Don't buy Manker -- they don't support their products

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Witterings
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And there was me thinking about ordering my 4th Manker when I found this thread.

I have 2 E11’s, one I gave to my daughter for when she was working late, the other I ordered a nchia emitter and fitted it and with the warmer colour combined with the runtime / lumens is one of may favourite torches.

I was going to buy another E11 as I like it so much as a spare in case the other ever broke but maybe this thread has put me off, shame as I like my T01 ii as a great little pocket thrower as well.

Kevin Z
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I had a bit of a problem with manker (oops nearly put a W ) when I ordered a light with a warm led & they sent me cool white , I had a bit of a job trying to persuade them to take it back & resend what I ordered ,in the end I sent it back & got a refund through PayPal & got Paypal to cover the shipping , I won’t buy from them again.

aginthelaw
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wle wrote:
rngwn wrote:
aginthelaw wrote:
rngwn wrote:
I do regularly buy from China, and I would always prepare a nicely worded response pointing out how dumb paying postage to return defective product was. Since the postage of both buyers and sellers combined would usually added up to the same amount of the product’s value.

Can i get a copy of that in case I have to go through this again? Maybe it’ll work next time

Not the exact wording but here’s the conversation that is edited to fit the context.

Quote:

….

Instead of me asking you for the refund, I would rather ask if you can send us the parts that is broken to us so we can fix it instead. I believe it would be cheaper this way.

….

Please confirm to me with the photos of the new parts you will be sending before actually send them here. I will consider this as a “refund” for this purchase. I believe we can solve this problem without costing us too much or ‘open dispute’ for this.

….

Then the Chinese dude was like screw it, I better send you the whole thing without bothering with the returns.

As always, your mileage may vary.

if you can order from aliexpress, they have a pretty good refund return policy
usually you just take a picture of something related to the problem
file their report
and ali refunds your money==usually no actual return necessary
they deal with the vendor

wle

Well, here’s the follow up: 7 months later they sent the parts and none of them work

never fear shadows…it means a light shines nearby

Nicolicous
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well not as bad as Haikelite.

Been waiting for driver replacement well over a year now hahah.

never again.

Nico -.-

LumenWop
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Anybody happen to know of a red filter, that will fit the Manker e11?

• 100% Brand New
• Hight Quality Product
• Good Shape and Beautiful Design
• Easy to Use, Set up and Install
• Make your life better
• Good design and beautiful shape

Witterings
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Such a shame as they have some decent lights … didn’t they used to make the BLF A6 and then they stopped when Bangood tried to knock them down on price and they felt they couldn’t retain the level of quality at what they were prepared to pay them so declined.

LumenWop
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I still can’t log into Mankerlight.com Anybody else have this problem?

• 100% Brand New
• Hight Quality Product
• Good Shape and Beautiful Design
• Easy to Use, Set up and Install
• Make your life better
• Good design and beautiful shape

beggindog
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Don’t use vaseline. Try Super Lube

t ouellette

Chatika vas Paus
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Another disappointment with EDC Muscle Combo. I received an E14 III without glass and with a poorly finished bezel. Manker assured that he would send a new one along with the glass. I got a message that they will send in a few days because they have to make a new bezel with my number.

When the first impressions of the group purchase waned. Manker hasn’t been here for about two months. During this time, I sent several messages here and by email. No response. Then they suddenly appeared to announce the release of a new flashlight. Still no answer.

Say what you want, but to me it looks like they came here for our money doing group buy and then disappeared. They only came back for more mentioning a new product.

Even if I would like to get rid of and sell this combo, no one will buy a poorly finished and incomplete flashlight.

Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

zoulas
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My friend (OP,) you want too much. We live in a world of cheap prices, machine made products made in Chinese sweat shops. When you order from a Chinese company , its a one way transaction. There is no guarantee, no return policy, no satisfaction guarantee, no implied warranty. Nothing.

Your choice to buy it or not.

If you want all that, it does exist by a company called HDS systems. The light you paid $35 for will cost you $350.

WalkIntoTheLight
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zoulas wrote:
My friend (OP,) you want too much. We live in a world of cheap prices, machine made products made in Chinese sweat shops. When you order from a Chinese company , its a one way transaction. There is no guarantee, no return policy, no satisfaction guarantee, no implied warranty. Nothing.

Your choice to buy it or not.

If you want all that, it does exist by a company called HDS systems. The light you paid $35 for will cost you $350.

+1

I consider ordering from China is like self-insuring my warranties. It’s cheaper in the long run. For every dud, I get 9 good things at half the price I’d pay locally. Just consider the dud as part of the cost of getting things cheaper.

Yes, you can buy an HDS or Surefire, and get an expensive under-performing light with an incredible warranty. If warranties are your thing, then you’re stuck paying for them.

MoreLumens
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You are paying for a brand that has a huge profit margins. Not like they are superior in every aspect. I think there is a cheaper and better options out there, but it’s not my problem what others buy. Still I don’t bash them, just makes me wonder a lot. China bad, US good? C’mon now, not all companies are sweatshops. Still customer service could be better in some situations, but there are many makers that care about their customers like Convoy, Emisar, Sofirn etc. You get a bad warranty or a bad product then just don’t buy them anymore or like said buy them locally if you can or used. Problem solved, right?

Bwana
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I sent them an Email about one I was having a problem with and they never responded .

jp9mm
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Chatika vas Paus wrote:
Another disappointment with EDC Muscle Combo. I received an E14 III without glass and with a poorly finished bezel. Manker assured that he would send a new one along with the glass. I got a message that they will send in a few days because they have to make a new bezel with my number.

When the first impressions of the group purchase waned. Manker hasn’t been here for about two months. During this time, I sent several messages here and by email. No response. Then they suddenly appeared to announce the release of a new flashlight. Still no answer.

Say what you want, but to me it looks like they came here for our money doing group buy and then disappeared. They only came back for more mentioning a new product.

Even if I would like to get rid of and sell this combo, no one will buy a poorly finished and incomplete flashlight.

Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

WalkIntoTheLight
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jp9mm wrote:
Chatika vas Paus wrote:
Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

I’ve used PP disputes a few times, but only when I never received something. It’s a trivial dispute to win, in that case. I’ve never tried using it for warranty-type service. I figured it wouldn’t be worth the hassle with shipping and stuff like that. Is it easy?

Bwana
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And they are sexist too , why not call it Womenker , or Personker .

Pavlo
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Sorry to hear about your recent experience. I had an issue a while back and Manker was very responsive to getting back to me and resolving the issue.

zoulas
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Guys, guys, guys, you cant win this.

If you dispute, yes you will likely win and you will be black listed from ever purchasing another product from them .

Like someone else said further up, if one out of ten lights you buy has a problem, you are ahead of the game.

ArtieT59
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To the OP- the evidence on blf seems to support your claims. I don’t own one but will stay weary as I have been recently browsing their site for a 14500 light..

[FLF] Five Light Friday https://budgetlightforum.com/node/78749

Check out some of my new lights (picture heavy) and quick first impressions of them here: https://budgetlightforum.com/node/77180

My Sft40 beamshots / comparison thread: https://budgetlightforum.com/node/78100

jp9mm
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WalkIntoTheLight wrote:
jp9mm wrote:
Chatika vas Paus wrote:
Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

I’ve used PP disputes a few times, but only when I never received something. It’s a trivial dispute to win, in that case. I’ve never tried using it for warranty-type service. I figured it wouldn’t be worth the hassle with shipping and stuff like that. Is it easy?

Anything that arrives damaged, malfunctioning, missing parts, or not as described gets a dispute. That’s not a warranty issue. Warranty is a fall back if it fails outside of a dispute period.
If they don’t respond its a full refund, some will offer partial depending on issue but you won’t get anything if you don’t dispute.
NEVER send anything back without a prepaid return label (why pay for something they have to pay for?)

zoulas wrote:
Guys, guys, guys, you cant can win this.

If you dispute, yes you will likely win and you will be black listed from ever purchasing anther product from them .

Like someone else said further up, if one out of ten lights you buy has a problem, you are ahead of the game.

FTFY, why is it a problem if they black list your paypal? if you really want to order from them again you could use a different payment method or order from another seller.
And its not certain they will do that anyways.

buyer ‘ Hey guys you sold me a broken light bulb’
seller ‘oh yea!?? here’s your money back asshole, gtfo and never come back’
buyer ‘ummm ok?’

zoulas
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jp9mm wrote:
WalkIntoTheLight wrote:
jp9mm wrote:
Chatika vas Paus wrote:
Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

I’ve used PP disputes a few times, but only when I never received something. It’s a trivial dispute to win, in that case. I’ve never tried using it for warranty-type service. I figured it wouldn’t be worth the hassle with shipping and stuff like that. Is it easy?

Anything that arrives damaged, malfunctioning, missing parts, or not as described gets a dispute.
If they don’t respond its a full refund, some will offer partial depending on issue but you won’t get anything if you don’t dispute.
NEVER send anything back without a prepaid return label (why pay for something they have to pay for?)

zoulas wrote:
Guys, guys, guys, you cant can win this.

If you dispute, yes you will likely win and you will be black listed from ever purchasing anther product from them .

Like someone else said further up, if one out of ten lights you buy has a problem, you are ahead of the game.

FTFY, why is it a problem if they black list your paypal? if you really want to order from them again you could use a different payment method or order from another seller.
And its not certain they will do that anyways.

buyer ‘ Hey guys you sold me a broken light bulb’
seller ‘oh yea!?? here’s your money back asshole, gtfo and never come back’
buyer ‘ummm ok?’

So even if you got burned from them , you would buy again. Just under a different name? So what happens when you run out of names or run out of credit cards?

For a $35 light you want customer service, technical support, a return policy, a money back guarantee, etc. Not happening. I think you are living in LALA land.

jp9mm
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zoulas wrote:

So even if you got burned from them , you would buy again. Just under a different name? So what happens when you run out of names or run out of credit cards?

For a $35 light you want customer service, technical support, a return policy, a money back guarantee, etc. Not happening. I think you are living in LALA land.

You’re the one who suggested to continue buying from them after getting screwed… now to the point where they screw you multiple times? I’d take my refund and stay away.

Not expecting your purchased product to be complete and function as advertised is the type of ‘ LALA land’ customers bad business LOVE

Dalamar
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varbos wrote:
Sounds like typical Chinese aftersales support. It’s not exclusive to Manker unfortunately. Buy from a local store if you want a legit warranty.

Have to second this, and local stores offering a warranty just get screwed in your place…

I only like high CRI. Collection:

Fireflies NOV-MU 21 4500k E21A

Fireflies ROT66 219B SW45 D220

Fireflies E07 Copper 219B SW45k? (odd/higher lumen bin with lower r9 and higher cct?)

Fireflies E07 219B SW45k

Fireflies E07x Pro sst20 FA4 4000k 

 

Varmint removal:

Convoy M21A C8 ver SST20 4000k (5a)

Convoy S2+ SST20 4000k  FB4 (3200ma)

Memes:

BLF GT94

Emisar D18 660nm SST20 

 

 

CRI test dump https://drive.google.com/drive/folders/1kcl_uOhgfpR4RSsa8F4b-UUVP9mkL6Cr...

Hugh Johnson
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Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

zoulas
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Hugh Johnson wrote:
Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

Pavlo
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Hugh Johnson wrote:
Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

No, the other way around actually. Manker’s designs were copied by Astrolux.

Hugh Johnson
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zoulas wrote:
Hugh Johnson wrote:
Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

Hugh Johnson
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Pavlo wrote:
Hugh Johnson wrote:
Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

No, the other way around actually. Manker’s designs were copied by Astrolux.

Gotcha. Thanks.

zoulas
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Hugh Johnson wrote:
zoulas wrote:
Hugh Johnson wrote:
Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

Does forget, in China they not only sell fake Apple products, they sell them in a fake Apple store. Copying LV and Prada handbags was done in the 90’s. They moved on to bigger and better now.

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Hugh Johnson wrote:
zoulas wrote:
Hugh Johnson wrote:
Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

UTorch. Vaguely recall even their drivers said “MANKER” on them!

I even made repeated jokes when someone’d complain about Manker’s high prices, MAPs, refusal to offer coupons/discounts, etc., to not worry ‘cause UTorch would come out with a cheaper copy in a few weeks. Evil

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