Banggood order stuck in "processing" – email address issues?!

mortuus · 2019-10-22T12:52:11.000Z

SammysHP:

My order is still stuck in processing. A friend of mine ordered the FT03 two days ago and it was shipped 12 hours later.

so there is nothing weird on your end then? just to be sure… or cant u just ask your friend to buy u an extra light?

SammysHP · 2019-10-22T13:57:55.000Z

I did, that’s why he ordered it. Nothing obvious on my end. While I was was waiting for my Banggood order to be shipped I used that PayPal account for maybe five other transactions with other shops without problems. Maybe Banggood doesn’t trust my account anymore although I have never complained about my previous orders.

SammysHP · 2019-10-22T17:37:29.000Z

Sure, but the FT03 I ordered was (and is) in stock and the one ordered by my friend was shipped in 12 hours.

I order electronic components from china about 3 to 10 times per month, thus I know what it’s like to order from China.

Btw: Had a chat with customer support today.

We are glad to tell you that your order is still in our shipment period with the shipping date : 2019-10-26 and we are consigning the courier company for your order. Please don’t worry. Once it gets shipped, we will send an email notification to your registered email id

“Expected Shipping Date: 2019-10-19 08:50:19”

riffraff · 2019-10-22T18:10:38.000Z

“A BangGood package is never late, nor is it early. It arrives precisely when it means to.”

(With apologies to Peter Jackson)

Lightbringer · 2019-10-22T19:00:51.000Z

riffraff:

“A BangGood package is never late, nor is it early. It arrives precisely when it means to.”

(With apologies to Peter Jackson) :partying_face:

“Gimme my mf package, you mf ahs!!”

Samu L Jackson

scintillator · 2019-10-22T19:45:24.000Z

I just checked with chat and the person said on or before 10/30/19 will ship and not to worry.
Easier said than done.

SammysHP · 2019-10-22T20:28:28.000Z

Most FT03 are on preorder, but not the SST-40 5000 K with battery that I have ordered.

Photonica · 2019-10-24T15:24:39.000Z

The_Fat_Controller:

fluke:

Ive had loads stuck on processing, then goes back order, when I check the item is in stock, so I reorder and cancel back order.

No idea why.

How do you cancel?

I just figured out you can cancel from the IOS application; not sure about Android. Select the order, and the bottom there is a “Remove” button. I’ll see how that works.

The_Fat_Controller · 2019-10-24T15:33:50.000Z

I managed to get it cancelled now trying to get a refund this place is the worst.

freeme · 2019-10-24T17:08:18.000Z

Manufacturer ran out of components. It happened to MF01 group buy too.

BOO5TED · 2019-10-24T22:59:42.000Z

I’ve placed three separate orders with banggood only to cancel them and request refunds. Seems like each time I try to order something(even though the website says, “ships in 5-7 days) it will take two weeks before anything happens. The last two orders were on backorder and not scheduled to shipped for multiple weeks after I emailed them about the orders. Never again will I order from banggood, I’ll just pay a few bucks more and order elsewhere. The little bit I’d save isn’t worth my time or the hassle trying to do business with them imo.

SammysHP · 2019-10-24T20:23:40.000Z

freeme:

Manufacturer ran out of components. It happened to MF01 group buy too.

But the SST-40 5000 K with battery was still in stock and was shipped for other people days after I had ordered. Now that I get one via my friend I’ll wait several weeks for my open order. Maybe it will be shipped eventually or they contact me or something else happens.

longuylander · 2019-10-24T22:57:34.000Z

I just had to go through this again with Banggood. Ordered a Sofirn SP10S, which said it would take twelve days to process. I waited two weeks before contacting them. First they said it was out of stock. So I said I wanted a refund. Then they said if I waited five more days, it’d ship. I told them I did not want to wait and wanted a refund. Then they told me the order was already confirmed so it was too late for a refund. I gave up with them, contacted paypal, and had my refund by the end of the next day.

scintillator · 2019-10-26T15:32:06.000Z

Well my trepidations were unfounded,my order shipped today.
Now the wait and the obfuscated tracking info.

The_Fat_Controller · 2019-10-26T15:35:46.000Z

I finally got a refund from them…

SammysHP · 2019-10-28T15:42:50.000Z

One week later, a quick chat with the support again:

BG: Just to confirm, did you receive any email regarding this?

Me: just the order confirmation from banggood and payment confirmation from paypal

BG: The warehouse is dealing with your order now and it will ship soon in 1 day . Once shipped, you will receive the tracking code & the tracking website on your registered email id. I appreciate your patience.

Let’s see…

The_Fat_Controller · 2019-10-28T15:50:55.000Z

LOL I got that message from them several times… it never shipped.

But as I Said earlier, 3 other orders from banggood all shipped promptly and arrived in good time.

Marnav1 · 2019-10-28T16:09:25.000Z

I have an order now that went from processing to backorder. Hope it works out with no issues.

TexasToasted · 2019-10-28T18:02:54.000Z

This year, I’ve placed 12 orders from Banggood.
7 of my orders were received.
1 order is in shipping- 7 weeks and counting, so far.
4 orders were refunded, never shipped by Banggood.

SammysHP · 2019-10-29T16:00:16.000Z

Got a mail today:

Dear ,

Thank you for your order on Banggood.

After we check your order before send out, we notice that the e-mail you filled
is wrong.

E-mail:

In order to ensure the successful delivery of the package, please provide us
with your correct format of e-mail.

Please note that we will cancel your order and arrange the full refund if there
is no response after 7 days.

Look forward to your reply. Thank you for your understanding in advance.

Best regards

Banggood Team

Ahh, yeah. I got the mail that you had sent me to the address that is not working. Makes sense. :person_facepalming:

I’ve answered from the non-working email address, let’s see what they do.