Acebeam X45 defective, 2 months old

Henk4U2 · 2020-02-25T17:13:02.000Z

Lexel:

My post seems to got deleted with no further message

IMHO there are only 2 people who can do that: mr. Admin. and you (by mistake?)

RonNL · 2020-02-25T19:23:41.000Z

I think that Acebeam will offer me to send the light back to China. This will cost me about 25 EUR. Then, if all goes well,it will be send back to me again, after repair or replacement. And I will be charged import duties again, about 50 EUR.

So in total, pay 75 EUR to have a working light again. Or, just let this go and accept that I paid quite a lot and end up without any working X45.

Yokiamy · 2020-02-25T19:30:42.000Z

There are probably enough members willing to help to repair it for you. (If its just the driver you can do it yourself, otherwise i am willing to do it)
The thing is, it will cost money for parts and shipping.

Probably a Lexel driver will be better than the Acebeam one, since this is already your second one that fails.

Majoroverkill · 2020-02-25T20:06:09.000Z

Good information. I purchased the X45 a couple of months ago on Amazon at 215 dollars. Its been fine so fare but its good to know I can get a driver from Lexel if needed. Sorry to hear your Acebeam crapped out on you RonNL. I am definitely interested in the, soon available X45 3x Buck 15A driver with BLF firmware from Lexel.

Majoroverkill · 2020-02-25T20:10:30.000Z

I am definitely interested in one. What will the output differences be with the X3 buck driver? Very exciting!

Lexel · 2020-02-25T21:14:19.000Z

The output will be slightly more and a bridged carrier and VTC6 or 5A are good to sustain max. output over a wide range of the battery charge

driver shipped is about 37.5$ untracked and 40$ tracked worldwide

Usually when you send something back to China you can file some export papers that make importing the repaired light duty free or at least you can get the payed tax back

Walshy155 · 2020-02-25T21:42:05.000Z

I have an Acebeam X45 II, I’ve had the problem OP had but I seem to solve it by breaking and making contact with the batteries again. I’m interested in these boards, do they increase output? I’m interested as I use it for cave photos, thanks.

RonNL · 2020-03-01T13:52:14.000Z

Finally I’m back in contact with a sales representative of Acebeam, just it’s going very slow. Haven’t heard them yet about how they are going to solve the issue for me.

I think that next time I’ll pick another brand of flashlight, this is not a good experience at all.

RonNL · 2020-03-05T19:52:33.000Z

So my first Acebeam X45 died. Then I bought another one. My second Acebeam X45 has problems after one time of good use. And the sales/support team of Acebeam doesn’t want to do anything about it.

In my opinion this is a low quality product and a low quality support experience. I can’t rely on an Acebeam flashlight to give me light in the dark. And I can’t rely on the Acebeam support team to help me out when their products fail.

If someone wants to have the second defective X45, send me a private message and I’ll send it to you, on condition that you cover the shipping yourself.

hIKARInoob · 2020-03-05T20:00:28.000Z

^ That’s just terrible; not just one, but two fairly expensive lights… Can’t stand these so called premium brands giving zero support.

Yokiamy · 2020-03-05T20:02:10.000Z

RonNL:

So my first Acebeam X45 died. Then I bought another one. My second Acebeam X45 has problems after one time of good use. And the sales/support team of Acebeam doesn’t want to do anything about it.

In my opinion this is a low quality product and a low quality support experience. I can’t rely on an Acebeam flashlight to give me light in the dark. And I can’t rely on the Acebeam support team to help me out when their products fail.

If someone wants to have the second defective X45, send me a private message and I’ll send it to you, on condition that you cover the shipping yourself.

PM sent

everydaysurvivalgear · 2020-03-05T20:26:58.000Z

If some one takes the light of him maybe send a different light back seeing as the Acebeam cost him like 400+ USD between the two he had?

It could be some thing as simple as the switch?

Yokiamy · 2020-03-05T20:47:01.000Z

That would be fair. For now, he’s thinking about the Lexel driver

hIKARInoob · 2020-03-05T21:02:53.000Z

Indeed, trade it for something similar in value, you know, like a second broken Manker.

Yokiamy · 2020-04-06T18:48:33.000Z

Hi Ron

Since i didn’t get a reaction i was wondering whats the status ?

RobertB · 2020-12-19T14:14:59.000Z

Since Acebeam is spamming our private messages, maybe this thread needs to be bumped.

ACEBEAM

Yokiamy · 2020-12-19T15:44:23.000Z

Yes, i received a pm from them as well

@RON, did you succeed repairing the light?

jp9mm · 2020-12-19T16:30:00.000Z

So acebeam makes ^{&$ products with support by %}&$.^&$ acebeam

Yokiamy · 2020-12-19T17:00:31.000Z

Did i miss something?

mortuus · 2020-12-20T21:06:08.000Z

did OP not get any help ?