Aliexpress customer service is perfect

Off-topic Chatter
1

I went to

to buy some goods that are significantly cheaper than from other places available.
I wanted to pay with Paypal but I don’t see this option.
Seller doesn’t want to break any rules and get direct payment and suggested to ask help from the customer service.
I press Help-Customer service at top of the page,
Please select your issue:
Select Payments and
https://www.aliexpress.com/help/ajax/helpCategoryAjaxService.htm?parentId=11103640

I think it’s a brilliant idea. Make a website, raise unique enters to hundreds of millions a day, but leave some bugs that were common 20-years ago for websites made by students for $10. Such a feature can leave customer support not so busy, and those few customers who had the luck to contact support would be probably more satisfied with it.
I rarely leave negative feedback about Chinese marketplaces (for people from post-soviet states any deal is better than no deal), but today I’m really impressed. Wondering how such huge company with such bad IT can be alive.

2

Aliexpress enter level for OEM/ODM is way below other marketplaces. They provide cheap logistics and shipping discounts. Sometimes a brand is not big enough to make this on his own.
I rarely use aliexpress (~20 times in 5 years, most goods were not available from any extra supplier), and I usually ready to pay an extra 10% to a more reliable vendor, but in this case price difference is 40%.