Well, after three attempts to contact them with no response, I had to put in a Paypal dispute on the batteries. Over a week after the item was supposedly shipped, the fake tracking number still did not show up in any system. I tried to call them out on this forum in their thread where they were still promoting the coupon codes for the batteries, but all they did was delete my post. I don’t know what their definition of customer service is, but it’s clearly very different than my own. It’s such a shame too because they make great lights. I simply cannot order from their site or their store on Aliexpress anymore.