Neal's Gadget silence

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CM2010
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Giancarlo wrote:

Why isn’t Neal himself writing this update on his web store?

As to not deter any future orders.

Kindle
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Henk4U2 wrote:
An on the other hand there are a few crabby persons who jump to any occasion to slander him.

Would you be so kind as to provide examples of actual slander?

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I had the same bad experience a couple of months ago. I paid for 2 fw3a and just before placing my order the communication was good. After i paid he did not answer again. I had to make a claim with papypal and i ended up with my money back. Im not trying to destroy no one. Im just telling my real and personal experience. If you ask me i would recommend to anyone to buy from another seller. I dont care if you had a baby, two or three. If you are a serious seller every single customer deserves respect and answers specially once you have placed an order. If you are a really busy man, then hire some people and make your business grow. Good luck

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I can see how replying to every inquiry could be time consuming to a small shop but a banner atop your website would answer a lot of questions without much work.

Edit- I just looked and he has one.

longuylander
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pennzy wrote:
I can see how replying to every inquiry could be time consuming to a small shop but a banner atop your website would answer a lot of questions without much work.

Edit- I just looked and he has one.

Though, the banner across the top only mentions being on vacation until the 12th of February. The details do talk about the problems with the corona virus, but it’s already four days past the date on the banner, and there has been no update on the website. I’m wondering what I was thinking yesterday when I placed an order for an EDC18 from him.

CM2010
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pennzy wrote:
I can see how replying to every inquiry could be time consuming to a small shop but a banner atop your website would answer a lot of questions without much work.

Edit- I just looked and he has one.

If you have no time to answer customer questions regarding pre orders or after orders then you have no business selling anything or running a shop of any kind.

forsh
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I agree , I will stick to buying from lumintop
It’s a shame about Neal as the store has some good stuff in there
I’d like to check out the sapphire lens for Fw1a pro

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I just received by a pm the following message:

Quote:
Hi Giancarlo,

Hard to believe you have been a member of BLF longer than myself.
By now you should know that Matt Smith is the owner of Adventure Sport Flashlights.
He has his own shop and he sells modified flashlights (amongst others).
He is NOT a spokesperson for Neill. I can understand that you want to bash Neill.
But Matt is NO part of Neill’s shop.

Because Matt has a YouTube channel, het gets lots of flashlights to review.
And when he likes a light, he surely brings the message.
But when he dislikes a flashlight he isn’t holding back either.
My best guess is he got his lights directly from Lumintop (mind you: NOT the Acebeam).

He tests a lot of lights. A few months ago he bought almost ALL lights that are sold in big
shops like Walmart etc. And spend about 600 dollars on that. All get a (quick) review.

When you accuse Neill of something, and call Matt a spokesperson, you accuse him too.
Wether Neill deserves to be treated like that is a matter of opinion. Matt deserves it NOT!
Be advised: next time I will correct such a huge offensive mistake in the thread itself.

Henk4U2

And this is my reply:

Are you Matt’s defense attorney? I have not said anything bad about him but it is evident from his reviews that he has a certain sympathy for Neal. I have known Matt for several years and also his shop. He is my favorite reviewer although he sometimes lacks impartiality, like almost all reviewers. He is not only clever and accurate but also funny. He loves to make reviews and is an excellent director, screenwriter and actor. But he too, like Neal, never replies to my mails. It doesn’t matter, I love his videos anyway.
Now try to put yourself in my shoes. I order on Neal’s shop a $300 light but after more than a month I don’t get any reply to my emails or Facebook messages. Absolute silence and no explanation. Only today, casually, I read on Youtube an update of Matt explaining that the flashlight I ordered is out of stock and will not be back (to Neal’s store) before February 14th. Why am I getting this information from Matt instead of Neal? This is why I asked myself, not without a pinch of irony, if Matt is Neal’s spokesperson. It is not a “huge offensive mistake” !

PS: Matt received the light from Neall not from Lumintop, as he himself says in the video.

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Let’s try and keep it’s pleasant here

It’s nice to know what’s going on so other people don’t get burnt , I feel your frustration and you’ve spent a lot of money and it proberly seems nothing is happening and the time you have to wait is a lot longer

Pms from moderators and admin should be kept to yourself

I feel you man
But try not to get yourself in trouble here
It’s a great place to be

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Please do not post personal messages, they are intended to be personal and whenever sent, that is in good faith that they stay personal.

If they are against the forum rules, like seller’s spam, or are trolling, you can report them to our administrator, in all other cases you should keep them private.

Giancarlo
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forsh wrote:
Let’s try and keep it’s pleasant here

… Pms from moderators and admin should be kept to yourself

I feel you man
But try not to get yourself in trouble here
It’s a great place to be

Just two questions:

• How do you know that Henk4U2 is a moderator or admin?
• What exactly did I write that can get me in trouble?

Giancarlo
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djozz wrote:
Please do not post personal messages, they are intended to be personal and whenever sent, that is in good faith that they stay personal.

If they are against the forum rules, like seller’s spam, or are trolling, you can report them to our administrator, in all other cases you should keep them private.


OK, Sorry.
forsh
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Giancarlo wrote:
forsh wrote:
Let’s try and keep it’s pleasant here

… Pms from moderators and admin should be kept to yourself

I feel you man
But try not to get yourself in trouble here
It’s a great place to be

Just two questions:

• How do you know that Henk4U2 is a moderator or admin?
• What exactly did I write that can get me in trouble?

I don’t know anyone who’s a moderator
But when you post a personal message up that someone’s sent to you , it’s kind of calling them out and not polite , maybe this could get you in trouble , maybe not

Let’s try keep it polite here

I allready said I feel you Man

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vresto
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Whats the reason you buy from neals store? Hes got any very special sortiment? Prices? I wonder that after sooo many bad experiences there are still any neals customers here…

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Giancarlo
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forsh wrote:
Giancarlo wrote:
forsh wrote:
Let’s try and keep it’s pleasant here

… Pms from moderators and admin should be kept to yourself

I feel you man
But try not to get yourself in trouble here
It’s a great place to be

Just two questions:

• How do you know that Henk4U2 is a moderator or admin?
• What exactly did I write that can get me in trouble?

I don’t know anyone who’s a moderator
But when you post a personal message up that someone’s sent to you , it’s kind of calling them out and not polite , maybe this could get you in trouble , maybe not

Let’s try keep it polite here

I allready said I feel you Man

Thanks for the clarification. You are right. I will no longer post private messages, even if these messages themselves threaten to appear in the threads.

forsh
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I really hope you get some feedback from Neal and I hope you get your torch soon pal
Think positive and good things happen

I’m sending good karma vibes your way , keep us updated though what happens

Good luck man and I didn’t mean to sound like a moaner

Let’s make torches great again Smile

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M4D M4X
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Neal has still not been able to return to his home (office and warehouse) due to the virus

He is aware many people are awaiting his reaction and messages....

PLEASE NOTE
i do not work in "reviews, deals and codes" for the time being
maybe M4D M4X will return one day, but until then:

THANK YOU FOR YEARS OF YOUR SUPPORT AND FRIENDLY CONTACTS!

Giancarlo
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vresto wrote:
Whats the reason you buy from neals store? Hes got any very special sortiment? Prices? I wonder that after sooo many bad experiences there are still any neals customers here…

At the time only him had the new BLFGT-90.2

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I put a $35 90.2 and a $10 Q8 driver in my buddy’s original BLF GT, it makes 5100 lumens and 1.68Mcd at 50M. Literally $45 in parts and some tinkering with the carrier.

If Neal himself has this virus or someone in his family I wish him the best. I’d sure hate to come through something like that and then have to answer all the whining emails… and yes Giancarlo, considering that it is well known the entire country is locked up with an epic sickness, you are whining. Give em a break and relax, it’ll all work out.

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M4D M4X wrote:

Neal has still not been able to return to his home (office and warehouse) due to the virus

He is aware many people are awaiting his reaction and messages….


It shouldn’t be hard to put that information on front page of his shop, isn’t it? Even without going out.
Mike

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CM2010
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Problems with Neal have been going on long before the virus problems.

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True. I’ve been there myself.

Think of how stupid the average person is, and realize half of them are stupider than that. George Carlin

 Anyone offended by my signature please fill Complaint Form. Thank you.

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DB Custom wrote:
I put a $35 90.2 and a $10 Q8 driver in my buddy’s original BLF GT, it makes 5100 lumens and 1.68Mcd at 50M. Literally $45 in parts and some tinkering with the carrier.

If Neal himself has this virus or someone in his family I wish him the best. I’d sure hate to come through something like that and then have to answer all the whining emails… and yes Giancarlo, considering that it is well known the entire country is locked up with an epic sickness, you are whining. Give em a break and relax, it’ll all work out.

I see from other members’ posts that the Neal’s store reputation was well known long before the virus appeared.

I am not whining. I’m not complaining the flashlight was not delivered. I am not complaining it has not been shipped. I just asked the members of this forum if anyone knew this store (Neal’s Gadget) in order to guess the reason for the absolute silence of its owner.

I know about the logistical problems caused by the epidemic, however, all the Chinese stores I use have kept in touch with me, they explained to me why I had to wait longer than usual, and many of them have already shipped the goods after February 14th. That’s all. Don’t try to present me as a cynic.

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Giancarlo wrote:
DB Custom wrote:
I put a $35 90.2 and a $10 Q8 driver in my buddy’s original BLF GT, it makes 5100 lumens and 1.68Mcd at 50M. Literally $45 in parts and some tinkering with the carrier.

If Neal himself has this virus or someone in his family I wish him the best. I’d sure hate to come through something like that and then have to answer all the whining emails… and yes Giancarlo, considering that it is well known the entire country is locked up with an epic sickness, you are whining. Give em a break and relax, it’ll all work out.

I see from other members’ posts that the Neal’s store reputation was well known long before the virus appeared.

I am not whining. I’m not complaining the flashlight was not delivered. I am not complaining it has not been shipped. I just asked the members of this forum if anyone knew this store (Neal’s Gadget) in order to guess the reason for the absolute silence of its owner.

I know about the logistical problems caused by the epidemic, however, all the Chinese stores I use have kept in touch with me, they explained to me why I had to wait longer than usual, and many of them have already shipped the goods after February 14th. That’s all. Don’t try to present me as a cynic.

Hey Giancarlo,

Quite sorry about the situation; it’s definitely a fantastic light you’re waiting for! I think you’ve been nothing but fair here, so I’m surprised by some of the unpleasant comments here thrown at you. Well I hope you eventually get your light.

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hIKARInoob wrote:
Giancarlo wrote:
DB Custom wrote:
I put a $35 90.2 and a $10 Q8 driver in my buddy’s original BLF GT, it makes 5100 lumens and 1.68Mcd at 50M. Literally $45 in parts and some tinkering with the carrier.

If Neal himself has this virus or someone in his family I wish him the best. I’d sure hate to come through something like that and then have to answer all the whining emails… and yes Giancarlo, considering that it is well known the entire country is locked up with an epic sickness, you are whining. Give em a break and relax, it’ll all work out.

I see from other members’ posts that the Neal’s store reputation was well known long before the virus appeared.

I am not whining. I’m not complaining the flashlight was not delivered. I am not complaining it has not been shipped. I just asked the members of this forum if anyone knew this store (Neal’s Gadget) in order to guess the reason for the absolute silence of its owner.

I know about the logistical problems caused by the epidemic, however, all the Chinese stores I use have kept in touch with me, they explained to me why I had to wait longer than usual, and many of them have already shipped the goods after February 14th. That’s all. Don’t try to present me as a cynic.

Hey Giancarlo,

Quite sorry about the situation; it’s definitely a fantastic light you’re waiting for! I think you’ve been nothing but fair here, so I’m surprised by some of the unpleasant comments here thrown at you. Well I hope you eventually get your light.

I totally agree with hIKARInoob on his reply to Giancarlo. I am sure everything will work out, but you will need a lot of patience. Please don’t stress over this, and ignore the negative feedback.

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I have ordered from Neal a couple times and placed an order on January 31st with 5 to 8 day shipping for a NI40 with the XHP50.2 because the Osram and SBT90.2 where sold out. The way I look at it is I’ll get it when it comes. It’s worth it to me because I am covered by PayPal and I get a flashlight that is not easily found anywhere else. I have 50+ flashlights and waiting for a month or two is not a big deal to me. I figure I order one a week for several months and then they start arriving weekly, its like a surprise in the mail box. If you really think of it, we here at BLF are lucky, spoiled even because we get and own flashlights that the general public has no knowledge of or a clue on how to get them. I have had neighbors and police officers ask me about the amazing flashlights I have because they are just that, amazing! My only concern right now is that Neal and his family are safe and healthy because the Coronavirus is spreading like wildfire in China. Just my two cents.

Doug S.

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CM2010 wrote:
Problems with Neal have been going on long before the virus problems.

Exactly…. What is interesting on fb hes answering… Sometimes. I dont buy from him anymore. Bg is good enough

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Slow or no communication is frustrating but of all the defective lights or delayed shipment lights reported here, did you eventually get the problem resolved? I mean the orders that weren’t cancelled. Did they arrive? Was a defective light made right? That seems to be the bottom line here. All the good orders can’t erase that.

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pennzy wrote:
I mean the orders that weren’t cancelled. Did they arrive? Was a defective light made right? That seems to be the bottom line here. All the good orders can’t erase that.

From what I’ve read many people received their lights even if there were no communication. Regarding defective/wrong order made right, well here’s the tricky part: I’ve read about (many) people who got really good after sales service, and I’ve read about (many) people completing being ignored, hence were not helped at all.
So you see, unfortunately we have the perfect ingredient for polarisation, which is exactly what is happening here at BLF regarding Neal’s gadgets. So care and caution are definitely required when discussing.

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