Wurkkos TS10 Won't Turn On

28 posts / 0 new
Last post
scoperdue
Offline
Last seen: 23 min 45 sec ago
Joined: 01/14/2021 - 13:37
Posts: 40
Location: us
Wurkkos TS10 Won't Turn On

Hi, I have a brand new Wurkkos TS10 with green aux. lights. I’ve only had it for a few days and only used/played with it for about a half hour the first night I received it. It will not turn on. The green auxiliary lights are still shining and the battery is fully charged. I don’t know if I have a faulty light or if I’ve done a series of clicks and unknowingly done something to it. I’ve tried removing battery and then holding tail cap/button while screwing it back together. This worked once and allowed me to turn it on and ramp up/down. However, after a few minutes, I tried turning it back on, but with no luck. I’ve tried repeating that process several times with no luck. when screwing it back on, just before its fully tightened, the light does flash on, but immediately turns off and then nothing, with only the aux. lights on. I really loved this little light for the 30 minutes I was able to use it. I’ve reached out to Wurkkos, but it appears they are all on vacation until Friday. Has anyone had this problem? Or does anyone have any suggestions? Any advice would be appreciated. Thanks.

jon_slider
jon_slider's picture
Online
Last seen: 4 min 50 sec ago
Joined: 09/08/2015 - 12:20
Posts: 6866
Location: Central North America

I would read the full Factory Reset instructions in the Anduril 2 Manual

Limsup
Limsup's picture
Online
Last seen: 11 min 48 sec ago
Joined: 02/23/2020 - 23:57
Posts: 155

If the aux is on and the switch does not work, then I think the switch is faulty. Are the main threads clean without debris?

TIFisher
Offline
Last seen: 1 day 14 hours ago
Joined: 11/26/2020 - 11:43
Posts: 578
Location: USA

I bought one a while back that did the exact opposite…wouldn’t turn off. Sent a video to Wurkkos and they took care of it immediately (replacement). I have 5 others, and they all function flawlessly. Not sure what cell you’re using, but I would recommend nothing longer than 50.3 mm, and preferably flat top.

Hang in there. I’m sure they’ll respond promptly after CNY.

scoperdue
Offline
Last seen: 23 min 45 sec ago
Joined: 01/14/2021 - 13:37
Posts: 40
Location: us

Thanks for the replies.

Thanks for sending the link to the Anduril 2 Manual. I’m getting to be an older dog and this is a new trick. The diagram wasn’t helping me much, but this is much much clearer to me. I haven’t found a combo that is making it work though unfortunately. i’m still trying.

I did check threads and they were clean. Cleaned then again anyway, but didn’t work. The faulty switch is probably it.

I’m using a Wurkkos cell that I purchased with the light, so that shouldn’t be the issue.

I’ll wait on Wurkkos to repsond once they are back in the office. I’ve heard mostly nothing but good things about their customer support, so i’m sure they will make it right. Disappointing, but I understand these things happen. I’m not that bent out of shape for a $20 light as long as they provide a fix or replacement.

I was extremely impressed with it during the small sample period i had to play with it.

Mrmayhem
Offline
Last seen: 1 day 14 hours ago
Joined: 03/14/2019 - 16:12
Posts: 44

Same thing happened to me. Send it back. They’ll take care if you

MascaratumB
MascaratumB's picture
Offline
Last seen: 21 min 37 sec ago
Joined: 10/29/2016 - 12:12
Posts: 7419
Location: Portugal

Hi scoperdue!

I read and re-read your post several times to see if I could find anything that could be troubling the flashlight’s action.

Quote:
The green auxiliary lights are still shining and the battery is fully charged. (…) when screwing it back on, just before its fully tightened, the light does flash on, but immediately turns off and then nothing, with only the aux. lights on.

So, the aux green LEDs are always ON, right? This indicates that they may be configured to be like that (they can be on High, Low, Blinking or OFF).
Just to be clear, are the main LEDs ON or OFF while the green LEDs are ON?

Can you please try this:
a) If you press the tailswitch do the aux LEDs momentarily go OFF and turn ON again when you release the switch?
c) Also, during this press, do the main LEDs of the flashlight turn ON at any moment?
d) Have you tried to unlock the flashlight: from OFF 4 clicks? In case the flashlight leds turn ON after these 4 clicks it may happen that you have “auto-lock” configured and that you need to de-configure it.

I know I am being basic on these questions, but at least for my reasoning, these are pieces of information missing Oops
Worst case scenario, you really have a bad switch.

jon_slider
jon_slider's picture
Online
Last seen: 4 min 50 sec ago
Joined: 09/08/2015 - 12:20
Posts: 6866
Location: Central North America

MascaratumB wrote:
it may happen that you have “auto-lock” configured and that you need to de-configure it.
I agree, that is why I recommend doing a Factory Reset.. this will Unlock (if enabled), and will also Disable Auto Lock (if enabled)…
Boaz
Boaz's picture
Offline
Last seen: 16 hours 9 min ago
Joined: 11/07/2010 - 09:31
Posts: 8052
Location: Birthplace of Aviation

I don’t understand why it needs to work. Don’t you have another light to use ? Clearly you don’t have enough lights or this wouldn’t be an issue . You’d just reach over and grab another light .  Then forget which light wasn’t working so you’d start going thru all your lights …and find one with an alkaline leaking and think .. thank god I had that light not working.. start cleaning the tube out with a toothbrush and vinegar and a screwdriver and wanting to check you progress…you grab a light to peer down into the tube and bam you found the light that doesn’t work. 
what was the question again? 
  So obviously it’s a good thing to have lights that don’t work it makes you do the right thing . 
  buy more lights 

                 υμεις εστε το φως του κοσμου ου δυναται πολις κρυβηναι επανω ορους κειμενη

                            Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

KnotSoMuch
KnotSoMuch's picture
Offline
Last seen: 21 hours 41 min ago
Joined: 11/09/2012 - 00:37
Posts: 159
Location: USA

Boaz wrote:

I don’t understand why it needs to work. Don’t you have another light to use ? Clearly you don’t have enough lights or this wouldn’t be an issue . You’d just reach over and grab another light .  Then forget which light wasn’t working so you’d start going thru all your lights …and find one with an alkaline leaking and think .. thank god I had that light not working.. start cleaning the tube out with a toothbrush and vinegar and a screwdriver and wanting to check you progress…you grab a light to peer down into the tube and bam you found the light that doesn’t work. 
what was the question again? 
  So obviously it’s a good thing to have lights that don’t work it makes you do the right thing . 
  buy more lights 

LOL, thanks for the chuckle! 

"it's of utmost importance to be strong...otherwise weakness will be exploited by your adversaries and they'll drive a truck right through it!" (paraphrased) 

-former U.S. Secretary of State, Mike Pompeo

scoperdue
Offline
Last seen: 23 min 45 sec ago
Joined: 01/14/2021 - 13:37
Posts: 40
Location: us

First of all, thanks for your help.

Hi, So, the aux green LEDs are always ON, right? This indicates that they may be configured to be like that (they can be on High, Low, Blinking or OFF). Just to be clear, are the main LEDs ON or OFF while the green LEDs are ON?

*The main LED's are off when the Green Aux. are on. For the short time it did work, the aux green LED's were NOT on when the main LED's were on. Now, the green aux. lights are on all the time.

 

Can you please try this:

a) If you press the tailswitch do the aux LEDs momentarily go OFF and turn ON again when you release the switch? No, nothing happens at all when i press the tail switch.

c) Also, during this press, do the main LEDs of the flashlight turn ON at any moment? No, nothing changes.

d) Have you tried to unlock the flashlight: from OFF 4 clicks? In case the flashlight leds turn ON after these 4 clicks it may happen that you have “auto-lock” configured and that you need to de-configure it. I know I am being basic on these questions, but at least for my reasoning, these are pieces of information missing Oops Worst case scenario, you really have a bad switch. I just tried this and unfortunately it didn't work.

 

I know I am being basic on these questions, but at least for my reasoning, these are pieces of information missing Oops
Worst case scenario, you really have a bad switch.  Anything other than basic for me would sail right over my head!  I'm a novice, but slowly learning as I go.  To give you an idea of how basic, i felt a feeling of great accomplishment when i finally figured out how to change modes in the convoy 12 mode set up.

scoperdue
Offline
Last seen: 23 min 45 sec ago
Joined: 01/14/2021 - 13:37
Posts: 40
Location: us

Boaz, that was great!

toddcshoe
toddcshoe's picture
Offline
Last seen: 9 hours 53 min ago
Joined: 01/24/2018 - 23:49
Posts: 2734
Location: Foley, MO

do a factory reset. The process for this is:

– Loosen tailcap – Hold button – Tighten tailcap – Keep holding button for about 4s

The light should flicker while getting brighter, then briefly burst to
full power. Hold until it reaches full power to do a reset, or let go
of the button early to abort.

On some lights, like products where the tailcap method is impossible,
use 13H from Off to do a factory reset.

12 clicks and hold the 13th

"Everywhere I go, there I am"

toddcshoe
toddcshoe's picture
Offline
Last seen: 9 hours 53 min ago
Joined: 01/24/2018 - 23:49
Posts: 2734
Location: Foley, MO

Unless your tailcap is already broken free, loosen the head of the light using the same instructions.

"Everywhere I go, there I am"

zoulas
zoulas's picture
Offline
Last seen: 4 hours 47 min ago
Joined: 06/01/2020 - 08:35
Posts: 2813

At some point we need to say: He’s Dead Jim.

Seriously, if it takes 100 technical people to turn a light on, to hell with the interface, it’s not worth it.

jon_slider
jon_slider's picture
Online
Last seen: 4 min 50 sec ago
Joined: 09/08/2015 - 12:20
Posts: 6866
Location: Central North America

toddcshoe wrote:
loosen the head of the light using the same instructions.

Good Info!

If the button is bad, the Factory reset will not work. If the button does work, the key to Factory Reset is to hold the button long enough to get through to the final flash.

If the button does not work to do a Factory Reset, Since the OP confirmed he is using the stock battery, which is not too long, it may be time to ask Wurkkos for a replacement due to bad switch.

backstory on battery length is that if it is too long, which is not the case here, then the inner black tube does not reach far enough into the head, to make contact w the pill..

one last though on the inner tube contact with the pill:

Suggest remove Battery and try to insure the contact surfaces are mating well, by screwing the head tight and loose several times, to insure the end of the inner tube makes a clean pressured contact on the pill.

then try again with a battery installed… and the head closed snug

if all that fails

then it confirms that the switch is not working,
and it is time to ask Wurkkos for a Replacement.

I look forward to a successful resolution.. Wurkkos is good about taking care of things like this.

TIFisher
Offline
Last seen: 1 day 14 hours ago
Joined: 11/26/2020 - 11:43
Posts: 578
Location: USA

On my sample, the driver is the issue. I can swap the head from another TS10, and the body/switch works fine. Vice-versa, the faulty head doesn’t work with any other body.

jon_slider
jon_slider's picture
Online
Last seen: 4 min 50 sec ago
Joined: 09/08/2015 - 12:20
Posts: 6866
Location: Central North America

TIFisher wrote:
On my sample, the driver is the issue. I can swap the head from another TS10, and the body/switch works fine. Vice-versa, the faulty head doesn’t work with any other body.
sorry for your faulty light

when I suggest a replacement, I mean the whole light, not just the head or tail.. for exactly the reason your case illustrates

MascaratumB
MascaratumB's picture
Offline
Last seen: 21 min 37 sec ago
Joined: 10/29/2016 - 12:12
Posts: 7419
Location: Portugal
scoperdue wrote:

First of all, thanks for your help.

[…]

Thanks for your replies scoperdue! I guess I won’t be much of an help since what you reported is probably indicator that either the switch or the driver has some fault preventing the flashlight from activating correctly. Oops
I guess contacting Wurkkos is probably the best solution in this case, hoping they can give you a replacement or fix your light!

Thumbs Up

zoulas wrote:
At some point we need to say: He’s Dead Jim.

Seriously, if it takes 100 technical people to turn a light on, to hell with the interface, it’s not worth it.

Sometimes it is not dead (doesn’t seem to be the case, unfortunately).
You’ve probably seen cases here – and even more “out there” – where persistence and basic tips help recovering flashlights or other devices, even if it implies time and dedication and disassembly/re-assembly. In particular, these dual tube flashlights have several alignement issues (see the FWXA lights and others) that need some attention and time spent on fixing. They’re not dead, they’re not helpless, they just need dedication. Like people, sometimes. And in the end, when they’re back, they worth it, again!
In this case, a faulty component may be the probable cause. They can be fixed or replaced, to make the light turn ON again!

Henk4U2
Henk4U2's picture
Offline
Last seen: 38 min ago
Joined: 02/13/2014 - 17:52
Posts: 4515
Location: The heart of the Netherlands (GMT+1)

zoulas wrote:
At some point we need to say: He’s Dead Jim.

Seriously, if it takes 100 technical people to turn a light on, to hell with the interface, it’s not worth it.

Yes it is! George Harrison’s favourite lightbulb joke was: “How many Beatles does it take to change a lightbulb? Four.”

On the other hand there is this joke about Apple enthusiasts: “How many Apple enthusiasts does it take to change a lightbulb? They don’t change the lightbulb, they just buy a new house.”

Working together can be quite rewarding, but it looks you’re in the Apple team.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

Limsup
Limsup's picture
Online
Last seen: 11 min 48 sec ago
Joined: 02/23/2020 - 23:57
Posts: 155

Maybe the tail cap is loose. It is usually glued and should not be loosened, but you may have loosened it (because there were not enough glue perhaps?).

zoulas
zoulas's picture
Offline
Last seen: 4 hours 47 min ago
Joined: 06/01/2020 - 08:35
Posts: 2813

Henk4U2 wrote:
zoulas wrote:
At some point we need to say: He’s Dead Jim.

Seriously, if it takes 100 technical people to turn a light on, to hell with the interface, it’s not worth it.

Yes it is! George Harrison’s favourite lightbulb joke was: “How many Beatles does it take to change a lightbulb? Four.”

On the other hand there is this joke about Apple enthusiasts: “How many Apple enthusiasts does it take to change a lightbulb? They don’t change the lightbulb, they just buy a new house.”

Working together can be quite rewarding, but it looks you’re in the Apple team.

Regarding Apple customers always needing latest and greatest.

“You can fool some of the people some of the time but Apple customers you can fool all of the time.”

Henk4U2
Henk4U2's picture
Offline
Last seen: 38 min ago
Joined: 02/13/2014 - 17:52
Posts: 4515
Location: The heart of the Netherlands (GMT+1)
Thumbs Up

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

scoperdue
Offline
Last seen: 23 min 45 sec ago
Joined: 01/14/2021 - 13:37
Posts: 40
Location: us

 

do a factory reset. The process for this is:

– Loosen tailcap – Hold button – Tighten tailcap – Keep holding button for about 4s  I've tried this probably 25+ times.  When i first had issues, this seemed to work the first few times and the light would work as it is supposed to immediately after.  Then i'd turn it off and when i'd come back to try it a few minutes later it was back to not working.  I was able to get it working again about 3 or 4 times doing this, but it wouldn't stay working after i'd turn it off.  Since those first 3 or 4 times, it no longer works.  I hold the button, screw the light back together, just before its almost fully screwed in there is a brief flash from the main LED's then the green AUX LED's turn on and then nothing.  No response of any type when i click it.

The light should flicker while getting brighter, then briefly burst to
full power. Hold until it reaches full power to do a reset, or let go
of the button early to abort.

On some lights, like products where the tailcap method is impossible,
use 13H from Off to do a factory reset.

12 clicks and hold the 13th  I was not able to open tailcap, but was able to open from the top/middle part of the light.  i've tried the 13H with no luck either.

 

Thanks again to everyone for your help.

Marc E
Online
Last seen: 7 min 16 sec ago
Joined: 05/18/2013 - 08:14
Posts: 732
Location: South West UK

From what i’ve read it sounds like you’ve been loosening and tightening the tailcap with the head in place.

Try loosening the head (or removing it), then tightening the tailcap fully, then replacing the head.
(And then if the button works you might still need to do the 13H reset that doesn’t involve loosening the tail cap.)

Sometimes on a light with a signal tube you can get a poor connection through the signal tube which can be sorted by tightening the tail before the head.

And for the TS10 Wurkkos specify: “Note: tail cap is glued,for better contact of the electronic tail press, please do not twist and disassemble the tail cap. Unscrew the entire head to replace the battery.”

scoperdue
Offline
Last seen: 23 min 45 sec ago
Joined: 01/14/2021 - 13:37
Posts: 40
Location: us

From what i’ve read it sounds like you’ve been loosening and tightening the tailcap with the head in place. I may have stated incorrectly that I was removing the tailcap. I was not. I was removing/unscrewing the head. I can't budge the tailcap.

Muto
Online
Last seen: 8 min 55 sec ago
Joined: 09/04/2012 - 16:42
Posts: 2821
Location: Southeast, PA

Sledgehammer.

The difference between Hoarding and Collecting is the illusion of Organization
.
.“I will get one of flashlight from patrol car”

“History doesn’t repeat itself, but it sometimes rhymes,” Mark Twain

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards

Marc E
Online
Last seen: 7 min 16 sec ago
Joined: 05/18/2013 - 08:14
Posts: 732
Location: South West UK

scoperdue wrote:

From what i’ve read it sounds like you’ve been loosening and tightening the tailcap with the head in place. I may have stated incorrectly that I was removing the tailcap. I was not. I was removing/unscrewing the head. I can’t budge the tailcap.

Ah, thanks for the confirmation, you can’t do what i suggest then Smile