Gearbest ripped me off! Lesson learned, no Chinese for me again

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Georgetx
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Gearbest ripped me off! Lesson learned, no Chinese for me again

Sorry this is my first post and I am very angry, and might well will be my last post… I am on phone, if I make any typo forgive me, I will keep this short.

I have been visiting this forum for two months and I am only checking frontpage and I saw gearworst posts all the time, it was like everything, everypost is somewhere at somepoint connected to gearworst and some others! I wanted to give them a try, I bought a couple of things worth over 200$ a few flashlights, battery, other things. I waited 15 days for them to ship and some of them never showed up, some came DOA, same stories I read elsewhere, they lied, their representatives are bunch of liars. They are not trustworthy, they say something and they do not honor it, it’s a long story I don’t want to get in details.

My question is:

1- Chinese vendors’ posts on this forum are everywhere, there are so many! Everything at some point connected to them, why are you letting them?

tech
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did you pay with Paypal? Try to get your money back that way.

while there are a few issues they seem to be in the normal range (1-2%?). matches with my ebay experience overseas. I never had a DOA, products I received are 100% high quality, real and functioning.

The Miller
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Welcome to BLF
There is a lot of info how to deal with cs and play your cards right will get you resolutions

xv-750
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Bolting stable doors and all that – but a look at the dealer ratings is worth it before ordering

Gearbest is here : http://budgetlightforum.com/node/30597

e.g. I’m ordering an Android tablet from Fasttech now even though Gearbest has it listed $10.00 cheaper.

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sb56637
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Quote:
My question is:

1- Chinese vendors’ posts on this forum are everywhere, there are so many! Everything at some point connected to them, why are you letting them?

Because BLF was created to fill the void created on other flashlight forums that categorically banned all posts with links to Chinese vendors. Nobody will tell you that all of them are good, but they’re not all bad either. In the case of GearBest, it is very clearly labeled with an AVOID rating.

Budget Light Forum ...where Frugal meets with Flashlight!

The Miller
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Come on, this story sounds too zig zag and vague
Check this:
I ordered and after 15 days some came, some DOA
OK now 15 days is pretty fast

I wanted to give them a try and ordered $200 after seeing how they lie, scam, are called gearworse?
Yeah that makes comlete and utter sense now does it Wink

BTW what nice first line to post on BLF right
Sorry this is my first post and I am very angry, and might well will be my last post

Come on, specifics and we can help. details about timing, and we might help, this is just too vague and strange

jealous57
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Maybe I am just lucky but I have never really had an issue with Gear Best (or any Chinese seller for that matter).
There were a few hiccups here and there, like I ordered an Olight i3 and received a screen for a GoPro. I ordered a cool and neutral BLF Starry Light and one had a bad switch, I contracted them and Ric said he’d send me a new switch. (lol, come to think of it I never got a replacement).
I know others have had issues though, so I know the risks every time I place an order. I am sorry but I am with The Miller, something about this post just seems off.
If it is in fact legit, contact them and give them a chance to correct the issue.

yellowknifenut
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I order two 18650 batteries from gearbest and they arrived 4 weeks after the day I order. I don’t recommend any chinese vendors if you need something asap

warzi1975
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The last two years I ordered about 60 things on GearBest and only two times was a issue. GB tried to give me in the two cases a lower gift certificate then I payed, but after some writings they give me a full refund. I don`t trust your words, I think you are angry on GB and you want to pay it back. Sorry, this is not the right way.

Robert

Halo...
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No need to swear off all chinese sellers, just check the seller rating subforum. But a lot of members do post gearbest groupbuys, sales and junk, so it understandable that people would think they are just fine. Really gearbest appears to be the worst seller atm.

EricE.
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They take picture of all orders, ordered many times no problems so far.

Andrew2007
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You see all the Gearworst post’s and then spend $200 to give them a try! Sick

Manx
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Quote:
Maybe I am just lucky but I have never really had an issue with Gear Best

Me too.
The only problem was with a vendor on Aliexpress, but take refund after 40 days.

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I just order batteries from Fasttech and a few more items i paid like $2 dollars for faster shipping i swear no joke 6 days to get to Australia! Ebay here had a 20% off sale so i ordered a fishing rod from BCF an Aussie company the item came from the other side of Sydney took 2 weeks!

FlashKat
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I would have spent $500.00 to completely make sure I did not get what I ordered. Wink

The Miller wrote:
Come on, this story sounds too zig zag and vague
Check this:
I ordered and after 15 days some came, some DOA
OK now 15 days is pretty fast

I wanted to give them a try and ordered $200 after seeing how they lie, scam, are called gearworse?
Yeah that makes comlete and utter sense now does it Wink

BTW what nice first line to post on BLF right
Sorry this is my first post and I am very angry, and might well will be my last post

Come on, specifics and we can help. details about timing, and we might help, this is just too vague and strange

DB Custom
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I have ordered a lot of items from Gearbest and had no issues. We’re talking about hundreds of dollars worth of flashlights and related items, I have never once had an issue. And I’ve ordered even more from Banggood, like well over $1000 worth, and again, always got what I ordered, always found it as represented, always in working order.

I have over 150 lights, I am not new here. I am happy with the Chinese purchases I’ve made to date. It really puzzles me when I see these posts, like the mailman loses a package and it’s suddenly all of China’s fault.

I’ve sent 2 packages back to China, one got lost over there and the other made it (the one that made it was DHL, $68 with a 30% discount coupon!)

Killforfood
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I wouldn’t be to quick to condemn the OP. I’m more surprised when someone posts that they’ve had zero problems with Chinese vendors. Especially Gearbest. I order from all of them and have had problems with ALL of them. Gearbest just happens to be the worst and requires the greatest relentless tenacity to reach a fair resolution.
I think anybody that is experiencing less than acceptable customer service from Gearbest should post about it. In reality you are doing them a favor by making them painfully aware of their failures. If you are not willing to go to battle when Gearbest screws you then DO NOT BUY FROM GEARBEST!

CPF to BLF Convert

khas
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I’m not a Gearbest fan, I have had my problems with them i the past. For a long time I didn’t order from them, but the last three orders from them has been a very good experience. The order is shipped much faster and the shipping time to Denmark is less than a week.

tarver
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There’s not too much difference between the Chinese sellers in general. You can have some kind of problem with any of them. Just be careful what you buy. I’ve gotten a lot of good deals. And if some day a pipe bomb arrives in your mailbox , well , that’s just part of the fun !! BOOM !!
But the bad customer service can really get you steamed.
-
Things that happen after the package has shipped are not the senders fault.
Mistakes get made by postal services, even thefts by postal services.

tzmxxhh
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I have made over 20 orders from Gearbest and Bandgoodt this year. Not a single problem.

Killforfood
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tzmxxhh wrote:
I have made over 20 orders from Gearbest and Bandgoodt this year. Not a single problem.

You are fortunate that you have not had to deal with their Customer Service.
One of the requirements that they placed on me was to knock on my neighbors doors to look for a package that I repeatedly told them I had already received.
My neighbors have big guns and mean Dogs. I’m not about to go banging on their doors saying “Hey man, you got my package?”

CPF to BLF Convert

will34
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I have been dealing with gearbest, banggood and fasttech for the last couple years, thousands of dollars total in transactions. Problems? Yes, many, but all were resolved the easy way or the complicated way.

Patience and understanding is key, don’t expect a same-day response time, don’t expect perfect English replies and don’t expect hassle-free returns. Buying from China has its cons and pros, and for me the pros outweight the cons.

Again, patience and understanding is key.

tzmxxhh
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Killforfood wrote:
tzmxxhh wrote:
I have made over 20 orders from Gearbest and Bandgoodt this year. Not a single problem.
You are fortunate that you have not had to deal with their Customer Service. One of the requirements that they placed on me was to knock on my neighbors doors to look for a package that I repeatedly told them I had already received. My neighbors have big guns and mean Dogs. I’m not about to go banging on their doors saying “Hey man, you got my package?”

Yes, I think I am very lucky.

Killforfood
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will34 wrote:
I have been dealing with gearbest, banggood and fasttech for the last couple years, thousands of dollars total in transactions. Problems? Yes, many, but all were resolved the easy way or the complicated way.

Patience and understanding is key, don’t expect a same-day response time, don’t expect perfect English replies and don’t expect hassle-free returns. Buying from China has its cons and pros, and for me the pros outweight the cons.

Again, patience and understanding is key.

Will,
I would say that’s good advice.
For me, Fasttech and Aliexpress have had good CS. They have both resolve problems efficiently.
Banggood is not great but my issues with them were settled quickly.
Gearbest in my experience is by far the worst. I hope they get better because I still like to shop with them.
They might put you through an epic battle but in the end they have made good on their errors.

CPF to BLF Convert

Bort
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I have found you should order 1-2 items at a time, if there is problems your not out a lot of money and its easier to fix one problem then 10 at the same time. Also BLF is a great resource because you can research what others bought and their experiences and how they work, hence if you buy wisely you mitigate risk somewhat.

That said paypal is the final firewall, don’t be afraid to use it.

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The Miller
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KFF agree on AliExpress, the advantages of a system profiting from trust instead of losing money when refunding as big China shops do.

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Nice first post ….

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

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Ya just gotta follow some common-sense rules –

1. Only submit 1 or 2 different items per order (and if you order 2 don’t expect they’ll both be ready-for-shipment anytime soon).

2. No more than 2 orders outstanding at any time for each retailer.

3. Use PayPal for leverage in dealing with CS.

4. Be patient and persistent to get reasonable resolution to problems.

All that said, don’t expect 100% satisfaction with every transaction.

HorizontalHunter
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This

will34 wrote:
I have been dealing with gearbest, banggood and fasttech for the last couple years, thousands of dollars total in transactions. Problems? Yes, many, but all were resolved the easy way or the complicated way.

Patience and understanding is key, don’t expect a same-day response time, don’t expect perfect English replies and don’t expect hassle-free returns. Buying from China has its cons and pros, and for me the pros outweight the cons.

Again, patience and understanding is key.

Plus

MauiSon wrote:
Ya just gotta follow some common-sense rules –

1. Only submit 1 or 2 different items per order (and if you order 2 don’t expect they’ll both be ready-for-shipment anytime soon).

2. No more than 2 orders outstanding at any time for each retailer.

3. Use PayPal for leverage in dealing with CS.

4. Be patient and persistent to get reasonable resolution to problems.

All that said, don’t expect 100% satisfaction with every transaction.

Pretty much covers it.

On my last order I opened a ticket as some items were “missing”. (They weren’t really missing they were back ordered and I didn’t read the shipping email like a dumb ass)

They were fine and they beat their revised shipping date by over a week.

Bob

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jack-bkk
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you did read all the posts about gearbest and wanted to give them a chance ??? you got your chance now deal with it

beam0
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Quote:
I have been visiting this forum for two months and I am only checking frontpage and I saw gearworst posts all the time, it was like everything, everypost is somewhere at somepoint connected to gearworst and some others! I wanted to give them a try, I bought a couple of things worth over 200$

Whaa?

That’s implausible, let alone ridicules!

 

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