Hilo, Hawaii

dchomak wrote:
I keep reading the same story, over and over and over.

2 months ago I was defending GB. Now that it has happened to me, twice, I am now on the other side.
I put in a ticket and yes, I mentioned I already checked the post office and all I got was a canned response 3 days later. Trying to respond to that leaves me with a non existent ticket. Now trying to get a response leads nowhere.
These problems are endemic.

So again I ask

Why is GearBest even ALLOWED to post new deals?

On Slickdeals, all deals related to Gearbest are banned.

I tried posting a couple of deals and couldn’t, so I asked a couple of the moderators for the reason why. Their answer was that too many Gearbest deals turned out to have problems. They couldn’t (or wouldn’t) disclose the nature of problems, just that they were too numerous to disregard, hence the ban.

Rule 1-1 as it applies to life, take it as it comes.

antiparanoico
Offline
Last seen: 3 months 2 weeks ago
Joined: 07/14/2013 - 19:17
Posts: 1176
Location: Wandering the world.

The true story of “lost” Xtar SP2.

Order date : Jul 26
“Your Order W150726………. has been shipped out”: Jul 30

Tracking# RI………CN

31.07.2015 11:26 China post Electronic notification of shipment
31.07.2015 11:26 China post Electronic notification of shipment CN
31.07.2015 16:46 China post Accepted from sender (518103) URUGUAY
31.07.2015 16:46 Correo Uruguayo Accepted from sender China
31.07.2015 16:46 China post Accepted from sender innerHTML3小Bāo Center innerHTML4
31.07.2015 16:46 China post Accepted from sender innerHTML3小Bāo Center innerHTML4 (51810302)
31.07.2015 22:30 China post Arrived at postal office 小Bāo Center
31.07.2015 22:30 China post Arrived at postal office 小Bāo Center (51810302)
31.07.2015 22:57 China post Left postal office 小Bāo Center ,下YīZhàn
31.07.2015 22:57 China post Left postal office 小Bāo Center (51810302) ,下YīZhàn
31.07.2015 23:30 China post Sorting Shēnzhèn HùHuànJú
31.07.2015 23:30 China post Sorting Shēnzhèn HùHuànJú (51805300)
01.08.2015 13:45 China post Consolidated for export (Export) Shēnzhèn HùHuànJú
01.08.2015 13:45 China post Consolidated for export (Export) Shēnzhèn HùHuànJú (51805300)
10.08.2015 19:21 China post Sorting Shēnzhèn HùHuànJú
10.08.2015 19:21 China post Sorting Shēnzhèn HùHuànJú (51805300)
11.08.2015 13:03 China post Consolidated for export (Export) Shēnzhèn HùHuànJú
11.08.2015 13:03 China post Consolidated for export (Export) Shēnzhèn HùHuànJú (51805300)
27.08.2015 00:14 China post Sorting Shēnzhèn HùHuànJú
27.08.2015 00:14 China post Sorting Shēnzhèn HùHuànJú (51805300)
27.08.2015 14:27 China post Consolidated for export (Export) Shēnzhèn HùHuànJú
27.08.2015 14:27 China post Consolidated for export (Export) Shēnzhèn HùHuànJú (51805300)
31.08.2015 22:24 China post Sorting Beijing HùHuànJú
31.08.2015 22:24 China post Sorting Beijing HùHuànJú (10010200)
01.09.2015 13:31 China post Send item abroad (Export) BEIJING URUGUAY
01.09.2015 13:31 Correo Uruguayo Sorting China
01.09.2015 13:33 China post Left postal office Beijing HùHuànJú
01.09.2015 13:33 China post Left postal office Beijing HùHuànJú (10010200)
01.09.2015 21:54 China post Arrived at postal office innerHTML3Beijing HángZhàninnerHTML4
01.09.2015 21:54 China post Arrived at postal office innerHTML3Beijing HángZhàninnerHTML4 (10000061)
01.09.2015 21:56 China post Left postal office Beijing HángZhàn
01.09.2015 21:56 China post Left postal office Beijing HángZhàn (10000061)
04.09.2015 03:59 China post Flight depart Beijing
04.09.2015 03:59 China post Flight depart Beijing (CNBJSA)
01.10.2015 20:32 China post Arrival at international place of exchange innerHTML3WūLā圭Méng得Wéi的 YàinnerHTML4 (UYMVDA)
01.10.2015 20:32 China post Arrival at international place of exchange MVD IMPORT URUGUAY
01.10.2015 20:32 Correo Uruguayo Arrived at postal office APERTURA GENERAL
08.10.2015 15:00 China post Into customs MVD IMPORT
08.10.2015 15:00 Correo Uruguayo Released by customs APERTURA GENERAL
08.10.2015 15:00 China post Into customs Méng得Wéi的Yà (UYMVDA)
08.10.2015 15:01 Correo Uruguayo Released by customs APERTURA GENERAL
08.10.2015 15:02 China post Left international place of exchange MVD IMPORT URUGUAY
08.10.2015 15:02 Correo Uruguayo Left postal office APERTURA GENERAL

Delivered: Oct 9… after 75 days.

From Jul 31 to Sep 4 (35 days) it was in the hands of China Post.

If anything can go wrong, it will.
Matter will be damaged in direct proportion to its value.

JeffN
Offline
Last seen: 11 hours 47 min ago
Joined: 11/11/2012 - 15:24
Posts: 102
Location: Everybody's Hometown

Two different August knife orders MIA, three September shipments delivered. Been getting canned responses for weeks now — just received the 7th request that I check with the post office even though when first letting them know about the missing orders I told them had already done that. Now they want me to check with all my neighbors.

First they wanted me to wait 60 days before they would resolve the matter. Now that 60 days have passed, they’ve set up new hoops (and repeated the old hoops) to jump through.

Paypal disputes/claims filed for both orders. Attempting to resolve this with GearBest is a waste of time.

Carpe noctem

Rufusbduck
Rufusbduck's picture
Offline
Last seen: 7 months 2 weeks ago
Joined: 04/04/2012 - 15:34
Posts: 10389
Location: Golden state

Don’t order everything from one place. Spread your orders around. Don’t be held hostage to one dealer.

Three Tanna leaves to give him life, nine to give him movement. But what if he eats the whole bag?

Scott

keltex78
keltex78's picture
Offline
Last seen: 1 year 6 months ago
Joined: 03/18/2011 - 10:15
Posts: 3705
Location: Texas

Also, the Post Office seems to be having a lot of issues. So far, I’ve had both FastTech and DX orders shipped via China post get rejected by the China Post office who returned the parcels claiming they violated security policy, when they clearly did not. (Lithium batteries, knives, liquids cause concern, but my orders didn’t contain these items)

It may be that your order was returned to GB… And if it’s not tracked, then they may not even know it.

I have another shipment from GB that is MIA; it’s just a couple of cheap Bluetooth Audio adapters. I haven’t contacted their support yet, but I probably will after another week or so.


Keepin’ the “B” in BLF

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

lgkiii
Offline
Last seen: 1 year 10 months ago
Joined: 10/16/2015 - 15:15
Posts: 24
Location: San Diego, CA

I’ve got an order from August 24 that I’m still waiting for. I’ve ordered four times from GB since the beginning of August and this is the only one that hasn’t arrived. All the others arrived within a month.

southland
southland's picture
Offline
Last seen: 3 weeks 2 days ago
Joined: 11/04/2012 - 07:15
Posts: 3205
Location: Georgia, USA

July 20 order still not here. Supposedly they have sent a replacement about a month ago, we’ll see. You guys have not seen much of me on here lately because of some shipping issues but mostly the high number of DOA lights, about 40% over the last 6 months. I tired of fooling with these people.

swamplite
swamplite's picture
Offline
Last seen: 1 month 2 weeks ago
Joined: 09/21/2015 - 20:38
Posts: 3
Location: Louisiana

I will not order from Chinese vendors anymore.Problem solved.

Evilc
Offline
Last seen: 9 months 2 weeks ago
Joined: 01/12/2015 - 05:16
Posts: 47
Location: South Africa (UTC+02:00)

Previously had a few GB orders and all arrived OK. Now have a problem with early September orders. Stuff from other Suppliers ordered around same time did arrive.

beaconterraone
beaconterraone's picture
Offline
Last seen: 1 year 2 months ago
Joined: 08/24/2015 - 19:10
Posts: 157
Location: Mendocino County, California

1dash1 wrote:

On Slickdeals, all deals related to Gearbest are banned.

I tried posting a couple of deals and couldn’t, so I asked a couple of the moderators for the reason why. Their answer was that too many Gearbest deals turned out to have problems. They couldn’t (or wouldn’t) disclose the nature of problems, just that they were too numerous to disregard, hence the ban.

SlickDeals wants a cut of sales, so it may not be “concern” for anything more than GearBest wouldn’t “cooperate” on that matter. The very name “GearBest” is blocked at SlickDeals, which is pretty pathetic, considering there is no open, stated policy. SD staff typically won’t discuss such matters per internal policy…and it’s easy to just say “problems.”

I pissed some individuals off in another thread by noting GearBest has hit three home runs on my recent orders, but I have to reiterate, they all arrived quickly and in good shape. I’m sorry for the people that are having legitimate problems with their GB orders, but that isn’t my experience. One poster in this thread illustrated one of the causes, with facts: China Post, not GearBest.

beaconterraone
beaconterraone's picture
Offline
Last seen: 1 year 2 months ago
Joined: 08/24/2015 - 19:10
Posts: 157
Location: Mendocino County, California
Rufusbduck wrote:
Don’t order everything from one place. Spread your orders around. Don’t be held hostage to one dealer.

I’ve ordered from DealExtreme, FastTech, Banggood, GearBest, Kaidomain, several Chinese sellers on eBay, and a few others. The only one that gave me problems? FastTech. Both GearBest & Kaidomain shipped what I ordered, and once in the mail, it was here in under three weeks. Banggood, DX, and most of the eBay sellers are acceptable (Banggood’s delays were due to postal issues, not them).

beaconterraone
beaconterraone's picture
Offline
Last seen: 1 year 2 months ago
Joined: 08/24/2015 - 19:10
Posts: 157
Location: Mendocino County, California
swamplite wrote:
I will not order from Chinese vendors anymore.Problem solved.

Pay double, and still have problems?

If you buy with PayPal, the only problem with Chinese vendors you can’t overcome is delay. Even the best domestic dealers (e.g., GoingGear) make mistakes, and while you will likely get things corrected, it’s still a hassle. Even if you go with “less excellent” domestic dealers, you might have to nuke them with PayPal just the same.

EricE.
Offline
Last seen: 5 years 3 weeks ago
Joined: 05/09/2015 - 02:56
Posts: 92

I had only one problem out of 15 orders from gearbest, and they solved it quickly.

Ordered olight S15R 2 days ago for only 18 bucks… amazing light.. It has a charger and 14500 battery will update when it arrives.. http://www.gearbest.com/led-flashlights/pp_112105.html

KeepingItLight
KeepingItLight's picture
Offline
Last seen: 1 week 1 day ago
Joined: 06/15/2015 - 14:52
Posts: 760
Location: California

I have only ordered once from GearBest, and three times from Banggood. So far, all my experiences have been good.

PayPal understands online buying. It has a mostly fair dispute policy, especially now that the window for filing a claim has been increased to 180 days (in the USA, at least, and elsewhere). I used PayPal for all of my purchases.

When the GearBest order screen informed me that I would have to pay separately for tracking and insurance, I bought both. With my Banggood orders, tracking was included automatically at no extra charge. Banggood did not offer insurance (at least not in the suggestive, you-need-this-unless-you-want-a-hassle-with-us-later way that GearBest did).

My opinion is that every order from overseas should be tracked. When GearBest offers you a chance to pay for that service, you should jump on it.

At this stage I am still wary of purchasing from the major online dealers in China. There are some products I simply won’t buy there. Li-ion batteries are one of them. Although I bought Li-ion batteries at Banggood as part of the group buy that M4D M4X ran alongside the the BLF A6 Special Edition group buy, my standard MO is to buy batteries from the trusted vendors in the USA (where I live). For Convoy flashlights, I am inclined to purchase only from Simon or Mountain Electronics. Except for budget flashlights such as those made by SiPiK, my first notion will be to purchase flashlights in the USA or directly from a manufacturer such as Zebralight or ThruNite.

Given sufficient inducement, I might decide to “gamble” with an overseas sale, but if it does not work out, I will just accept the settlement that PayPal arranges.

What I won’t do is act surprised when there are problems.

marcl
Offline
Last seen: 11 months 1 week ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom

Any problems I have had have been dealt with, but I’ve had to be assertive. But you can’t argue with all the missing orders I and other people are having. I do feel they are going to get into a lot of trouble here on BLF. It is staring to remind me of Dino a few years ago.

Eagles may soar, but weasels don't get sucked into jet engines!

EricE.
Offline
Last seen: 5 years 3 weeks ago
Joined: 05/09/2015 - 02:56
Posts: 92

Pay for tracking no (only 1.99) if you have problems with your postal service, in 8-9 months total over 60 orders from abroad I had only one missing package and it was li-ion samsung s3 phone battery from ebay

marcl
Offline
Last seen: 11 months 1 week ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom
EricE. wrote:
Pay for tracking no (only 1.99) if you have problems with your postal service, in 8-9 months total over 60 orders from abroad I had only one missing package and it was li-ion samsung s3 phone battery from ebay

I order all the time from banggood, I don’t pay for tracking and it gets here without a problem.

Why can gearbest not do this?

As I am typing this a banggood order for 4 led light bulbs has just arrived in 12 days. The order was only $4 and no tracking. Now the strange thing is it was sent via NL post. Most of my stuff from Gearbest also comes via NL Post but takes months! Why?

Eagles may soar, but weasels don't get sucked into jet engines!

mhanlen
mhanlen's picture
Offline
Last seen: 1 year 11 months ago
Joined: 03/01/2013 - 11:42
Posts: 2601
Location: Eastern USA

I’m still waiting on 2 orders that total under 12 bucks from July. First time something has ever taken this long… I’ve ordered from a ton of places… Never have I seen so many orders not showing up from one vendor. I feel like there’s a problem with the service they use to pick up their mail. If they want to improve customer service they will need to fix this quick. Or people will start going with alternatives. My advice. Always use tracking.

Wrathbringer27
Wrathbringer27's picture
Offline
Last seen: 16 hours 26 min ago
Joined: 03/02/2015 - 09:00
Posts: 2132
Location: Singapore GMT +8
marcl wrote:
EricE. wrote:
Pay for tracking no (only 1.99) if you have problems with your postal service, in 8-9 months total over 60 orders from abroad I had only one missing package and it was li-ion samsung s3 phone battery from ebay

I order all the time from banggood, I don’t pay for tracking and it gets here without a problem.

Why can gearbest not do this?

As I am typing this a banggood order for 4 led light bulbs has just arrived in 12 days. The order was only $4 and no tracking. Now the strange thing is it was sent via NL post. Most of my stuff from Gearbest also comes via NL Post but takes months! Why?


Same here… BG has never screwed up my orders except GB

Words can be broken,
so can bones.

Pages