Illumn is fantastic

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Ucm45
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Illumn is fantastic

This doesn’t seem like it will come as a surprise at all to most who have shopped with illumn. But I recently purchased a few items from them. Of course they shipped them promptly, of course there is no question of anything being a knockoff.

This post is about customer service after the order is received.

One of the items in my order was a rocket sv2. Nice little basic charger that anyone can use with little knowledge needed. Unfortunately it seems also a little harder to find out that the spring mounts inside that hold the bottom charging posts in place can sometimes be as weak as wet toilet paper and snap off easily.

I contacted illumn about this to see if a return was possible or if sending it in for warranty was needed, I included the serial number from the package as I read that it helped to identify the problem models.

Craig from illumn responded within 10 hours of me sending the email stating that they would be sending a new unit out ASAP, and no return of the damaged charger was needed. I received the new charger just a few days after the initial email as well.

I’m sure that they can’t do this level of service with every item in their store, and that having some previous cases of identical problems helped. But in today’s online world it is rare you find a company who will react so quickly and honestly in similar situation that I felt I needed to let others know.

middle age man
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I have had similarly stellar – prompt, responsive, and going the extra mile – customer service experience from Craig at Illumn.

Watermanchris
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Yep. Illumn is excellent. I’ve had great experiences purchasing from Illumn. Glad I joined BLF and found out about them.

matkinson847
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I’ve been happy with Ilumn but I’ve been fortunate to not need any post-sales support from them. Good stuff.

virencelights
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Craig & Calvin Rocks!.
Great Team.
Thank You Illumn, from London.

Elzetta Bones.

jfg
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Another huge fan of Illumn here. Nothing but positive experiences. Smile

AguassissiM
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Thumbs Up Thumbs Up Thumbs Up Illumn Thumbs Up Thumbs Up Thumbs Up

***Rofis MR70*TurnRaise*Catapult V6*BLF Q8*BLF Mini*BLF Micro*Haikelite MT09R* Convoy C8*BLF D80v2 SST40*MatemincoX6S*AstroluxFT03-xhp50.2*AstroluxFT03-sst40*BLF-LT1*AstroluxFT03S-SBT90.2***

Joshk
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I ordered my FW3A from them, and it was all fast and flawless. It’s pretty cool they calibrate the temp sensor before shipping.

BillyBobJoe
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Nice to hear. I’ve been considering ordering some cells from them and this seals the deal. Good CS is worth something.

klrman
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Another big fan of illumn here.  They ship very fast to Canada as well.

amishbill
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I’ve had the same level of care from their customer service team. They’re definitely on my Trusted Vendor list.

DIY LT1 battery wrap image. "PDF on Google Drive":https://drive.google.com/open?id=1IHIEOi1NXu868IYNCzIM7D2Ulpxchmww

Fresh Sanyo NCR18650GAs already wrapped "for sale HERE":http://budgetlightforum.com/node/69120 if you like.

gcxmr2
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Calvin from Illumn.com is the best! Best customer care from anywhere I have shopped online. Calvin goes above and beyond to help me source some parts that I can’t get anywhere online after I messaged him. The best part is, he included the parts with my order as a “free warranty item”. Big Smile If that’s not caring about your customers, I don’t know what is. Thanks Calvin!

Lightbringer
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They’re wonderful. LOL

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Boaz
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Yep.. they are  good as gold .

 

 

 

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

TheIntruder
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It should be noted that Illumn HQ also serves as a retail store. Less than five miles from SJC (San Jose) airport if one is in town, or passing through.

Think “kid in a candy store.”

richbuff
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In am interested in purchasing a few budget lights that do not need to be modded in any way, shape or form. So, there is no need to order these from my fav modder. But, I am hesitant to order from a distributor  who I have never ordered from before, because there is no way of knowing in advance, before placing an order,  if the time to ship and/or shipping time will be of logarithmic and/or biblical and/or astronomical proportions. 

The thought came to me from out there somewhere to order from Illumn, so I searched "Illumn budgetlightforum" to see what others have to say, and out pop several very nice threads full of nice things said about Illumn.

If Illumn says "In Stock", what is a general idea of time frame to receive after ordering?

I am pleasantly impressed with the nice things that others have posted about Illumn.  Smile

Because I like big lights, my flashlightical views lean heavily toward both the extreme bright and the extreme heft.

ChrisGarrett
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I’ve done a half dozen deals with them going back to at least early 2014 and never a problem. I have an Xtar PBS2 and two Samsung 50Es coming probably Monday.

I actually bought the PBS2 two weeks earlier, from XtarShop on Ebay, but that slow boat from China has been too much for me to bear.

I’ll have two pair of 50Es and two PBS2s to fiddle with for hurricane season!

If you’re interested in a PBS2, the blue one at Illumination is $14.99 plus shipping and the XtarShop has it at $23.99 s/h included, if that matters.

Chris

Watermanchris
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They are pretty fast but you can email them using the contact form on their site to make sure they are still operating after the recent . . . events.

Helios azimuth
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Illumn has been consistently fast and accurate. Lights, batteries, whatever. My favorite place to order.

iamidaho
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Another +1 here for the guys/gals at Illumn. I support them 1000%. If by recent events you mean COVID-19, been using their contact form and they’ve responded every time. This was maybe 3 or 4 weeks ago. If something happened more recently, then I’m unaware.

Watermanchris
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I was more talking about the protests and looting that has taken place in some cities. I’m not sure if any of that happened near Illumn but I hope not.

Superstocker
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I placed an order on Friday the 5th and revived it yesterday on Monday the 8th. They are really great.

tekwyzrd
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I placed an order for lg hg2 last night and received shipping notification this afternoon with tracking info showing expected delivery on thursday. Thumbs Up

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

Boaz
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They are fast ... really fast .

 I suppose with corona virus it might add a couple days max . but it's usually 2-3 days to cross the country for me . compared to what I'm used to ..it's blazingly fast .

They are one of the best in the business .

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

trakcon
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Illumn is one of my favorite dealers. If they have what I’m looking for, I’ll buy it from them every time.

tekwyzrd
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The lg hg2 were delivered. At $4.50 each they seemed like a good deal so I ordered 8.

Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. – Douglas Adams

Hewwo UwU
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Illumn has gotten most of my business since getting into this hobby. Competitive pricing, good stock, easily navigable site, and fast and FREE shipping to Hawaii which is rare nowadays. For comparison, it took 3 18650s from IMRbatteries 3 weeks to get here and they still charged me $10 shipping. Illumn gets here in under a week somehow.

seery
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They always treat me right.