My order took 2 months to be delivered to Australia —-

Was told in 2 or 3 emails that package was sent on 07 Feb but on package was marked sent 02 March & Arrived 05 April
Not very honest Mr Banggood

Still waiting on my skilhunt ordered on 13th feb. I’m done with banggood. Tomorrow I open a paypal dispute. Never order from them again.

hasddie293 wrote:

So i have decided to cancel the order on 1st april, reason is pretty clear…wait for 4 weeks is very time consumimg and you don’t know a lot is going on. The order supposed to be ship on 20 april. Ok, BG response team are delay by just 1 day. I see it within 72hours. Its was not as immidiate, they will asking again as for comfirmation. Then they will send “list” of online payment methods with specifying process period/time for each individual methods. E.g Me, via Credit card will take 7-14 days to show up in my acc. Others, I just note paypal withing 1 bussiness day(say on the list). Last, notfying email come after as notify cancel order details and came with “list”. I check order status also been cancel.

So i need to wait. I think patient cost more than flashlight. Anyway til here so far so good.

Today[13th april] I check up my account to see whether BG has successfully did my refund. I was surprised, the refund was show up..but early then from what i’ve expected. I thought was 7-14 days process, it was in 3 days[cancel in 1st april and refund show on the 3rd april].
So BG manage refund pretty quickly on my pre-order cancelation. Cancel it bcos I couldn’t hold my addict[flasholic] which supposed to be shipped on 20 april.
If ask whether I’m going to use BG again, I would try another one and this time using paypal. I also had learned that before purchased with BG you need to see the date, the stock and etc, so keep it out of trouble. So far so good for me this time,..

Hm.. Ordered today, contacted live chát on bg, promised that it Will bé sent asap cos my birthday.. And i gót notif. Email that it was sent… So I Will report.. Strange

Losers said they shipped Astrolux FT03 on April 6th 2019 and gave tracking that only says shipping label created, now today they send this;

Dear Banggood customer,

We would like to take this opportunity to thank you for shopping with us. (Sucker)
We are sorry to inform you that your order 619XXX would be delayed 7 business days due to the strict customs inspection in the peak season. The tracking information will be updated in a few days after the order is dispatched. (Sounds believable right?)
We hope your understanding and we will deliver your order as soon as possible. (When we get more, Maybe)
We apologize for any inconvenience caused by this issue and hope for your kind understanding. (HA< HA< stupid American )
Should you have any further requests or information about your order, please do not hesitate to contact us. (we will let your email in the Spam folder)
Best regards, (SUCKER!)

Banggood Team

Nice Muto, very nice!! ..

Yea, that sounds bout right... 

After waiting 60 days (as requested), and some more days (as requested) I have still not received one of my orders. I didn’t opt for shipping insurance so Banggood are telling me I’m SOL. Do I have any recourse via PayPal or is this a lost cause?

hodor wrote:

After waiting 60 days (as requested), and some more days (as requested) I have still not received one of my orders. I didn’t opt for shipping insurance so Banggood are telling me I’m SOL. Do I have any recourse via PayPal or is this a lost cause?

BG shipping insurance has nothing to do to with it. You paid for goods, they did not arrive.

Forget dealing with BG customer service, too much hard work, they try many tricks to delay you, ask you to jump through hoops all the way. As a last resort, tell BG customer service they have 3 days to refund you otherwise you will make a PP claim. Or just make a claim via PP.

Yeah, I’ve had a few bad experiences with them this year already, really putting me off. Last year I had a faulty A6, got a replacement driver after sending a video. Relatively simple and painless process. This year, same cs rep, completely different story.

I’ve raised a claim and will escalate to a dispute in a few days. As you say, it is pointless speaking with their cs if they are not immediately receptive as they will just keep giving you the run around.

hodor wrote:

After waiting 60 days (as requested), and some more days (as requested) I have still not received one of my orders. I didn’t opt for shipping insurance so Banggood are telling me I’m SOL. Do I have any recourse via PayPal or is this a lost cause?

File paypal dispute immediately. The shipper takes your money, they are required to deliver. If there was no insurance, that is Banggood’s fault, not yours. You wouldn’t be able to insure or collect on the insurance even if you wanted to. Only the shipper can do that. If Banggood didn’t want to lose packages, they would require insurance for everything, and charge accordingly not giving customers the choice. Fact is, these chinese companies just swallow the insurance money anyway. They never insure anything even when they charge for it.

Wow,S9 ordered on 4/10, delivered on 4/29. Record time.

Ordered 4 batteries from BangGood on the 29th April from China to the UK. Was told they were shipped on the 1st April (now i read that, i’ve just noticed the date on there…) and have an EXPECTED delivery date of the 1st May 2019.

Now i KNOW that things from China can be held up and delayed and i wasn’t too worried as i had bought a flashlight from Aliexpress at the same time which apparently left there on the 31st March and arrived on the 25th April! But these are batteries, the box is tiny, surely it can’t take up that much space on a plane that it is put back and back and back?

Never had any issues with previous items from there though. All the others turned up in 5 – 15 days!

hm..ordered things 11 april…29 in hands….never had problems with them….

i would ask them after 2 weeks whats going on….or so…never waitid so long.except christmas and ch.new year…do the paypal dispute….2 months and more is not ok!!

yes.i did this for the first time with dealextreme.dead eshop for me….and money are back:))do the paypal

Glad you got your money back. … Stuff just happens sometimes.. for no reason.

Don’t let one bad experience outweigh all the 15+ good ones.

It sucks that the law of averages caught up to you. Your package is lost to who knows where. Might even show up. That is probably what they were hoping for. Next year I am staying away from CNY even if the deals are good. Too much drama.

I made my first order with BG on an in-stock Convoy C8+and two S9s for gifts using coupon codes last week. Now on backorder suddenly…

For several years, I considered BG to be a trusted seller.
Something’s wrong this year.

XTAR VC2 paid 27/02/2019 – not yet delivered, NCR18650 paid 7/7/2019 – not yet delivered,
DQG Slim paid 14.4.2019 – money back offered, allegedly not in stock but on stock,
Sofirn SP36 paid 25.4. – offered a refund.

I don’t understand the point of sale that doesn’t sell.

I wanted to add one more data point to the discussion:
- ordered a flashlight on banggood
- tracking showed up 3 days afterwards (on all relevant tracking sites)
- arrives at customs/import border check about 12 days afterwards
- at my door 5 days afterwards
In total 21 days with tracking.

their live chat sometimes work sometimes not?

never worked for me, but they are available immediately on facebook messenger

so-exactly one month-delivery from ordering….thats not bad,but also not so fast as i fought…