Terrible Experience with Sofirn

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jp9mm
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arek98 wrote:
Some confusion here, OP says USPS shows package delivered and Jackie (who seems to be a Sofirn rep – see post #15) says “the package was dispatch by DHL

DHL and other’s routinely turn packages over to USPS for final delivery. Don’t think they make that clear either

nocturne wrote:
shutterboy wrote:

Also, I have already spoken to USPS. They have asked to open up a “Search” on their web portal, that I have already done, and have so far heard nothing.

Stop being so defeated. Call them back, your local Post Office, the one that serves your ZIP code. Make it clear to them you did not receive your package and you’d like them (the person on the phone) to track your package and tell you where it is.

It’s not really clear if OP told usps that it shows they already delivered the package but it seems important they know that before proceeding.

shutterboy
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jp9mm][quote=arek98 wrote:

It’s not really clear if OP told usps that it shows they already delivered the package but it seems important they know that before proceeding.


I did say that when I opened the search request. Actually, they are the one that pointed out that it is delivered, but told me I can continue “searching” if I have not received the box.
kadete26
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I have worked for many years in the postal service of my country (Spain), and the person who must demand the proof of delivery, where the name and signature of the person who received the shipment appears, is the sender (the person who contracted the shipment), in this case Sofirn.

Sofirn must contact China Post to open a claim to request this proof of delivery, it is the only solution.

This process may take a few days as China Post will contact USPS to request proof of delivery.

alpg88
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do you live in a private house? could someone steal your package? it is entirely possible it was shipped, delivered and dropped at the door,. in that case every party did what they were supposed to.

Couchmaster
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USPS says it was delivered and you want Sofirn to send you another one and you are angry that they won’t? WTF? This isn’t on Sofirn. 2 things: Sofirn is an excellent company that I have had fantastic service from. They make great (OK, “Solid”) products at a reasonable price. Good products, good service.

2nd) Whats to stop everyone from ordering and simply saying “I didn’t receive the 10 flashlights I ordered which you shipped even though the US postal says they were were delivered, send me 10 more” everytime they order?

Stop blaming Sofirn. It’s not their problem nor is it their fault.

nocturne
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I just went through this same thing with USPS weeks ago. Package delivered a day before I expected it by mistake to the neighbor, who denied all knowledge. USPS knew they put it on his doorstep, they had a GPS reading to prove it. Postal Inspector notified, they take missing packages, misdelivery, and package theft very seriously. A week later, after multiple contacts by USPS, my neighbor finally handed me my package.

The point is if USPS delivered a package with tracking, they know exactly when and where it was delivered, and anyone answering a phone at your local PO readily has access to that information. If the tracking says it was delivered, then it was delivered. But the PO does not yet know it was misdelivered until you make that clear to them, by telling them you never received it. The first thing, the very first thing they’re going to do is look and see where and when they delivered it. Then they’ll actually investigate, recover the package, and redeliver. But they’re not mind readers. As far as they know, everything is fine. It falls upon the person missing the expected package to make it clear to someone at the local PO that the package never arrived, even though the tracking indicates it was delivered. Why is this so difficult?

Sirstinky
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I never had a bad experience with Sofirn. Great company. As was said, buying from China can be potentially problematic with things go wrong. I’ve had orders eave China then vanish and the suddenly reappear magically months later in my mailbox after I’d been refunded. Basically once the package leaves mainland China it’s sort of out of the sellers control and in the ha ds of the logistica company. Although DHL handled the package in China and across the ocean. It gets handed off to USPS or Fex Ex or whomever domestic carrier they use. DHL uses USPS mostly.

If Sofirn is showing the items delivered, they could just be seeing the delivery confirmation from the originator, not the final carrier. I’d follow the advice of the others and put it back on Aliexpress. Don’t blame Sofirn, as there’s nothing they can do.

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alpg88 wrote:
do you live in a private house? could someone steal your package? it is entirely possible it was shipped, delivered and dropped at the door,. in that case every party did what they were supposed to.

That’s why I always had packages delivered at work, so that someone would always be there to take delivery, and that no one would swipe it off any stoop/porch/whatever up front.

Now, working from home, I make damned sure to track every package so I know where it is, and if it’s marked “out for delivery” and such. Even Amazon pops up a map with the gps of the delivery truck (in realtime) and popup blurb saying “6 stops to go”, “3 stops to go”, etc., and I’m usually lying in wait at the door, waiting to pounce, like a jackal salivating over a wounded oppossum, when the dewd walks up, package in hand.

USPS, they usually deliver the mail at about the same time, so small packages usually get to me that way. FedEx, UPS, larger USPS packages, I just have to listen for the ❄thunk!❄ as the box is dropped on my stoop, as most times no one even rings the bell.

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alpg88
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same here, anything that is expensive i get delivered to my work, i do occasionally have issues with lasership that amazon uses, they would not come up to my floor, and leave by the door, they would leave it by the mailboxes downstairs, where anyone can take it. but amazon refunds no questions asked if i claim lost package.

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Yes I had such experience once. I suggest you post your experience on their feedback, so that they will improve their service.
And they try to get it better. If we do not complain, then how would they know it and improve.

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nocturne wrote:
I just went through this same thing with USPS weeks ago. Package delivered a day before I expected it by mistake to the neighbor, who denied all knowledge. USPS knew they put it on his doorstep, they had a GPS reading to prove it. Postal Inspector notified, they take missing packages, misdelivery, and package theft very seriously. A week later, after multiple contacts by USPS, my neighbor finally handed me my package.

The point is if USPS delivered a package with tracking, they know exactly when and where it was delivered, and anyone answering a phone at your local PO readily has access to that information. If the tracking says it was delivered, then it was delivered. But the PO does not yet know it was misdelivered until you make that clear to them, by telling them you never received it. The first thing, the very first thing they’re going to do is look and see where and when they delivered it. Then they’ll actually investigate, recover the package, and redeliver. But they’re not mind readers. As far as they know, everything is fine. It falls upon the person missing the expected package to make it clear to someone at the local PO that the package never arrived, even though the tracking indicates it was delivered. Why is this so difficult?

Thanks for that. Learned something new. Do you have a phone number or link for the OP to pursue it to get his stuff. Like Lightbringer, all my packages go to my work so that someone invariably will come hand it to me and roll their eyes at how many packages I get. The Aliexpress packages all have tracking numbers so I can either ignore or play along at home and pay attention to if it’s of any value. If my last post above seemed tense it’s because it seems so unfair to me to blame Sofirn. They did their job and it sounds like they did it perfect.

nocturne
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No. He lives in his ZIP code, he knows where his Post Office is. Googling the ZIP and “phone number” just gives an 877 number. The Post Office has an address. Doing a reverse address search on it will reveal the local phone number.

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Wow, this thread really blew up while I got some shut-eye.

There's plenty of good advice in here, so good job BLF!

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ZoomieFan wrote:

Is there proof of being ripped off?
Ripped off is taking the money but never ship the goods.
Not wanting to refund isn’t a rip off either. I can imagine way to often people falsely claim they didn’t receive anything.

Go ahead and order something, and pay for it, and don't receive it, and do anything about it, and don't worry about it because at least you're not letting yourself get ripped off.

Be my guest.

Lightbringer
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nocturne wrote:
No. He lives in his ZIP code, he knows where his Post Office is. Googling the ZIP and “phone number” just gives an 877 number. The Post Office has an address. Doing a reverse address search on it will reveal the local phone number.

Uhhh, trust me on this… go there in person. You’re much harder to ignore if you’re physically there and getting in the way, vs being left on hold.

Anyone can ignore a blinking light on the phone, but people milling around going, “Who’s that yahoo?” won’t be able to ignore you.

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shutterboy
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alpg88 wrote:
do you live in a private house? could someone steal your package? it is entirely possible it was shipped, delivered and dropped at the door,. in that case every party did what they were supposed to.

So far I have never had any packages stolen, but that does not mean it has not happened. I do live in a private house.

shutterboy
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kadete26 wrote:

Sofirn must contact China Post to open a claim to request this proof of delivery, it is the only solution.

This process may take a few days as China Post will contact USPS to request proof of delivery.

From what I have seen so far, Sofirn is genuinely not interested in sorting this out. They just want me to eat the loss and go away.

nocturne
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Lightbringer wrote:
Uhhh, trust me on this… go there in person. You’re much harder to ignore if you’re physically there and getting in the way, vs being left on hold.

Anyone can ignore a blinking light on the phone, but people milling around going, “Who’s that yahoo?” won’t be able to ignore you.

I strongly disagree, and let’s just ignore the fact that we’re in a pandemic and going inside a PO means you can wait anywhere from 5 to 45 minutes in a closed space with a handful or herd of impatient customers just to talk to someone, who is going to make you wait so they can serve the people in line behind you. You’re obviously applying your anecdotal experience with calling some outfit, and being put in voicemail hell or left on hold until doomsday. Ever called your local PO? Didn’t think so. The people working at your PO are your neighbors. They’re not at all like Amazon or Apple employees, and nothing like those working at the electric utility. They’re simply neither overly sophisticated nor narcissistic. They have a good job, and they’re happy, and happy to help. You call, someone picks up the phone, it isn’t going to just be anyone, it won’t be a receptionist, but the position that is responsible for the phone, which is sort of a multidisciplinary position that works directly for your Post Master. You explain the situation, and might sit on hold 2 minutes while they track the package. They’ll take your name and number, and they will call you back after a rather rapid preliminary investigation. They’ll explain the situation and what is going to happen. If the package was misdelivered, it might take a few days for your actual mail carrier, or the person that answered the phone, to recover it and redeliver it to you. This is all assuming you neither live in an area that has a PO with one employee, the Post Master, nor somewhere as population dense as a large city.

But by all means, use your best judgement and do what you think is best.

contactcr
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shutterboy wrote:
kadete26 wrote:

Sofirn must contact China Post to open a claim to request this proof of delivery, it is the only solution.

This process may take a few days as China Post will contact USPS to request proof of delivery.

From what I have seen so far, Sofirn is genuinely not interested in sorting this out. They just want me to eat the loss and go away.

Regardless if this is true I would put money that most of their mailing errors resolve themselves in due time without them having to do anything. Just based on your reaction you seem a little impatient and alarmist (Karen). Next time, I suggest asking in one of their threads or via PM for an Amazon coupon code, they often will oblige and then you can get your item in 2 days and you have someone to yell at if it’s not up to your standards.

You’ll be surprised to know when a neighbor gets your package it’s not their top priority to get it back to you the same day. Don’t be surprised if your mail carrier marks something delivered and it shows up 1-3 days later for whatever reason listed above, it happens. Handoffs from DHL/UPS/FEDEX/etc are sloppy. Tracking just stops randomly or vanishes.

I’m not even sure what you expect from this thread. You prioritized insulting their race over even giving any timeframe for reference in your post. For example, if all this happened yesterday you have PLENTY of non-nuclear options. If this happened like 3 weeks ago and you still aren’t making progress then your options are a bit different.

shutterboy
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contactcr wrote:
shutterboy wrote:
kadete26 wrote:

Sofirn must contact China Post to open a claim to request this proof of delivery, it is the only solution.

This process may take a few days as China Post will contact USPS to request proof of delivery.

From what I have seen so far, Sofirn is genuinely not interested in sorting this out. They just want me to eat the loss and go away.

Regardless if this is true I would put money that most of their mailing errors resolve themselves in due time without them having to do anything. Just based on your reaction you seem a little impatient and alarmist (Karen).

Wow.

Have a look at the attached screenshot and let me know if you still think I am an alarmist and should be called Karen.

https://ibb.co/qWn7cHG

contactcr wrote:
Next time, I suggest asking in one of their threads or via PM for an Amazon coupon code, they often will oblige and then you can get your item in 2 days and you have someone to yell at if it’s not up to your standards.

You’ll be surprised to know when a neighbor gets your package it’s not their top priority to get it back to you the same day. Don’t be surprised if your mail carrier marks something delivered and it shows up 1-3 days later for whatever reason listed above, it happens. Handoffs from DHL/UPS/FEDEX/etc are sloppy. Tracking just stops randomly or vanishes.

I’m not even sure what you expect from this thread. You prioritized insulting their race over even giving any timeframe for reference in your post. For example, if all this happened yesterday you have PLENTY of non-nuclear options. If this happened like 3 weeks ago and you still aren’t making progress then your options are a bit different.

I dont really think I had any comment about anyones race other than their English speaking skills. And I really hope you change your opinion about timeline after looking at the screenshot above and below.

https://ibb.co/Z2jPb5t
https://ibb.co/tpvWX2c
https://ibb.co/6s2G2Qr

contactcr
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The screen shot doesn’t even show when it was shipped or delivered?

In any case you have a lot of good suggestions so I will defer to them.

I see you added more. I suggest removing those the only relevant part is delievered August 21 and you are getting nowhere with aliexpress.

In this case since it has been a while go to USPS and start with them. If no luck there just dispute with CC or PayPal. Sofirn already has a black mark from ali so less motivation to help now.

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shutterboy wrote:

Wow.

Have a look at the attached screenshot and let me know if you still think I am an alarmist and should be called Karen.

https://ibb.co/qWn7cHG

I dont really think I had any comment about anyones race other than their English speaking skills. And I really hope you change your opinion about timeline after looking at the screenshot above and below.

https://ibb.co/Z2jPb5t
https://ibb.co/MBWkbd7
https://ibb.co/tpvWX2c
https://ibb.co/6s2G2Qr

When you insult someones ability to speak it feels somewhat implied. But putting that aside that the screen shots still tell the same story you claim you didn’t receive package, sofirn shows their records coincides with the tracking information indicating delivery. You infer that you still don’t have package but lack of sufficient evidence leaves you with a loss.

From what I understand from reading the thread you didn’t even give adequate time for USPS to even conduct a search for were it could be, from what I gather USPS is also running understaffed due to the pandemic thus things move slowly. But in the end go after USPS for answers first then decide what to do from there, either team with sofirn and have them also put in tickets to USPS and inquire about the logistics of the package or charge back and hope it works in your favor.

Also so you ordered a light mid August and freaking out. I’ll have you know I had a shipment sent in January and I only recently got it in July…. Still got it in the end so no harm no foul, the seller has no control over transport once it leaves their hands.

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shutterboy wrote:
Filing a dispute with credit card is considered like a parting blow. I would gladly do it if I knew that I will never want/have to deal with Sofirn ever again.

you are mistaken, and by preventing yourself from taking action, you are prolonging your mysery.

I will explain
ordered a light from sofirn in may
by august, no light, and no response to email
not even to the email address in a paypal dispute
nor did sofirn respond to paypal

paypal ruled in my favor

I then ordered another light from sofirn. There was no reaction to any parting blow.
The second light arrived without issue.

and then, guess what? the long lost package arrived.

I contacted sofirn asking where to send payment, they replied, and I paid.

moral of the story, you are creating drama for yourself by trying to force sofirn to engage in an email battle about a shipment they no longer have control over

what you should do
file a dispute and get a refund, from paypal, or your credit card

and fwiw, I have even had disputes in which papal ruled against me, not with sofirn, and I still got a refund from my credit card company

so
the longer you delay filing your dispute, based on a fear of a last blow, that is not real

the longer you will be mucking about in the messy details of postal handoffs and delayed delivery

one more thing
I bet your package shows up, like mine did
but you should still file a dispute now, and stop banging your head against a wall and making accusations

nocturne
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jon_slider wrote:
stop banging your head against a wall

Hey Jonathan! \o/

Respectfully, I must disagree with this point alone. Banging his head against the wall may well eventually produce positive results.

rdhood
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Twice this year, I have had a package “delivered” when I was home all day long… they never showed. I have had packages get to my local post office and then take another trip around the country. I believe the OP 100% because it has happened multiple times this year to me. It’s a tricky situation, but it’s the seller who has to step up and do something. I agree that if you paid with paypal and it is past delivery time, get your money back via them.

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rdhood wrote:
Twice this year, I have had a package “delivered” when I was home all day long… they never showed. I have had packages get to my local post office and then take another trip around the country. I believe the OP 100% because it has happened multiple times this year to me. It’s a tricky situation, but it’s the seller who has to step up and do something. I agree that if you paid with paypal and it is past delivery time, get your money back via them.

Yes, this is the formal way as it should be done. Seller has to deliver, so seller contacts shipper(s).
But …… it only takes a tiny bit of effort to make a call to you local postoffice. And if that does not lead to a successful outcome, take the formal route.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

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and it was not stolen by a package theif if left outside ??

...where Frugal meets with Flashlight!

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nocturne
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mortuus wrote:
and it was not stolen by a package theif if left outside ??
G0OSE
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If it were me, I would ask for the photographic evidence from USPS. In the UK ALL couriers (so far as I know/have experienced) are required to take a photo at the door of it being left on your doorstep – to provide proof it was actually delivered and avoid situations like this. Obviously this is because of Corona, I’d be surprised if this wasn’t the case where you live as if it weren’t they’d be leaving themselves open to just this sort of situation. That would be my primary question to USPS.
I have had stuff similarly ‘supposedly’ delivered before, the item did turn up eventually, later in the week. I think drivers run short of time and do it to not get told off or whatever for not reaching quota’s, but don’t know for sure.
I hope you get it sorted either way.

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How lucky you people are. In one country they take foto’s of the address they deliver. In another country actions are recorded by GPS. In my case a temporary delivery person missed my house by only a half mile and reported that my address was not (eg. no more) existing Facepalm

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

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