Gearbest: Lots of orders missing, looking for advice

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bmwsancho
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marcl wrote:
… Now we are a small community here, if you consider the potential amount of customers out there, there could be tens of thousands of parcels lost. I don’t believe that is the case, so is it only me that is starting to think they were never sent to begin with?

the order system shows a picture of a parcel, and they all look different. has the correct address on it and the size matches the item, at least in my case.

I don’t believe they “fake” shipments, just that some of them simply don’t arrive. Maybe they need a logistics overhaul as other shops don’t these issues for my destinations.

marcl
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bmwsancho wrote:
marcl wrote:
… Now we are a small community here, if you consider the potential amount of customers out there, there could be tens of thousands of parcels lost. I don’t believe that is the case, so is it only me that is starting to think they were never sent to begin with?

the order system shows a picture of a parcel, and they all look different. has the correct address on it and the size matches the item, at least in my case.

I don’t believe they “fake” shipments, just that some of them simply don’t arrive. Maybe they need a logistics overhaul as other shops don’t these issues for my destinations.

But that’s my point, no other companies have the same problems, so what’s different? There must be something. Or someone working there is taking stuff home rather than to the post office.

Eagles may soar, but weasels don't get sucked into jet engines!

mongoose
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People, or peoples, somewhere down the line must be taking this stuff. Need their fingers putting in a vice…..after first lining the jaws with carpet gripper Evil

homer

bmwsancho
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the funny thing is, all packages from GB now appear to have a “tracking code”, even though they are not necessarily tracked! so from purely looking at the parcel nobody should/could know whether the shipment is traceable.

maybe this was one of the countermeasures GB implemented to tackle the issue of “breakage”.

ledoman
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The common thing to all my missing parcels is China Post. How about yours?

marcl
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ledoman wrote:

The common thing to all my missing parcels is China Post. How about yours?

Yes you are right. I have not had a single item delivered by chinapost yet.

Who do banggood use?

Eagles may soar, but weasels don't get sucked into jet engines!

bmwsancho
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My missing shipments are SingPost and ChinaPost

The items I have received are from NLPost (Dutch) and Sweden Surface Mail.

Charliefox
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I placed two orders which, after almost 70 days, never arrived. I had good communication with Gearbest and they refunded all of my money through PayPal without an issue. I was pretty impressed, but won’t chance another order.

“Don’t pick a fight with an old man. If he’s too old to fight, he’ll just kill you.”

marcl
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My singpost ones have arrived.

Eagles may soar, but weasels don't get sucked into jet engines!

Nuclear Cowboy
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Oh, this scares me. Nitecore EA11 in transit from GB now. I just finished an ugly dispute with another Chinese vendor yesterday. It was resolved in my favor but who know’s, it could have gone either way. I’ve about decided that saving a few bucks ain’t worth the hassle and wait times that comes with most of these Chinese vendors.

jack-bkk
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i order since over 10 years from alibabe never had any trouble if something was missing 2 times out of far over 200 orders i got ful l refund without any problems one i had a deffect i got a replacement also without any hesitation. fast tech 5 orders never any issues dx 3 orders no issue banggood over 10 orders no issue.

jack-bkk
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never had any issues with china post i prefer it over DHL dhl here act as customs they will charge you import duties regardsless customs check it or not which normal post never does.

i suspect GB makes offers to low then never ships them then off you 50% if you have no insurance so they still make a biz i guess why they would prefer in my case full refund over resend item???

Patrickbateman
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My two missing orders ( one knife, one tablet cover) were sent with china post…

antiparanoico
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ledoman wrote:

The common thing to all my missing parcels is China Post. How about yours?

Little story… (spanish) DX and China Post http://forolinternas.com/viewtopic.php?f=49&t=7884

If anything can go wrong, it will.
Matter will be damaged in direct proportion to its value.

vestureofblood
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I dislike having to use China post.   Tracking numbers from them are often useless, and more often than not packages camp in HK for many days before leaving.

I have only ordered a few times from Gearbest back when courui DO1 first came out, and all of my orders did arrive.    I almost always use what ever shipping upgrades are offered though.   Gear best has a couple that are dirt cheap in my opinion.

3-7 day priority ( zero dollars in my case)
And express for only $12.

I always use the $10-12 upgrade when I order from banggood too and if I order more than like a hundred bucks from Hank I PM him hand have it sent DHL.


Costly you say?   Perhaps, but is it more costly than lost packages?   Not for this catLaughing

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twinclouds
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Looks like GB have made tracking mandatory?

Twinclouds

marcl
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twinclouds wrote:
Looks like GB have made tracking mandatory?

No nothing has changed.

Eagles may soar, but weasels don't get sucked into jet engines!

EricE.
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I suggest combine orders and add tracking.

I bought this xtar VC4 charger for amazing price from gearbest http://www.gearbest.com/chargers/pp_160440.html

I just calculated total price of this charger from a famous store I see on forum located in the usa.. it is 47.85 including 17.95$ shipping.

Thanks a lot gearbest for these competitive prices and amazing deals!

twinclouds
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Somehow, when I checked in with my account, it added tracking number for me already and I cannot uncheck it. If I use Paypal check out, it was not added.
My account maybe black listed because they lost my previous order?

marcl wrote:
twinclouds wrote:
Looks like GB have made tracking mandatory?

No nothing has changed.

Twinclouds

marcl
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twinclouds wrote:
Somehow, when I checked in with my account, it added tracking number for me already and I cannot uncheck it. If I use Paypal check out, it was not added.
My account maybe black listed because they lost my previous order?
marcl wrote:
twinclouds wrote:
Looks like GB have made tracking mandatory?

No nothing has changed.

No, that has always been the case. you cannot remove tracking unless you go direct through PayPal. Don’t worry its not you.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

marcl
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EricE. wrote:
I suggest combine orders and add tracking.

I bought this xtar VC4 charger for amazing price from gearbest http://www.gearbest.com/chargers/pp_160440.html

I just calculated total price of this charger from a famous store I see on forum located in the usa.. it is 47.85 including 17.95$ shipping.

Thanks a lot gearbest for these competitive prices and amazing deals!

You are right, but is that because gearbest are cheap or that our domestic sellers are overcharging? Probably somewhere in between I would say.

Eagles may soar, but weasels don't get sucked into jet engines!

EricE.
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When I add tracking I always get a real tracking number which I can track from my local po website online, and a picture of package.

vēer
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M4D M4X wrote:
do you guys have the same experience with other chinese shops as well?

Yeah, rrright, like, this was not a shameless plug :D!
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your mind is free to believe whatever you like…

PLEASE NOTE
i do not work in "reviews, deals and codes" for the time being
maybe M4D M4X will return one day, but until then:

THANK YOU FOR YEARS OF YOUR SUPPORT AND FRIENDLY CONTACTS!

vēer
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Well, that didnt seem like, umm, accidental post of yours :D!

There are rules and those should be abided by every single one of affiliates out there and that post of yours seemed like an attempt to sway people towards yours.

Because, basically, you ARE perceived as commercial sellers little helpers here on BLF.

As I said, if we keep it civilised and within the limits of rules, I have no problems with any of affiliate posting.

M4D M4X
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you have to judge yourself if you believe me to be interested in the users experiences.

i do not post a lot questions i really do want to know or things i have to contribute to the community because i am afraid to be falsely accused again and again…

if you like we can PM if you need more info about me and my motivation.

keep this thread clean ;=

PLEASE NOTE
i do not work in "reviews, deals and codes" for the time being
maybe M4D M4X will return one day, but until then:

THANK YOU FOR YEARS OF YOUR SUPPORT AND FRIENDLY CONTACTS!

vēer
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Well, obviously this thread is about Gearbest shipping and order fullfilment issues and you, being Banggood affiliate, basically bound by rules come here and ask this sneaky question of wether members here have the same experience with other Chinese sellers as well does look fishy, nothing personal.

Banggood themselves might have come to this place and posted exact same question and to me it wouldnt be any much different.

JeffN
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For those, like myself, who thought Paypal would protect them when orders aren’t received, time to reconsider. I have two knife orders placed in August at GearBest that never arrived. These were not my first GB orders, and subsequent orders have been received.

After waiting 35 business days I contacted Gearbest and got the canned responses others have described. As 60 days approached I started Paypal claims. On the first one, GearBest sent PP the order’s Registration Number and claimed it was a tracking number. They had done that with me, first claiming it was a tracking number, then saying it couldn’t be used for tracking. They also sent me an email asking that I drop the dispute.

Yesterday I received an email from PP with the subject “We decided Case ID #PP-xxx-xxx-xxx-458 in your favor” (numbers changed to x’s by me). There was no body to the email, so I went to the Resolution Center and found “After careful consideration, we’re unable to decide this claim in your favor at this time” and the case was closed. What?!

All I could do was request a review of their resolution by reopening the case. But… non-receipt of goods was not offered as a reason to reopen. I had to use something else — I chose “Quantity Received Not Correct “ (which was technically correct — I received zero items). I mentioned the mysterious email and questioned how, after 10 years and over $40,000 of PP purchases with only one other dispute (also in 2015) they could fail to decide a straightforward $10 item-not-received case in my favor.

Today the case says I chose “Item Not As Described”. Also, the other dispute I had earlier in 2015 (the seller vanished, PP found in my favor) no longer appears. Instead of the 180 day claim history my account had yesterday, today there is only a 15 day claim history. PP says it may take 30 days to resolve the case.

YMMV, but unless PP provides a clear explanation I will only use them in the future if there is no other option. It appears the Buyer’s Protection is gone.

EDIT 10/28/15 – I called Paypal and they closed both claims/disputes in my favor. The rep I spoke with was very competent and helpful. Apparently something got bollixed on their end with the first claim, but after resolving the second one she reopened the first and resolved it properly. I am completely satisfied with their resolution of the claims.

BTW, when I called and got through the mechanical answering protocol to a live agent (not too many steps), I got the “Call volume is high, wait time is long, we’re-sorry-you’re-very-important-to-us” message. Surprisingly. wait time after that msg was only about 2 minutes. YMMV.

Carpe noctem

vēer
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Hmm, thanks for sharing this!

I have 2 disputes with PP open and those await sellers response till 30.october, if they dont side with me and I lose money, or any other Paypal case where goods are not received, I will be buying with credit card only and be much safer.

phlowcus
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I asked GB again if they are aware of their massive shipment problem and what they plan to about it. Also I agreed on their promised refund (for one of the orders only!). No answer to the ticket since then.

Why again is Gearbest not banned on BLF?

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