I know I am not alone in having a lot of problems with Banggood over the last year or so. They used to be the most reliable of the popular Chinese dealers but for whatever reason, they are no longer that way. I have had problems with five out of the last five orders I have made with them and have just been told that I will not get a torch ordered last year because the 6-month time limit had expired. The fact that they have spent the last six months fobbing me off with this lost order seems to mean nothing to them.
It would seem to me that as long as forums like this allow them to advertise and run group buys we are enabling this bad behaviour and they will have no inclination to change for the better.
Edit. People seem to be misreading this post. I have been in communication with Banggood for months, repeatedly. I did not leave it six months.
Why did you wait over six months before contacting them about a lost order…? I’ve never had problems like this. If my order hasn’t arrived within 2 months I’ll contact them and they’ve always refunded or resent my order.
Talking about problems is good IMHO
Customer support can be tedious and aggregating to deal with for sure
Most will work it out (yet waiting half a year is long, better do it around 2 months)
Paypal can help
If and only if a vendor shows bad behavior systematically they can get the dreaded avoid in their topic and if they do good it can be removed.
Reading a lot of topics and seeing how BG treats my orders I see no reason for SB to even consider avoid let alone ban.
No good comes from that and besides now that vendors are active one can pm and get things sorted easier.
It means nothing to them now. You had 180 days to file a dispute with Paypal. Next time don’t give them so many chances.
No, I don’t think they should be banned. Dealing with flaky dealers is part of the budget experience. Deals don’t always go smoothly, and often take a very long time, but you should always get your light or your money back.
I never filed a dispute through paypal , banggood always work ok in my case. what happen when you made one? can you still make new order while the dispute is being resolved?
PayPal claim…also contact them through the forum and make it public and that’ll usually solve the issue. I don’t think a ban from the forum will fix anything or will happen either.
I do frequently order from them and do not see any problems. Some of their products are crap, but most are fine (I do not see a crap product as a issue with Banggood.
I do seldom have issues (I.e. product not received), that means I cannot remember any problems (If I had they would probably be resolved easily, due to my reviews for them).
Generally I do not expect top notch service from cheap Chinese shops, but the only one where I really got pissed was DX, the amount of money involved was negligible (for me), but it did show how some shops tries to maximize profit, without worrying about the customers.
Banggood is a big one, they will not fail in a manner you describe. Also, they don’t actually keep (and pay) for their stock. Their business model is the percentage of the goods they sell as an intermediary. Your story goes for the smaller sellers.
It’s your fault if you waited 6 months before saying anything…
Nearly every online or physical retailer has a time limit before you can dispute an order, usually 30 days since the expected arrival date.
I think if you’re having issues with them but almost everyone else is not then it’s a fairly isolated case and doesn’t require banning an entire company from a forum.
You can simply stop buying from them.
To suggest that BG deliberately ignores paid orders to satisfy vendor debt is rather dubious.
“They can’t raise prices to generate more cash; we would just do our shopping somewhere else.”
What do you think the result of practicing what you are suggesting would be?
You are positing that BG chooses to disappear orders in lieu of raising prices because this is better for customer retention. That’s a pretty bold claim.
If it were as slippery of a slope as you claim, such practice would obviously be unsustainable, and they would go out of business. I don’t see any of this happening, or any reason they should be banned from the forum.
I agree that it’s a matter of being in time and dropping the PayPal bomb if needed. When I have an issue, I try to sort it out with their CS. If they start to become tedious (e.g. asking for video’s of a non-received item), I start a PayPal dispute and everything gets settled more or less satisfyingly in a matter of days. So I see no need for a ban. Overall I’m happy with their low prices and accept some hassle occasionally.