Ff light

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Artiet59
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Ranger-H wrote:
I just ordered a E12t from ff-light.com and worried as I’ve had no confirmation email, no reply to my email, and now my password won’t work and the ‘forgot password’ doesn’t send a replacement, but the money’s gone from my account. All very alarming!

The price includes £20 DHL to Europe and I wanted to get an idea of how long it might take to arrive.

Hearing from others on their experience might help put my mind at rest, assuming it was positive!


I am a new FireFlies customer. Ordered 4 lights from the this last month. I was worried as I did not get any correspondence for about 4-7 days from my orders being placed. I sent a couple emails and heard nothing.

I then got all 4 order confirmations over the course of 3 days in a row.

In my experience, hang tight. They will reach out. And they were really good about it. The confirmation email they sent seemed personalized, not generic. I’m in the US, and I a guy named Oliver sent my confirmations. May be different in the UK.

Update the thread based on what happens, but I shared (in this thread) the same thing you are going through, then I also shared that they did reach out to me.

Good luck!

Artiet59
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Dalamar wrote:
Really? Said my e07 pro will be in next month lol

Checking in- I obviously have been tracking my stuff, and I was wrong- my (2) e07x have not shipped. The email I had received was just the order confirmation. But I received those emails the same day or two I got two shipment notifications for the other 2 lights I ordered, so I just got excited and confused apparently.

So I’ve been meaning to come back on here and tell you, in case you were wondering why yours hadn’t shipped and mine did. My have not shipped yet either.

TheAuditor
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Hoping they will ship 4th April. Had anyone know a definitive date?

Bonum commune communitatis.

Yarp.

Artiet59
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I haven’t read or heard anything except for the sales page that says shipping between April 1-5th. I also hav never placed orders with FireFlies before this. I know my e12r and rot66 which are still in route shipped pretty much two days after I ordered them, which is the same speed as Hank.

Tinman
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I placed an order on 03-01. It shipped on 03-12. Tracking number is still not updating.

Artiet59
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Tinman wrote:
I placed an order on 03-01. It shipped on 03-12. Tracking number is still not updating.
i placed a couple orders around 3/15, shipped 3/20, and the tracking isn’t updated either. But mine are tracking info for USPS, so i am assuming that it is going to be like how BG is now – no tracking until USPS gets control of it stateside. But, usually that only takes a 7-10 days, but theres no telling how long any given vendor could take. I would like to see my tracking update any day now too….
TheAuditor
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I’m hoping someone will hear from FF. I have emailed them but I know that they are busy and probably won’t respond.

Bonum commune communitatis.

Yarp.

Pavlo
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From what I recall my tracking number never really worked and the product showed up to my door unexpectedly.

Tinman
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I have had this happen also. I hope that is the case with this order.

Artiet59
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My other order for e12r and rot66 say they are in Compton California for the last 4 days, but not picked up by the usps yet. So that is kind of reassuring.

I have still not received any word of shipment on either of my e07x’s though. No shipment notification or tracking number.

Dalamar
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Artiet59 wrote:
My other order for e12r and rot66 say they are in Compton California for the last 4 days, but not picked up by the usps yet. So that is kind of reassuring.

I have still not received any word of shipment on either of my e07x’s though. No shipment notification or tracking number.

They said copper e07 got shipped back to wh somehow…

and it’s not really a surprise they are late to ship our e07x

I only like high CRI. Collection:

Fireflies NOV-MU 21 4500k E21A

Fireflies ROT66 219B SW45 D220

Fireflies E07 219B SW45k (all copper)

Fireflies E07 219B SW45k

Fireflies E07x Pro sst20 FA4 4000k (preorder)

 

Varmint removal:

Convoy M21A C8 ver SST20 4000k (5a)

Convoy S2+ SST20 4000k  FB4 (3200ma)

Memes:

BLF GT94

 

 

CRI test dump https://drive.google.com/drive/folders/1kcl_uOhgfpR4RSsa8F4b-UUVP9mkL6Cr...

Artiet59
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Dalamar wrote:
Artiet59 wrote:
My other order for e12r and rot66 say they are in Compton California for the last 4 days, but not picked up by the usps yet. So that is kind of reassuring.

I have still not received any word of shipment on either of my e07x’s though. No shipment notification or tracking number.

and it’s not really a surprise they are late to ship our e07x


Yea, definitely you are right. I was just putting my order status out there, seeing if anyone else heard anything different. I guess I should have said that though. Smile

I figured it will ship when it ships. The only thing I wonder about – it says on the sale page for E07x that only 120 pieces will ship in this “batch”, and the rest in July- is there anyway to know if our order was in the first 120? I mean I ordered my first e07x the day they hit the website, but my second I ordered 3-4 days later. I have no idea if mine made the first batch cutoff, or if there was a limit of units per body color or per emitter, or both.

Ranger-H
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Hi Dalamar, I got the same message. Below is the exact wording. I suspect it’s a cut and paste job to keep people happy, potentially because of a lack of English. I responded saying that I paid for DHL and please can I have a tracking number. No reply yet. Comms are disappointingly poor with this company, but others seem to suggest the product does appear eventually.

Received on 1st April:

Dear Mark

Sorry to inform you that the package has been returned to the shipper’s warehouse.

We will ship it out today,  Usually it takes 4-7 business days to arrive your city.

Thanks
Jack

TheAuditor
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For some reason I thought it was 1400 in the first batch! Oh well, this explains the delay and means I must be patient until July.

Bonum commune communitatis.

Yarp.

Dalamar
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TheAuditor wrote:
For some reason I thought it was 1400 in the first batch! Oh well, this explains the delay and means I must be patient until July.

mfgrs usually are late in shipping preorders.

I only like high CRI. Collection:

Fireflies NOV-MU 21 4500k E21A

Fireflies ROT66 219B SW45 D220

Fireflies E07 219B SW45k (all copper)

Fireflies E07 219B SW45k

Fireflies E07x Pro sst20 FA4 4000k (preorder)

 

Varmint removal:

Convoy M21A C8 ver SST20 4000k (5a)

Convoy S2+ SST20 4000k  FB4 (3200ma)

Memes:

BLF GT94

 

 

CRI test dump https://drive.google.com/drive/folders/1kcl_uOhgfpR4RSsa8F4b-UUVP9mkL6Cr...

Artiet59
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TheAuditor wrote:
For some reason I thought it was 1400 in the first batch! Oh well, this explains the delay and means I must be patient until July.

Im just curious, why you think you didn’t make the first batch? was it the date you ordered? I cant find any indication if many people are buying this light.
TheAuditor
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Artiet59 wrote:
TheAuditor wrote:
For some reason I thought it was 1400 in the first batch! Oh well, this explains the delay and means I must be patient until July.
Im just curious, why you think you didn’t make the first batch? was it the date you ordered? I cant find any indication if many people are buying this light.

If there was only 120 across the various emitters offered then that’s not very many. There’s a reasonable amount of interest on Reddit for the light.

Bonum commune communitatis.

Yarp.

Artiet59
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ahh.. reddit.. i always forget about that damned place. Sometimes i am tunnel visioned enough to think our little world here exists in a bubble.

Now im worried i didnt make the cutoff either. Maybe with my first one but my second one was 3 days later..

adam7027
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Artiet59 wrote:
ahh.. reddit.. i always forget about that damned place. Sometimes i am tunnel visioned enough to think our little world here exists in a bubble.

Now im worried i didnt make the cutoff either. Maybe with my first one but my second one was 3 days later..

I ordered E07X Pro as soon as I could, still, I hope, that with my order date (24th March), I will be served within the first batch.

Artiet59
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Got some Preorder info from a email from ff. Sort of.

it sounds like they took the orders, and once they hit 120 preorders that was their first batch, whatever amount of body colors/emitter combinations it was. I am kind of reading between the lines in there email, because They told me they are assembling them now. Which means there couldn’t have been a preassemled amount of colors and emitter options, which is good and seems to make sense.

Dalamar
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Artiet59 wrote:
Got some Preorder info from a email from ff. Sort of.

it sounds like they took the orders, and once they hit 120 preorders that was their first batch, whatever amount of body colors/emitter combinations it was. I am kind of reading between the lines in there email, because They told me they are assembling them now. Which means there couldn’t have been a preassemled amount of colors and emitter options, which is good and seems to make sense.


doesn’t really tell us who got in. I ordered on the 19th

I only like high CRI. Collection:

Fireflies NOV-MU 21 4500k E21A

Fireflies ROT66 219B SW45 D220

Fireflies E07 219B SW45k (all copper)

Fireflies E07 219B SW45k

Fireflies E07x Pro sst20 FA4 4000k (preorder)

 

Varmint removal:

Convoy M21A C8 ver SST20 4000k (5a)

Convoy S2+ SST20 4000k  FB4 (3200ma)

Memes:

BLF GT94

 

 

CRI test dump https://drive.google.com/drive/folders/1kcl_uOhgfpR4RSsa8F4b-UUVP9mkL6Cr...

Artiet59
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Dalamar wrote:
Artiet59 wrote:
Got some Preorder info from a email from ff. Sort of.

it sounds like they took the orders, and once they hit 120 preorders that was their first batch, whatever amount of body colors/emitter combinations it was. I am kind of reading between the lines in there email, because They told me they are assembling them now. Which means there couldn’t have been a preassemled amount of colors and emitter options, which is good and seems to make sense.


doesn’t really tell us who got in. I ordered on the 19th

Yea that’s why I said I sort of had some info. It’s doesn’t help much for who made cutoff, but helped with the question of most popular colors/emitter running out of stock first. Looks like that may not be a concern. All 120 preorders could’ve ordered navy blue and it seems like they would’ve all got filled. That’s all I was trying to convey I found out.
Tinman
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Just checked my order on ff site. Now says order returned and new tracking number. Of course numbers show no information anywhere I track with them. Seems like a runaround.

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