KLARUS OFFICIAL DECLARATION

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Klarus Tactical...
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KLARUS OFFICIAL DECLARATION

Sorry if any confusion about last declaration, below is new clarify declaration, thanks for your attention!

Best regards!

KLARUS LIGHTING TECHNOLOGY CO., LIMITED

THE LIGHT YOU CAN TRUST

Official Website: www.klaruslight.com

 

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Edited by: Klarus Tactical... on 05/24/2019 - 07:51
tatasal
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Even if the Klarus light they are selling are genuine Klarus product?

I am of the opinion that manufacturers should honor warranty claims of their products as long it’s genuine…regardless where it was bought.

M3CSL
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well, which dealers ARE authorized dealers then?

Convoy S2+ 219b triple, Astrolux FT02, Maglite 3D, Solarforce L2t

hasddie293
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Mine safe… Thumbs Up

In search of the most ideal flashlight in town:
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5. Price$$$

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tatasal wrote:
Even if the Klarus light they are selling are genuine Klarus product?

I am of the opinion that manufacturers should honor warranty claims of their products as long it’s genuine…regardless where it was bought.


Me too.
Deputy Dog
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M3CSL wrote:
well, which dealers ARE authorized dealers then?

Yes, I’ve been looking at some Klarus products, is there a list of “authorized” dealers?

djozz
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Aftersales service is to be offered by the seller, not usually by the manufacturer. So this declaration should go the those non-authorised dealers, not to the customers. And it is a weird practice that Klarus apparently does sell their products to those non-authorised sellers that subsequently do not receive aftersales service, sounds like warranty-evasion Sick

I officially declare not to buy Klarus products anywhere until they solve this mystery to my satisfaction.
(never bought Klarus products anyway Silly Party )

M3CSL
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also, it is banGgood, not bangood.

Unless you want to ban all of these folks for good Wink

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Omega_17
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M3CSL wrote:
also, it is banGgood, not bangood.

Unless you want to ban all of these folks for good Wink

So technically banggood.com is kosher for Kalrus (sic). Big Smile

tatasal
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djozz wrote:
Aftersales service is to be offered by the seller, not usually by the manufacturer. So this declaration should go the those non-authorised dealers, not to the customers. And it is a weird practise that Klarus apparaently does sell their products to those non-authorised sellers that do not receive aftersales service, sounds like warranty-evasion Sick

I officially declare not to buy Klarus products anywhere until they solve this mystery to my satisfaction.
(never bought Klarus products anyway Silly Party )

Well, in my case, I have claimed warranty service for these brand of lights that failed on me, straight to the manufacturer:

Zebralight (SC600 × 2, switch) — I paid the freight to and back from China.
Fenix – TK41 — I paid the freight to China, them taking care of the freight back. Repaired light DOA, so they eventually sent an FD65 as replacement.
Nitecore -EA8 ( 2x,switch) — same RMA policy as Fenix above
Olight – same RMA as Fenix and Nitecore

In all cases I never bothered the runaround of going through the dealers ( for they are only sellers)…all the company asked are the serial numbers to check for authenticity, and that’s it.

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Flankry my dear I don’t give a damn (darned typos, dark chocolate must be kicking in).

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

Unloco
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I have several Klarus products purchased from some of the vendors that appear on the list.
By the publication of that list I guess that “there is locked cat”.
When “there is locked cat” I stop buying.
Therefore I declare: I will not buy more Klarus products until the “locked cat” is solved.

Thanks to Klarus for the alert.

ZoomieFan
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Very bad business practice if you ask me. Klarus should talk to the retailers. Not punishing buyers who had no idea the mentioned shops aren’t authorized distributors.

How can those shops even have the lights in stock if Klarus didn’t sell them to them?

Chargers: 1xBasen BD01 5/5, 1x Gyrfalcon All-88 4/5, LiitoKala: 3x100 3/5, 2x202 3/5, 1x402 3/5., MiBoxer C4-12 3/5.
Flashlights: DQG Tiny III 26650 5/5, FiTorch MR35 3/5, Haikelite SC26 HD 3/5, Lumintop Tool AA/AAA 4/5, Nitecore LA10, Sofirn C01 BLF 3200k/5600k 2/5, Zebralight H600Fc 3/5.
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Waiting for: (DQG Tiny) 21700 EDCs.

M3CSL
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there are multiple ways of getting stock. indirect channels, buying up inventory from secondary markets, straw man transaction from manufacturer.
So I understand why this official statement was issued; it is also useful information for buyers. A complete list of authorized sellers would be the right amendment though, including the latest warranty guidelines and what will happen to consumers who already bought from the stores listed above.

Convoy S2+ 219b triple, Astrolux FT02, Maglite 3D, Solarforce L2t

hIKARInoob
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Wow. This really needs some Klarification.

wle
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So where do all these “unauthorized” dealers, get stuff to sell?

wle

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I just spread the word on TLF, too. So, more (potential) Klarus customers will be warned about this business conduct.  Facepalm

I hereby officially declare not to buy any further Klarus products anywhere until Klarus stops taking their customers hostage upon conflicts between manufacturer and retailers.

hIKARInoob
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Lux-Perpetua wrote:

I just spread the word on TLF, too. So, more (potential) Klarus customers will be warned about this business conduct.  Facepalm

I hereby officially declare not to buy any further Klarus products anywhere until Klarus stops taking their customers hostage upon conflicts between manufacturer and retailers.

Klar.

mic6
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This is not okay. I will never buy another Klarus light until this is solved. !!!

My current:
Fenix HM65R, Nitecore TIP CRI, Nitecore NU35, Skilhunt H03, Skilhunt H03 RC, Emisar D4V2 (SST20), Emisar D4V2 (XP-L HI V3 3A), Emisar D1 (XP-L HI V2 3A), Emisar D4S (XP-L HI V2 3A), Lumintop GT MINI, Lumintop B01, Jetbeam Mini ONE

Muto
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Translation,

Some of our other High Margin sellers have their panties in a wad and are beetching about legit competition taking their profits, so now we will go on a Rant and try to tell our customers what and where they can buy our products under the veil of useless Threats.

OK, you told us and you did so, not in the Commercial section where you should be and now I Officially Declare………..You can ……Kiss my Azz.

Own a few Klarus products and while the fit and finish is good, they are not the end all nor are they something that makes me say “Ohh, I gotta have that”

Carry on!*

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Just another reason to not buy their product, make sure this gets posted on redit, CPF, TLF, Etc.

contactcr
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Just to pile on cause they seem to have a history of poor marketing choices:

https://www.reddit.com/r/flashlight/comments/a0n88o/klarus_with_a_strong...

Speadge
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Do we know for sure that’s legit? Is guy above (still) legit Klarus representative?
(yeah, I see avatar logo and nickname)

Update.
I got confirmation via klaruslight.com mail response that this announcement is authentic.

Scallywag
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I think this deklaration is the real counterfeit. They couldn't even get banggood.com right, I'm sure the real Klarus wouldn't make such an embarrassing mistake.

RobertB
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Speadge wrote:
Do we know for sure that’s legit? Is guy above (still) legit Klarus representative?

Yes

Pöbel
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djozz wrote:
Aftersales service is to be offered by the seller, not usually by the manufacturer. So this declaration should go the those non-authorised dealers, not to the customers. And it is a weird practice that Klarus apparently does sell their products to those non-authorised sellers that subsequently do not receive aftersales service, sounds like warranty-evasion Sick

I officially declare not to buy Klarus products anywhere until they solve this mystery to my satisfaction.
(never bought Klarus products anyway Silly Party )

while this is true, the manufacturer can freely choose to offer warranty on his own terms. This is on top of the after sales service which the dealer has to provide.

komeko
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Klarus torches are so backward that I have never had the desire to have even one. That’s why this declaration does not change anything for me.

Click on:        ANSI WHITE

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Speadge
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I actually like Klarus flashlights. Maybe some store above wants to get rid of their complete Klarus collection for low price, now? Silly
Waiting for megacheap Klarus deals by ban(g)good Silly

M3CSL
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They have a really cool silent/tactical switch. But I have never owned a klarus… now I may never do because nobody is authorized

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desmondkun
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Is this because thy have too many product reclaim and refund issue?

Take care of your flashlight and your flashlight will take care of you.

1stein
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Let’s declare we’ll never buy a Klarus flashlight. So the problem may be considered as solved Crazy

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