Hello everyone,
Welcome to order with banggood.com.
I'm Swi from Banggood. I've been a long time in the forum as a vendor, but I still found a lot of people do not know me in this forum, some people will open a topic to ask questions about logistics and customer service problems, and many good guy will tell them to tag me,I am appreciate of it
if you have any problems, especially the after sale problem, pls send E-mail to cservice@banggood.com first and plsease wait more patiently, they need some times to check your E-mails. If they can't help you solve the problem,please leave a message in the thread or PM me, i will ask them to follow your problems as soon as possible. Usually, we will respond and handle your problems in 3 days,excluding weekends and holidays.
Thanks for your understanding and support.
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Why Choose Banggood
Banggood is an international online store that sells a variety of quality items in reasonable prices. If you need smartphone, smart watches, drones, flashlights, sport cameras and so on – we have got it all for you and ship it to you anywhere WORLDWIDE!
Living up to its slogan – “Shopping with FUN, Best bang for your buck!” – Banggood make sure that every product they sell has been carefully selected to offer the best quality and highest value, offers low cost (sometimes free) shipping, and provides friendly and helpful customer support!
Shopping FAQ
1.What Does “Expected Restock”, “Under restocking” And “Sold Out Currently” Mean
2.Will I Get An AC Adapter For My Country?
3.When Will An Item Be Back In Stock?
4.What Is Preorder?
5.I Can’t Find A Product On Your Website Anymore Is It Still Available?
6.Where Do I Find More Information About Product Features?
7.Can I View Prices In Different Currencies?
Ordering FAQ
- I Need Help Placing An Order
- Do I Have To Pay VAT / Sales Tax?
- Why Was My Order Cancelled And My Payment Refunded?
Shipping FAQ
- Why is My Order Status Shown as “Back Order”?
- How Can I Track My Order?
- Why is My Order Status Showing that “The item is pre-advised”?
- Why Does My Tracking Show "Not Found"?
- Why Do I See No Updates in the Tracking Information of My Order
- Why Didn't I Get A Tracking Code?
- I Can See that My Order Status Shows “delivered” But I Have Not Received My Parcel.
- How Can I Solve This?What Is Split Shipped?
- How Do I Get My Order Status?
- Shipping methord
Support FAQ
- Items Are Missing From My Order, What Can I Do?
- Can I Return A Product?
- My Products Have Stopped Working CorrectlyMy Product Arrived
- Faulty/Damaged/Different
- I Can Not Operate My Unit, The Instructions Are Not Clear Can I Get
- Assistance?
- How do I upload the product video?
- I Was Sent The Incorrect AC Adapter For My Country, What Can I Do?
- How Long Will It Take To Receive My Refund?
- Can I Get Spare Parts?
More about FAQ, please check here: https://www.banggood.com/help_center, or contact us directly.