SP10s Fix

52 posts / 0 new
Last post
Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 11 hours 52 min ago
Joined: 01/28/2018 - 22:59
Posts: 617
Location: Canada

The burden of liability is on the person that makes the claim of warranty. If the product is sold thru Apple Store, then it is Apple Inc that has the onus of responsibility. If the statement is a marketing ploy by a seller, it is that person that takes responsibility.

I don’t know of overseas liability, but Sofirn sells in Canada, they are held accountable. Even if one was to purchase directly from their manufacture. They would have to state the product is not covered, specifically, and clearly marked prior to purchase.

The fine print clause or the detailed/legal EULA is notwithstanding here. Courts dismiss any claim by the makers – it cites with the consumer in most cases. It also has a system in place that the consumer doesn’t have much legal burden, just some paperwork and the issue is resolved between Government and Company. As a matter of fact, there is a hotline (actual phone number) when a consumer is at odds with some seller or a customer service rep.

It actually boils down that companies cannot make false claims, nor sell under assumptions.

Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 11 hours 52 min ago
Joined: 01/28/2018 - 22:59
Posts: 617
Location: Canada

But this is getting away from the liability that Sofirn has a product, a $15 light, that they care not to cover. It is rather cheap and scrupulous of them.

As a merchant, you have rights and obligations. I understand that. In your understanding of the warranty, it is according to New Zealand law. I have a different view from a more socialist environment. But you didn’t sell the light to Timber, and I can’t vouch for his rights.

Funtastic
Funtastic's picture
Offline
Last seen: 20 min 44 sec ago
Joined: 06/26/2014 - 02:14
Posts: 2062
Location: New Zealand

Sidney Stratton wrote:
But this is getting away from the liability that Sofirn has a product, a $15 light, that they care not to cover. It is rather cheap and scrupulous of them.

As a merchant, you have rights and obligations. I understand that. In your understanding of the warranty, it is according to New Zealand law. I have a different view from a more socialist environment. But you didn’t sell the light to Timber, and I can’t vouch for his rights.

But if he purchased it directly off AliExpress or Sofirnlight.com then he’s not covered by any consumer rights in his country.

In New Zealand we have a platform called Trade Me and all overseas sellers are under the CGA, but if I was to purchase directly from say their China website, I have no cover whatsoever.

As I’ve said above, all companies will say the same for impact and liquid damage.

I find impact damage hard to give a warranty for, as many people lie about the height and also many times it’s not just an idle drop, but with some force. I had a customer slip and “drop” his FT03 but as he slipped he threw his light to the ground, claimed it was a straight drop to start with. Mateminco/Astrolux said no warranty cover and I had to pay for new parts. Luckily upon inspection it was just a crooked tail cap preventing a connection.

Texas Ace Lumen Tube calibrated with maukka lights

New Zealand store – https://www.piercingthedarkness.co.nz (NZ customers only)

YouTube channel – https://www.youtube.com/channel/UCIUWi2vYp4CWrRkOJM70t_w/videos (Demos for my customers, and reviews)

Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 11 hours 52 min ago
Joined: 01/28/2018 - 22:59
Posts: 617
Location: Canada

Geez, a $15 light and Sorirn tarnishes their name from a tabletop drop! And other makers are just as reluctant, or outright deniers of such requests?

Can’t believe we’ve gotten so low to let companies deny their own claims.
The burden of proof of a forceful impact lies on the company.

Zappaman
Zappaman's picture
Offline
Last seen: 2 months 1 week ago
Joined: 01/01/2018 - 23:27
Posts: 791
Location: Kansas

Sidney is right by consumer perception (marketing)… BUT a lot of manufacturers DO state the “oh, not really” part in the fine print (sadly). It’s wrong, but it’s the “new marketing” in the world we live in today.

Caveat Emptor

I feel if I dropped a Sofirn light after a month or two that they would be more apt to replace it Vs. a year later. Thankfully, I have not had to test that theory… but if I did, and any manufacturer making that claim didn’t do SOMETHING for me— then I’d probably not buy (as much stuff or any) from them going forward. Way it works (and here at BLF is where we share problems we have so others can understand risks involved).

I own a lot of Sofirn lights and I’ve developed a relationship with them buying direct from the Sofirnlight.com site (and I do believe Barry and Lan are sincerely good guys trying to make an honest buck) and so it’s a hard call on the most budget of lights they sell. Hopefully they keep up the good work they have so far… while we also continue to understand how this market evolves.

ZappaMan

Timber
Timber's picture
Offline
Last seen: 7 months 22 hours ago
Joined: 10/05/2020 - 02:18
Posts: 25
Location: indonesia

I emailed and contact them by whatsapp. They said the aliexpress store is on different division from them.

Funtastic
Funtastic's picture
Offline
Last seen: 20 min 44 sec ago
Joined: 06/26/2014 - 02:14
Posts: 2062
Location: New Zealand
Timber wrote:
I emailed and contact them by whatsapp. They said the aliexpress store is on different division from them.

Yeah, certainly try get in touch with someone else. You even have the option in open a dispute but disputes don’t always end in our favor

Texas Ace Lumen Tube calibrated with maukka lights

New Zealand store – https://www.piercingthedarkness.co.nz (NZ customers only)

YouTube channel – https://www.youtube.com/channel/UCIUWi2vYp4CWrRkOJM70t_w/videos (Demos for my customers, and reviews)

Timber
Timber's picture
Offline
Last seen: 7 months 22 hours ago
Joined: 10/05/2020 - 02:18
Posts: 25
Location: indonesia

I’m not sure if open a dispute will get any result. I understand that many electronic manufacturer won’t cover drop / impact accident, they even sell seperate warranty cover for water damage and drop accident. I respect for whatever response from sofirn as i know there’s no clear stated in the manual that it’s gonna be covered by warranty. But knowing sofirn flashlight quality, i won’t buying anything from them again unless they made that anduril sp10s.

Funtastic
Funtastic's picture
Offline
Last seen: 20 min 44 sec ago
Joined: 06/26/2014 - 02:14
Posts: 2062
Location: New Zealand
Timber wrote:
I’m not sure if open a dispute will get any result. I understand that many electronic manufacturer won’t cover drop / impact accident, they even sell seperate warranty cover for water damage and drop accident. I respect for whatever response from sofirn as i know there’s no clear stated in the manual that it’s gonna be covered by warranty. But knowing sofirn flashlight quality, i won’t buying anything from them again unless they made that anduril sp10s.

I understand that but it’s not like it came faulty and they refused though…

There’s a lot of great lights out their but Sofirn make some sweet lights for cheap. If you want cheap and a lot of output then it’s a great option. If you want top durability then go for a brand that pots their drivers.

Texas Ace Lumen Tube calibrated with maukka lights

New Zealand store – https://www.piercingthedarkness.co.nz (NZ customers only)

YouTube channel – https://www.youtube.com/channel/UCIUWi2vYp4CWrRkOJM70t_w/videos (Demos for my customers, and reviews)

Henk4U2
Henk4U2's picture
Offline
Last seen: 1 hour 8 min ago
Joined: 02/13/2014 - 17:52
Posts: 4090
Location: The heart of the Netherlands (GMT+1)

So the next time a light goes pearshape, don’t be too honest and tell them exactly what happened. Sellers are prone to think the buyer is telling only half the truth. So they multiply the height of the drop by two and deny the warranty (of course this isn’t math, it’s more like emotion).
If the light has no damage from the fall, show it to them, just tell them it suddenly stopped working. Won’t be the first time that happens. Lot of threads where a light stopped working after a mild bump.
Is that lying? Maybe, but you won’t get what you payed for when you are telling the truth.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

Funtastic
Funtastic's picture
Offline
Last seen: 20 min 44 sec ago
Joined: 06/26/2014 - 02:14
Posts: 2062
Location: New Zealand
Henk4U2 wrote:
So the next time a light goes pearshape, don’t be too honest and tell them exactly what happened. Sellers are prone to think the buyer is telling only half the truth. So they multiply the height of the drop by two and deny the warranty (of course this isn’t math, it’s more like emotion). If the light has no damage from the fall, show it to them, just tell them it suddenly stopped working. Won’t be the first time that happens. Lot of threads where a light stopped working after a mild bump. Is that lying? Maybe, but you won’t get what you payed for when you are telling the truth.

I used to lie a little with banggood due to how hard it is to get a replacement. If it was a fault hard to show on camera, I’d unsolder a wire and show it not working at all.

As a dealer for Sofirn I don’t have to tell them the fault anymore, I just say I need a replacement X model and they send it. Mateminco isn’t that good, they’ll still ask me for videos etc which is annoying

Had a customer complain “my light is faulty, it’s stuck on low and blinking” messages back a few minutes later “sorry, it was just low battery” lol.

Texas Ace Lumen Tube calibrated with maukka lights

New Zealand store – https://www.piercingthedarkness.co.nz (NZ customers only)

YouTube channel – https://www.youtube.com/channel/UCIUWi2vYp4CWrRkOJM70t_w/videos (Demos for my customers, and reviews)

Timber
Timber's picture
Offline
Last seen: 7 months 22 hours ago
Joined: 10/05/2020 - 02:18
Posts: 25
Location: indonesia
Henk4U2 wrote:
So the next time a light goes pearshape, don’t be too honest and tell them exactly what happened. Sellers are prone to think the buyer is telling only half the truth. So they multiply the height of the drop by two and deny the warranty (of course this isn’t math, it’s more like emotion). If the light has no damage from the fall, show it to them, just tell them it suddenly stopped working. Won’t be the first time that happens. Lot of threads where a light stopped working after a mild bump. Is that lying? Maybe, but you won’t get what you payed for when you are telling the truth.

You are right. I have a little regret for telling them about the accident Big Smile

Timber
Timber's picture
Offline
Last seen: 7 months 22 hours ago
Joined: 10/05/2020 - 02:18
Posts: 25
Location: indonesia

Zappaman wrote:
I’d park the SP10 for a while and maybe try the Convoy. Then… when Sofirn has a cool new light you want later down the line, you can add the SP10 driver for the free shipping, get a new light and fix the SP10 later. I’ve done this with a few lights over the last few years (and Sofirn was pretty good at finding non-listed parts for me a time or two, too).

I have about 5 SP10s- dropped a few but knock on wood- never had one fail and I’ve put them through some paces. But if you need a 14500 right away I concur with the Convoy. Simon makes super good lights (inside and out) and keeps them simple and durable and the T2 is probably the more durable (and easier to repair- like my Chevy’s)! Big Smile

so they can sell me the driver for 5$ with free shipping. Is it worth the hassle with opening the flashight as a newbie ? i could get convoy t2 for 12$ include shipping. and sell the sps10s as emitter sparepart for 3-5$

Zappaman
Zappaman's picture
Offline
Last seen: 2 months 1 week ago
Joined: 01/01/2018 - 23:27
Posts: 791
Location: Kansas

If you’ve not modded lights before (and don’t want to spend a few hours possibly breaking the light you are trying to fix… hey, it happens!), then I’d go with the plan above.

Sometimes you have to give-up on a project when it’s just not worth the hassle, time and risk. That said, this is also a hobby… and so $5 isn’t a lot to spend if you WANT to torture yourself like so many of us here DO Facepalm

I almost always spent more money on my modded lights than if I bought them new. More guys here would also help you out with some stuff like flashing Anduril, etc. but shipping is painfully expensive today for sending back and forth.

If I had both of these lights to choose from today, I’d buy the Conyoy. IF Sofirn makes the UI better (Anduril) then I MIGHT choose it instead (depending on the price).

Good luck!

ZappaMan

Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 11 hours 52 min ago
Joined: 01/28/2018 - 22:59
Posts: 617
Location: Canada

Go for the Convoy and drop the SP10s.

Sofirns’ lights are not easy to work with (glued) and for a newbie, quite small with much attention to detail. Need too many tools to work these lights.

MascaratumB
MascaratumB's picture
Offline
Last seen: 57 min 35 sec ago
Joined: 10/29/2016 - 12:12
Posts: 6792
Location: Portugal
Zappaman wrote:
If you’ve not modded lights before (and don’t want to spend a few hours possibly breaking the light you are trying to fix… hey, it happens!), then I’d go with the plan above.

I agree with this!

Sidney Stratton wrote:
Go for the Convoy and drop the SP10s.

I agree with this too!

Sidney Stratton wrote:
Sofirns lights are not easy to work with (glued) and for a newbie, quite small with much attention to detail. Need too many tools to work these lights.

But, I don’t agree with this completely, and unless something has changed from the SP10A/B versions to that SP10S version, it is not completely accurate.

These smaller lights of them work(ed) with a screwed in but not glued bezel, a screwed but not glued in reatining ring and a fit it driver. SO, glue was not involved.

Therefore, the only tools you’d probably need to mod this light would be: pointy tweezers or pointy pliers to remove the retaining ring and then put it back in place, and soldering iron + solder to unsolder/solder the driver’s wires onto the led PCB. If you don’t remover the led PCB, you don’t even need thermal paste!!!

HOWEVER, this said, if you don’t have the know-how or the tools to make the replacement operation, and don’t want / can’t experiment doing the replacement, to give youself that hassle and jump into the Convoy T2!

———

EDITED: See Sidney Stratyon reply below!

Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 11 hours 52 min ago
Joined: 01/28/2018 - 22:59
Posts: 617
Location: Canada
MascaratumB wrote:
These smaller lights of them work(ed) with a screwed in but not glued bezel, a screwed but not glued in reatining ring and a fit it driver. SO, glue was not involved.

Just looking over my SP10S and the driver is glued. As for the bezel, I may have broken the seal. I often do to test various filters and lens. Also, I don’t have the ‘B’ version but the SF14v2.0 is also glued. You are correct the “A” version has a retaining ring.

Sofirn glues everything as of late. I ordered a SD01 with the intention to replace the SST-40s with KW CULPM1.TGs. I’ll be challenged…

MascaratumB
MascaratumB's picture
Offline
Last seen: 57 min 35 sec ago
Joined: 10/29/2016 - 12:12
Posts: 6792
Location: Portugal
Sidney Stratton wrote:
MascaratumB wrote:
These smaller lights of them work(ed) with a screwed in but not glued bezel, a screwed but not glued in reatining ring and a fit it driver. SO, glue was not involved.

Just looking over my SP10S and the driver is glued. As for the bezel, I may have broken the seal. I often do to test various filters and lens. Also, I don’t have the ‘B’ version but the SF14v2.0 is also glued. You are correct the “A” version has a retaining ring.

Sofirn glues everything as of late. I ordered a SD01 with the intention to replace the SST-40s with KW CULPM1.TGs. I’ll be challenged…


Ooops, so…something really changed from the initial versions, and not for the best… Facepalm
I will “erase” what I said above, ‘cause it seems I’m still living in the past Oops

Sorry for the glue and for my – hopefully not – misleading assumption!

Funtastic
Funtastic's picture
Offline
Last seen: 20 min 44 sec ago
Joined: 06/26/2014 - 02:14
Posts: 2062
Location: New Zealand

Glue increases the reliability of the light since there’s no parts that’ll come loose. I hate glue though since it’s always a mission to repair for my customers. Thankfully Sofirn send out replacements instead of requesting a return and repair like Skilhunt and Mateminco. It’s either I get sent parts or I have to return it, even if its brand new.

The SP40 is glued and no amount of heat would budge the driver, ended up smashing a nail through the driver and using a screw to pull it out. Well, that didn’t work either, upon inspecting, the driver has another board soldered to it which extends up and is soldered to the switch board.

Now awaiting a replacement switch board since I destroyed it

Texas Ace Lumen Tube calibrated with maukka lights

New Zealand store – https://www.piercingthedarkness.co.nz (NZ customers only)

YouTube channel – https://www.youtube.com/channel/UCIUWi2vYp4CWrRkOJM70t_w/videos (Demos for my customers, and reviews)

sarge12
Offline
Last seen: 2 weeks 1 day ago
Joined: 05/31/2020 - 08:13
Posts: 324

Very late post here, but I am curious as to why anyone would attempt repair of a sub 20 dollar light. I would just buy another one, if I had not already bought 6..2 initially, and 4 more after finding out how much I like this little light. I mean the last 4 I ordered were $61.96 for all 4 with free shipping. That is $15.49 each. IMO that is just too inexpensive to be worth the hassle of fixing it, even if I can…which is likely…having worked as an electrician at a factory.

mattlward
mattlward's picture
Offline
Last seen: 7 hours 31 min ago
Joined: 06/19/2015 - 09:20
Posts: 3122
Location: Illinois, USA

Because we can… and it is fun to mod them at that point.

EDC rotation:
FW1A, LH351D 4000k (second favorite)
FW3A, LH351D 3500k
FW3A, SST20 FD2 4000k
FW3A, Nichia 4000k sw40 r9080 (favorite light!)
FW3A, Cree XP-L Hi 5A3
Emisar D4V2, SST20 4000k
S2+, XM-L2 T6 4C

Pages