EDIT: Received the replacement C2 Pro Max (Warm version) and it measures 2820 lumens, that’s 380 lumens higher than my first unit. I’m fairly sure that the gen 1 XHP70 is being used in them all, at least the warm version. Nothing close to the 3720 lumens they claim. I’m not tearing down this unit to check.
One of the four dies aren’t lit on Firefly level too.
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Firstly, I chose to void the warranty since I didn’t want to waste $58 nzd shipping it back.
I reviewed the Armytek Wizard C2 Pro Max, and recorded 2440 lumens from the rated 3720 lumens (warm white version) and thought surely there was something wrong with my lumen tube at the time. I contacted Armytek and my contact referred me to their repair department, this is after just recently discovering that only half the LED was working. They asked for a video, so I sent a photo and video, they said it wasn’t clear what the issue was, so send it back to confirm it’s actually covered under warranty and not user error. They even asked me to check the battery was fully charged, how stupid. It reminded me of multiple experiences I’ve had with Banggood. This individual said that it also needed to be sent back because they had never experienced this problem before, ahhh I highly doubt that, that sounds like rubbish.
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I then thought, what the hell and pried the bezel off. Sent them another video saying “here’s proof, now I don’t need to send it back” lol. They responded that it still wasn’t clear what the issue was and removing the bezel was of no benefit! Can you believe it, absolutely shocking service, so much for talking to their repair department who should know better. They of course informed me that the warranty was now void, which I knew.
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I removed the LED and what did I find? I realized that it was the XHP70 Gen 1, not the advertised XHP70.2, no wonder it was under performing. I reflowed in a spare XHP70.2 and now it’s closer to 3200 lumens. 1Lumen measured 3499, so it’s fairly close. Different lights and test setups.
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What really angered me was that I was treated like an average customer after spending hours reviewing their products. I explained that I only wanted it replaced to use in future reviews, for the purpose of promoting Armytek products, they simply took no notice. I very rarely use what I review, I place each model in its box and only use them for comparisons in other videos. Armytek get ongoing promotion whenever I feature it in another video.
Had an Imalent model fail recently, I explained I’d like a replacement for the purpose of advertising only, they promptly shipped one out, no returning needed.
Just an all round bad experience, I made it clear to Armytek that I’d most likely not be reviewing for them in the future. How can I recommend products with customer service like that.