Armytek: "hassle free" warranty? nah

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jonathandowers
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Armytek: "hassle free" warranty? nah

Two Wizard Pro’s failed within 6 months of no abuse (used indoors for benchwork). I dug them out from the junk bin and contacted Armytek.

https://imgur.com/a/AYJ9U

“Hassle-free” my butt.

jonathandowers
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Which light is that?

start90a
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jonathandowers
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Wow, that is way cheaper than I thought. Thank you.

start90a
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Skilhunt was down to 24.99$ with coupon

atbglenn
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Lexal, coupon code please.

Boycott Nike

legopacific
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I really don’t see what the problem is. By the timestamps, it appears that Armytek was very responsive and gave you exactly what you wanted and even compensated you for the return shipping. Your screenshot is an excellent example of a hassle free warranty.

Mkduffer
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legopacific wrote:
I really don’t see what the problem is. By the timestamps, it appears that Armytek was very responsive and gave you exactly what you wanted and even compensated you for the return shipping. Your screenshot is an excellent example of a hassle free warranty.

I agree. Their warranty page states that the customer is responsible to pay for return postage. Seems to me that their offer of $15 of merchandise is above and beyond the call. If companies paid for any “claims” of damage, they’d quickly go broke. It’s one of the trade-offs of not purchasing from a local store. The way I see it, having to send back the occasional item and pay for the shipping is by far offset by the money I save.

Bummer that your lights aren’t working. Best of luck getting the issues resolved.

People say I’m a flashaholic like it’s a bad thing…

niraya
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Obviously they need some control before sending you new lamp. They can’t sent one to everyone who asks for it. And compensating for postage speaks for them as being great service. I see your post as actually promoting their truly hassle free warranty.

mrheosuper
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wow, even the cheap brand utorch has a better CS, once my utorch ut01 is broken, i asked GB to send me new one, the only thing they asked from me is “ a video of your broken light”, not a real light

Forgot my pen

The_Driver
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Why did you post this in multiple forums?
Your pics show that the customer service is doing its job.

dw911
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Wow, id say that is pretty good.
You want to try Gearbest if you want hassle, after buying 100s of items from them and no issues,i had one item turn non working, thought it would be simple to sort out, no such luck, Gearbest wanted several videos of dead item not working, whilst giving me the email run around in chinglish.
I just gave up and just dont buy from Gearbest anymore.

So would have been over the moon to have received the customer service you got Smile

CJ Avlis
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Saw OP’s other thread on another forum. Sheesh…surprised to see that he didnt list Armytek not driving a new light to his house and setting it up, as part of the hassle they are subjecting him to. Facepalm

MtnDon
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I can not imagine how the service you received could have been better. They responded in a timely manner. It is not unusual for them to ask for video or photos of the problem. Maybe a small hassle on your part to make a video but most of us do have that ability, and none of us can expect anyone to simply take our word that the light does not work. You should probably only buy from sellers in your own immediate area.

Bob_McBob
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MtnDon wrote:
I can not imagine how the service you received could have been better. They responded in a timely manner. It is not unusual for them to ask for video or photos of the problem. Maybe a small hassle on your part to make a video but most of us do have that ability, and none of us can expect anyone to simply take our word that the light does not work. You should probably only buy from sellers in your own immediate area.

He’s been holding on to this grudge for several years.

https://www.reddit.com/r/flashlight/comments/7j5wu9/why_you_should_never...

Mkduffer
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I had a bad Klarus Mi7 that I bought from Gearbest. Gearbest’s idea of customer service was that they would give me a $5 credit if I’d keep the defective light. Contacted Klarus and they said to deal with Gearbest. Now THAT’S customer service. NAWT

People say I’m a flashaholic like it’s a bad thing…

Angler
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Bob_McBob wrote:

He’s been holding on to this grudge for several years.

https://www.reddit.com/r/flashlight/comments/7j5wu9/why_you_should_never...

Nice catch. The dates on his screenshot emails are over 3 years old.

Still being angry about being asked to return defective product 3 years later, enough to make posts on multiple websites, is incredibly odd.
I hope reading this doesn’t make him mad. Might flare up sometime in 2020. Flat Stare

Lightbringer
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niraya wrote:
Obviously they need some control before sending you new lamp. They can’t sent one to everyone who asks for it. And compensating for postage speaks for them as being great service. I see your post as actually promoting their truly hassle free warranty.

Me, I prefer it the way Fasttech does it for DOAs. Send an image of the receipt for postage, they refund that amount to the card you used to buy it.

Dunno how long is the warranty, but anything beyond DOA, yeah, you’d probably be expected to front some of the postage. I think even Mag stipulates that you send the dead light on your own dime, even if it’s ruined by alkaleaks, if you deep-fry it, use it to drive nails when you can’t find your hammer, etc.

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

Enderman
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Yeah this person clearly has no idea how warranties and returns work.
That was very hassle free.

Hopefully they don’t give him anything in return after that very rude email at the end.

Lightbringer
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Bob_McBob wrote:
He’s been holding on to this grudge for several years.

https://www.reddit.com/r/flashlight/comments/7j5wu9/why_you_should_never...

Ummm, “foxy tit”? Really?

Facepalm

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Lightbringer
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Oooookay.

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The_Driver
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Simon55 wrote:
What is really Canadian in those flashlights?

Why are you trolling? What is your problem?

Do YOU own an Armytek light?

All your posts here until now are rather useless and just making this thread more difficult to read.

MtnDon
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Does it matter?

Mkduffer
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Simon55 wrote:
Symbols matter, names matter, just like quality matters.

I am just curious to learn more about the best flashlight in the world,
which part of ArmyTek lights are manufactured or “at least” assembled in Canada?

Is my question clear enough?

You want to know about ArmyTek? A quick visit to their website might help.
https://www.armytek.com/contact/about-armytek.html

People say I’m a flashaholic like it’s a bad thing…

The_Driver
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Simon55 wrote:
There is a Canadian address and flag on their website.

So, which part of ArmyTek lights are manufactured or “at least” assembled in Canada?

Is my question clear enough?

Yes your question is clear, but is rather useless. You are intentionally trolling.

Have you ever heard of Apple? They are US company (their products are designed in the US). Yet their iPhones are made in China.

Where something is made makes no difference. Only how good it actually is.

Enderman
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The company was established in canada, operates from canada, and ships the products from canada.
Idk if they are assembled here, but they obviously are manufactured in another country like pretty much everything these days.

raccoon city
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JakeDjanitor
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I am in the process of returning a light now. They are definitely reasonable. Even offered me $15 in accessories to offset the shipping cost. It was a few weeks ago I think I was quoted between $30 and $40 closer to 40.
I did not ship. I will repack in a different box and send either ups or USPS . whichever is cheaper.

Does anyone know cheapest way to ship from USA to Canada? I have already received a new wizard pro. My last one switch failed but they sent me an upgraded model maybe my old one was not fixable? The predator I sent them to fix was upgraded as well. But the one they sent me must have slipped QC and I am sending it back for repair.
MtnDon
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Somewhere on the Armytek website they clearly state they have a factory in China. China can and does make quality goods; the aforementioned iPhones are a prime example as are Lenovo PC’s. China also produces items of dubious quality, often because someone demanded a certain product be produced for a low price.

Boaz
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