AliExpress Sofirn Official Store doesn't ship orders and doesnt respond

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Bearbreeder
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Yeah if sofirn wants to sell to westerners in quantity …

That is become the next fenix or olight …

Then they had better learn to say “we dont have it in stock”

Nothing pisses off “western consumers” more than being lied to

Just be honest and upfront

However if they want to be a flashaholic workshop where flashaholics will put up with anything for the right tint/cri/output …. Wink

RobertB
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Bearbreeder wrote:
Yeah if sofirn wants to sell to westerners in quantity …

That is become the next fenix or olight …

Then they had better learn to say “we dont have it in stock”

Nothing pisses off “western consumers” more than being lied to

Just be honest and upfront

However if they want to be a flashaholic workshop where flashaholics will put up with anything for the right tint/cri/output …. Wink

Just don’t deal with them anymore. You’ll teach them a lesson, and you won’t get your blood pressure worked up. a win win

phouton
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One question: did your orders have a delivery guarantee?

Mine did and if I don’t receive my order by the original deadline (today) I will likely file a dispute. It might seem harsh especially since my order has now reached customs, but if a contract is not respected, it is misleading and dishonest. The seller was under no obligation to offer such a guarantee.

RobertB wrote:
I believe much of it is cultural.
Here’s a short article that might explain some, and maybe help understand ways to communicate better.

http://www.internshipunion.com/cant-chinese-people-just-say-no/

Very interesting article. Most of it rings true, but I am surprised by the section on contracts. In my experience Chinese are extremely rigid on punctuality and contract terms. It’s something I quite appreciate in my Chinese friends; they are reliable. They usually expect those who breach contracts to admit fault and compensate.

The bits on communication are very relevant. I found patience, politeness, and repeated attempts are especially helpful. Otherwise, the different styles of communication (Western: direct and detailed; Chinese: very concise and sometimes not addressing all questions raised or the intentions of the questions) can result in lots of frustration.

MtnDon
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Yes, Robert, this is very cultural. It is difficult for a person used to western ways to remember the huge differences. Good article, too. Thanks. I need to take my own advice and just Chill.

Bearbreeder
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Once the disputes are settled im done with sofirn

Their products are fine, but if folks keep letting stuff like this slide or making excuses for em they will think nothing is wrong and keep these shady practices

The folks in china dont know how to say NO until u point out they lied about shipping in time, used fake tracking numbers and u ask to CANCEL the order

Then they sure know how to say NO Wink

As a note making fake numbers and falsely marking stuff as shipped prevents the buyer from cancelling the order (which should have been auto cancelled at that point)

Dr.Phillip
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I just wanted to let you know what I decided to do (since I am the one who started the thread). Sofirn still hasnt shipped my ordes and I requested a refund. They promissed my quite some time ago to ship it “tomorrow” and never did. They also stopped responding to my messages. At this point I now longer care how good the flashlights I ordered are. They lied to me several times and their behavior can be best described by the word fraudulent. They have very dishonest business practices and I will avoid them in the future.

CrashOne
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By seeing this thread I realized that I was in the same boat. Placed an order on 11.11, got a fake tracking number. Later they’ve send me a new tracking number, which is starting to show some progress. Really wonder if this number can be trusted this time…

Fedos
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I don’t know what they are thinking. I doubt they would lose much if they just told people to wait.

I ordered a Xiaomi phone once from their store. They told me right away it was out of stock and offered to either extend the waiting period or cancel and were honest that they could not tell me when they can send it. So it’s definitely not all Chinese. And that’s also how you “subvert” the aliexpress system.

djozz
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Bearbreeder wrote:
Once the disputes are settled im done with sofirn

Their products are fine, but if folks keep letting stuff like this slide or making excuses for em they will think nothing is wrong and keep these shady practices

The folks in china dont know how to say NO until u point out they lied about shipping in time, used fake tracking numbers and u ask to CANCEL the order

Then they sure know how to say NO Wink

As a note making fake numbers and falsely marking stuff as shipped prevents the buyer from cancelling the order (which should have been auto cancelled at that point)

In the meantime, with all the misconduct of flashoholics-workshop-Sofirm, including fake tracking number and less than ideal CS communication, I stayed Cool and today I received my 11-11 Sofirn order, within a month of ordering.
Btw, the DF10 is a fun flashlight, nice little addition to the workshop Smile

Hank33
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Just wanted to add that my orders from 11/29 has all shipped. Tracking seems to indicate correct info. Only negative was that my msgs to the store took 5 days for a response lol. I mean I forgot that I even sent them a msg.

jigsaw
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I find it a little odd that they have not replied to this thread.

MtnDon
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Not any odder that they have not replied to inquiries made on their store site on Aliexpress. Facepalm

Dr.Phillip
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jigsaw wrote:
I find it a little odd that they have not replied to this thread.

And what could they say? “Yeah, we are sorry guys we gave you fake tracking numbers to avoid automatic refunds of unshipped items by AliExpress. We are also sorry for listing 20+ items in stock when we even didnt start production of the next batch and have 0 pieces. We are also sorry for only responding to pre sale inquiries and once you buy items we dont ship we start all but ignoring you. We are sorry that we lie about when we will ship your order if you do manage to get some response from us weeks after purchase. Just order stuff pay for it and be happy you reveive it eventually one day.”

Big_Sam
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AliExpress Sofirn messaged me with working tracking number, different to the original number.

Dr.Phillip
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Big_Sam wrote:
AliExpress Sofirn messaged me with working tracking number, different to the original number.

Nice, they slowly roll out pieces from production. When did they message you please? They didnt ship mine.

CrashOne
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My new tracking number now shows: “Item departed from sorting hub”

bindi
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Got a new tracking number on the 5th, today it arrived in the country. Quite fast. (5 working days)

Still not at all satisfied with Sofirn and their behavior, this was my first buy from them, and probably the last. Never have I ever had this bad of an experience shopping chinese stuff. Yeah yeah they’re cheap, doesn’t mean you are allowed to pull these kind of stunts.

Kinda interesting how they opened up a new store too, wondering if its so they don’t get punished (like f.ex on AliExpress) for failing to ship in time.

nydude
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Just my two cents. I bought a couple smaller items directly from them via email recently, and they were very responsive and the items came exactly when they said they would. This was just before the holiday rush so that can be a factor but really I think the political situation is getting out of hand. They even mentioned it could cause a shipping issue at the time, which it luckily did not.

LTC
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Myself and many others have good experience and great CS from Sofirn. I have almost 20 Sofirn lights. Until lately with the 11.11, busiest time of the year, and with the 3000 orders for BLF LT1, etc… And I anticipated hiccup for this period which happened to me as well.

My guess is they are short handed and can’t cope with all the orders or even mess up with orders.

Well, for those who bought during 11.11 for the first time, you have chosen the worst time to buy and of cos the CHEAPEST time too.

To be fair… Want it fast, don’t buy the cheapest price and during festive season. Buy during low season and pay the highest price. 99.9% you will have no issue.

bindi
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So you’re saying because it’s a busy selling season, it’s okay to generate fake tracking numbers and ignore the customer :D?

Bearbreeder
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Some folks making excuses for sofirn

All my other 11.11 orders came within 3 weeks, including my 35 cent light …

Guess that every other store magically didnt have issues

Nor did they hand out fake tracking numbers Wink

LTC
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LTC wrote:
I have some recent order for Black Friday. An order of all that need price adjustment for holster. After more than 48 hours, yet to hear from them.

Something is very wrong with Sofirn lately.

LTC wrote:
SKV89 wrote:
I made about a dozen orders from Sofirn’s Aliexpress stores for many dozens of their lights in the last 2 years. Their customer service have always been very top notch and super responsive. I had several replacement parts or entire replacement flashlights sent to me without needing to send back my defective ones. One time it was my own mistake too and I got a free replacement. I also ordered several lights from them during the 11/11 sale and received it this week.

Regarding those tracking numbers, the tracking numbers are likely not fake. You won’t be able to track them until the slow boat reaches US shores and the US delivery service picks up and scans the package. Actually, I’ve had many items never register in the tracking system at all even after I received the items.

Me too bought more than a dozen of Sofirn from AX. I have had good experience like you til lately after Sep this year.

1. Ordered 2 full sets of light with battery kit. Came only 1 light. Worse part, only received 1 light without battery kit. Of cos, they resend.

2. My 11.11 order took 1 week to dispatch. Another week tracking show airline departed on 11.25. Total already 2 weeks. For my location, shipping is fast. All my Sofirn lights received in 2 weeks time UPON ORDER. This time almost coming to a month and tracking still shows “airline departed on 11.25”. Parcel LOST?

3. My latest order for Black Friday. No reply or response from AX messenger for a week altogether til I have to contact Barry. I really do not want to go through Barry knowing he is super busy with BLF LT1 or even his new born. But my frustration just can’t help.

Anyway, I just give a couple of reasons this time for Sofirn. They can’t cope with the mass order for the BLF LT1 and the probably add on huge order for 11.11.

Hope they work it out if really can’t cope or at least explain.

Read these if you missed them… I did make some complains about Sofirn and sounded my agony.

Well, to each his own. Just STOP BUYING Sofirn Light. That’s all…

Bearbreeder
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Just dont say its a problem with 11.11

As myself and others have said … our other 11.11 orders came within a reasonable time

And mine didnt use FAKE tracking numbers

Nor did they sell us out of stock goods

Unlike the fine folks at sofirn

As long as some folks make excuses for em, theyll just keep doing it next 11.11 Wink

rngwn
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Maybe you got lucky I guess. My total sum of $1000 order (not from Sofirn, mind you) got fake tracking which was replaced by the real one a week later. I digress though.

A practice like this deserves a firm slap on a wrist. I will probably need to tell them that this is not acceptable from now on. Expect no more orders if you are caught doing this again and your action will be reported to the Aliexpress.

While I still think that cutting ties permanently is uncalled for, but this warning should be chilling enough for them sellers. The last thing these sellers want is to have Aliexpress swoop down on their throats.

Thing changes when it’s 1 week before the original protection expires and the goods was not arriving. That’s when I went for the jugular. Between the deception the seller made to the customers, the attempt to “appease” customers with hollow promises, and the frustration of the customers who repeatedly asked where the item is, this seller would have proven that they deserve no mercy from me.

LTC
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Bearbreeder wrote:
Just dont say its a problem with 11.11

As myself and others have said … our other 11.11 orders came within a reasonable time

And mine didnt use FAKE tracking numbers

Nor did they sell us out of stock goods

Unlike the fine folks at sofirn

As long as some folks make excuses for em, theyll just keep doing it next 11.11 Wink

Here we are, BLF… Here sharing of experience, be it negative or positive. I made both NEGATIVE and POSITIVE comments about Sofirn. Isn’t this a place or a post for sharing? Sharing good and bad comments? No? Or just a Sofirn bashing post?

Why not start a new post with Title :

*“Sofirn Bashing Post/Thread” *

with additional note,

*“Please DO NOT comment if you gonna write good and positive comment for Sofirn”
*
Anyway, I rest my case. These are just for others who are reading.

Cheers and have a nice day.

Bearbreeder
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Well it might be a sofirn excuse thread

I mean some folks are blaming it on 11.11 when its clear that other stores fulfilled their orders fine for the most part, not to mention folks have had these issues BEFORE 11.11

Those making excuses have said the numbers are not fake when there is clear evidence they were

Or that they were not selling out of stock items when they clearly were, which i have messages to prove

One or two isolated shipping problem cases i can understand

But theres quite a few folks with these issues with the same FAKE tracking numbers Wink

Jackie
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sorry everyone, when in a promotion, we are not allowed to change the stock, the link was locked by Aliexpress, and we are doing the best to produce more products , and package almost send out already. but the transfer is another problem. become slower than before at this hot selling season

Bearbreeder
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Just dont sell what you dont have

Just dont marked as “shipped” right before the autocancel when it isnt really shipped

Just dont send a fake tracking number, and then send another fake tracking number

And especially just dont ignore the buyers cancel request when its obvious nothing has been shipped and give more fake numbers, especially as the order should have been autocancelled

That about covers it Wink

Not_Dave
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Jackie wrote:

sorry everyone, when in a promotion, we are not allowed to change the stock, the link was locked by Aliexpress, and we are doing the best to produce more products , and package almost send out already. but the transfer is another problem. become slower than before at this hot selling season

Hi Jackie, thanks for replying to this thread. I understand that 11/11 sales on Aliexpress have caused you some stock problems. For future harmony, can you inform your customers that the item is out of stock instead of marking the item as shipped? Many users here admire Sofirn and will admire you even more if do this.

hIKARInoob
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Not_Dave wrote:
Jackie wrote:

sorry everyone, when in a promotion, we are not allowed to change the stock, the link was locked by Aliexpress, and we are doing the best to produce more products , and package almost send out already. but the transfer is another problem. become slower than before at this hot selling season

Hi Jackie, thanks for replying to this thread. I understand that 11/11 sales on Aliexpress have caused you some stock problems. For future harmony, can you inform your customers that the item is out of stock instead of marking the item as shipped? Many users here admire Sofirn and will admire you even more if do this.

Admirable communicative skills. Thumbs Up Beer

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