Banggood order stuck in "processing" – email address issues?!

riffraff · 2019-10-22T18:10:38.000Z

“A BangGood package is never late, nor is it early. It arrives precisely when it means to.”

(With apologies to Peter Jackson)

Lightbringer · 2019-10-22T19:00:51.000Z

riffraff:

“A BangGood package is never late, nor is it early. It arrives precisely when it means to.”

(With apologies to Peter Jackson) :partying_face:

“Gimme my mf package, you mf ahs!!”

Samu L Jackson

scintillator · 2019-10-22T19:45:24.000Z

I just checked with chat and the person said on or before 10/30/19 will ship and not to worry.
Easier said than done.

SammysHP · 2019-10-22T20:28:28.000Z

Most FT03 are on preorder, but not the SST-40 5000 K with battery that I have ordered.

Photonica · 2019-10-24T15:24:39.000Z

The_Fat_Controller:

fluke:

Ive had loads stuck on processing, then goes back order, when I check the item is in stock, so I reorder and cancel back order.

No idea why.

How do you cancel?

I just figured out you can cancel from the IOS application; not sure about Android. Select the order, and the bottom there is a “Remove” button. I’ll see how that works.

The_Fat_Controller · 2019-10-24T15:33:50.000Z

I managed to get it cancelled now trying to get a refund this place is the worst.

freeme · 2019-10-24T17:08:18.000Z

Manufacturer ran out of components. It happened to MF01 group buy too.

BOO5TED · 2019-10-24T22:59:42.000Z

I’ve placed three separate orders with banggood only to cancel them and request refunds. Seems like each time I try to order something(even though the website says, “ships in 5-7 days) it will take two weeks before anything happens. The last two orders were on backorder and not scheduled to shipped for multiple weeks after I emailed them about the orders. Never again will I order from banggood, I’ll just pay a few bucks more and order elsewhere. The little bit I’d save isn’t worth my time or the hassle trying to do business with them imo.

SammysHP · 2019-10-24T20:23:40.000Z

freeme:

Manufacturer ran out of components. It happened to MF01 group buy too.

But the SST-40 5000 K with battery was still in stock and was shipped for other people days after I had ordered. Now that I get one via my friend I’ll wait several weeks for my open order. Maybe it will be shipped eventually or they contact me or something else happens.

longuylander · 2019-10-24T22:57:34.000Z

I just had to go through this again with Banggood. Ordered a Sofirn SP10S, which said it would take twelve days to process. I waited two weeks before contacting them. First they said it was out of stock. So I said I wanted a refund. Then they said if I waited five more days, it’d ship. I told them I did not want to wait and wanted a refund. Then they told me the order was already confirmed so it was too late for a refund. I gave up with them, contacted paypal, and had my refund by the end of the next day.

scintillator · 2019-10-26T15:32:06.000Z

Well my trepidations were unfounded,my order shipped today.
Now the wait and the obfuscated tracking info.

The_Fat_Controller · 2019-10-26T15:35:46.000Z

I finally got a refund from them…

SammysHP · 2019-10-28T15:42:50.000Z

One week later, a quick chat with the support again:

BG: Just to confirm, did you receive any email regarding this?

Me: just the order confirmation from banggood and payment confirmation from paypal

BG: The warehouse is dealing with your order now and it will ship soon in 1 day . Once shipped, you will receive the tracking code & the tracking website on your registered email id. I appreciate your patience.

Let’s see…

The_Fat_Controller · 2019-10-28T15:50:55.000Z

LOL I got that message from them several times… it never shipped.

But as I Said earlier, 3 other orders from banggood all shipped promptly and arrived in good time.

Marnav1 · 2019-10-28T16:09:25.000Z

I have an order now that went from processing to backorder. Hope it works out with no issues.

TexasToasted · 2019-10-28T18:02:54.000Z

This year, I’ve placed 12 orders from Banggood.
7 of my orders were received.
1 order is in shipping- 7 weeks and counting, so far.
4 orders were refunded, never shipped by Banggood.

SammysHP · 2019-10-29T16:00:16.000Z

Got a mail today:

Dear ,

Thank you for your order on Banggood.

After we check your order before send out, we notice that the e-mail you filled
is wrong.

E-mail:

In order to ensure the successful delivery of the package, please provide us
with your correct format of e-mail.

Please note that we will cancel your order and arrange the full refund if there
is no response after 7 days.

Look forward to your reply. Thank you for your understanding in advance.

Best regards

Banggood Team

Ahh, yeah. I got the mail that you had sent me to the address that is not working. Makes sense. :person_facepalming:

I’ve answered from the non-working email address, let’s see what they do.

ZEUSFL · 2019-10-29T16:14:30.000Z

SammysHP:

Got a mail today:

Dear ****, Thank you for your order on Banggood. After we check your order before send out, we notice that the e-mail you filled is wrong. E-mail: **** In order to ensure the successful delivery of the package, please provide us with your correct format of e-mail. Please note that we will cancel your order and arrange the full refund if there is no response after 7 days. Look forward to your reply. Thank you for your understanding in advance. Best regards Banggood Team

Ahh, yeah. I got the mail that you had sent me to the address that is not working. Makes sense. :person_facepalming: I’ve answered from the non-working email address, let’s see what they do.

LOLLLLLL!!

SammysHP · 2019-10-30T14:44:50.000Z

This odyssey came to an end. Today I received an answer and a shipping notification.

Dear *,

We are glad to receive your email.

We are sorry that the format of the original e-mail is incorrect and have
changed it of your order * as you requested.

We will dispatch it as soon as possible. You will be informed by email when this
parcel has been shipped.

It should be delivered within 4-15 working days. Here are more details about
the shipping time: https://www.banggood.com/Shipping_hl70_at321.

You can check the status of this order in your account by going to “My Account”

“View Orders” - “Order Details”.

If you have any questions, please do not hesitate to contact us. We will do our
best to assist you.

Best regards,

Meanwhile I assume that a plus sign in the email address (something+foo@…) is an issue for some parts of Banggood’s system. It works fine for registration, sending emails etc. but fails in a particular step in the order process. Google understands this format as an email alias address. I use a different alias for every site so that I can trace back leaked email addresses (and block unwanted mails easily).

SammysHP · 2019-11-08T17:09:20.000Z

Got the FT03 SST-40 5000 K today! Charged the battery, switched it on in turbo, got a short flicker for less than a second and now the LED is dead. Just a very dim glow when it is switched on. The backlight LED of the switch works fine and the switch behaves normal. It’s just the dead SST-40 (but why does it still glow?). Probably bad product design and just too much current for this LED.

Well, Banggood customer support again, yay.