Bad experience with LEDsupermall

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BOO5TED
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Bad experience with LEDsupermall

On November 21 I purchased a Jetbeam RRT01 2019 model from www.ledsupermall.com as a Christmas gift for my daughter. I paid for expedited shipping so I would get it before Christmas. A few days ago I recieved it in the mail only to open it and find out it was the 2020 model. I immediately sent an email to them letting them know they had sent me the wrong light. No response. I wait a few days as it was the weekend and sent another email on Monday morning. By that afternoon still no response. When I got home from work I tried to log in to my account on ledsupermall and now there is no record of any purchases. I immediately went to the listing for the light to see if it was still there and it was. This is what was listed.(take note of the light pictured and the sku#).

This is what I ordered.

This is what was sent to me.

I then decided to file a claim with PayPal to attempt to get a response from ledsupermall. I recieved an email from ledsupermall not long after and was told to send it back to them and they will issue a refund. No return label, I had to pay to send it back to them. They sent me the wrong light and now want me to pay for shipping to return it? They can send me a prepaid label and I would gladly send it back to them. I don’t feel like I should have to pay to send a light back that they sent wrong in the first place.

I checked with website this morning and they have changed the listing but kept the original sku #.

https://www.ledsupermall.com/jetbeam-jet-rrt01-cree-xp-l-950-lumen-led-e...

DO NOT BUY ANYTHING FROM https://www.ledsupermall.com/

I feel like I’ve been tricked into this light.

I get I paid for a light and they might not have had it so they sent me the updated version. If they would have just sent me an email telling me this the entire situation could have been avoided. Now I’m stuck with a light that I bought as a gift that is not what she wanted and forced to try to find one before Christmas in 9 days.

I’ve listed the light for sale if anyone is interested.

Rant over, thanks for listening. Silly

"America has three cities, New York, San Francisco and New Orleans. Everywhere else is Cleveland."- Tennessee Williams

 

 

Edited by: BOO5TED on 12/15/2020 - 11:58
2A
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thanks for sharing your experience. sometimes a shop overseas believes “that the buyer is getting a better deal if the newer variant” or model year is sent. I know what you mean and where you are coming from. you order something and that is exactly what you want. no questions asked, that is also how I would react.

have never ordered from them and I will certainly not do it now.

BOO5TED
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I’ve had similar issues with other “foreign” suppliers before and vowed to not use them again. Damn if I’m not a sucker for a deal though lol. With the issues I’ve had I’d rather just pay a little bit more for knowing I’m getting what I wanted and am able to return no questions asked if needed.

"America has three cities, New York, San Francisco and New Orleans. Everywhere else is Cleveland."- Tennessee Williams

 

 

scalpel_ninja
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This seems to be a common tactic or mistake vendors are using. They can’t or won’t figure out the difference between the 2019 and 2020 models and throw the wrong photos on the listing. I’ve also been sent the wrong light (2020) when I’ve ordered the 2019 version on Amazon. I’ve returned that light three times now and have since given up finding another 2019 model. Jetbeam should really stop selling the 2020 model and go back to the 2019. They tried to fix what wasn’t broken.

Current Collection:

Inova X5 | Maratac Titanium Inspection AAAx2 XPL-G2 swapped to Nichia 219B sw45K | Wowtac A2S NW | Noctigon KR4 Ti/Cu E21A 4500K + 18350 tube | Thrunite Ti3 NW | Wurkkos FC11 x2 swapped to Nichia 219B 3500K | FW3 CuTi XPL-HI 5000K + 18350 tube | Olight I1R EOS (de-anodized) | Convoy S2+ 7135x8 T6-3B | SkyLumen LEPvn | HDS Rotary Nichia 219B 4000K | Nitecore Cu TINI | Fraz Labs Tiny Tank 18350 | TnC Aluminum Deep Red

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The one area where you don’t see this very often is for car parts. Because sellers were forced to learn that (some) older variants won’t fit newer cars. they tend to stick more to the various model years when it comes to car parts.

But knives, flashlights, or comparable low technology items… I guess their SKUs are a bit mixed up. If you have thousands of models in stock I also wouldn’t have a clue about what MY is where.

still, not a great customer experience.