Negative experience with NealsGadgets

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Lightbringer
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Sunnysunsun wrote:
If I cancel the dispute, I won’t be able to start another one and if I don’t get a working replacement, I’ll lose the ability to get my money back and a light.

So keep it open ‘til you get the working light?

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zoulas
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Sunnysunsun wrote:
Why does it take a PayPal dispute to get an answer out of Neal Facepalm

I got a light that doesn’t work. I was told I’d be sent a replacement. It has been over a week and I haven’t received a shipping number and have been ignored. I open up a dispute and get messaged within a few hours that they’ll ship it tomorrow.

If I cancel the dispute, I won’t be able to start another one and if I don’t get a working replacement, I’ll lose the ability to get my money back and a light.

Because money talks and BS walks.

CNCman
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Sunnysunsun wrote:
Why does it take a PayPal dispute to get an answer out of Neal Facepalm

I got a light that doesn’t work. I was told I’d be sent a replacement. It has been over a week and I haven’t received a shipping number and have been ignored. I open up a dispute and get messaged within a few hours that they’ll ship it tomorrow.

If I cancel the dispute, I won’t be able to start another one and if I don’t get a working replacement, I’ll lose the ability to get my money back and a light.


.
DO NOT CANCEL THE DISPUTE !!
ALWAYS use PayPal !!
Shop elsewhere.
.
sp5it
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Never cancel dispute.

Think of how stupid the average person is, and realize half of them are stupider than that. George Carlin

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Artiet59
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GT Mini Pro came yesterday, after 11 days from ordering, Connecticut, US. 11 days. So, my last experience with Neal before this sucked, and now the guy sends out my light, working perfectly, with exactly all of the correct extra stuff i ordered, to me in a week and a half from China. He wouldn’t even email me back about my other order, but on this one he is the quickest shipping out of anyone in the game. I guess if the consistency were better Neal would be great.

Check out some of my new lights (picture heavy) and quick first impressions of them here: https://budgetlightforum.com/node/77180

CNCman
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Artiet59 wrote:
GT Mini Pro came yesterday, after 11 days from ordering, Connecticut, US. 11 days. So, my last experience with Neal before this sucked, and now the guy sends out my light, working perfectly, with exactly all of the correct extra stuff i ordered, to me in a week and a half from China. He wouldn’t even email me back about my other order, but on this one he is the quickest shipping out of anyone in the game. I guess if the consistency were better Neal would be great.

.
Your experience is encouraging. Strange how quickly it can turn positive.
Neal has lights and accessories I would love to order. But our bad experience with Neal goes unresolved.
So no orders will ever be placed with him.
.
Ventsi
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Artiet59 wrote:
GT Mini Pro came yesterday, after 11 days from ordering, Connecticut, US. 11 days. So, my last experience with Neal before this sucked, and now the guy sends out my light, working perfectly, with exactly all of the correct extra stuff i ordered, to me in a week and a half from China. He wouldn’t even email me back about my other order, but on this one he is the quickest shipping out of anyone in the game. I guess if the consistency were better Neal would be great.

Nobody ever said 100% of Neal’s business is bad.
We are only saying that the percentage of unhappy customers is significantly higher than literally any other Chinese vendor.
The strange thing for me is that the guy is being promoted by a good amount of very well respected BLF members.
I advice all Neal’s customers to leave a review on TrustPilot, that’s the only reliable way to know if we, the unhappy customers, are exaggerating, or we’re just being annoying and spoiled. His rating currently sits at 2.2/5, but only 8 reviews.
Artiet59
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i agree, if i had an unresolved issue with anyone in this arena i wouldn’t take the chance ordering again either. I was lucky with my one bad experience that he refunded me after 3 weeks or so.

I feel like if he has the item in stock, and it is in good working order, then you will be ok. but if either of those things are not the case, all bets are off, because he is not going to go out of his way to help.

I had a botched interaction with hank once, and he sent me something like 3 pocket clips and a led and mcpcb express mail, 5 days to Connecticut. I didn’t ask for quick shipment either. Why deal with bad customer service when there are sellers out there who will make it right. I just wish there were more of them..

Check out some of my new lights (picture heavy) and quick first impressions of them here: https://budgetlightforum.com/node/77180

Artiet59
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Ventsi wrote:
Artiet59 wrote:
GT Mini Pro came yesterday, after 11 days from ordering, Connecticut, US. 11 days. So, my last experience with Neal before this sucked, and now the guy sends out my light, working perfectly, with exactly all of the correct extra stuff i ordered, to me in a week and a half from China. He wouldn’t even email me back about my other order, but on this one he is the quickest shipping out of anyone in the game. I guess if the consistency were better Neal would be great.

Nobody ever said 100% of Neal’s business is bad.
We are only saying that the percentage of unhappy customers is significantly higher than literally any other Chinese vendor.
The strange thing for me is that the guy is being promoted by a good amount of very well respected BLF members.
I advice all Neal’s customers to leave a review on TrustPilot, that’s the only reliable way to know if we, the unhappy customers, are exaggerating, or we’re just being annoying and spoiled. His rating currently sits at 2.2/5, but only 8 reviews.

Well, i feel that is exactly the problem the people that have been burned by Neal are experiencing. 3/10 (that may be low, but is probably really high) are being left out to dry by Neal and with how passionate people are in any hobby like this, it causes outrage. With the amount of product Neal probably moves (Just think Lumintop, Mateminco, and Olight- im sure he sells twice as much as hank and simon) the percentage of people who have been shafted by him is probably really low. I know this thread is large, but still. It is probably something like 5%. Its enough for people to create a thread, but not enough to stop him from having bad communication with the orders that are really messed up. I mean i have had terrible purchasing experiences with Certain Sellers on AliX, but whats the recourse? Start a thread? No. get 30% of my money back and keep the crap light. With Neal people feel empowered to start this thread to change his handling of SH*T transactions because of his correlation to good standing blf members, but i have to imagine he is a small distributor getting around 1000 orders a month, and not staffed appropriately or doesn’t care enough to take care all the issues. He does take care of some of them though. He refunded my money finally. I just read that someone said he is sending out a new light because of a PP dispute. So, really how many people are absolutely burned by Neal? Also, i would consider getting absolutely burned a “bad experience”, because if you have some resolution to a problem, then that is a vendor at least trying. “Unhappy” customers is a very vague statement. Ive read reviews about people being unhappy for very unrealistic things, Not saying that is going on in this thread, but i’ve read reviews that are mind blowing. Also, Neal, unlike Simon and Hank, doesn’t make anything (actually, i dont know if simon makes anything. but anyway). So yes he should check every light, but its not like he assembled the light either. I dont know, i feel like i’m making excuses for him now, but i’m just saying i have been in business a while and i know how some things fall through the cracks even if you have the best intentions. I also know when you get 100 emails a week from angry people, and 75% of them are because their order is taking longer then 3 days to ship or 3 weeks to arrive, you eventually stop giving credence to all those emails. And in some of those emails are probably the very valid complaints. But to agree with you, bad customer service is inexcusable, and so is bad communication.

Check out some of my new lights (picture heavy) and quick first impressions of them here: https://budgetlightforum.com/node/77180

FearOfTheDark
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Also NONE of the prizes for this year Old Lumen competition, sponsored by Neals were delivered Sad

Henk4U2
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FearOfTheDark wrote:
Also NONE of the prizes for this year Old Lumen competition, sponsored by Neals were delivered Sad

Correct me if I am wrong, but there are at least three parties involved in this contest:
1/ people who coördinate the contest
2/ participants in the contest
3/ people who have committed themselves to donate one or more prizes.

I assume that it is the responsability of group 1/ to officially start and finish the contest.
And to officially declare the winners. And to officially inform the sponsors of that fact.
Or do you think the sponsors have time to follow every thread about the contest to the letter?

Question: is Neal informed about the winners? Not suggesting anything, just asking.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

Scallywag
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Henk4U2 wrote:
FearOfTheDark wrote:
Also NONE of the prizes for this year Old Lumen competition, sponsored by Neals were delivered Sad

Correct me if I am wrong, but there are at least three parties involved in this contest:
1/ people who coördinate the contest
2/ participants in the contest
3/ people who have committed themselves to donate one or more prizes.

I assume that it is the responsability of group 1/ to officially start and finish the contest.
And to officially declare the winners. And to officially inform the sponsors of that fact.
Or do you think the sponsors have time to follow every thread about the contest to the letter?

Question: is Neal informed about the winners? Not suggesting anything, just asking.


Most likely. For my prize, I was privy to a group DM with the OL contest account and the donor.

My prize is delayed, since it’s a T1R and they’re all delayed.

FearOfTheDark
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Henk4U2 wrote:
Question: is Neal informed about the winners? Not suggesting anything, just asking.

Yes Neal was informed about the winners about two months ago but did not replay to any massage or mail since then Sad

mortuus
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Perhaps its time to put him on do not buy lists… clearly things does not improve….

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Majoroverkill
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I won a Tiki light from him last year and never recieved it, no big deal along with a couple orders never recieved. I just do not buy anything from him anymore because there are many other places to shop. There are other people that have had great experiences with him with 100% positive feed back. Once is understandable but several times is enough for me. I am sure he is a nice guy from all that I have read but his business ethics are something else.

Doug S.

Hank33
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Ahhh still waiting for email reply sent oooh….beginning of January sometime. Big Smile Beer

 

                                                                                             

SIGShooter
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I won a stainless FW3A from him last July and received it pretty quickly so I’m very happy with him with regards to it.

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