Ranting: the piss-poor state of nowadays' customer support (WhatsApp)

28 posts / 0 new
Last post
Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain
Ranting: the piss-poor state of nowadays' customer support (WhatsApp)

For you to see, my latest email to WhatsCrApp customer sucksport:

 

Quote:
Hello.

YOUR ANSWER WAS UTTERLY USELESS. :-/
DID YOU READ/UNDERSTOOD MY QUESTION?
Attaching it here (again) for you to see:

2017-02-13 2:46 GMT+01:00, Salvador Barqueros Provencio
(EDITED) <@#$%@gmail.com>:
Subject: Database auto-backup managent questions
> Hello.
>
> Alleviating some storage space on my Android device, long ago noticed
> WhatsApp makes use of up to seven backup copies of the chat databases.
> I do take care of the available space in my device's limited storage
> and, at this point, this is a HUGE amount of storage space taken up
> for no practical reason (more than half of my WhatsApp folder size).
> I know it is possible to delete those files without issues, BUT that
> is no solution for the problem, as the WhatsApp/Databases folder will
> continue getting filled with backups, taking back the miswasted space
> in a few days. How can I change this behaviour? I'd do fine with JUST
> ONE backup (or none) so, any chance of changing the application's
> behaviour in this regard? Running a rooted system, by the way.
> Hope you can understand and pinpoint some sort of solution.
>
> Sincerely,
> Salvador Barqueros Provencio
>

MAYBE IF YOU REALLY WOULD HAVE DONE THAT, you would have understood I
just want to CONFIGURE WHATSAPP TO WITHHOLD A LESSER NUMBER OF
DATABASE COPIES, and your answer may have been “such application
behaviour is hard coded and can't be configured (withholdment of 7
database copies)”.
ISN'T IT?
Thanks.

Sincerely,
Salvador

2017-02-13 2:51 GMT+01:00, WhatsApp Support <support@support.whatsapp.com>:
> Hi,
>
>
>
> Thanks for your message.
>
> Your WhatsApp content can only be restored from a local backup file or your
> Google Drive backup. To restore a backup, reinstall the app and tap
> *Restore* when prompted.
>
> For information and troubleshooting on restoring, transferring or backing
> up, please visit our [FAQ](http://www.whatsapp.com/faq/en/android/20887921).
> Here are some important notes from our FAQ:
>
> - **We do not store your messages on our servers once we deliver them**.
> - Deleted or missing content is only recoverable if you backed up your
> WhatsApp chat history prior to deleting it.
> - Media can only be restored from a Google Drive backup. Local backups will
> not include media.
> - You may be able to restore from an older local backup file if the most
> recent backup is damaged or it does not contain the content you are looking
> for. Please refer to our
> [FAQ](https://www.whatsapp.com/faq/en/android/20887921#restore).
> - Your contact list is not backed up or recoverable within WhatsApp. It is
> pulled directly from the address book on your phone.
> - You can only restore the backup created with the same phone number you are
> using when restoring. There is no way to restore the backup of one number to
> another number.
>
>
> If you have any other questions or concerns, please feel free to contact us.
> We would be happy to help!
>
> --
> (EDITED) WhatsApp SUCKSPORT Team
>
> <span style="color: #AEAAAA">Take a look at our
> [FAQ](http://www.whatsapp.com/faq)!</span>
>

 

Well… 

LoL! 

 

Cheers fellows Party

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

Edited by: Barkuti on 02/13/2017 - 08:49
DavidEF
DavidEF's picture
Offline
Last seen: 10 months 4 weeks ago
Joined: 06/05/2014 - 06:00
Posts: 7699
Location: Salisbury, North Carolina, USA
  1. Does the app always stop at seven backups?
  2. Do the backups have unique names or are they formatted backup1, backup2, etc. ?

If the app always stops at seven backups AND the names are formatted backup1, backup2, etc. then you might be able to replace those with blank files in order to trick the app and keep your storage.

The Cycle of Goodness: “No one prospers without rendering benefit to others”
- The YKK Philosophy

kiriba-ru
kiriba-ru's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 01/17/2016 - 02:34
Posts: 2143
Location: Russia

use telegram and forget such problems.

keltex78
keltex78's picture
Offline
Last seen: 2 years 6 months ago
Joined: 03/18/2011 - 10:15
Posts: 3705
Location: Texas

Sounds like they have a robot that attempts to return a relevant pre-written answer based on the content of the message.


Keepin’ the “B” in BLF

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

Yes DavidEF, the app seems to keep exactly seven copies, with unique names as the backup date is in them:

 

Pretty hopeless to find an easy solution. If these files were stored in a separate subfolder, maybe making it read only would (sort of) do the trick. But there they are along with the current database in use. :-/

Heck, I am barely using 200MiB (203.16MB) of total storage for this app, I do not overly keep much of the crappy pictures plus nearly none of the chat submitted videos, as this foul application keeps one copy of everything you send and/or receive. So, if you are wanting to send a file to a handful of fellows/customers/etc, you'll end up with a handy figure of document copies. Well done WhatsCrApp. :-/

I can see this app wasting gigabytes of storage somewhere, and it's far from being some sort of 3D game. Sheesh! Facepalm

 

Cheers Party

P.S.: WhatsCrApp King of File Duplicates. 

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

Rufusbduck
Rufusbduck's picture
Offline
Last seen: 6 months 4 weeks ago
Joined: 04/04/2012 - 15:34
Posts: 10401
Location: Golden state

Vote with your wallet. Ditch the app.

Three Tanna leaves to give him life, nine to give him movement. But what if he eats the whole bag?

Scott

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

News! Got reply:

Quote:

Hi,

Thanks for your message.

It appears that your device is rooted. We are sorry, but we don’t support rooted devices and do not answer tickets from rooted devices. We understand the reasons behind rooting a device, but please be aware that any new configuration that is a result of rooting may conflict with WhatsApp.

To add to this, rooted devices do not allow the WhatsApp security model to function as intended and your messages will not be protected by end-to-end encryption.

If you wish to receive further assistance, please remove root access from your device. Then, contact us again from inside the app (WhatsApp Settings > About and Help > Contact us).

Responses to this email will not be read.

Best Regards,

Murdock
WhatsApp Support Team

WhatsCrApp staff, I hereby grant you this honorific award:

 

 

Cheers fellows Party

 

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

nitroz
nitroz's picture
Offline
Last seen: 9 months 1 week ago
Joined: 07/11/2012 - 16:57
Posts: 206
Location: Monroe

Barkuti wrote:

News! Got reply:

WhatsCrApp staff, I hereby grant you this honorific award:


 


 


Cheers fellows Party


 

One of the greatest things about Android and everyone want to exile you because you’re rooted! Uuuughhhhh!

sedstar
Offline
Last seen: 1 year 3 months ago
Joined: 04/03/2013 - 18:23
Posts: 949
Location: East coast, united states...

Hm.

How EXACTLY is a rooted device “not going to perform as intended”, and they specifically state “see, this is because you rooted it! we told you so!”

i mean, you CAN alter stuff, but, its not CAUSED by rooting, its just that the root gives you the OPPORTUNITY to move or delete a file that before rooting you couldnt mess with.

=============================================

basically? it just sounds like they deliberately made the APP to P!$$ you off if you rooted it… or, its just an excuse to cover their asinine file system in the APP.

With enough black coffee and cigarettes? all things are possible…

I am currently still shipping… REAL GENUINE CREE xp-g emitters, the classic… brace yourself? as low as 20 cents apiece!! Check out the SALES THREAD, everyone is happy… then PM me

SALES THREAD:
http://budgetlightforum.com/node/52528

if you are into reloading? this is my site… I inherited the remains of what was once arguably the best reloading site on the internet… its the “BLF” of reloading sites…

http://reloadbench.freeforums.net/

if you think night vision would be cool? It IS… this site i am a member of, and its basically the “BLF” of home made scratch-built digital night vision. They are at the leading forefront of advanced DIY for digital night vision, and thats gun mounted or handheld… builds rival and exceed commercial offerings…

http://nightvisionforumuk.com/

Le_Zouave
Le_Zouave's picture
Offline
Last seen: 2 years 5 months ago
Joined: 12/11/2013 - 07:12
Posts: 242

Take an unlimited SMS plan.
But you are so serious about 200Mb….

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

Years ago, all systems were “rooted” by default, and you could “wreck” your systems as easy as you could also repair them; granted you had the wisdom to perform the latter, of course.

Now, you have to misspend your time “hacking” your system (rooting, GodMode, etc) in order to recover your rights.
All of this misinformation and slanders with regards to rooting procedures comes from the fact that there's no practical way to stop a rooted user using “cracks” to modify their allegedly well designed applications. Rooting gives you back the power they do not want you to have.

As an experienced “system administrator”, there's no way I'm going back to an unrooted phone, ever. Believe it or not, nearly 100% of my contributions here are sent from my modest “hacked” smartphone. I'm a haxxor

 

Cheers Party

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

Le_Zouave, it's about the amount of storage the application sucks. If I were a “normal” philistine user, it'd be waaay beyond 1GB 700+MB (guesstimation) of used space. No joking. Flat Stare

 

Cheers Party

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

sedstar
Offline
Last seen: 1 year 3 months ago
Joined: 04/03/2013 - 18:23
Posts: 949
Location: East coast, united states...

if i BUY something? its MINE… i can do whati want with it.

if the company wont warranty it cos i root it, whatever… but it definitely should be my choice.

===================

i have a couple cheap android phones? i only bought them because they were cheap and they were root-able… the apps i wanted to run requird rooting.

you know, network inspection stuff i wanted to play with…

=======================

phone, schmone… its just a small computer, basically….. my desktop and both my laptops are “rooted” because they came that way, lmFao… doesnt HURT any of the “apps” to have my desktop “rooted”,

thats just SILLY.

With enough black coffee and cigarettes? all things are possible…

I am currently still shipping… REAL GENUINE CREE xp-g emitters, the classic… brace yourself? as low as 20 cents apiece!! Check out the SALES THREAD, everyone is happy… then PM me

SALES THREAD:
http://budgetlightforum.com/node/52528

if you are into reloading? this is my site… I inherited the remains of what was once arguably the best reloading site on the internet… its the “BLF” of reloading sites…

http://reloadbench.freeforums.net/

if you think night vision would be cool? It IS… this site i am a member of, and its basically the “BLF” of home made scratch-built digital night vision. They are at the leading forefront of advanced DIY for digital night vision, and thats gun mounted or handheld… builds rival and exceed commercial offerings…

http://nightvisionforumuk.com/

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

Modern smartphones are indeed very capable computers, with I/O devices unheard of years ago.

The market spread out and the affordability of the devices has lead to many morons/twits with stuff in their hands they can barely understand, and thus manufacturers/developers are exploiting this fact in order to milk the cows. Expert users are also paying a piece of the bill, much less but still significant (part of it being all of the dumbass/crippling feature developments aimed at those morons).

In Europe rooting a device doesn't exempts device makers from their warranty responsibilities unless they can explicitly prove whatever hardware failure was a result of the rooting act.

I hereby apologize to whatever philistine twit reading this because of the involved vocabulary. 

 

Cheers Party

P.D.: in Android Lollipop, you can entirely switch off the annoying “low battery” notifications by depriving the “System UI” app from its right to send notifications. See the “NotificationsOFF” app, for example. Quite handy imho.

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

I've put an end to this encrypted database backups nonsense, for you to know. In two steps:

  1. Delete the WhatsApp/Databases folder.
  2. In the very WhatsApp folder you're browsing, create a file named Databases.

This way, the application isn't able to recreate the Databases folder (used filename LoL!). Hundreds of megabytes of storage space saved! 

 

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

Phlogiston
Phlogiston's picture
Offline
Last seen: 9 months 1 day ago
Joined: 10/27/2016 - 16:57
Posts: 988
Location: Scotland

Nicely done Beer

hIKARInoob
hIKARInoob's picture
Offline
Last seen: 17 hours 54 min ago
Joined: 08/28/2016 - 08:15
Posts: 4209
Barkuti wrote:

I’ve put an end to this encrypted database backups nonsense, for you to know. In two steps:



  1. Delete the WhatsApp/Databases folder.

  2. In the very WhatsApp folder you’re browsing, create a file named Databases.


This way, the application isn’t able to recreate the Databases folder (used filename LoL!). Hundreds of megabytes of storage space saved! 


 


Haha! Good stuff man. Interesting that you don’t get an error message or something. So basically Android/Apple (which one were you using again?) does not look at extension to see whether it’s a file(type) or folder? Hmm….

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

WhatsApp does a database back up every day at 2:00 AM, as long as it is able of course (no folder - no backup). Google Drive (cloud) backups are done from the internal storage copies, so no automatic cloud backups this way.

But heck, don't give much of a fμck, really. Also, by momentarily renaming my Databases file roadblock, I can then do a backup which readily goes up the cloud. After this, roadblock reset. LoL!

Moreover, unless you're on a fast upload connection a cloud backup can take a while. 

 

Party

P.S.: Android (UNIX/LINUX roots) does not necessarily requires extensions for its files. Neither does Windows, by the way.

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

ARsee
ARsee's picture
Offline
Last seen: 1 year 9 months ago
Joined: 02/19/2017 - 13:16
Posts: 1137
Location: Right here

{rant on}

I have a Galaxy S5 that I will not part with for an upgrade. If it dies for whatever reason, I'll get another of the same.

Phone manufacturers are proving more and more that they DO NOT want anyone to gain access to have control of their phone system, to include whatever is installed.

My phone is INFESTED with Google. I do not want Google. Not I do not want Apple. The are worse yet IMO.

I consider my phone as I do my computers that I build. If I want too, I want the ability to "wipe" a folder completely off my storage without a trace. I do not want to be forced to do what I need to do though another APP, or be forced to back-up whatever it is I need to, ONLINE. I DO NOT NEED ANYONES TECH SUPPORT{/rant off}sealed

 

I have been wanting to root my S5, but have not made the commitment. I'm afraid I'll brick it...lol

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

Despite what it may seem from my previous post, WhatsApp works correctly with this trick. That “Unable to backup messages” window is only seen if you press over the “Back Up” button while the Databases file roadblock is set.

 

XDA Forums - Tons of smartphone/tablet information & custom software development there.

More than a year ago I downloaded a couple of custom ROMs for my XT1032 there, and quickly had it ready to rock. Running an optimized (slimmed down) rooted stock ROM.

I also hang out and (often grossly LoL!) contribute there from time to time.

I only use a few Google apps: Calendar, Chrome, Clock, Maps, and Play Store. Also have installed a quite old version of its keyboard app (4.1.23163.2622203) and the discontinued good ol' “My Tracks”. My main keyboard app is “Hacker's Keyboard”.

 

Party

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

ARsee
ARsee's picture
Offline
Last seen: 1 year 9 months ago
Joined: 02/19/2017 - 13:16
Posts: 1137
Location: Right here

XDA Forums- I joined. Place is HUGE.

Toss me a rope~~~~~~~Thanks

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

Samsung Galaxy S5 @ XDA labs - All S5 related sheesh.

Everything seems well cooked already. Read carefully. Start taking a look at “Settings -> About phone” to know your exact device ID, and don't forget to quickly tap over “Build number” a bunch of times if you haven't already activated your “Developer options” menu.

 

Party

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

ARsee
ARsee's picture
Offline
Last seen: 1 year 9 months ago
Joined: 02/19/2017 - 13:16
Posts: 1137
Location: Right here

I found what section I was needing there as for the forum area.

And the Dev options have been activated long ago. It was 10pm man. I do sleep..LOL

I need to dig in and read

The "throw me a rope" was a joke. nut

ChuckDT
Offline
Last seen: 5 years 7 months ago
Joined: 05/03/2017 - 11:19
Posts: 3
Location: WA

This makes me think, I ought to check out my phone. Isn’t there an option on whats app to not backup your chats?

One can never overdose on nature | Always looking for the best log splitter

Barkuti
Barkuti's picture
Offline
Last seen: 19 hours 16 min ago
Joined: 02/19/2014 - 14:46
Posts: 5636
Location: Alhama de Murcia, Spain

ChuckDT wrote:
This makes me think, I ought to check out my phone. Isn't there an option on whats app to not backup your chats?

I don't think so. However, you can do that with the hack I explained above. Delete/rename your Databases folder and then create a Databases file: 100% efficient.

I've had some issues with the app recently, had to reinstall it a handful of times (various crappy more recent versions). If you have to reinstall, delete your Databases file and let the app make a backup file or restore your backed up database(s) file(s) into Databases folder. After this you can uninstall and reinstall safely if in need to fix some app mess up (of course don't delete your Whatsapp storage folder LoL), it will restore all your chat messages from the backup in no time. 

 

Cheers Party

Please avoid fully quoting lenghty posts, namely with nested quotes. Trim quotes down to the essential. Helps with neatness and legibility. Thanks.

The human mind, and its programming, is at the forefront of a particular battle of The Light vs evil dark forces. Nearly every human being on this beautiful planet “Earth” has some sort of negative mind programming in its mind. And you better take care of your mind programming, or someone else will in this wicked world.

Jack Kellar
Jack Kellar's picture
Offline
Last seen: 18 hours 10 min ago
Joined: 03/09/2014 - 14:21
Posts: 2226
Location: Throwing bolts at anomalies

Barkuti wrote:

I’ve put an end to this encrypted database backups nonsense, for you to know. In two steps:



  1. Delete the WhatsApp/Databases folder.

  2. In the very WhatsApp folder you’re browsing, create a file named Databases.


This way, the application isn’t able to recreate the Databases folder (used filename LoL!). Hundreds of megabytes of storage space saved! 


 



Beautiful! Got that implemented right now Cool

RollerBoySE
RollerBoySE's picture
Offline
Last seen: 11 months 4 weeks ago
Joined: 12/13/2014 - 11:23
Posts: 1034
Location: Sweden

Just a thought to maybe think about:

When you use a “free” application/service, don’t expect any real customer support. Remember that you are not the customer, you are the product.

snakebite
snakebite's picture
Offline
Last seen: 5 days 20 hours ago
Joined: 11/20/2013 - 20:21
Posts: 2116
Location: dayton oh

i rooted/decrapified an s5 and traded it to a friend.
now all his other devices are collecting dust.
these are cheap free with contract devices that nobody in the android community will exert more than 5 minutes of effort to.
all my devices are rooted and bloatware/unused apps removed.
and i have no issues with whatsapp.
if i did i would kick it to the curb.
nobody really needs all the junk apps that are out there.if they whine about root i need them even less.
and a fat hosts file blocks 99.9% of ads and other annoyances.
keeping my note 3 for a long while….