Defected AR coating on HaikeLite MT03

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yuhsin91123
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Defected AR coating on HaikeLite MT03

The AR coating is defected and missing in some area on my HaikeLite MT03 lens. Submit a ticket to GearBest for return & exchange with pictures and they replied me with $5 USD partial refund and I keep the item. Really??? 5 USD? I know I get to keep the item but how much is the light….?

Does anyone know how to remove the lens? I’ve broke many things in my life and I don’t want to break this too…. I’m trying to contact them (GB)or HaikeLite to send a new lens and see if I can fix this myself.

Since I heard shipping back from USA to CN will be like $60 or something.

Also, I can see the output in dimmer on the wall up close range. The missing coating is about 20% area. And it’s noticeable for close up range to the white wall.

Edited by: yuhsin91123 on 10/15/2017 - 00:16
Tally-ho
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Ask GearBest to resend the AR lens only.

I received an Astrolux S41 from Banggood that was not turning ON at all. The battery tube and clicky were OK then I asked for a resend on the complete head only. They asked me to test a few things before confirming to resend the head, it took 2 days and 5 messages.

Stay concise and polite.

yuhsin91123
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Update, So I told them a lens is more than enough to fix this problem and I kindly request the lens only. It seems like they just don’t read the message and left it for computer to respond…

So today they offer
1. Return and do full refund back into my bank (I have to pay shipping which I heard it would be $50~$60 USD)

2. Partial refund and I keep the product, in this case they offered $15 to GB wallet.

3. Resent the item to me and I keep the original but I have to pay handling fee of $60 USD.

Not sure if the handling fee is negotiable to lower or not but all I really need is a lens… ( Can’t even find an aftermarket lens with the right size)

JasonWW
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They are trying to get you to give up. Just keep telling them you want a new lense. Did you send a picture showing the problem on the old lens?

If not, do that.

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yuhsin91123
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JasonWW wrote:
They are trying to get you to give up. Just keep telling them you want a new lense. Did you send a picture showing the problem on the old lens?

If not, do that.

Yes I did, I showed 3 pictures:
- The AR cut off point (purple reflection and no refection)
-What it should look like (AR coating and reflecting purples)
-The spot with no AR coating (No purple reflections)

All 3 images were clear and close up.

Tbh, I was thinking $60 for another MT03 isn’t bad considering how much they are listed. But I don’t really need the same light in the same tint.
I will keep telling them all I need is a glass lens that’s like $5~$10…

Lightbringer
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Ask in one of the GB forums here? Got some nice reps who might step in to help.

Sometimes it seems that those who do CS just read from a script, and those are the actions they’re locked into. Might not be their fault, just what they’re allowed to do.

Doing it here on a GB-related forum, the reps probably have more leeway and flexibility.

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yuhsin91123
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I tried PM and they advised me to submit a ticket since it is after-sale question… I am giving them my few last patience and hope this can be resolved soon

JasonWW
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What is the lens diameter?

You can get up to 76mm ultra clear plastic AR coated lens here:
https://www.flashlightlens.com/index.php?app=ecom&ns=prodshow&ref=UCLp_AR

These are some of the best around and offer better protection from a drop.

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yuhsin91123
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JasonWW wrote:
What is the lens diameter?

If I measured it correctly, it is 68mm

JasonWW
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They carry a 68mm 2.2mm or 2.9mm thick. About $9 or $10 dollars.

Maybe you can get ask them for $10 refund so you can buy a new lens?

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yuhsin91123
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JasonWW wrote:
They carry a 68mm 2.2mm or 2.9mm thick. About $9 or $10 dollars.

Maybe you can get ask them for $10 refund so you can buy a new lens?

Do you have the link for me to check it out?

JasonWW
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Post 8

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yuhsin91123
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I don’t know how I missed that… thanks!
And what are the difference of non-glass lens vs glass? Would the non glass melt?
it says “LED or low heat applications” MT03 doesn’t get melting hot but it’s pretty warm in my book… I actually saw this few days after I found the defect and it’s the non glass lens stopped me from buying.

JasonWW
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Shoot a PM to DBCustom. Dale uses these lenses a lot in his hotrod lights. He knows all about them.

http://budgetlightforum.com/user/6273

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yuhsin91123
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Update:

1. Remains the same, return the item and refund (I still pay shipments)
2. Partial refun into my GB wallet of $25 USD (first was $5 then they offered $15 to GB wallet)
3. Keep the item and they will resend a new HaikeLite MY03 for $50 handing fee

Well… why can’t they just send a $5 dollar lens lol Facepalm

Saw some reviewers posted a video that GB did a resend with defected product. And I asked if there was handling fees, and confirmed that they (GB) didn’t ask for handling fees.

Is this because they’re product reviewer? And afraid they’re getting bad reviews online?
TBH… I really think the discussion forums like BLF etc can do as much or more impacts…

Lightbringer
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yuhsin91123 wrote:
Saw some reviewers posted a video that GB did a resend with defected product. And I asked if there was handling fees, and confirmed that they (GB) didn’t ask for handling fees.

Is this because they’re product reviewer? And afraid they’re getting bad reviews online?

TBH… I really think the discussion forums like BLF etc can do as much or more impacts…

So then just review the light. <cackle>

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JasonWW
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Have you tried contacting Haikelite about buying a new lens?

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JasonWW
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Maybe just take the $25 credit and buy a new lens from Haikelite or that UCLp unit. Then buy whatever you want with the credit. Seems like a good option.

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Ronin42
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As they are not the mfg just a distributor. they don’t have “parts” if they take a lens out and send it to you (a convoluted process in china it seems) then they have a light with no lens and its bad/dead inventory. so disassembling and parting out inventory is what they want to avoid at all costs.

Take the money and buy what you want. $25 should cover any thing you choose.

(“It’s good that most people can’t remember their previous lives. Otherwise
things would be a lot more complicated than they already are.”
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Lightbringer
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JasonWW wrote:
Maybe just take the $25 credit and buy a new lens from Haikelite or that UCLp unit. Then buy whatever you want with the credit. Seems like a good option.

Ooh, 25bux is way better’n 5bux. Yeah, you can get quite a nice piece of glass for that. And more.

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JasonWW
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Ronin42 wrote:
As they are not the mfg just a distributor. they don’t have “parts” if they take a lens out and send it to you (a convoluted process in china it seems) then they have a light with no lens and its bad/dead inventory. so disassembling and parting out inventory is what they want to avoid at all costs.

They would not do that. They would arrange to have Haikilite send you a lens, but maybe they can’t for some reason. I’m sure a lens from Haikelite is way less than $25 so they must have some type of trouble arranging that.

I know Haikelite sometimes won’t answer emails for days or even a week.

I too would take the $25 credit and buy a uclp. You should get it quick as well since the are in the US.

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yuhsin91123
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Thanks for the advice guys! And I did emailed HaikeLite ( 2 times, one on their site and one with direct copy of the email address) No replies.

The thing with 25$ credit is that I can only use on GB website… it’s not a cash refund back to my bank.

If they want to send me a new light I am not paying $50 for it. I will keep on trying and keep updates posted.

JasonWW
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Surely you need some batteries or a new light maybe? Ha ha, I have no problem spending money at GB.

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T18
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Gear Best is getting really bad these days, just keep at them and tell them to please either send a new lens or a new light that’s it.
If you paid with PayPal then you could open a dispute as well or tell them if they don’t send you what you need to get this light fixed you will fly to China a kick some butte, that will scare them. I’m kidding..

They will eventually send you a new light or the lens, I don’t know anyone who has ever mailed anything back to China, but I know plenty of new members who the vendors in China thought they could mess with their minds and make them think they would have to pay $60 to ship the light back and that is baloney,
Banggood and I’m fairly sure GearBest both have U.S. shops and if it were to shipped anywhere it would be there.

I had a Haike with the same sort of AR missing issue and it was from G.B. as well, and they sent me a new light but not after a bunch of back and forth stuff.
I told them I thought Haike had glued the bezel onto the light and I couldn’t get it off and besides I thought that Gear Best was the number one best online store to buy from in China, and I was also told that Gear Best was the best and only place to shop because they are so honorable and always stand behind their products and protect their customers from the thieves and I was also told that Gear Best was always a safe place to shop because they are so honest and that you can always trust them and they are so much better than Banggood who always lies to their customers and just takes their money and tries to trick the customer and always tries to cheat the innocent customer, I told GB that I thought maybe my good friend meant to say Gearbest was the thieves and not Banggood, and they sent me a new light. LOL and a note saying, sorry for the inconvenience, we value you as our customer, Ya, that’s what I thought.

JasonWW
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The only way to ship it back to china and make sure it gets there is to use DHL and DHL charges a lot. So many non DHL packages from US to China just dissappear and you are out of luck.

Have you tried flipping the lens over? You only need a good AR coating on the inside. The outside should not matter.

Maybe the outer AR layer could effect the color shift? That I don’t know.

You could always just rub the coating off so you get a consistent, clear lens. Or put the good side towards the leds and then remove the outer sides AR coating.

Is there any way you could post some pics? I’ve never seen an inconsistent coating and how it effects the beam. I guess certain areas are brighter?

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yuhsin91123
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JasonWW wrote:
The only way to ship it back to china and make sure it gets there is to use DHL and DHL charges a lot. So many non DHL packages from US to China just dissappear and you are out of luck.

Have you tried flipping the lens over? You only need a good AR coating on the inside. The outside should not matter.

Maybe the outer AR layer could effect the color shift? That I don’t know.

You could always just rub the coating off so you get a consistent, clear lens. Or put the good side towards the leds and then remove the outer sides AR coating.

Is there any way you could post some pics? I’ve never seen an inconsistent coating and how it effects the beam. I guess certain areas are brighter?

The coating is completely not there for the defected part, so flipping them would be the same. I just told GB the best I can do is $25 for resend if free isn’t possible.
If they agreed to that, then cool another MT03 for $25 but what am I going to do with it lol. Shelf queen probably… ( I offered $25 since I don’t want to make this difficult for them too, but I am not paying $50 or $60)

JasonWW
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Idk, it seems your making a big deal over a tiny issue that doesn’t even effect the light. It works just fine, right? No power or switch issues, no dents, nothing broken?

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yuhsin91123
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JasonWW wrote:
Idk, it seems your making a big deal over a tiny issue that doesn’t even effect the light. It works just fine, right? No power or switch issues, no dents, nothing broken?

few imperfections on the body (mini dents but this I can live with) stripped screws on the battery carriage and the body (Picture is also sent to them), the ON/OFF button feels off, sometimes I will be grab and press the switch and it was the “wrong” spot, I have to find the “right” spot on the switch to turn it ON.
I really don’t want to make this a big deal out of it. Of course we can’t expect it to be perfect but I am sure lots of us expect things to be in a certain way when we paid for the product they purchased.

Tom E
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Where are you located? I can swap a lens with you. I can also see bout trouble-shooting the switch. I'm in Deer Park out in Suffolk. I can work ok with that lens. Been wanting to swap mine out for a replacement anyway. Let me know - pm me if you'd like. I have a 2nd MT03 on the way as well.

yuhsin91123
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I used to be nearby east Meadow, now I’ve relocated to NJ but I still went back to LI weekly to visiting my friends. Maybe we will be able to arranged something. I will let you know!
2nd MT03? Is it the newer version that’s going on in group buy?

Tom E
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Yea, just ordered last night, shipped today. Bit pricey though even with the coupon.

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