Shadow TC6 I Got From Hank Doesn't Work Update: Hank Gave Me A Full Refund Paid For Return Shipping

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ILIKEFLASHLIGHTS
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Shadow TC6 I Got From Hank Doesn't Work Update: Hank Gave Me A Full Refund Paid For Return Shipping

I just got this Shadow TC6 in the mail today from Hank.  Well the Xtar 18700 2600mah batteries I finally squeezed a set in th tube.  Some won't even fit.  That sucks in itself right there.  Then I look and the LED is off centered.  I told Hank to pick me out a centered LED since somone mentioned that the one they got was off centered before I bought this light.  Well the light won't even come on when I tighten the head down all the way.  It will work if you barely start to tighten the head.  But what good does that do me?  Hank said he would check the light over.  Well Hank has failed me.  I put some Trustfire unprotected batteries in it because I thought the Xtars may be too long.  Nope, they don't work either.  I emailed Hank and told him I'm not paying for return shipping on this one back to him.  I'm not a happy camper.  I'll wait and see how Hank wants to go about handling this, but this light needs to go in the trash. 

Update:  Thank you Hank for making good on all of this whatever went wrong here. 

Edited by: ILIKEFLASHLIGHTS on 01/21/2012 - 09:31
esrevenge
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Sorry to hear about that...it really sucks to be clear youd like something inspected before shipping out, then the seller just pays you lip-service.

 

Can you let me know who is Hank, is it a store?

 

Hope it works out for you.

ILIKEFLASHLIGHTS
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ILIKEFLASHLIGHTS
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Yea and Hank sold me on the light on the quality on how he highly recommended the Shadow TC6. 

esrevenge
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Wow, thats a really nice looking light, in the silver-grey it looks awesome.  From those pics it looks very high quality, and for 50$ too.

Maybe people just say they have physical stock, and they will check, but they dont.

Same with me I ordered a Seiko watch from Japan and asked the vendor to CHECK THE DIAL, and when I get it sure enough, giant speck of dust under the glass, and the date is not centered.  Sad

ILIKEFLASHLIGHTS
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esrevenge wrote:

Wow, thats a really nice looking light, in the silver-grey it looks awesome.  From those pics it looks very high quality, and for 50$ too.

Maybe people just say they have physical stock, and they will check, but they dont.

Same with me I ordered a Seiko watch from Japan and asked the vendor to CHECK THE DIAL, and when I get it sure enough, giant speck of dust under the glass, and the date is not centered.  Sad

That would suck.

Yea I don't think Hank even checked this light.  But I will wait and see what Hanks says.  I know one thing if this light is going back to him he will put the money into my paypal account for the shipping and return all my money on the light before it ships back to him. 

Kokopelli
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Mine didn't work at arrival. I reversed the body tube and it worked. My off centre emitter was because of lack of thermal glue under the star and one screw was off. I replaced the screw, screwed back the head and now it is perfectly centred.
saypat
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He said he would check the light over. He didn't. I would bring that to his attention and never do business with him again. He obviously 'doesn't care.' Trust is out the window...

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saypat wrote:

He said he would check the light over. He didn't. I would bring that to his attention and never do business with him again. He obviously 'doesn't care.' Trust is out the window...

+1

ILIKEFLASHLIGHTS
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Kokopelli wrote:
Mine didn't work at arrival. I reversed the body tube and it worked. My off centre emitter was because of lack of thermal glue under the star and one screw was off. I replaced the screw, screwed back the head and now it is perfectly centred.

I reversed the body tube and it still won't work.  I'm not wasting anymore my time getting it back out of the box.  This light is one I wished I never would have bought. 

Chicago X
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Sorry to hear that it was not in great shape.  I know how frustrating it can be to wait and wait - and then the torch isn't what you thought it was.

PM me if you would like to sell it.  I would love to convert one to triple XM-L.

http://wardogsmakingithome.org/index.html

War Dogs, Making it Home - Rescue Dogs for Returning Vets

esrevenge
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Dont get fooled if the vendor says "I checked it, maybe it got that way during shipping."

 

Because the thing is, I think margins are slim on lights.  So its in the vendors best interest to check before shipping because returns and exchanges and double shipping costs money.  Happy customer is good word of mouth (free advertising) and repeat sales.

 

Otherwise it means vendor doesnt care.  (Im not talking about vendors with massive volume like DD, I mean one man operations, or smaller shops.)

 

Unless its a mistake, and mistake happens, no issue with that we are all human, its how things get resolved that matter.

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I guess mine was checked, and checked reverse. The tail switch was attached to the wrong side already. It may be weak connections and poor manufacturing changing the state of these lights in transit. 

 

Sorry for your trouble. It is a nice and bright light but you can't trust it. 

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Maybe it is new batches or something, but my Shadow TC6 was the finest display of 'budget' flashlight I have EVER seen. The overall build and quality was second to none. It was finer than my Fenix's actually. It is off to a new owner and they are very lucky to receive it. 

coolperl
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Did you try to find out what's wrong with the light? Check, if the switch is good? Pill tightened in the head? Any readings on multimeter (amperes), when you turn it on?

 

ruffles
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I'm usually the last one to defend vendors, but I'm not sure you've given Hank a chance to make things right before hitting the forum in frustration. (And I do understand the frustration!)

Once Hank gets back from New Years vacation (11 days from now), see what he says. If he's not playing ball, then bring it to the boards.

I used to work in retail, and mistakes happen. It's how the mistakes get fixed that separate the men from the boys. 


 

ludow
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I am really sorry for your loss (yes, loss). I know how does it feel.

 

Hank WILL fix it. He is one of the persons who really does care. This CNY session, it seems all things are fooked up. Yell

Never trust a smiling dino!

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coolperl wrote:

Did you try to find out what's wrong with the light? Check, if the switch is good? Pill tightened in the head? Any readings on multimeter (amperes), when you turn it on?

 

"Any readings on multimeter (amperes), when you turn it on?"

Yes that could way to check if it really works.

Somehow I doubt that Shadow even makes light that don't work, but bad things can happen, for example my Eagletac T20CS MKII came with an offcenter LED. However their all new method of setting the LEDs is pill-less. Two of my Shadow lights are so, one not(old TC6). The LEDS are mounted with two screws, maybe they don't tighten the screws well enough and during transportation and the LED end up off centered, because theoretically the LED cannot be off center since the two screws are clearly defined to hold the LED star in place. I have the old TC6 with a brass pill, like Coolperl shows in his photos.

 

 

cheaplite
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i was seriously thinking bout bying one of these lites

now i'm not so sure

ILIKEFLASHLIGHTS
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Like I said guys I'm not even going to get it back out of the box.  Hank plainly told me that he would take care to make sure all was good.  That included a centered LED.  I won't even waste my time to take pictures.  But these lights have trouble even inserting Xtar batteries in the tube just so you know. 

ludow
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cheaplite wrote:

i was seriously thinking bout bying one of these lites

now i'm not so sure

 

I can assure my Shadow Stone White is excellent. No problems at all.

Never trust a smiling dino!

ludow
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ILIKEFLASHLIGHTS wrote:

Like I said guys I'm not even going to get it back out of the box.  Hank plainly told me that he would take care to make sure all was good.  That included a centered LED.  I won't even waste my time to take pictures.  But these lights have trouble even inserting Xtar batteries in the tube just so you know. 

 

Did not see your reply. Looks and feels bad indeed.

Never trust a smiling dino!

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ILIKEFLASHLIGHTS wrote:

Like I said guys I'm not even going to get it back out of the box.  Hank plainly told me that he would take care to make sure all was good.  That included a centered LED.  I won't even waste my time to take pictures.  But these lights have trouble even inserting Xtar batteries in the tube just so you know. 

Sorry to hear that. Anyway, there are several reports one was Wolf i think with problems of xtar 2600 fitting. Can i ask you to be arsed with checking the battery diameter?

kragmutt wrote:

They're gonna send you a green redcat with a black LED.

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I got 6 xtar bartteries that are just sitting here as exta.  Only 2 of them would fit in the damn tube. 

Hank Wang
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We are official distributor of Shadow products and we have stock of Shadow products. However there's some products that Shadow themselves don't produce all the time.


The light was personally checked by me to see if it works, I used two NCR18650A.


The light had the led and reflector perfectly centered when I have sent it. In fact I do not have any off-center in stock. Sometimes it's not me who dispatches the products, but my shipping employes, this time it was me.
So I started to think what could it happen that the light doesn't match the before shipping condition.
So after looking it seems that Shadow has released two type of reflectors for this light. One has a white plastic guard that doesn't let the reflector to shift and one that might let the reflector to shift.
There's also the possibility that Shadow didn't screw well the led base into the head and both the led and reflector have slided during transportation. The long XTAR batteries might have pressured the driver pill and it might unscrew a bit and some contact issues could have happened. Also the flashlight has all threads anodized, so the contact cannot be achieved unless the brass parts touch correctly. 
I didn't even had the chance to reply, it's not easy in this part of the year as I am preparing to celebrate the CNY with my family.

Please see some photos of our stock and how they are centered, we have no off-centered Shadow TC6. However you can see, as I have discovered that Shadow did two types of led-reflector settings. One is prone to shifting especially if the screws may not have been tightened.


https://intl-outdoor.com, Noctigon, Emisar, flashlight components.

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Well Hank all I know is the light won't work and the LED is off centered.  And to top it off the way this light is made around the ends on the tube the Xtar batteries will not fit correctly inside this light you sent me.  It is useless to me.  Again I wish to have a full refund and if you want it back that is fine, but don't expect me to pick up the tab on my part for the shipping back to you.  I even scuffed up the wrapping on one of my Xtars trying to get it to go in the tube. 

Like I said, you sold me on the light, and this is what I get in return. 

Brad 

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This is one of them lights I wished I never purchased.  Sorry to say that, but it has ruined my day.  The same goes for the nicked up Dereelight I just got from Alan. 

I guess I'm gonna have to stick with my favorite US seller from now on. 

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Why not PM and not put Hank on blast in public forum? I understand your frustration, its only fair to speak to him privately regarding this matter. Just my 0.02

cheaplite
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who be dat?

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gen1.3_ wrote:

Why not PM and not put Hank on blast in public forum? I understand your frustration, its only fair to speak to him privately regarding this matter. Just my 0.02

What I said here is nothing that I haven't said already to Hank.  But I will take a timeout.  I'm just ticked.  2 bad lights within the last 24hrs. 

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ILIKEFLASHLIGHTS wrote:

gen1.3_ wrote:

Why not PM and not put Hank on blast in public forum? I understand your frustration, its only fair to speak to him privately regarding this matter. Just my 0.02

What I said here is nothing that I haven't said already to Hank.  But I will take a timeout.  I'm just ticked.  2 bad lights today. 

Sorry to hear that man. I was just thinking if i was in Hank's situation...but I'm not. I hear you, no more overseas buying from you dude, you have some bad luck . lol

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