“REVIEW”: Wuben TO50R = 21700 battery / 2800 lumens / 4 x LH351D / High CRI / Powerbank function [Pic Heavy]

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MascaratumB
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MtnDon wrote:
Dang. I’d hate to see that happen with mne.

I hope not!
I’m not sure what happened, I can’t remember doing anything leading to this… Most of the time the flashlight is just sitting in the box. Gotta wait for Wuben’s reply Tired
rjkesler
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MascaratumB wrote:
It’s official, my TO50R is somewhat damaged. After last week I tried using charging port without success, yesterday I arrived home, picked the flashlight and the full battery I left inside was at 2.98V…
I did another test, picked a 4.00V charged battery (Vapcell T50) and left it in the flashlight all night. This mourning it was at 3.84V Oops

I contacted Wuben already to see if they can repair it, I’d hate having this one damaged. Sad

Please let us know what Wuben does about this. I still have my TO50R. Even though I’m now trying to sell it I’d be curious what Wuben does in this case. Hoping for a good outcome for you.

MascaratumB
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rjkesler wrote:
MascaratumB wrote:
It’s official, my TO50R is somewhat damaged. After last week I tried using charging port without success, yesterday I arrived home, picked the flashlight and the full battery I left inside was at 2.98V…
I did another test, picked a 4.00V charged battery (Vapcell T50) and left it in the flashlight all night. This mourning it was at 3.84V Oops

I contacted Wuben already to see if they can repair it, I’d hate having this one damaged. Sad

Please let us know what Wuben does about this. I still have my TO50R. Even though I’m now trying to sell it I’d be curious what Wuben does in this case. Hoping for a good outcome for you.

I’ve been in contact with their CS since the beginning of the week and they have replied promptly (considering our timezone differences), and in the next week I will send the flashlight to China for repair. I will only send the flashlight, not the accessories or battery.
I will send it tracked and with a note informing that it is an item for repair, as suggested by the CS (so that they don’t have to pay “importing” fees).

I hope it can be solved, I’d be sad if it couldn’t be repaired Oops

Thanks for your words. I’ll keep posting to show the advance/conclusion. Beer

derfyled
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I’m quite sure you thought about that MascaratumB but have you tried another 21700 ?

MascaratumB
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derfyled wrote:
I’m quite sure you thought about that MascaratumB but have you tried another 21700 ?

Sorry for the late reply!
Yup, I did tried it as I explained above, but it didn’t work Sad

I sent the flashlight to China on the June 2, and it was received by them today. I am now waiting for their reply concerning the repair and will let you know something more when I receive information.

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MascaratumB
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I just wanted to give an update on this situation!
I sent the light to Wuben for repair, they sent it back and since the 19th july it has been stuck in the Customs.
I submitted paperwork and concernin this I just don’t have one document that I didn’t know it is needed when you send something out the country for repair/loan and that thing will return, like in this case.
I contacted the national post services more than 10 times via e-mail, 3 online requests via their site and customer support. I’ve been waiting for more than 45 days for it to arrive to my hands.

Throughout this time, Wuben CS – by Wincy – has been incredible, providing documents and information in order to make this process faster. So, thanks to him for all the help and attentive following!

Despite that, the customs and the post services, with the new taxing laws have gazillions of packages unprocessed and waiting to be delivered. I hope that I can receive it before Christmas Facepalm Tired

rjkesler
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Location: Atlanta, Georgia

MascaratumB wrote:
I just wanted to give an update on this situation!
I sent the light to Wuben for repair, they sent it back and since the 19th july it has been stuck in the Customs.
I submitted paperwork and concernin this I just don’t have one document that I didn’t know it is needed when you send something out the country for repair/loan and that thing will return, like in this case.
I contacted the national post services more than 10 times via e-mail, 3 online requests via their site and customer support. I’ve been waiting for more than 45 days for it to arrive to my hands.

Throughout this time, Wuben CS – by Wincy – has been incredible, providing documents and information in order to make this process faster. So, thanks to him for all the help and attentive following!

Despite that, the customs and the post services, with the new taxing laws have gazillions of packages unprocessed and waiting to be delivered. I hope that I can receive it before Christmas Facepalm Tired

Dang, it is so sad when this happens with customs. Hopefully the right person will get your requests and they will realize you aren’t a criminal and aren’t trying to do criminal things! Thanks for the info. It is nice to know Wuben stands behind their work. We need to find a way to not send it into so many extra hands in the future. Hope it all works out!

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