Low Price for a Lumintop Tool 2.0 Ti?

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Kevin Z
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I ordered & a few hours later I got this.

We feel sorry to admit that we made a mistake on the price of SKU 9720754 (Authentic LUMINTOP Tool AA 2.0 Portable LED Flashlight) you ordered. The actual price is much more expensive than that we advertised initially. The actual price is $40.93. Could you please kindly repay us the price difference? We could give you 4$ as discount, or we could only cancel the item from your order and issue refund for it.

Hope to hear from you soon.

Kind regards,

crystal

Customer Advocate

FastTech – gadget and electronics
https://www.fasttech.com
support@fasttech.com

BOO5TED
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Yep, just got the same email. I told them I won’t pay the difference because of their mistake, just ship the lights at the price they advertised.

We’ll see how that goes lol.

"America has three cities, New York, San Francisco and New Orleans. Everywhere else is Cleveland."- Tennessee Williams

 

 

Yokiamy
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Exactly that one

moderator007
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Same email here.
Some one is obviously awake over there, so has anyone got a response back yet after your reply.

tatasal
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Well, their rep admitted it was a mistake and looks like an honest mistake at that for obviously it’s too low to be real.

Let’s move on to some great deals, but not this one haha.

Not for anything, but come on guys, I don’t think it’s a nice thing to take advantage of someone’s shortcomings.

RobinVC
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Got the mail as well :/ Damn I was really hoping they would let my order slide.
I’ll ignore the mail for a little bit, see which reactions you guys get Wink

forsh
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i konw when a mistake happens, they dont have very good cumstomer service and wont send out the items for that advertised price

they will expect you to pay the rest , or they will cancel the order, they dont care if 50 people bought the item at the reduced price and dont care about all the negitive comments they could receive

the customer is never right in china!

its a shame, because they could get a really good name for themselfs for taking the orders at the lower price, “to win big you have to loose a few times”

if feel sorry guys, i wish you would of got the torches at them prices!

oh well many more lights in the sky(fish in the sea)

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Join my Facebook FW3/4/1 selling and buying group guys

toddcshoe
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That’s a bummer. I was hoping ya’ll would get it for that price. I didn’t try to order one, not a fan of the mode memory but, that’s just a personal preference. It’s a good light other than that.

After seeing the OP I sent a link to a buddy who wanted one but wasn’t willing to pay the normal $40+ for it. He got the message just a few hours after ordering. He passed on the $4 off offer. He did find a knife he liked though so I guess all was not lost.

I always forget to check Fasttech when I’m shopping for something. Haven’t ordered anything from them in quite some time. Never had any problems with them. Though I do tend to drop them an email to ensure a product is actually in stock before I order. They have always gotten back to me in a day, two days tops.

"Everywhere I go, there I am"

Muto
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I am not a Lawyer , nor do I play one on the internet or TV.
That said;
Don’t know about the rest of the world but here in USA the consumer laws allow sellers to have waivers such as “Not responsible for unintentional pricing errors” Etc.
Check your Sunday sales circulars and you will see the fine print.
These waivers were pushed into law with help of companies like Circuit City (alive and well at the time) Sears, etc. and internet retailers.

We all knew it was a really crazy price, so to me, no harm no foul. Worth a shot, right?
Have gotten on the good end of enough deals in the last 20 years that I probably used up the luck. Then again probably not.

I got my first Ti Tool 2.0 pretty cheap but cannot recall exact price.

Just responded to their email with this;

Cancel it and refund the order as fast as I paid you.
Hire a pricing proofreader.

Later,
Keith

The difference between Hoarding and Collecting is the illusion of Organization
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“History doesn’t repeat itself, but it sometimes rhymes,” Mark Twain

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards

sp5it
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I had a few times situation, that price on shop shelf was lower than actual item price.
Every time I paid price as on the shelf.
Mike

Think of how stupid the average person is, and realize half of them are stupider than that. George Carlin

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longuylander
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Yeah, I don’t think we can demand that they ship at that price. As the saying goes, “if it seem too good to be true, it usually is.” It can easily be an error, and it looks like they’re being easy about cancelling the orders. Hopefully we’ll see the refunds come back quickly through Paypal. Sorry to all those who ordered!

jon_slider
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I got the email asking me to pay the $40
I replied cancel

longuylander wrote:
Sorry to all those who ordered!
not your fault

the lights have PWM anyway

sour grapes
lol

Marc E
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Awwwwwwwwwwwwwwwwwww.

Longuylander (i just got your name! Facepalm ), maybe if we hadn’t all ordered yours would have sneaked through at the bargain price…

longuylander
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Marc E wrote:
Awwwwwwwwwwwwwwwwwww.

Longuylander (i just got your name! Facepalm ), maybe if we hadn’t all ordered yours would have sneaked through at the bargain price…

I thought about that! If I had just kept my stupid mouth shut, maybe they would have shipped my one and then changed the price. But that’s all right, I already have one in aluminum, and I can put that eleven bucks toward a light that I won’t have to swap out the emitter right away.

Kevin Z
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tatasal wrote:
Well, their rep admitted it was a mistake and looks like an honest mistake at that for obviously it’s too low to be real.

Let’s move on to some great deals, but not this one haha.

Not for anything, but come on guys, I don’t think it’s a nice thing to take advantage of someone’s shortcomings.


I thought you might jump in and start defending another Chinese company again lol.
I think it was dirty tricks ,imo they were slow selling so they dropped the price to get loads of people to order it ,then tell them the bad news ,thinking some people got their hopes up about it & decide to pay full price.
YMMV.
jon_slider
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Yesterday I received order confirmation, at the sale price, from Fasstech.

After that I got Fasstech’s email requesting I pay $30 more, I replied:

“please cancel”

no reply (yet), so I looked at paypal transaction history

since I did not see a refund from Fasstech
I disputed the transaction to paypal
informing them the seller requested I pay an extra $30, which I declined

I then received an email from Fasstech stating
“Order paused due to payment dispute”

now it is in Paypal’s hands to make sure Fasstech remembers to refund my purchase
and Paypal now has a report of Fasstech’s activity

I dont care that Fasttech refused to honor the sale,
just want to make sure they dont forget my refund

Yokiamy
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Did anyone receive a reply after their email?
I just replied that i am not willing to pay extra and just want the light.
If they dont agree i still can take the refund.

But so far no reply

longuylander
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I’ve had no reply yet, and I said I wanted to cancel my order. I will give them a little more time before involving Paypal on this one. I only replied to the email this morning, so they probably haven’t gotten a chance to read it yet.

Lightbringer
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Yokiamy wrote:
Did anyone receive a reply after their email?
I just replied that i am not willing to pay extra and just want the light.
If they dont agree i still can take the refund.

But so far no reply

I did reply, but asked if they would make sure that I wouldn’t lose anything if, in the refund, paypal would nick me for a whole bunch of fees.

After all, okay, I’ll take a refund if I absolutely have to, but if it’s their mistake, I don’t want to be out a few bux as a result.

Kinda like mailing someone a refund-check with postage due…

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

CRX
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They asked again if I wanted store credit or paypal refund…
Check your tickets in FT.

Yokiamy
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CRX wrote:
They asked again if I wanted store credit or paypal refund… Check your tickets in FT.

Nothing , it says last action almost 14h ago

Your ticket is pending staff response.

Staff answer completed questions as quickly as they can, on a first-come-first-serve basis. If you update it with a new comment now, your ticket will be put at the back of the queue.

Muto
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Got refunded in full already, props to FastTech!

The difference between Hoarding and Collecting is the illusion of Organization
.

“History doesn’t repeat itself, but it sometimes rhymes,” Mark Twain

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards

djozz
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I’m pleased with the fast and correct way that Fasttech (Crystal) handled this (even correcter would have been taking the loss and sending out the flashlights but I understand that with a loss of 30 dollar per flashlight that is a decision that they did not make). So since I was eying the ToolAA Ti already and Fasttech has a sharp price, I went for their small discount and bought a light anyway.

Yokiamy
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djozz wrote:
I’m pleased with the fast and correct way that Fasttech (Crystal) handled this (even correcter would have been taking the loss and sending out the flashlights but I understand that with a loss of 30 dollar per flashlight that is a decision that they did not make). So since I was eying the ToolAA Ti already and Fasttech has a sharp price, I went for their small discount and bought a light anyway.

Agree, it still is a nice light for 37$
I assume the XPL2 will not have a long life in yours Wink And the lighted tailcap will drain a 14500 in about 1,5-2 months, so that needs attention

I’m very happy with my High CRI SST20 in it (Lost a lot of lumens though)

djozz
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Yokiamy wrote:
djozz wrote:
I’m pleased with the fast and correct way that Fasttech (Crystal) handled this (even correcter would have been taking the loss and sending out the flashlights but I understand that with a loss of 30 dollar per flashlight that is a decision that they did not make). So since I was eying the ToolAA Ti already and Fasttech has a sharp price, I went for their small discount and bought a light anyway.

Agree, it still is a nice light for 37$
I assume the XPL2 will not have a long life in yours Wink And the lighted tailcap will drain a 14500 in about 1,5-2 months, so that needs attention

I’m very happy with my High CRI SST20 in it (Lost a lot of lumens though)


You are correct in your predictions Smile Also, I probably will change the driver because contracting mode memory is worse than any virus (but at least there is a ready cure).
Henk4U2
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Cancelled the order.
Got already a “warning” from them that the exchange rates of buying and refund may differ.
What’s the title of that Clint Eastwood movie: “Every Which Way But Loose”. For them it is.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

G0OSE
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Henk4U2 wrote:
Cancelled the order.
Got already a “warning” from them that the exchange rates of buying and refund may differ.
What’s the title of that Clint Eastwood movie: “Every Which Way But Loose”. For them it is.

That’s poor, it was their fault nobody else’s, they should at minimum ensure you get back what you paid due to their error.
djozz
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G0OSE wrote:
Henk4U2 wrote:
Cancelled the order.
Got already a “warning” from them that the exchange rates of buying and refund may differ.
What’s the title of that Clint Eastwood movie: “Every Which Way But Loose”. For them it is.

That’s poor, it was their fault nobody else’s, they should at minimum ensure you get back what you paid due to their error.

I do not entirely agree that it is nobody else’s fault, the pricing mistake was their fault but after that we all voluntarily stepped into a deal that was too good to be true, in my opinion that contributed to the size of the mess that arose (which was rather gracefully resolved by Fasttech) . It is only fair that we get our money back, but I’m ok that we pay that small exchange rate difference for our part in the trouble they had over this.
longuylander
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djozz wrote:
I do not entirely agree that it is nobody else’s fault, the pricing mistake was their fault but after that we all voluntarily stepped into a deal that was too good to be true, in my opinion that contributed to the size of the mess that arose (which was rather gracefully resolved by Fasttech) . It is only fair that we get our money back, but I’m ok that we pay that small exchange rate difference for our part in the trouble they had over this.

I completely disagree with that notion. We didn’t know their reasoning for dropping the price so drastically. Perhaps they were clearing out inventory. It was their error for posting the incorrect price, and the only way to fix the problem is to actually ship the items (which would be too costly for them to bite the bullet on this one) or to refund everybody’s money. I’m not going to accept less money than I paid as a refund because of market fluctuation.

djozz
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longuylander wrote:
djozz wrote:
I do not entirely agree that it is nobody else’s fault, the pricing mistake was their fault but after that we all voluntarily stepped into a deal that was too good to be true, in my opinion that contributed to the size of the mess that arose (which was rather gracefully resolved by Fasttech) . It is only fair that we get our money back, but I’m ok that we pay that small exchange rate difference for our part in the trouble they had over this.

I completely disagree with that notion. We didn’t know their reasoning for dropping the price so drastically. Perhaps they were clearing out inventory. It was their error for posting the incorrect price, and the only way to fix the problem is to actually ship the items (which would be too costly for them to bite the bullet on this one) or to refund everybody’s money. I’m not going to accept less money than I paid as a refund because of market fluctuation.


It is a customer mentality thing really, the rigid “customer is king” “you made mistake, you suffer” mentality comes up fairly often on BLF. I think it is very american but certainly not exclusively american. There is no right or wrong in this, pure opinion on how things should be, but it does cause a lot of (avoidable) friction with chinese sellers that will not understand a lot of that.

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