Long shot here - but any Oven repair members on here?

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G0OSE
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Long shot here - but any Oven repair members on here?

As the title, but it’s a bit more specific than ‘oven’.
Specifically De Dietrich DOC7360×1 and changing the main element, which can’t be done from the front, or from the back it would seem, unless there is some unseen way of doing it lol!
No local repairers have ever seen it, so I’m a bit stuck.

CNCman
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I can tell you from experience, find an appliance forum in your country and join and ask there with the make and model numbers. Or search on youTube. I have done this on cars, ovens, house wiring, computers, phones etc… Wink

G0OSE
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CNCman wrote:
I can tell you from experience, find an appliance forum in your country and join and ask there with the make and model numbers. Or search on youTube. I have done this on cars, ovens, house wiring, computers, phones etc… Wink

Already done it lol! it’s such a rare oven, and so new I have had zero joy. I must have phoned 15 shops, none of them know, and like on the other forums, they actually asked me to update them on how it’s done when I do it lol!
Apparently this brand is ultra secretive with it’s service manuals, preferring to send out their engineers. I can get an element off them, but they ‘can’t’ (won’t) tell me how to fit it or share a manual.
wilkins1kc
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pretty helpful folks at
https://www.ukwhitegoods.co.uk/forums/

Edit…just searched and saw that’s where you went !

G0OSE
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wilkins1kc wrote:
pretty helpful folks at
https://www.ukwhitegoods.co.uk/forums/

Edit…just searched and saw that’s where you went !


lol!
To save me telling the whole story here Big SmileLINK
pennzy
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Not exactly your model but may help
https://youtu.be/3-bwySCMG28

G0OSE
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pennzy wrote:
Not exactly your model but may help
https://youtu.be/3-bwySCMG28

Thanks, but no. Most ovens fit like that – this is a sealed oven (no access from front) . It can only be changed from the back – and believe me when I say it is not obvious how. We (me, sort of engineer for 12 years and my manager who’s been an arcade engineer for 10 years) literally had it a 3rd apart and had to stop – it was obvious the whole thing was gonna have to come apart, and since I didn’t have the new element there was no point, still at least we found out it is the element and not something else – what caused it to go , well…. until a new element goes in we won’t know.
zoulas
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I can manage to change an igniter but I won’t go further than that.

G0OSE
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zoulas wrote:
I can manage to change an igniter but I won’t go further than that.

I’m the opposite, always have been, even my first motocrosser came apart the 1st week and rebuilt, just to see how.
Don’t get me wrong, I could strip this down to the last screw and reassemble it (likely what I’ll have to do since no one else can do it locally) but I just cannot see that a manufacturer would make it that hard.
The handles inside the back are something to do with it, of that I am convinced, but it is not obvious how. It might be that 2 screws have to come out ‘somewhere’ to release it then allow the handles to unclip and the oven to push out the front door as the main oven under the rubber seal is obviously separate. Trouble is there are a million screws lol! Also being a bit of a computer inside, it’s like the star ship enterprise! wires everywhere.
I just hoped if I post in enough places, and make enough calls, sooner or later I’d stumble across someone who’d say – yeah I did one of those lol!
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De Dietrich has a customer support line.

G0OSE
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I know, I wouldn’t call it ‘support’ though, as they won’t tell you these details I need to know . They will sell you the part separately and will happily book an engineer, but that costs and arm and leg.

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www.RepairClinic.com
1-800-269-2609
Used them when I was working; they may still be around.

It's only true if you believe it.

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Hmm. How ‘bout you have them come out to do the repair, you watch, you pay them, and you recoup your expense by offering to teach the technique to the other repair shops. Cash

== We save the planet from darkness ==

zoulas
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On a related topic, what’s the first thing you will cook when it’s fixed?

G0OSE
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Rexlion wrote:
Hmm. How ‘bout you have them come out to do the repair, you watch, you pay them, and you recoup your expense by offering to teach the technique to the other repair shops. Cash

They want a minimum of £150 to come, they can’t even give me a set price including the part.
I have ordered the genuine part from another shop, next week we are fitting it ourselves even if the whole thing has to come apart lol!
The first thing I will cook will be the first meal we have whatever that will be lol.
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Good luck. Can you tell anything from the parts diagram?

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pennzy wrote:
Good luck. Can you tell anything from the parts diagram?

Don’t know yet it hasn’t arrived, but not holding my breath. DeDietrich seem to be a bit hush hush about it, claiming they don’t have any details on how to fit it…..presumably the engineers guess each time…not lol!
Perception
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I think I would be writing them off my list for future purchases, that’s for sure.

gravelmonkey
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If it’s new, I’d be sending it back to the retailer as it’s faulty…

Outrageous that the manufacturer isn’t more helpful.