Acebeam X45 defective, 2 months old

Henk4U2 · 2019-04-25T08:53:25.000Z

Without even the slightest hint or claim that my track record is so much better, it is safe to say that in this case pretty much every action has gone wrong. Some decisions you made up yourself, some were following the suggestions of Acebeam. Acebeam is not a random third party, it is the other party involved. Their suggestions will never harm their own point of view. When you act accordingly, that’s legally your own choice. IMHO there isn’t much more you can do.
Only routes open are: excellent customer care, high morals, and goodwill, on the side of Acebeam .
Or the very opposite of it, by you.
You have noticed that a lot of members are in your corner. But it is a bit like repeating Paris Jackson that from now on I never again will stay in one of the hotels of the sultan of Brunei. Because I have never had any intention to go to Brunei in the first place, even if they were not introducing Sharia law. Same thing is me saying I won’t buy an(other) Acebeam in my life, because I can’t afford them anyway.
Maybe it is time to make some noise. Social media are perfecty suited for making noise. That’s why so few of us go there. But that (and the other forum) is the place where a lot of people dwell that can afford buying an Acebeam. Maybe they change their mind.

ChrisGarrett · 2019-04-25T16:15:55.000Z

RonNL:

ChrisGarrett:

Secondly, you sent it out using your cheapest option and didn’t pay for a tracking number, so that’s ultimately on you and you most probably did not pay for insurance and again, that’s on you.

Sure, I could have chosen for insurance, but Acebeam requested me to note 10 USD as value on the package. So I would only have gotten 10 USD back. Only difference with tracking ID would have been that I had known where the package went missing.

The head of a flashlight is probably 80% of the total coast, so why would they instruct you to only insure it for $10?

It would have been a repair job and I highly doubt they would been charged any tax as a manufacturer.

Chris

RonNL · 2019-04-25T16:48:33.000Z

ChrisGarrett:

RonNL:

ChrisGarrett:

Secondly, you sent it out using your cheapest option and didn’t pay for a tracking number, so that’s ultimately on you and you most probably did not pay for insurance and again, that’s on you.

Sure, I could have chosen for insurance, but Acebeam requested me to note 10 USD as value on the package. So I would only have gotten 10 USD back. Only difference with tracking ID would have been that I had known where the package went missing.

The head of a flashlight is probably 80% of the total coast, so why would they instruct you to only insure it for $10?

It would have been a repair job and I highly doubt they would been charged any tax as a manufacturer.

Chris

I don’t know why Acebeam required this. I think to avoid any mistakes at customs and be charged after all.

mortuus · 2019-04-25T16:52:25.000Z

It makes no sense for a maker of lights to ask to set a low value, that just shows they try to cheat chinese customs or something who knows… either way its a very bad move from them how they handle all this… really overpriced lights nothing else.

RonNL · 2020-02-25T10:42:26.000Z

I’m out of luck here. My second Acebeam X45 has also stopped working properly. I can’t cycle through the modes anymore. I’ve contacted Acebeam, but no repy for I believe 2 weeks now. I’m not sure, maybe they are unable to get to work there because of the Corona virus.

Would be happy to hear if anyone has advice here.

mortuus · 2020-02-25T16:15:22.000Z

wow second? quess acebeams quality is not worth their price on highend flashlights… but now its the Corona virus thing in asia so expect things to standstill not sure if many factories are open now or closed depending regions etc….

everydaysurvivalgear · 2020-02-25T16:25:38.000Z

There is probably no free solution i would change the driver.

Lexel said he was making a driver for this light.

If you go through the hassle and get a new head and it breaks again whats the point? You just wasted more money on shipping and waiting time.

Lexel · 2020-02-25T16:53:57.000Z

everydaysurvivalgear:

There is probably no free solution i would change the driver.

Lexel said he was making a driver for this light.

If you go through the hassle and get a new head and it breaks again whats the point? You just wasted more money on shipping and waiting time.

My post seems to got deleted with no further message

Henk4U2 · 2020-02-25T17:13:02.000Z

Lexel:

My post seems to got deleted with no further message

IMHO there are only 2 people who can do that: mr. Admin. and you (by mistake?)

RonNL · 2020-02-25T19:23:41.000Z

I think that Acebeam will offer me to send the light back to China. This will cost me about 25 EUR. Then, if all goes well,it will be send back to me again, after repair or replacement. And I will be charged import duties again, about 50 EUR.

So in total, pay 75 EUR to have a working light again. Or, just let this go and accept that I paid quite a lot and end up without any working X45.

Yokiamy · 2020-02-25T19:30:42.000Z

There are probably enough members willing to help to repair it for you. (If its just the driver you can do it yourself, otherwise i am willing to do it)
The thing is, it will cost money for parts and shipping.

Probably a Lexel driver will be better than the Acebeam one, since this is already your second one that fails.

Majoroverkill · 2020-02-25T20:06:09.000Z

Good information. I purchased the X45 a couple of months ago on Amazon at 215 dollars. Its been fine so fare but its good to know I can get a driver from Lexel if needed. Sorry to hear your Acebeam crapped out on you RonNL. I am definitely interested in the, soon available X45 3x Buck 15A driver with BLF firmware from Lexel.

Majoroverkill · 2020-02-25T20:10:30.000Z

I am definitely interested in one. What will the output differences be with the X3 buck driver? Very exciting!

Lexel · 2020-02-25T21:14:19.000Z

The output will be slightly more and a bridged carrier and VTC6 or 5A are good to sustain max. output over a wide range of the battery charge

driver shipped is about 37.5$ untracked and 40$ tracked worldwide

Usually when you send something back to China you can file some export papers that make importing the repaired light duty free or at least you can get the payed tax back

Walshy155 · 2020-02-25T21:42:05.000Z

I have an Acebeam X45 II, I’ve had the problem OP had but I seem to solve it by breaking and making contact with the batteries again. I’m interested in these boards, do they increase output? I’m interested as I use it for cave photos, thanks.

RonNL · 2020-03-01T13:52:14.000Z

Finally I’m back in contact with a sales representative of Acebeam, just it’s going very slow. Haven’t heard them yet about how they are going to solve the issue for me.

I think that next time I’ll pick another brand of flashlight, this is not a good experience at all.

RonNL · 2020-03-05T19:52:33.000Z

So my first Acebeam X45 died. Then I bought another one. My second Acebeam X45 has problems after one time of good use. And the sales/support team of Acebeam doesn’t want to do anything about it.

In my opinion this is a low quality product and a low quality support experience. I can’t rely on an Acebeam flashlight to give me light in the dark. And I can’t rely on the Acebeam support team to help me out when their products fail.

If someone wants to have the second defective X45, send me a private message and I’ll send it to you, on condition that you cover the shipping yourself.

hIKARInoob · 2020-03-05T20:00:28.000Z

^ That’s just terrible; not just one, but two fairly expensive lights… Can’t stand these so called premium brands giving zero support.

Yokiamy · 2020-03-05T20:02:10.000Z

RonNL:

So my first Acebeam X45 died. Then I bought another one. My second Acebeam X45 has problems after one time of good use. And the sales/support team of Acebeam doesn’t want to do anything about it.

In my opinion this is a low quality product and a low quality support experience. I can’t rely on an Acebeam flashlight to give me light in the dark. And I can’t rely on the Acebeam support team to help me out when their products fail.

If someone wants to have the second defective X45, send me a private message and I’ll send it to you, on condition that you cover the shipping yourself.

PM sent

everydaysurvivalgear · 2020-03-05T20:26:58.000Z

If some one takes the light of him maybe send a different light back seeing as the Acebeam cost him like 400+ USD between the two he had?

It could be some thing as simple as the switch?