Defected AR coating on HaikeLite MT03

The AR coating is defected and missing in some area on my HaikeLite MT03 lens. Submit a ticket to GearBest for return & exchange with pictures and they replied me with $5 USD partial refund and I keep the item. Really??? 5 USD? I know I get to keep the item but how much is the light….?

Does anyone know how to remove the lens? I’ve broke many things in my life and I don’t want to break this too…. I’m trying to contact them (GB)or HaikeLite to send a new lens and see if I can fix this myself.

Since I heard shipping back from USA to CN will be like $60 or something.

Also, I can see the output in dimmer on the wall up close range. The missing coating is about 20% area. And it’s noticeable for close up range to the white wall.

Ask GearBest to resend the AR lens only.

I received an Astrolux S41 from Banggood that was not turning ON at all. The battery tube and clicky were OK then I asked for a resend on the complete head only. They asked me to test a few things before confirming to resend the head, it took 2 days and 5 messages.

Stay concise and polite.

Update, So I told them a lens is more than enough to fix this problem and I kindly request the lens only. It seems like they just don’t read the message and left it for computer to respond…

So today they offer

  1. Return and do full refund back into my bank (I have to pay shipping which I heard it would be $50~$60 USD)

2. Partial refund and I keep the product, in this case they offered $15 to GB wallet.

3. Resent the item to me and I keep the original but I have to pay handling fee of $60 USD.

Not sure if the handling fee is negotiable to lower or not but all I really need is a lens… ( Can’t even find an aftermarket lens with the right size)

They are trying to get you to give up. Just keep telling them you want a new lense. Did you send a picture showing the problem on the old lens?

If not, do that.

Yes I did, I showed 3 pictures:

  • The AR cut off point (purple reflection and no refection)
    -What it should look like (AR coating and reflecting purples)
    -The spot with no AR coating (No purple reflections)

All 3 images were clear and close up.

Tbh, I was thinking $60 for another MT03 isn’t bad considering how much they are listed. But I don’t really need the same light in the same tint.
I will keep telling them all I need is a glass lens that’s like $5~$10…

Ask in one of the GB forums here? Got some nice reps who might step in to help.

Sometimes it seems that those who do CS just read from a script, and those are the actions they’re locked into. Might not be their fault, just what they’re allowed to do.

Doing it here on a GB-related forum, the reps probably have more leeway and flexibility.

I tried PM and they advised me to submit a ticket since it is after-sale question… I am giving them my few last patience and hope this can be resolved soon

What is the lens diameter?

You can get up to 76mm ultra clear plastic AR coated lens here:

These are some of the best around and offer better protection from a drop.

If I measured it correctly, it is 68mm

They carry a 68mm 2.2mm or 2.9mm thick. About $9 or $10 dollars.

Maybe you can get ask them for $10 refund so you can buy a new lens?

Do you have the link for me to check it out?

Post 8

I don’t know how I missed that… thanks!
And what are the difference of non-glass lens vs glass? Would the non glass melt?
it says “LED or low heat applications” MT03 doesn’t get melting hot but it’s pretty warm in my book… I actually saw this few days after I found the defect and it’s the non glass lens stopped me from buying.

Shoot a PM to DBCustom. Dale uses these lenses a lot in his hotrod lights. He knows all about them.

http://budgetlightforum.com/user/6273

Update:

1. Remains the same, return the item and refund (I still pay shipments)
2. Partial refun into my GB wallet of $25 USD (first was $5 then they offered $15 to GB wallet)
3. Keep the item and they will resend a new HaikeLite MY03 for $50 handing fee

Well… why can’t they just send a $5 dollar lens lol :person_facepalming:

Saw some reviewers posted a video that GB did a resend with defected product. And I asked if there was handling fees, and confirmed that they (GB) didn’t ask for handling fees.

Is this because they’re product reviewer? And afraid they’re getting bad reviews online?
TBH… I really think the discussion forums like BLF etc can do as much or more impacts…

So then just review the light. <cackle>

Have you tried contacting Haikelite about buying a new lens?

Maybe just take the $25 credit and buy a new lens from Haikelite or that UCLp unit. Then buy whatever you want with the credit. Seems like a good option.

As they are not the mfg just a distributor. they don’t have “parts” if they take a lens out and send it to you (a convoluted process in china it seems) then they have a light with no lens and its bad/dead inventory. so disassembling and parting out inventory is what they want to avoid at all costs.

Take the money and buy what you want. $25 should cover any thing you choose.

Ooh, 25bux is way better’n 5bux. Yeah, you can get quite a nice piece of glass for that. And more.