Astrolux C8 DOA

31 posts / 0 new
Last post
ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States
Astrolux C8 DOA

Hello all. I’m new to posting here but have been lurking for quite some time. I am fairly new to the wonders of quality budget flashlights.

I ordered an Astrolux C8 and when it arrived the board in the head that the spring is attached was hanging down into the body slightly. It was clearly not properly attached to the head. I press fitted it into the ledge that appears to be where it should reside. I popped in a fresh 30Q and NOTHING. I cant get it to work.

Ok so I think to myself I’ll go to Banggood’s website and submit for a replacement…. No luck there. The form refuses to submit. It requires I upload a pic, but it will not upload my pics. I work in IT so I am far from tech challenged. I am a bit frustrated. I cant find a way to notify them of the defect and request a replacement.Does anyone have any ideas?

I suppose at worst I got an expensive host. The problem is I wasn’t planning to learn that yet. I’d like to buy a few more and learn what I like and don’t like before I begin modding lights.

At any rate thank you all for a great forum full of awesome info

Ajohn

Lightbringer
Lightbringer's picture
Online
Last seen: 3 min ago
Joined: 08/30/2016 - 14:12
Posts: 16167
Location: nyc

It’s gotta make a good ground connection, so needs to be soldered in, or have a retaining ring or something to do so.

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

HONDARIDER
HONDARIDER's picture
Offline
Last seen: 5 months 6 days ago
Joined: 04/22/2018 - 11:45
Posts: 941
Location: Hot Springs, Arkansas

Can you post a pic of the issue here? I’m pretty sure of what you are speaking of but I would like to see it.

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States

Will do as soon as I get home.

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States

Lightbringer
Lightbringer's picture
Online
Last seen: 3 min ago
Joined: 08/30/2016 - 14:12
Posts: 16167
Location: nyc

Ain’t got the Astrolux version of this, but yeah, looks like it’s missing a retaining ring or something to make a connection between the ground ring around the periphery of the driver, and the head itself.

Cheap drivers just have solder-filled vias that are chopped down the middle, and are press-fit into an (unsolderable) Al head, so unless it’s got a brass pill (it doesn’t), it should need some kind of RR to hold it in.

Someone who actually has an Astrolux could probably give more detail how it’s actually done.

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

BlueSwordM
BlueSwordM's picture
Offline
Last seen: 2 hours 58 min ago
Joined: 11/29/2017 - 12:34
Posts: 5616
Location: Canada

There should be a brass retaining ring inside, like in this pic:

My very own high current Beryllium Copper springs Gen 3:
http://budgetlightforum.com/node/67401
Liitokala Aliexpress Stores Battery Fraud: http://budgetlightforum.com/node/60547

Lightbringer
Lightbringer's picture
Online
Last seen: 3 min ago
Joined: 08/30/2016 - 14:12
Posts: 16167
Location: nyc

Ah, there ya go…

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

HONDARIDER
HONDARIDER's picture
Offline
Last seen: 5 months 6 days ago
Joined: 04/22/2018 - 11:45
Posts: 941
Location: Hot Springs, Arkansas

No retaining ring. Odd. Still suprised it didn’t work with pressure from the battery. See if the retaining ring on the tailcap will thread on. Connect the negative end of the battery and the body with a volt meter or coin to see if it works at all.

HONDARIDER
HONDARIDER's picture
Offline
Last seen: 5 months 6 days ago
Joined: 04/22/2018 - 11:45
Posts: 941
Location: Hot Springs, Arkansas

Also once you get a picture to load they will probably send you a new light. I’ve had great luck with Banggood with defective products. Just takes a while.

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States
HONDARIDER wrote:
No retaining ring. Odd. Still suprised it didn’t work with pressure from the battery. See if the retaining ring on the tailcap will thread on. Connect the negative end of the battery and the body with a volt meter or coin to see if it works at all.

I will try this tonight.

HONDARIDER
HONDARIDER's picture
Offline
Last seen: 5 months 6 days ago
Joined: 04/22/2018 - 11:45
Posts: 941
Location: Hot Springs, Arkansas
ajohn151 wrote:
HONDARIDER wrote:
No retaining ring. Odd. Still suprised it didn’t work with pressure from the battery. See if the retaining ring on the tailcap will thread on. Connect the negative end of the battery and the body with a volt meter or coin to see if it works at all.

I will try this tonight.

Not sure if they are the same but it may be worth a try. I have a couple but just didn’t have time last night to dig one out.

Trail Trek
Trail Trek's picture
Offline
Last seen: 6 days 13 hours ago
Joined: 06/05/2018 - 12:10
Posts: 97
Location: United Kingdom

Bad luck, i think we have spoken about this issue on youtube but if you payed with paypal you could try getting a refund. Or try a different browser, i know its annoying but some sites have functions which just refuse to work on certain browsers. Also if you use an Adblock extension disable that as i had a few issues on certain pages with one running, so turn it off for those pages temp.
Good luck mate.

TT

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States

Trail Trek wrote:
Bad luck, i think we have spoken about this issue on youtube but if you payed with paypal you could try getting a refund. Or try a different browser, i know its annoying but some sites have functions which just refuse to work on certain browsers. Also if you use an Adblock extension disable that as i had a few issues on certain pages with one running, so turn it off for those pages temp.
Good luck mate.

TT

Yep this is the light we were discussing on YT. Thanks for the tips! I will work on it this evening or over the next couple days. I have 5 days off work after today.

I have to tell you TT your review of the TN4A is what pulled me into this world of flashlights. It’s all your fault! Lol!

A big thank to everyone responding so quickly and thoroughly! I knew everyone here would know immediately what the problem was and offer resolutions.

Trail Trek
Trail Trek's picture
Offline
Last seen: 6 days 13 hours ago
Joined: 06/05/2018 - 12:10
Posts: 97
Location: United Kingdom

Ha ha Smile sorry about that, soon you will be asking for the best excuses to use for the other half when yet another flashlight arrives. But to be fair they are highly useful tools in my opinion and you have to have spares!
I really want you to get this issue resolved, the people here are extremely knowledgeable so it will get sorted and don’t let one daft quality control mishap put you off.
Keep me posted if those things don’t work or you don’t get a sensible reply from Bangood.

TT

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States

Well I finally got through to Banggood. I sent video and photographic evidence and hopefully they will replace it. Do you all know if they require I return the original or if they say keep it? Just curious? I will attempt to move the ring from the tail cap to the head and see if the light works at all, later today.

Trail Trek
Trail Trek's picture
Offline
Last seen: 6 days 13 hours ago
Joined: 06/05/2018 - 12:10
Posts: 97
Location: United Kingdom

Usually you keep the dud, but that’s only from my own experience. Good luck mate.

toddcshoe
toddcshoe's picture
Offline
Last seen: 1 day 8 hours ago
Joined: 01/24/2018 - 23:49
Posts: 2627
Location: Foley, MO
ajohn151 wrote:
Well I finally got through to Banggood. I sent video and photographic evidence and hopefully they will replace it. Do you all know if they require I return the original or if they say keep it? Just curious? I will attempt to move the ring from the tail cap to the head and see if the light works at all, later today.

If they tell you to keep it, which they probably should, shoot me your address in a PM and I will send you the retaining ring you are needing. Then you can have two working lights.

"Everywhere I go, there I am"

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States
toddcshoe wrote:
ajohn151 wrote:
Well I finally got through to Banggood. I sent video and photographic evidence and hopefully they will replace it. Do you all know if they require I return the original or if they say keep it? Just curious? I will attempt to move the ring from the tail cap to the head and see if the light works at all, later today.

If they tell you to keep it, which they probably should, shoot me your address in a PM and I will send you the retaining ring you are needing. Then you can have two working lights.

Thanks! I will do that.

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States

Trail Trek wrote:
Ha ha Smile sorry about that, soon you will be asking for the best excuses to use for the other half when yet another flashlight arrives. But to be fair they are highly useful tools in my opinion and you have to have spares!
I really want you to get this issue resolved, the people here are extremely knowledgeable so it will get sorted and don’t let one daft quality control mishap put you off.
Keep me posted if those things don’t work or you don’t get a sensible reply from Bangood.

TT

Well I am getting a bit annoyed at Banggood. I finally got the form to submit. They emailed me asking for pics and video uploaded to YouTube. So I sent pics and a link to a quick YouTube video showing the packaging and the problem. They emailed back stating that was not good enough. So I did a 4 minute video. In the video I pull a fully charged 30Q off the charger, place it in the light, show the light does not work. I then place the same battery in a S2+ showing the battery is indeed good. I then place the battery back in the Astrolux just for good measure and show it is not working. I then took detailed pics of the light and the packaging including all barcodes. I got an email this morning simply stating try a different battery. I have tried 3 different batteries. Its irrelevant to try 100 batteries the light will not work without the retaining ring. It appears Banggood does not want to make good on this problem. I will never again buy anything from them ever. I will tell everyone I know to not risk it. Unless someone here has a connection with Banggood I will be looking to repair this light.

SIGShooter
SIGShooter's picture
Offline
Last seen: 2 hours 29 min ago
Joined: 07/14/2013 - 02:10
Posts: 2319
Location: northern california

ajohn151 wrote:
Trail Trek wrote:
Ha ha Smile sorry about that, soon you will be asking for the best excuses to use for the other half when yet another flashlight arrives. But to be fair they are highly useful tools in my opinion and you have to have spares!
I really want you to get this issue resolved, the people here are extremely knowledgeable so it will get sorted and don’t let one daft quality control mishap put you off.
Keep me posted if those things don’t work or you don’t get a sensible reply from Bangood.

TT

Well I am getting a bit annoyed at Banggood. I finally got the form to submit. They emailed me asking for pics and video uploaded to YouTube. So I sent pics and a link to a quick YouTube video showing the packaging and the problem. They emailed back stating that was not good enough. So I did a 4 minute video. In the video I pull a fully charged 30Q off the charger, place it in the light, show the light does not work. I then place the same battery in a S2+ showing the battery is indeed good. I then place the battery back in the Astrolux just for good measure and show it is not working. I then took detailed pics of the light and the packaging including all barcodes. I got an email this morning simply stating try a different battery. I have tried 3 different batteries. Its irrelevant to try 100 batteries the light will not work without the retaining ring. It appears Banggood does not want to make good on this problem. I will never again buy anything from them ever. I will tell everyone I know to not risk it. Unless someone here has a connection with Banggood I will be looking to repair this light.


Wouldn’t it be easier to just ask Banggood for a retaining ring? Maybe they’ll ship you one if that’s all you ask them for. You can also just solder the driver to the pill or put some solder on the driver ring so that it makes contact with the pill when press fitted into it.

That would be my preference rather than spending time on this.

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States

Asking Banggood anything seems an exercise in futility. I got an offer above for a proper retaining ring. If Banggood continues to give me the run around I will be reaching out to the kind person who offered to send me the proper ring.

Lightbringer
Lightbringer's picture
Online
Last seen: 3 min ago
Joined: 08/30/2016 - 14:12
Posts: 16167
Location: nyc

…and then go for a cc chargeback, pp dispute, whatever. That might get their attention. Evil

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

SIGShooter
SIGShooter's picture
Offline
Last seen: 2 hours 29 min ago
Joined: 07/14/2013 - 02:10
Posts: 2319
Location: northern california

ajohn151 wrote:
Asking Banggood anything seems an exercise in futility. I got an offer above for a proper retaining ring. If Banggood continues to give me the run around I will be reaching out to the kind person who offered to send me the proper ring.

If it were me that’s what I would do. And soldering the driver to the pill only takes a few minutes. Not sure if it’s still the case but in the past Convoy S series lights with chips on the spring side were soldered to the pill.
ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States

I didn’t think of that! I will give them till tomorrow and if I don’t get an acceptable resolution I will open a ticket with PP. thanks for the tip.

ajohn151
Offline
Last seen: 3 years 1 month ago
Joined: 11/19/2018 - 17:20
Posts: 15
Location: United States
SIGShooter wrote:
ajohn151 wrote:
Asking Banggood anything seems an exercise in futility. I got an offer above for a proper retaining ring. If Banggood continues to give me the run around I will be reaching out to the kind person who offered to send me the proper ring.
If it were me that’s what I would do. And soldering the driver to the pill only takes a few minutes. Not sure if it’s still the case but in the past Convoy S series lights with chips on the spring side were soldered to the pill.

I would prefer to have the proper ring but if all else fails I may be asking for directions on how to best solder it in. I am well adept at soldering I have no problem with that I just prefer to have it original.

Muto
Offline
Last seen: 6 hours 3 min ago
Joined: 09/04/2012 - 16:42
Posts: 2699
Location: Southeast, PA

For temporary, try mashing up a small amount of bare wire on each side of the driver to fill the gap and see if it will press fit this way.
Just so you can use the thing till your ring gets to you.

As far as the stupid video they made you make, it will be perfect for proving to Paypal that the flashlight they sent you does not work and is missing parts Smile
No sense in getting worked up over their stupidity, it is just a delay tactic that the Chinaman uses.

Go right at them where they live, (The Money) tell them they 2 choices, replace or refund. No more videos, emails, etc.
You will get a response.
HTH

Later,
Keith

The difference between Hoarding and Collecting is the illusion of Organization
.
.“I will get one of flashlight from patrol car”

“History doesn’t repeat itself, but it sometimes rhymes,” Mark Twain

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards

BlancoFire
BlancoFire's picture
Offline
Last seen: 2 years 6 months ago
Joined: 04/19/2018 - 16:32
Posts: 71
Location: United States

Keeping the dud. Thats been my experience, and a well tuned run around from the sellers.

Trail Trek
Trail Trek's picture
Offline
Last seen: 6 days 13 hours ago
Joined: 06/05/2018 - 12:10
Posts: 97
Location: United Kingdom

It sounds to me like whoever is getting the report of the issue is trying to put you off saying send pics, send videos, wear a batman costume while holding flashlight etc.
Be persistent you are in the right here. if they still fail just try a paypal or CC refund. Im sorry you are having these issues.

Lightbringer
Lightbringer's picture
Online
Last seen: 3 min ago
Joined: 08/30/2016 - 14:12
Posts: 16167
Location: nyc

Trail Trek wrote:
It sounds to me like whoever is getting the report of the issue is trying to put you off saying send pics, send videos, wear a batman costume while holding flashlight etc.
Whew. I’m glad I’m not the only one they made do that…

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

SIGShooter
SIGShooter's picture
Offline
Last seen: 2 hours 29 min ago
Joined: 07/14/2013 - 02:10
Posts: 2319
Location: northern california

If it was me I would just avoid all this aggravation and fix the issue myself. As I mentioned before you can solder the driver to the pill. Or if you don’t want to do that then push some thin wires through a few of the holes in the driver, solder them to the board, and then trim them so that you get a good press-fit to the pill.

You don’t even have to solder the wires but I usually do that to make sure they don’t break when I push the driver into the pill and to insure that I get a good electrical connection.

Either option will take 15 minutes or less and will save hours of back-and-forth work to get a driver ring.