Haikelite MT01 UPDATE, replacement arrived)

Update, May,1st,2018:
The replacement MT01 finally arrived from Haikelite. Not sure if any one else found that most regular non-protected 18650s are still to long for the battery tube in this model, but after cutting off the springs & adding three tiny brass washers to the back PCB to make the battery tubes long enough to work with 18650 cells, the replacement works great.

UPDATE A THE BOTTOM OF OP: ( March,26,2018)

So i bought the MT01 back in August from a GB coupon post here & it arrived with flickering issues. I managed to fix that due to a bad cold-solder on the driver. it worked fine for another couple months, (very little use) and in December i noticed it was dimmer, and had a weird artifact in the hot-spot. I discovered half of the XHP50.2 LED is dead… (two of the four dies of the XHP50.2 on one side of the emitter does not light up.) :person_facepalming:

I checked the LED board, and everything is good there, but the emitter is just half dead. Should i try contacting Banggood or Hakilite on this?

* Update: - Dale from Haikelite contacted me via DM, and is working to offer to fix this issue i have with my MT01. (will post updates here on it when i hear back & on what they do for me.

* Update, March,1,2018 - I am still waiting for Haikelite to fix this issues, still nothing.

* UPDATE, March.25,2018 - So its been past 2 months now with a useless dead, failed MT01 i purchased not long ago, and Haikelite did NOTHING to fix my issue, all they did is give me the run-around, claiming this ” Dale ” person was supposed to contact me, (of whom never did after months ago,) and they kept delaying any fix for the faulty MT01 i bought from them through Banggood. As mentioned above, the XHP50.2 emitter burned out two of its four dies, then the light stopped working completely not long after. I tried another emitter, (a new XHP70 i had) but the light failed to turn on at all, so i guess the driver failed too??
Either way, the months passed and i still have a dead MT01 taken apart in a box that is basically junk. The last message that HaikeLite Official here on BLF sent me 2 days ago was: ” Could you please provide your banggood order number and email address? We send the XHP50.2 emitter with MCPCB to banggood, They will arrange the shipping to you” … REALLY?!
all they needed to do months ago is send me the parts directly or a replacement light, but NO, they come up with that idea? SO i have red-flagged Haikelite as a flashlight company with POOR to ZERO customer service. I will never buy another light from them, and will never recommend Haikelite to anyone, as if their light fails, they will likely get the shaft & BS that i did. I have had far better customer service from other established brands of lights i had an failure with before. Olight, Thorfire, Manker light, all have great customer service and will help their customers quickly, Haikelite will not. They claim they want to build great lights and succeed as a flashlight company? well they better fix their horrible lacking customer service first before i will ever buy again.

*UPDATE, March,26,2018 - Haikelite USA have read my upset and distaste for the delays and poor service on my dead MT01, so the last message they said they will ship a replacement light tomorrow. (unsure from where or how long it will take, but lets see if they live up to their promise this time, and will wait up to another month to see if i receive anything. I will post here again with an update once i do.

Man , if I had your skills I woudn’t even buy any flashlights .

I do hope you get this resolved to your satisfaction .

I don’t expect much from Hakelite or Banggood, so either way i plan to swap in a nice tinted MT-G2 or even a XHP70.

Update: Dale from Haikelite contacted me via DM, and is working to offer to fix this issue i have with my new MT01. (will post updates here on it when i hear back.

UPDATE: - - I still have not received any fix or reply for my dead MT01 light from Haikelite…

I hope they fix it mate!

What caused the problem?

Just a defective XHP50 LED. half the dies stopped working. (as seen in the photo above) it began to flicker then went dimer, then i noticed only have the LED was lighting up in all modes. I got a message from Haikelite, and they said the first batch of XHP 50.2 LED’s were “unstable” and they woudl take care of the problem, and never heard anything back after…

We will keep this thread bumped until resolved :slight_smile:

Contact Haikelite USA on here, he is the USA and Canada dealer. Says his customer service is second to none, give it a try.

I believe it was the same one who contacted me offer a fix for my bad MT01, but never got a reply back after i replied to them. >> http://budgetlightforum.com/user/20703

I don't get it. From what I read here, it has been one month and six days since they offered to help and still nothing? I was reading threads where I thought they had the best customer service around. Could be the old "keep quite and say nothing in hopes they go away" deal going on here.

That’s correct. I sent them back another reminder to the message that Haikelite sent me to remind them that i still have a MT01 that has a defective emitter.

It may be that they don't want to talk of fear that it will open up a whole can of worms with these emitters and we know now many of the XHP's are faulty.

their silence and in-action on fixing my dead MT01 will only lead to my distaste in their products & customer service. (bad reputations of manufacturers spread fast if they don’t stand up to their products when they fail.

Disappointing really as they talk good on one thread here at BLF and then totally ignore your defect. It just doesn't make any sense to me. I wonder if your emails are all of a sudden ending up in their spam folders? This has happened to me now and then.

They were actually DMs they send me here on BLF.

[/quote]

Nope you've never contacted me nor have I contacted you.

Unfortunately I do not have the parts for that light or I would just ship you one.

Getting anything from Haikelite right now will be next to impossible because of the Chinese Holiday. I can't even get A shipment that I desperately need of a totally new product. But that is the culture so I live with it.

I will however write down this issue and take it up with Dale in our next meeting.

If nothing else if he can ship me the part I can forward it on to you.

Or he can ship it directly.

Either way I will find some kind of result for you.

[/quote]

Nope you’ve never contacted me nor have I contacted you.

Unfortunately I do not have the parts for that light or I would just ship you one.

Getting anything from Haikelite right now will be next to impossible because of the  Chinese Holiday. I can’t even get A shipment that I desperately need of a totally new product. But that is the culture so I live with it.

I will however write down this issue and take it up with Dale in our next meeting.

If nothing else if he can ship me the part I can forward it on to you.

Or he can ship it directly.

Either way I will find some kind of result for you.

[/quote]

Someone from Haikelite did contact me via direct message here on BLF. (i can screenshot the messages he sent me and my replies if required. )

Someone from Haikelite did contact me via direct message here on BLF. (i can screenshot the messages he sent me and my replies if required.

I checked it... That was Dale... If you will notice his avatar does not have the USA on it. Either way I can promise you this is thje first I have spoken to you. And I will get some kind of result even of it comes to replacing the light which would have to ship from China as I do not have them in stock and simply bill the retailer you put based it from...