Banggood - Is it time to ban them from the forum?

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presterjohn
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Banggood - Is it time to ban them from the forum?

I know I am not alone in having a lot of problems with Banggood over the last year or so. They used to be the most reliable of the popular Chinese dealers but for whatever reason, they are no longer that way. I have had problems with five out of the last five orders I have made with them and have just been told that I will not get a torch ordered last year because the 6-month time limit had expired. The fact that they have spent the last six months fobbing me off with this lost order seems to mean nothing to them.

It would seem to me that as long as forums like this allow them to advertise and run group buys we are enabling this bad behaviour and they will have no inclination to change for the better.

Edit. People seem to be misreading this post. I have been in communication with Banggood for months, repeatedly. I did not leave it six months.

Edited by: sb56637 on 07/18/2017 - 10:14
sp5it
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Paypal claim in time solves all issues with Chinese vendors.
Mike

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Sledgestone
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Why did you wait over six months before contacting them about a lost order..? I’ve never had problems like this. If my order hasn’t arrived within 2 months I’ll contact them and they’ve always refunded or resent my order.

The Miller
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Talking about problems is good IMHO
Customer support can be tedious and aggregating to deal with for sure
Most will work it out (yet waiting half a year is long, better do it around 2 months)
Paypal can help
If and only if a vendor shows bad behavior systematically they can get the dreaded avoid in their topic and if they do good it can be removed.
Reading a lot of topics and seeing how BG treats my orders I see no reason for SB to even consider avoid let alone ban.
No good comes from that and besides now that vendors are active one can pm and get things sorted easier.

leaftye
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It means nothing to them now. You had 180 days to file a dispute with Paypal. Next time don’t give them so many chances.

No, I don’t think they should be banned. Dealing with flaky dealers is part of the budget experience. Deals don’t always go smoothly, and often take a very long time, but you should always get your light or your money back.

The low mode should be lower.

rizky_p
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I never filed a dispute through paypal , banggood always work ok in my case. what happen when you made one? can you still make new order while the dispute is being resolved?

regards

Davevo 5k
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I’ve ordered 2 flashlights from banggood.. came very quick from China, the last one a week ago came in 5 days from purchase date!

Both were done through M4D M4X so don’t know if that has any effect on things?

Muto
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No.

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MILSPEC
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banggood always worked for me. on average 18-23 days for goods to come in, which is reasonable.

osb40000
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I’ve ordered dozens of products from banggood and never had a problem.

djburkes
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PayPal claim…also contact them through the forum and make it public and that’ll usually solve the issue. I don’t think a ban from the forum will fix anything or will happen either.

BazzH
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I actually think all the commercial posts (including coupons, deals, etc.) should go into a sub-forum, not in this one.

I’ve had problems with Banggood too but once you flag them at PayPal, things become a bit smoother.

hIKARInoob
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Sorry to hear man. Why won’t you contact Banggood here on this forum and see if they can do anything about it?

djburkes
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BazzH wrote:
I actually think all the commercial posts (including coupons, deals, etc.) should go into a sub-forum, not in this one.

I’ve had problems with Banggood too but once you flag them at PayPal, things become a bit smoother.

That’s already been addressed. If you click on recent posts, you’ll see an option under it for not commercial.

BazzH
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I know but in a sub-forum, you can actually find them quickly if you’re looking for commercial posts or deals Wink

HKJ
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I do frequently order from them and do not see any problems. Some of their products are crap, but most are fine (I do not see a crap product as a issue with Banggood.
I do seldom have issues (I.e. product not received), that means I cannot remember any problems (If I had they would probably be resolved easily, due to my reviews for them).

Generally I do not expect top notch service from cheap Chinese shops, but the only one where I really got pissed was DX, the amount of money involved was negligible (for me), but it did show how some shops tries to maximize profit, without worrying about the customers.

My website with reviews of many chargers and batteries (More than 1000): https://lygte-info.dk/

BazzH
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Ollie wrote:
presterjohn, Let me start with some personal history: While I am a new member here, I was a member years ago. I renewed my membership to catch up on the state-of-the-art in flashlights. I have watched these scenarios with vendors play out over the years, and I don’t recall any happy endings. This is a highly price competitive market, and new vendors usually start out offering the best prices, and service is often not too bad. However, these vendors have to pay their suppliers, too. Eventually “our” vendors have run up quite a tab, and their suppliers cut off the credit until the debt is satisfied. To do that, our vendors have to delay fulfilling the orders until they have enough money to pay their bills. They never seem to climb back up this slippery slope, so the delivery times stretch, and eventually they stop responding to emails, not even giving fictional tracking numbers, etc. They can’t raise prices to generate more cash; we would just do our shopping somewhere else. So, this situation never gets better. At a certain point, it is in the best interests of the members here for the administrator of the forum to ban the vendor. An “avoid” rating is not enough, because some people will miss the memo, and get caught. Banning the unreliable vendor protects US! We are not here to save vendors who cannot run their business. Ollie
Banggood is a big one, they will not fail in a manner you describe. Also, they don’t actually keep (and pay) for their stock. Their business model is the percentage of the goods they sell as an intermediary. Your story goes for the smaller sellers.
Enderman
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It’s your fault if you waited 6 months before saying anything…
Nearly every online or physical retailer has a time limit before you can dispute an order, usually 30 days since the expected arrival date.

I think if you’re having issues with them but almost everyone else is not then it’s a fairly isolated case and doesn’t require banning an entire company from a forum.
You can simply stop buying from them.

Angler
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Ollie wrote:
presterjohn, Let me start with some personal history: While I am a new member here, I was a member years ago. I renewed my membership to catch up on the state-of-the-art in flashlights. I have watched these scenarios with vendors play out over the years, and I don’t recall any happy endings. This is a highly price competitive market, and new vendors usually start out offering the best prices, and service is often not too bad. However, these vendors have to pay their suppliers, too. Eventually “our” vendors have run up quite a tab, and their suppliers cut off the credit until the debt is satisfied. To do that, our vendors have to delay fulfilling the orders until they have enough money to pay their bills. They never seem to climb back up this slippery slope, so the delivery times stretch, and eventually they stop responding to emails, not even giving fictional tracking numbers, etc. They can’t raise prices to generate more cash; we would just do our shopping somewhere else. So, this situation never gets better. At a certain point, it is in the best interests of the members here for the administrator of the forum to ban the vendor. An “avoid” rating is not enough, because some people will miss the memo, and get caught. Banning the unreliable vendor protects US! We are not here to save vendors who cannot run their business. Ollie

Banggood is not a “new” vendor.

You are speaking from a place of speculation.

To suggest that BG deliberately ignores paid orders to satisfy vendor debt is rather dubious.

“They can’t raise prices to generate more cash; we would just do our shopping somewhere else.”
What do you think the result of practicing what you are suggesting would be?

You are positing that BG chooses to disappear orders in lieu of raising prices because this is better for customer retention. That’s a pretty bold claim.

If it were as slippery of a slope as you claim, such practice would obviously be unsustainable, and they would go out of business. I don’t see any of this happening, or any reason they should be banned from the forum.

BazzH
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Enderman wrote:
It’s your fault if you waited 6 months before saying anything…
Nearly every online or physical retailer has a time limit before you can dispute an order, usually 30 days since the expected arrival date.

I think if you’re having issues with them but almost everyone else is not then it’s a fairly isolated case and doesn’t require banning an entire company from a forum.
You can simply stop buying from them.


I agree that it’s a matter of being in time and dropping the PayPal bomb if needed. When I have an issue, I try to sort it out with their CS. If they start to become tedious (e.g. asking for video’s of a non-received item), I start a PayPal dispute and everything gets settled more or less satisfyingly in a matter of days. So I see no need for a ban. Overall I’m happy with their low prices and accept some hassle occasionally.
hIKARInoob
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BazzH wrote:
If they start to become tedious (e.g. asking for video’s of a non-received item), I start a PayPal dispute and everything gets settled more or less satisfyingly in a matter of days.

Oh come on, you should make a video filming every corner of your house including the content of your fridge, and end the video with “See I don’t have the light.” Curious how they will respond, hehe. Silly

BazzH
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hIKARInoob wrote:
BazzH wrote:
If they start to become tedious (e.g. asking for video’s of a non-received item), I start a PayPal dispute and everything gets settled more or less satisfyingly in a matter of days.

Oh come on, you should make a video filming every corner of your house including the content of your fridge, and end the video with “See I don’t have the light.” Curious how they will respond, hehe. Silly


ROFLOL. Wont help, they would ask you next to make a video of that place where the sun doesn’t shine to make sure you haven’t hidden the torch there Wink
hIKARInoob
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BazzH wrote:
hIKARInoob wrote:
BazzH wrote:
If they start to become tedious (e.g. asking for video’s of a non-received item), I start a PayPal dispute and everything gets settled more or less satisfyingly in a matter of days.

Oh come on, you should make a video filming every corner of your house including the content of your fridge, and end the video with “See I don’t have the light.” Curious how they will respond, hehe. Silly


ROFLOL. Wont help, they would ask you next to make a video of that place where the sun doesn’t shine to make sure you haven’t hidden the torch there Wink

DO ITTTT!!!! THEY ARE ASKING FOR IT!!! LET THEM HAVE IT!!!

BazzH
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no. PP dispute is the operative word. Besides, camera lens is too big to fit where even a 18650 doesn’t Big Smile

Nguyen
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I’ve had no issues with Banggood and have been with them for a few years. You can always contact customer service to check on the status of your order; they have been quick to respond and are helpful with any disputes you may have. There was a time when my order was missing; I immediately contacted their customer service and they refunded the amount to my Paypal.

Dear …… This message is to notify you that we have refunded USD167.09 from order 19039134. The refund may take up to 14 days to show in your account, details are below.Refund processing times,· Paypal Account Payment – Refund will already show in your account· Credit Card Payment – may take up to 14 days to show in your account. The PayPal transaction ID is: 3MT88082DG6097747If you have any more questions about this refund be sure to contact us.Many thanks.Customer Service

Banggood.com
Banggood customer service team

Email: cservice@banggood.com

my9221
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I like banggood!

desmondkun
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For me, I think Banggood is good.

Why don’t you make a poll?

Take care of your flashlight and your flashlight will take care of you.

dekozn
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Really!? No one has issues with em???? Aaaah come on, look at the astrolux S42 fiasco, how about the BLF348 latest GB were they just went down in quality without mentioning (tailcap threads are horrible, color temp change of the LED). Or changing the driver of the A01 without mentioning it. If it was another vendor doing something like they did with S42, (s)he wouldn’t be welcome here no more. I find that banggood gets away with a whole lot of crap here.
Hell, I’ve seen a man being talked down for offering to make and sell powdercoated convoys on here (it was too “dangerous” because the coating could cause over heating), while at the same time BG was offering 4000mAh 18650 cells on this forum.
It’s a big company and alot of people make money or get stuff from them. They resolve problems faster for people who make reviews and advertise for them but an ordinary customer gets f$cked.
And I don’t think it’s his fault for not opning a payal claim. Sure he should have done it but if BG was a trustworthy company they should have resolved it and not drag it out until it’s to late for him to make a claim.
BG will never be banned here, too many people have too many involved.I’m not trying to judge anyone or anything I’m just saying how I see it.

Idiot proofing something only creates improved idiots.

sp5it
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Someone need a

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dekozn
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hahaha touché. Is there a coupon for it on BG?

Idiot proofing something only creates improved idiots.

Dirt
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Banggood is alright, not counting the s42 fiasco. I’ve had problems with sellers on Amazon tho, which Amazon quickly refunded my money.

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