Gearbest

67 posts / 0 new
Last post

Pages

wstrachan
Offline
Last seen: 2 weeks 11 hours ago
Joined: 02/19/2016 - 02:30
Posts: 647
Gearbest

This company is the worst company I have ever done business with online. I placed an order on the 13th of February. It still has not arrived and they are not refunding my money. Stay away from them they will rip you off

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
Wuben A21 & T70
thrunite tn32 ut
acebeam k60
many, many others...

ReAvenger
ReAvenger's picture
Offline
Last seen: 10 months 3 weeks ago
Joined: 08/26/2014 - 09:52
Posts: 90
Location: Australia

I guess you fall into the 10% category of people that have problems with one of the many online retailers, I have major issues with Dx that most people don’t.

wstrachan
Offline
Last seen: 2 weeks 11 hours ago
Joined: 02/19/2016 - 02:30
Posts: 647

I have done business with lightmalls, banggood and FastTech. All three have been good. Gearbest is just flat crooked and a bunch of liars.

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
Wuben A21 & T70
thrunite tn32 ut
acebeam k60
many, many others...

keltex78
keltex78's picture
Offline
Last seen: 1 year 7 months ago
Joined: 03/18/2011 - 10:15
Posts: 3705
Location: Texas

My more recent experiences with Gearbest have been favorable, while FastTech is the one I’ve had more trouble with lately. Tired

What is the status of your order? Is it shipped with Tracking number or is it still awaiting shipping??


Keepin’ the “B” in BLF

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

wstrachan
Offline
Last seen: 2 weeks 11 hours ago
Joined: 02/19/2016 - 02:30
Posts: 647

The tracking number only has it in China. It’s just about 60 days now and I still haven’t received it

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
Wuben A21 & T70
thrunite tn32 ut
acebeam k60
many, many others...

wstrachan
Offline
Last seen: 2 weeks 11 hours ago
Joined: 02/19/2016 - 02:30
Posts: 647

The tracking system is a joke anyway

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
Wuben A21 & T70
thrunite tn32 ut
acebeam k60
many, many others...

The Miller
The Miller's picture
Offline
Last seen: 2 years 1 month ago
Joined: 12/14/2015 - 12:08
Posts: 9908
Location: Charente France

Had a lot of problems with Gearbest
But they resolved everything.
It might take some messages via rge ticket system in the end it worked out
You did open a ticket and waited 24 hours for them to react?

unknown00101
Offline
Last seen: 1 month 3 weeks ago
Joined: 08/16/2013 - 11:53
Posts: 4344
Location: USA

To be fair, around 60 days untracked shipping there is still a fair chance it will be delivered. It’s not an unheard of amount of time for unregistered.

I would pop a PayPal dispute in a few days and escalate in a week or two.

Edit: since it’s tracked, open the dispute now and escalate in about a week.

wstrachan
Offline
Last seen: 2 weeks 11 hours ago
Joined: 02/19/2016 - 02:30
Posts: 647

I have opened a case with PayPal and have had multiple conversations with gearbest. Still no resolution. 60 days is a ridiculous amount of time for a small shipment. They sent me a tracking number for one package yet claimed that they shipped half of my order in one shipment and another house in a second shipment. No tracking number for the second shipment.

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
Wuben A21 & T70
thrunite tn32 ut
acebeam k60
many, many others...

unknown00101
Offline
Last seen: 1 month 3 weeks ago
Joined: 08/16/2013 - 11:53
Posts: 4344
Location: USA

Ah, sounds like there isn’t much else to do then. I hate when they split packages and use unregistered on one, despite having paid for tracking and a faster shipping method on the whole order.

BG has a little better system where it will state up front, while in the cart, when an order is split. It still kinda sucks, but at least the desired shipping method can be applied to both parts.

zelee
zelee's picture
Offline
Last seen: 2 days 9 hours ago
Joined: 06/04/2013 - 06:53
Posts: 1975
Location: Bali, Indonesia

I got same experience with gearbest, about three weeks ago i ordered klarus g30 from gearbest and the next day i ordered thorfire s70 from banggood and both of them were shipped at the same time and my s70 arrive first in just 14 days and my g30 is not arrive yet until now

sixty545
Offline
Last seen: 2 months 4 weeks ago
Joined: 10/25/2010 - 14:15
Posts: 702
Location: Denmark (GMT + 1)

I recently had a 80 days delayed order, but a very pleasant outcome with Gearbest.
I have learned that in the far east it can be very insulting to directly critisise a person. Therefore I always write polite letters. The opposite will get me nowhere.
I told them I had waited 80 days and they answered me within 24 hours. (As standard) I should check my account address and my local post office (tracking number was in wrong format so no help here, but easy done). Then a new polite answer to Gearbest. Again within 24 hours Gearbest answered that I could choose between Resend or full refund to My Wallet PLUS some points (about $0.5 worth). As I had already reordered the goods, I choose the refund that came within two days along with the points.
This pleasant experience is how it should be. Thank you Gearbest (Suzy is my girl!).

wstrachan
Offline
Last seen: 2 weeks 11 hours ago
Joined: 02/19/2016 - 02:30
Posts: 647

I started out very politely asking where my shipment was. This is when I learned that they had shipped it in two separate packages some 15 days apart. Both items were listed in stock. I have since become very firm but not insulting in attempt to get my refund. I am thoroughly fed up now though. This Thread was meant to warn others gearbest Shady business practices

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
Wuben A21 & T70
thrunite tn32 ut
acebeam k60
many, many others...

WalkIntoTheLight
Offline
Last seen: 11 months 1 week ago
Joined: 12/05/2015 - 10:26
Posts: 2231
Location: Canada

The BLF-348’s I ordered from GB last month arrived in 20 days (to Canada), untracked. Pretty good, as most stuff from China takes longer. That was my only purchase from GB, so far. It went well, but given all the complaints about them, I’d be hesitant to order something expensive.

everydaysurvivalgear
everydaysurvivalgear's picture
Offline
Last seen: 20 min 36 sec ago
Joined: 07/31/2015 - 10:25
Posts: 3763
Location: sydney australia (GMT+10)

I am having my first issue now! I have missing items in the mail but this is the first time! I did send lithium batteries so that might be the problem….

Enelooper
Enelooper's picture
Offline
Last seen: 2 years 3 months ago
Joined: 03/30/2016 - 03:50
Posts: 381
Location: USA

I placed two orders with GB on the same day. PayPal went through on both. They shipped one order out almost immediately, while the other one says ‘processing’. It’s been over a week. Strange.

wstrachan
Offline
Last seen: 2 weeks 11 hours ago
Joined: 02/19/2016 - 02:30
Posts: 647

That processing note on your order is very common with them. Likely it’s an item not in stock and they’re waiting for inventory. They won’t tell you that though

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
Wuben A21 & T70
thrunite tn32 ut
acebeam k60
many, many others...

Enelooper
Enelooper's picture
Offline
Last seen: 2 years 3 months ago
Joined: 03/30/2016 - 03:50
Posts: 381
Location: USA

I see. Thanks.

Ouchyfoot
Ouchyfoot's picture
Offline
Last seen: 10 months 2 weeks ago
Joined: 09/01/2012 - 06:15
Posts: 5089
Location: Canada

I hadn’t ever ordered from Gearbest until lately, and I’ve made five or six since I started. Everything was shipped right away, and received within the usual three weeks time from China.
Some things I ordered were items others were complaining about that weren’t in stock when they oedered. I got everything I ordered from GB without a hitch. All items were as advertised.
I have noticed that European customers seem to have more problems than those in N. America.
I don’t bother with tracking anymore as it can’t be tracked past China. Chinese mail is subsidized by other countries mail systems such as Canada Post and USPS. Basically, Chinese venders pay a small amount to their postal systems and we end up delivering billions of Asian parcels for free, with no compensation. I don’t know about USPS, but Canada Post doesn’t bother scanning mail from China anymore. We’re not being paid anything
If everyone in the US sent a parcel to Canada, and every person in Canada sent a parcel to the US, it would mean USPS is collecting money for 350 million parcels while Canada Post would end up delivering them all. In reverse, Canada Post would only be collecting money for 35 million Parcels, which USPS would deliver. We keep track of these things , and one post office compensates the other for delivering their mail.
China Pays us nothing to deliver billions of pieces of mail for them. No compensation.

The Miller
The Miller's picture
Offline
Last seen: 2 years 1 month ago
Joined: 12/14/2015 - 12:08
Posts: 9908
Location: Charente France

Split the orders!
Not only easier in case of problems but no risk in separate shipments and taxes.

bella-headlight
Offline
Last seen: 5 months 3 weeks ago
Joined: 01/10/2016 - 16:17
Posts: 1180
Location: United Kingdom
The Miller wrote:
Split the orders! Not only easier in case of problems but no risk in separate shipments and taxes.

That is exactly how I do it, order each item separately Wink
I have had about 10 orders from GearBest & only had a problem with one where it must have got lost in transit.
You have to wait 60 days from the shipping date iirc before GB will accept that it is lost but then they will quickly offer either a full refund or re-ship the item.
I have had items from GB arrive at my home in the UK in 10 days from date of ordering.
Aliexpress on the other hand I have only used once & that item took 90 days to arrive & their tracking still shows it as being in China where as it is actually in a drawer in my lounge Sad

Ian

Streamer
Streamer's picture
Offline
Last seen: 2 years 3 weeks ago
Joined: 12/01/2011 - 21:06
Posts: 3792
Location: TX

Haven’t had a delivery problem with GearBest in over a dozen orders I’ve placed with them.

Where’s the OP located?

1dash1
1dash1's picture
Offline
Last seen: 2 years 9 months ago
Joined: 08/29/2015 - 22:02
Posts: 1576
Location: Hilo, Hawaii

I’ve placed 20 orders with Gearbest since August 2015:

  • 15 fulfilled with no problems, average time from order to delivery = 23.4 calendar days. (Longest 40 calendar days, shortest 12 calendar days.)
  • 1 missing order. Claim submitted = 56 calendar days. Refunded = 71 calendar days from order date.
  • 1 multiple part order.
    - Partial missing. Claim submitted = 79 calendar days. Refunded = 93 calendar days from order date.
    - Partial delivery = 40 calendar days.
    - Remainder delivered = 105 calendar days from order date.
  • 1 partial delivery = 27 calendar days, awaiting receipt of remainder (so far 41 calendar days).
  • 2 recent orders, awaiting delivery (so far 17 calendar days).

While some of the delivery times have been long and the claim process has been tedious, Gearbest has done right on all my orders. They either delivered the product or they refunded me the purchase price.

Rule 1-1 as it applies to life, take it as it comes.

wstrachan
Offline
Last seen: 2 weeks 11 hours ago
Joined: 02/19/2016 - 02:30
Posts: 647

Does anyone think that 60-70-80 even 90 days past order date for a refund is ridiculous??

light addict....yeah I've got the bug.

Atrolux MF02_O2S
Imalent DT70
Emissar (All Models)
Lumintop ODL20C
Wuben A21 & T70
thrunite tn32 ut
acebeam k60
many, many others...

unknown00101
Offline
Last seen: 1 month 3 weeks ago
Joined: 08/16/2013 - 11:53
Posts: 4344
Location: USA

I think waiting that long for delivery is ridiculous, but that’s why I’ve been forking over the extra $1 or so for upgraded shipping for the last few years. Getting several orders after some 70 days waiting is what prompted the change for me.

That change has solved most of my issues. Most orders now arrive in less than 2 weeks, unless I bump it up to DHL for ~3 day delivery. The extra shipping costs are usually less than a few percent of the total order cost, sometimes no cost to upgrade.

The fact that they split the order and used unregistered shipping on part of it without notification is the more ridiculous part imo.

However, not refunding until after XX amount of days seems reasonable to me. There’s still a fair chance for it to be delivered.

1dash1
1dash1's picture
Offline
Last seen: 2 years 9 months ago
Joined: 08/29/2015 - 22:02
Posts: 1576
Location: Hilo, Hawaii
wstrachan wrote:
Does anyone think that 60-70-80 even 90 days past order date for a refund is ridiculous??

No.

By comparison 11 orders with Fasttech since August 2015:

  • 10 fulfilled with no problems, average time from order to delivery = 35.1 calendar days. (Longest 57 calendar days, shortest 16 calendar days.)
  • 1 missing order. Claim submitted = 53 calendar days. Refunded = 66 calendar days from order date.

Pretty similiar experience. Steve

If you want faster times, you’ll have to pay for it. Either choose a faster shipping option or order state-side.

Rule 1-1 as it applies to life, take it as it comes.

Dirt
Offline
Last seen: 10 months 3 weeks ago
Joined: 01/28/2016 - 23:17
Posts: 450

When ordering from Gearbest, I always upgrade the shipping and add insurance. It equals out to be an average of $2.00. With the exception of batteries, the shipping time is less than 2wks to NY state. Batteries 30-45 days.

bella-headlight
Offline
Last seen: 5 months 3 weeks ago
Joined: 01/10/2016 - 16:17
Posts: 1180
Location: United Kingdom

The OP ordered on 13th February, isn“t that in the Chinese New Year shut down, wasn“t their New Years day February 8th ?
That is at least 1-2 weeks of nothing happening in my experience & one store I dealt with was shut for a month.
Then there is probably a backlog of orders to deal with because of the shut down.
I have learnt from this years CNY that next year I will order at least 2-3 weeks before CNY to give orders a chance to be processed & shipped before the shut down & not order again until at least a fortnight after CNY.
I am not saying that the OP“s order has not been lost nor making excuses but given the above & the probably normal 3-5 week delivery time we are at about 8 weeks now which may not be that unreasonable given the date the order was placed ?

Ian

Boaz
Boaz's picture
Offline
Last seen: 1 hour 28 min ago
Joined: 11/07/2010 - 09:31
Posts: 7789
Location: Birthplace of Aviation
for some of this to be helpful …. you might want to answer the question raised above .. Where are you located ? what did you order ?

if it’s batteries thats one thing

if it’s a knife than that also may explain things .

maybe Gearbest just doesn’t like you Smile

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

Streamer
Streamer's picture
Offline
Last seen: 2 years 3 weeks ago
Joined: 12/01/2011 - 21:06
Posts: 3792
Location: TX

Yeh, I asked where OP was located. Jut give the country/continent? if you’re with the witness protection program or sumpin’… Silly

The Miller
The Miller's picture
Offline
Last seen: 2 years 1 month ago
Joined: 12/14/2015 - 12:08
Posts: 9908
Location: Charente France

wstrachan wrote:
Does anyone think that 60-70-80 even 90 days past order date for a refund is ridiculous??

no
IMHO, order and forget, the price one pays for the very low prices one pays (man like this scentence a lot) is that it is taking long.
After a month it is time to ask how things are going. ]
Reaction “please wait some more time”
Waiting two weeks
Another times, asking what is going on?
Reaction “please wait some more time

So you see the actual getting refund stage with shops losing oney when refunding starts at least 6 to 8 weeks after buying.
(I prefer AliExpress because I will be reminded that I have to take action if things are not in in time and when the sellers do not extend protection time or do not respond, with 5 clicks a refund will be given about a week later, but AE does not lose money refunding you, it does not matter when they transfer the funds to, seller of buyer.)
And still, the prices of Gearbest are so good, I order there, and as I said, it might take long, they resolved all my issues, And believe me at a certain time I had only orders with issues, and well more then a few dollars on the line. It all came back, either in the form of nice products or refunds
I mean a 9.5cm bladed high quality Ganzo folder for $12, a wooden handled Enlan EL01 for less then $14, ridiculous quality and usefulness for such a low price
A noraml light blocking but UV pass-through lens for $1.22, where others ask $5 or more, come on I happy take a spin on the wheel there!
A 365UV Convoy S2+ Nichia for $18 where Simon asks $35 and Banggood charges $25. yeah I am waiting on it but gladly.
Just buy local if you want fast or big.

Pages