Th558
(Th558)
19
Their live chat it working at times it usually wouldn’t be so you might as well. Usually they ask for a picture of the outer packaging (label) and problem, then they ask you to take it to your local repair shop and they’ll refund you however much it costs. Then you say there is no repair shop near you or they can’t repair it. Then they usually offer a full/ partial refund or replacement part. There was one time where they said they’re were going to refund me £20 for my MF01S and they didn’t. Message them again a few months later and they said they’ve changed the whole system and are looking for the order or something like that. Received no reply ever since. The problem was that the screws on the driver don’t go fully in so when you open and close the head it scrapes against the body creating small metal shards. I don’t usually open the head so it’s not really a big problem anyway. Also the tailcap was a different shade of blue but that seems to be a normal thing with Mateminco lights.