Armytek.com

Here is my experience with them:

I placed on order for Tiara A1 pro on February 7. It also turned out that there was a promotion so I got Partner Pro (which I don’t really need) for free. I paid $30 for DHL shipping from Germany with 7 days delivery time. For a week there was no progress and no communication from Armytek.

On February 14th I have contacted them and was told that it is out of stock in Germany and will be shipped from China “in the nearest time”.

Feb 18 (Monday): Seeing that there is still no progress I have contacted them again asking what “nearest time” means. I have been told that it will be shipped this week.

Feb 25: No communication and no progress. I am contacting them again mentioning that I have payed for DHL to get the item quickly and it is getting annoying. I am told gain that it will be shipped “this week”.
I am also getting in touch with Armytek here on BLF. I am promised to look into my issue.

March 2: No communication and no progress. I contact the CS again.

March 4: I also contact on BLF. I get a reply from CS saying that the flashlight, you guessed it, “will be shipped this week”.

March 5: I am finally told, both by e-mail and on BLF that the order has finally been shipped.

March 7: I get DHL tracking number

March 10: Finally delivered.

To sum it up (based on my single experience): shipping is terrible, customer service is OK, though not very proactive. They usually reply within a day Tue-Thu, they don’t reply on Sat-Mon. You have to keep an eye on your order because they won’t inform you if something goes wrong.

The most annoying part is that I chose them over other retailers because of 7 day DHL shipping.

33 days from order to delivery? That’s about normal. What’s not normal is being charged an extra $30 for it. I would definitely be trying to get that money back. You basically got normal shipping that was being disguised as express delivery and charged for it. I would think PayPal would make that right for you if Armytek doesn’t make it right. Which they should if they would like to keep getting business from BLF.

It was shipped by DHL, but it took them one month to do so. I’ll edit the original post to make it clear.

Ahhhh…………I think I see now. So the price included the fast shipping? I see. Yeah that is kind of sketchy of them. I thought they charged you an extra $30 for the shipping. My apologies.