Astrolux/Bangood strike again! MF01X Fail - Customer Service Fail.

16 posts / 0 new
Last post
Thermolumo
Offline
Last seen: 5 days 9 hours ago
Joined: 10/26/2021 - 08:53
Posts: 44
Astrolux/Bangood strike again! MF01X Fail - Customer Service Fail.

I ordered the MF01X on the Freeme pre-order deal and after months of waiting it came while I was out of the country. I arrived home to find that it was dead on arrival. It would only blink/flicker although I did once get it to do a battery check.

However, since it had arrived at my home more than 7 days before I returned home, they won’t refund or replace it. From other reviews, this is typical Banggood customer service.

They have a policy and they have the right to not do anything about it, but Astrolux and Banggood (and Mateminco for that matter!) lost a customer.

Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 5 hours 42 min ago
Joined: 01/28/2018 - 22:59
Posts: 987
Location: Canada

I’ve ordered a replacement FT04S driver – some 43 days ago. After much exchange with their CS representative (Lynne), never got the product as of yet. She can’t fathom the difference from past / present / future. Keeps referring to a previous replacement (that I traced to May ’20) but doesn’t show in my account. That would be the past, which BG would have deleted. Three weeks ago I heavily exchanged to have her recognize the part isn’t in my account and I can’t access any tracking. She forwarded my messages to the shipping, the sales dept. (which I would have thought that was her’s?), then to some other CS. And then back to her. Her response was to look into my account (as if furturely will show up).

In short, a runaround.

Circus clowns…

Perhaps I should take the matter with FreeMe. He may have insight into what’s happening with CS.

Thermolumo
Offline
Last seen: 5 days 9 hours ago
Joined: 10/26/2021 - 08:53
Posts: 44

I’m sorry to hear that. It is a real pain dealing with companies that either don’t care or are incompetent or both.

Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 5 hours 42 min ago
Joined: 01/28/2018 - 22:59
Posts: 987
Location: Canada

I did get some insight into the company structure from all the rat racing. What astonished me was that everyone had better command of the English language than Lynne. I don’t know if their Baidu translator is better than her feeble attempt at self-reliance.

Perhaps, with a grain of redemption, they are in such a mess with the lockdowns and are just re-distributing every query or at worst, dismissing those that need too much of their attention.
They weren’t as such a couple of years ago. They would offer some replacement for a cost (usually to cover shipping). Hence they did replace the faulty driver back in May ’20. It broke down again (not like I’m using this light all too often). Made a PP payment to Banggood Technology Co. (legit) of some $13 (USD).

I’m not out for the price, I want my driver…

EDIT:

Enough about my woes, Thermolumo can you request a PayPal dispute on that order?

Thermolumo
Offline
Last seen: 5 days 9 hours ago
Joined: 10/26/2021 - 08:53
Posts: 44

Yes, I paid through Paypal (thank heavens!) so I should be able to reclaim through them.

mortuus
mortuus's picture
Offline
Last seen: 9 hours 49 min ago
Joined: 12/16/2014 - 09:33
Posts: 3196
Location: Sweden

they need step up their QA.. but im always worried when they produce lights over 100$ but the quality is not worth the price… it was better when they offered cheaper lights they shouldnt compete with the premium brands if they cant offer decent quality for what u pay.

...where Frugal meets with Flashlight!

              つ ◕_◕ ༽つ

zoulas
zoulas's picture
Offline
Last seen: 11 hours 5 min ago
Joined: 06/01/2020 - 08:35
Posts: 2246

This light should be recalled. Its a disaster.

mortuus
mortuus's picture
Offline
Last seen: 9 hours 49 min ago
Joined: 12/16/2014 - 09:33
Posts: 3196
Location: Sweden
zoulas wrote:
This light should be recalled. Its a disaster.

it seems lately all their new light models have serious quality issues.. rushed lights to get a quick buck isnt how u do business 2022…

...where Frugal meets with Flashlight!

              つ ◕_◕ ༽つ

zoulas
zoulas's picture
Offline
Last seen: 11 hours 5 min ago
Joined: 06/01/2020 - 08:35
Posts: 2246

Yes, agree. Long live Convoy. Also Sofirn and Wurkkos.

Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 5 hours 42 min ago
Joined: 01/28/2018 - 22:59
Posts: 987
Location: Canada

A follow-up on my woes with BG; they pulled thru. Wednesday (18th May) got my driver. Never got any info or tracking. I had put this chaotic exchange with their CS aside – just too frustrating.

Using the CPost track number (yes, it was registered), the item was received on May 8th at the Chinese collecting station. So, net 10 days of transit (Ltian).

Being cordial, I returned a thank-you to Lynne; also remarking the item never showed in my BG account. Her response; “resent item as a part doesn’t show”. Finally acknowledging special order doesn’t fit into their accountability protocols.

From an after-perspective, BangGood is a general merchandise store, much akin to Sears. They mess with all kinds of people, some sincere, others less. As to protect their sales, typical denial of responsibility or re-direct to some after-sales warehouse (this driver was bagged from such in Germany).

@ Thermolumo: I have a few Astrolux lights. One has a driver problem. the other 2 are fine. And more so as the quality is quite good (mind you, my collection are the ‘budget’ lights). Just tonight had a look-over with an EC01 and many features for a $40 light (SS bezel, lighted switch, Anduril, onboard charging, high output & compact,). So, perhaps you may eventually forgive BG and try another Astrolux. I didn’t get what their discourse was with a faulty light, only 7 days after reception.

Rusty Joe
Rusty Joe's picture
Offline
Last seen: 6 hours 1 min ago
Joined: 07/24/2011 - 00:22
Posts: 3705
Location: Houston, TX

I just an Astrolux stop working, too.

Dreaming_
Offline
Last seen: 20 hours 7 min ago
Joined: 12/07/2021 - 23:42
Posts: 120

I never use banggood anymore. Horrible company. Makes aliexpress look like a champ, which is sad.

I pre-ordered one of these flashlights, too. Never again.

The person who created the hanklight subreddit and the 1lumen person both gave this thing a positive review. I don’t know if they were bribed with money/free stuff but I’m never trusting them or mateminco/astrolux/banggood again.

Sidney Stratton
Sidney Stratton's picture
Offline
Last seen: 5 hours 42 min ago
Joined: 01/28/2018 - 22:59
Posts: 987
Location: Canada

People; learn to give proper critical insight.

If a light fails, explain the circumstances, the model and any back story (did you try CS?). Also, perhaps give the failure rate of any particular manufacturer of your collection.

Hypercritical condonation is over-reaction. Sure it’s a deception when a light goes dark but stay objective. Bashing isn’t giving any solutions to your dilemma.

Still didn’t have a follow thru from OP – why would BG not honour any warranty after 7 days?

raccoon city
raccoon city's picture
Offline
Last seen: 3 hours 15 min ago
Joined: 10/06/2010 - 02:35
Posts: 18482
Location: Palm Desert CA ~ West Coast is the best coast

I haven't ordered from BG for a while, but I haven't had any serious problems with them.

I had some minor problems with an order or two, but their customer service made everything right, so I'll gladly order from Banggood again if they have something I want.  :BEER:

ChibiM
ChibiM's picture
Online
Last seen: 31 sec ago
Joined: 05/09/2011 - 10:25
Posts: 6949
Location: Holland

Dreaming_ wrote:
I never use banggood anymore. Horrible company. Makes aliexpress look like a champ, which is sad. I pre-ordered one of these flashlights, too. Never again. The person who created the hanklight subreddit and the 1lumen person both gave this thing a positive review. I don't know if they were bribed with money/free stuff but I'm never trusting them or mateminco/astrolux/banggood again.

 

I don't call that review 'positive' to be honest. Did you read the full review? https://1lumen.com/review/astrolux-mf01x/ 

 

And why would you never trust us? 

What's in the review, from all the measurements we've done, that you don't trust... 

Are the lumen measurements fake?

Are the candela measurements fake?

Is the runtime fake?

What did we hide?

Please elaborate

ChibiM
ChibiM's picture
Online
Last seen: 31 sec ago
Joined: 05/09/2011 - 10:25
Posts: 6949
Location: Holland

Ah, I see you are the same person from another thread...also talking about the MF01X...  I am still waiting for your answer there as well: https://budgetlightforum.com/comment/1852176#comment-1852176