Asking COMETA buyers details for possible refunding

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wonwuster
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Asking COMETA buyers details for possible refunding

Dear members,
While someone is still working on the next kit to fix the Cometa (since the second one is also not working, and there will be no kit able to make Cometa working at 100%), It’s been weeks of working with a Bg referent, asking the full refund without the need of going through the Paypal claim procedure (and without being asked pics, videos…).
We worked a lot. Maybe hoping we are at the end.

Note that at this point we have not been assured the refund, but in order to get there, we have been asked to collect the details of the members (from Cpfitalia where i already post a message like this, and BLF) of who bought the COMETA.

So, I kindly ask to the members who have not received a refund, to send me by PM these details who i will give to BG for counting how many members are asking the refund:

- ID of the transaction
- Tracking number
- Email of your BG account
- PayPal account

We have not reached a deal about the refunding of the shipping fees.

Thanks for your cooperation

Ps. I corrected some spelling mistakes. I apologize for that, but English is not my mother tongue.
Regards

Edited by: wonwuster on 07/09/2016 - 14:55
Budda
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I’ve been told very few people give Won the details.

Here are all my reviews on BLF

Melven
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While I am not very happy with my Cometa, I don’t think I want to send it back, so I guess I am just going to keep it and deal with its shortcomings.

Budda
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Maybe we can arrange refund without re-sending the item.
That’s a big IF, but we are working on it.
If the things do work out, the only way to get the refund is to give us the details asked above.

Here are all my reviews on BLF

MauiSon
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I sent my information to Won, but I have also started a PayPal case.

bella-headlight
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Good luck with the paypal case Thumbs Up
BG tricked me out of getting a paypal refund with some very sharp business practice Facepalm
Early on in the Cometa fiasco I raised a paypal dispute for a refund when I received a DOA & damaged Cometa.
I was contacted by BG who said that they would send me an updated Cometa with all the problems resolved.
I agreed to the replacement believing BG.
They then contacted me & said that due to the way their replacement system worked they could not send me a replacement until I had closed the paypal dispute.
I stupidly believed them having little experience of paypal disputes & no experience of how BG“s replacement system worked so closed the dispute.
BG sent me a replacement that other than the addition of a plastic washer was exactly the same as my first light so all the problems had not been resolved.
This light worked for a few seconds then died.
I am now unable to use paypal as I closed the dispute so hope that Budda & won can sort something out.
I am still trying to get a resolution from BG with no luck.
Do not ever close a paypal dispute until you have received a solution you are happy with.

Ian

wonwuster
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I want to remember to all members that i will collect all details until Monday 18, then i will write again to BG giving them the details i have received.

Thanks.

Regards
Won

Crazyeddie
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Info sent. While I don’t wish to return my light, I do want to protect my rights. Thanks Won.

bella-headlight
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Hi Budda, just to confirm on here what I posted in my PM to you yesterday (as you requested) I have today received a refund from BG for my Cometa so please delete me from the list of buyers wanting a refund.
Also to confirm that in my latest round of emails with BG CS I refused to send anymore videos or pictures, although they asked me repeatedly in every email, & I was not asked to return my light.

Ian

The Miller
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Wauw BH, took a while but you got there!

bella-headlight
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TBH the Miller I had given up & was just going to put this down to experience.
I had been waiting for weeks & weeks for a replacement to come that I had had shipping confirmation for.
The end of last week I contacted BG CS & asked where the replacement was as it had been a long time with nothing arriving.
They informed me that I had already received it & the date they gave me that I had received it on was 16 days before the date they had shipped it ?
I asked how this could be & they then said that there wasn“t a replacement coming & that it was a “glitch” in their system.
I pointed out that the replacement was showing in my orders, & as shipped, that I had received a shipping confirmation email from CS & had also had confirmation that a replacement had been shipped from their webchat.
I then received an email stating that if I wanted a replacement I had to send videos & pictures Facepalm
As you know I have already been through all that.
I refused to send any more videos & pictures & pointed out that there was no need as they had seen lots already from various dissatisfied customers & yet more from me would show nothing new.
They then told me that they didn“t think that I knew how to operate the light properly & that that was the problem & to send them a video of how I was trying to use it Facepalm
Then they said that they had been in touch with Manker who had informed them that I could not have encountered problems with the item Facepalm
I kept on politely pointing out that they knew all about the many problems with the light & eventually on Wednesday they said they would give me a refund which appeared in my paypal account today Thumbs Up

Ian

cloggy
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Grateful for wonwuster’s help.
PM sent, fingers crossed, not holding my breath but you never know.

cloggy

Minimoke
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cloggy wrote:
Grateful for wonwuster’s help. PM sent, fingers crossed, not holding my breath but you never know.

PM to Won also .

KutKhemist
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No disrespect but who are you? Are you with cyberescudo? CPF Italia? BG? I would love to get a refund for this light but I’d like to know who you are before I give you all that info. Thanks.

wonwuster
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KutKhemist wrote:
No disrespect but who are you? Are you with cyberescudo? CPF Italia? BG? I would love to get a refund for this light but I’d like to know who you are before I give you all that info. Thanks.

Hi KutKhemist, i’m Alberto one of the administrator of CPFItalia. No i’m not with Cyberscudo.
I’m here like Budda, for trying to solve this big problem that is created. As you can image this issue is damaging the name of my forum, and BG didn’t do anything to solve definitively this problem, but i want to try to arrive to an end this story once and for all.

When i said BG i mean Neal but Now I’m in contact, as i already wrote some messages above, with another reference of BG and she asked me a list of members and their details, to count how many users want the full refund without passing for the customer care service of BG, and trying to obtain it.

If you don’t trust me or this method and you don’t want to share your details with me (i will never post it anywhere, but only give them to the refecence of BG), you’re absolutely free to decide.

Regards

Brett H
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Forgive me, but I am a bit cautious and must ask; is it safe to send this info to Won?

wonwuster
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Guys, i’m not Cyberscudo, i don’t work for Banggood and i asked you the details as the reference of BG asked me.

It are important to count how many users want the refund and Bg based on the number of users that is in the list, they decide to give it or not.

That’s all, nothing to hide to you. If you don’t trust in sharing your details, feel free to don’t share it.

Budda
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Don’t want to give us the info? you’re free to do so. We won’t try to convince you.we are here to help. Not to beg.
You think that you are better doing yourself with paypal/BG? Good for you. We wish you best luck.

Here are all my reviews on BLF

Keepitsharp
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I had no hesitation to send this information to Won. I think there is a fair chance this will work out. Better than the alternatives I have seen so far.

For your Cometa, Wonwuster requests by PM:

- ID of the transaction
- Tracking number
- Email of your BG account
- Email of your PayPal account

Not so risky or complicated in my opinion. I am hopeful. Thanks Won!

Brett H
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OK thanks, Keepitsharp. I wasn’t trying to offend anyone, I just wanted to make sure this was all legit.

KutKhemist
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Budda wrote:
Don’t want to give us the info? you’re free to do so. We won’t try to convince you.we are here to help. Not to beg. You think that you are better doing yourself with paypal/BG? Good for you. We wish you best luck.

I said nothing of begging nor did i say I was getting a refund through BG or Paypal. I started out with it by saying “no disrespect”, was just wonder who this was. I really dont give af about the $40 if I have to do it like this.

T.H.Cone
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Here’s the problem, you don’t need all this info changing hands through multiple members to get a handle on how many refunds need to be given out. One thread, titled, Post “I do” in this thread if you want a full, no BS refund for your COMETA is all you need to do to get a headcount as to how many refunds might be necessary. You could even put a time limit on it. Easy peasy.

Neal, him/herself, who, less we forget, is the actual BG representative on this forum, could have, and indeed should have, started a thread like this the moment BG decided they needed to know how many refunds might be necessary.

Then, if they actually decide to give a refund, some sort of code could be given out via PM that would alert BG to give a refund without jumping through hoops when you open a ticket.

Yes, what is being asked here seems simple enough, but when people with no history here start asking for personal info, it raises a red flag. I don’t think the info could be used for nefarious purposes, but I’m pretty sure the tracking number alone would net someone at least part of my home address and if I wanted that given out willy nilly, I’d just put it in my sig line.

In the end, I don’t think this offer from BG is anything but a delaying tactic. If BG really wanted to solve this, Neal would be here asking for the the info him/herself.

fidem, prae caeteris omnibus praeter honestatem

 

 

Don't be confused, my Username has been changed from "Cone" to "T.H.Cone".  I'm still the same clown.

Crazyeddie
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Wow,
I’m kind of surprised by the ferociousness of responses. While I understand the concern about identity theft, I think that if someone wanted to steal identities from BLF members, there would certainly be easier ways to get the info. I happen to believe that a “group negotiation” may be considerably more successful than individual negotiations. There is no pressure for anyone to be part of this, just an offer to help if anyone wants to participate. I am grateful someone is willing to help. I have dealt with Neal at Bangood in the past, and one on one he has always been fair to me. This is a fairly unique situation in which I have received a product that works (sort of), but not entirely as it should and it most certainly is not built to the advertised specifications. I am happy to let those who have offered to try and negotiate a refund without the cost of shipping the light back to China. As previously mentioned by others there is no obligation to be a part of this. I will admit that I am relatively new and more of my time has been spent on other forums, so I do not know all of the people on both sides of this discussion, so I have no place to say “can
we all be kinder and a little more respectful of each other”. So instead I will just say thank you to those who are trying to help negotiate a refund on my behalf.

The Miller
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Cone, this is an attempt by Won and Budda to resolve it.
They probably think handing the info shows the seriousness of their request and hope this will move things along I think it is to be applauded they try this.

Bonham
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+1

T.H.Cone
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Crazyeddie wrote:
Wow, I’m kind of surprised by the ferociousness of responses.

Was this directed at me specifically? If so, I’m not seeing anywhere where what I said rose to the level of “ferociousness”.
The Miller wrote:
Cone, this is an attempt by Won and Budda to resolve it.
They probably think handing the info shows the seriousness of their request and hope this will move things along I think it is to be applauded they try this.

Just to be clear, I appreciate the effort made by these guys to straighten it out, though I personally believe this negotiation is merely a delaying tactic on BG’s part.

And I do believe that there are easier ways to get a head count and Neal should be hosting the thread. People didn’t want to jump through endless hoops before when dealing directly with BG and no one should be surprised that they don’t want to jump through hoops, albeit much easier ones, now.

fidem, prae caeteris omnibus praeter honestatem

 

 

Don't be confused, my Username has been changed from "Cone" to "T.H.Cone".  I'm still the same clown.

Crazyeddie
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Bonham wrote:
+1

Hi Cone, no, not specifically at you, in general the overall tone of the response to the thread. Someone is offering to help anyone who wishes to participate, and my personal opinion is that the overall tone was more negative than it needed to be. If I felt one single person was really offensive, I would deal with it through pm. Just as if anyone feels offends by me, I would hope they would contact me directly. I think most of us on the forum who share a love of lights could be a little kinder and respectful of one another.
teacher
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Well, well, well………
After much travail, polite & cordial mind you; but travail none the less… I have joined the ranks of bella-headlight in post #11 above.
A successful, as well as fair; solution was negotiated & completed with BG.

Best of luck to this effort by Won & Budda, as well as the rest of you.

Thumbs Up

You never know how a horse will pull until you hook him up to a heavy load./"Bear" Bryant 

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Crazyeddie
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Hey Teacher,
Congratulations! Proof that perseverance and persistence can be effective! Thanks for letting us know. Hopefully we will join the rank of the refunded as well…

teacher
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Thank you Crazyeddie! Yep the two “P’s” you mentioned along with “Polite, but firm” seemed to do the trick.
Good luck…… Thumbs Up

You never know how a horse will pull until you hook him up to a heavy load./"Bear" Bryant 

 .................................. "Slow is Smooth, Smooth is Fast" ...................................

       Texas Lumens Flashlights / M4D M4X Deals : sign up - save $$$$  

         Rudeness Level _ mΩ _ {width:70%} _ LightWiki _ LED Tint Chart  

      Xlamp size chart _ BatteryU _ Flashaholic? Need Professional Help???            TheOriginal _ TAB _ LightSearch _ BatterySearch _ 14500's _ DiCal 

 

                                             

paul6ppca
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I would love a group refund. I have tried dealing with bangood,and it is very frustrating. I have asked for the repair part and they will not ship them to me. They keep going round and round, asking for video, pictures,links etc.
I have referenced threads that show the parts to help avoid a short, and was willing to fix it myself, but after weeks of politely asking they have not sent any parts or even agreed to send them to me. Even after sending a link and my order number, theygo back to asking for videos! So in if a group refund becomes available I would like my money refunded.

Thanks to all trying to fix /resolve this.

Paul

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