I ordered 2x SFT-70 Neutral White 4000K CRI95 from Kaidomain.com on 5 June 2026, shipped on 9 June 2026 and received on 16 June 2026. However, what I received was clearly cool white; they were likely the 5700K version. I measured 6207K with Opple Light Master Pro. This is the email exchange I had with the seller.
to: sales@kaidomain.com
Tue, Jun 16 • 20:50
Hi Kaidomain,
I ordered 4000K but received 5700K for both LEDs. How can you resolve this issue?
from: sales@kaidomain.com
Wed, Jun 17 • 10:57
Hi
Would you mind taking a photo of the LED you received?
Thank you
to: sales@kaidomain.com
Wed, Jun 17 • 18:20
Hi, please see the photo of the LEDs.
from: sales@kaidomain.com
Sat, Jun 20 • 04:09
Hi
We labelled the LED on the plastic bag.
Could you take a photo of the plastic bag for me?
Thank you
to: sales@kaidomain.com
Sat, Jun 20 • 15:32
Hi, the label is wrong. It says 4000K but the LEDs are 5700K.
from: sales@kaidomain.com
Tue, Jun 23 • 03:51
Hi
Would you mind lighting up the LED so I can check it?
I can pass this to our support team for a check.
Thank you
to: sales@kaidomain.com
Wed, Jun 24 • 20:12
Hi, I am on vacation, I can get back to you in a couple weeks.
to: sales@kaidomain.com
Thu, Jul 16 • 16:27
Hi, sorry for the delay. Here is a photo of the LED lit up. I also measured with Opple Light Master Pro. These LEDs are definitely not 4000K.
from: sales@kaidomain.com
Fri, Jul 17 • 12:44
Hi
When you ordered the LED, we only had the 4000K CRI90 in stock.
If you are not satisfied with the LED, would you mind returning it to us?
I will issue you a full refund.
Sorry for any inconvenience cause to you
to: sales@kaidomain.com
Fri, Jul 17 • 14:45
Please provide return instructions.
No response was received since. I also submitted the product returns form but never received a response.
These are the photos I sent them through email:
